Unlock your benefits with UMR for addiction treatment. Discover coverage options, verify your plan, and start your recovery journey today.
UMR Health Insurance for Addiction Treatment
Unlock your benefits with UMR for addiction treatment. Discover coverage options, verify your plan, and start your recovery journey today.
UMR is a third party benefits administrator that is part of United Healthcare Services. UMR works with employers who have self funded health plans to provide access to medical provider networks and other benefits strategies.
The company is the nation’s largest third party administrator with over 3,800 benefit plans as clients. Their networks and services help 6 million members access the care they need. Employers can get claims data and reports that help them understand and manage health care costs while also accessing UnitedHealthcare’s large national network.
Does UMR Cover Addiction Treatment?
UMR helps self funded employers build their own unique insurance plans to offer employees. These plans do not have to offer essential benefits as defined by the Affordable Care Act. However if they do offer mental health or addiction treatment coverage it must be at the same level as other medical coverage according to the Mental Health Parity Act.
In order to determine what coverage you have for substance use treatment you will need to talk to your company’s benefit specialist. To maintain your privacy you can ask how to find out what behavioral health providers are in the plan’s network. You can also ask if the plan has any coverage for out of network care.
When you verify insurance coverage before beginning treatment you can ensure you get any referrals or preauthorization that is required. This allows you to avoid any unpleasant surprises while you’re trying to focus on recovery.
This is an ad and The Recovery Team – Cape Cod is a paid advertiser. Paid advertisers may be listed first in search results. This ad may contain content provided by the advertiser. Rehab.com does not verify ad content or any reviews that are displayed. Learn More
Opioid AddictionDrug AddictionSubstance AbuseMental HealthAlcoholismMental Health and Substance AbuseDual Diagnosis
Adult ProgramYoung Adult Program
Private InsuranceSelf-Pay Options
This place goes above and beyond for its clients. Let’s just say I’ve been there more than once on my road to recovery. The staff have become my second family. They have an alumni person that’s reaches out to clients to follow up after treatment and I call her my guardian angel. This place saved my life more than once and I believe it could do the same for you or your loved one. Highly recommend!
Jason Perry
3 months ago
Numa is a wonderful facility helping many people suffering from the disease of addiction. The staff truly cares and shows the utmost attention to detail. I would recommend to any family member or friend!!!
Alex Spivak
5 months ago
Great place to heal and grow. The staff care and are willing to help if you let them. Educational and useful groups that prepare you for relapse prevention and coping skills etc. Definitely recommend if you or a loved one are looking for a treatment center that CARE about their clients.
AlcoholismDrug AddictionDual DiagnosisMental Health and Substance AbuseOpioid AddictionMental Health And Substance Abuse
Adult ProgramYoung Adult ProgramLGBTQ ProgramProgram For WomenMilitary Program
Private InsuranceSelf-Pay Options
My time here hasn’t been perfect but it has been very helpful. I have worked on my anger, anxiety and depression through my interactions with peers and staff. My family therapist, Ilissa, has been great. She has helped me bond with my family. Tamas has been a great therapist and he cares dearly about his clients.
Heather ran nutrition and body image groups, where she forms bonds with her clients and gets to know you. She has helped me achieve my health goals.
Techs Keisha, Diamond, Stefan, Supervisor Mike, Mia, Dia and Gus were all great. The Director of Residential Operations, James has also been helpful and has helped me understand other people. Nurses Celeste, Gigi and Gia were nice too. Brian, the art therapist, worked with me to find ways to creatively express myself. Dani, the alumni coordinator is wise and talented. Her groups are amazing and bring a lot of insight into AA and mental health. I like the speakers she brings in – shout out Jared! He’s been great and has helped me through a lot of things.
I look forward to going home when I am ready and getting to see my nephew, be with my family, and put to use the skills I have learned during my time at Lifeskills.
Lizzie Hoptroff
1 week ago
When I first got to Life Skills, I was very disoriented and going through a lot of hardship. I feel better now that I have attended groups and activities. Especially Dr. Paul, and Krista and Esther were great therapists! I feel I gained a sense of independence while still being supervised and supported. Shoutout to Kevin!
Max
2 weeks ago
I started voluntarily treatment in March of 2023
staff are incredible- shout out to Esther, Nicolle, Lenox and Quiesha
im left with more self confidence and self discipline
As a nurse and professional in the behavioral health field, I have been deeply impressed by the work being done at Back 2 Basics. The program provides young men with a rare combination of opportunities—healing, practical life skills, and the stability that is often missing in their lives.
What stands out most is the balance between clinical care and real-world development. Back 2 Basics doesn’t just focus on treatment—it empowers clients to learn accountability, independence, and the skills they’ll need to succeed long after they leave the program. Watching men grow in confidence as they take ownership of their recovery and build a foundation for the future is incredibly inspiring.
For families and professionals alike, it’s reassuring to know there is a program that treats people with dignity, structure, and compassion. Back 2 Basics is giving young men more than recovery—it’s giving them the tools and support to rebuild their lives.
Sonia Powazek
3 weeks ago
As someone who works daily with men struggling with addiction and co-occurring disorders, I refer clients to Back2Basics with full confidence. This program isn’t just another treatment center—it’s a transformational environment rooted in real clinical expertise, integrity, and real-life skill building.
From the start, Back2Basics impresses with its balance of evidence-based clinical care and holistic healing. Their residential program combines individual therapy, group work, dual diagnosis support, and trauma-informed care—all delivered by a deeply capable team led by seasoned clinical leadership. Their emphasis on authentic, non-institutional connection ensures clients feel seen and heard. 
One of the most unique strengths of Back2Basics is their integration of outdoor adventure and real-world life skills—hiking, backpacking, cooking, budgeting, vocational guidance. These components aren’t optional add-ons; they are central to helping young men not just stay sober but build resilience, confidence, and self-reliance. 
Family involvement is another area where Back2Basics excels. As a referrer, I’ve seen how keeping loved ones educated, engaged, and part of the recovery journey reduces anxiety for everyone involved, helps with accountability, and contributes to sustained outcomes. 
Finally, the commitment to continuity—transitioning into sober living, aftercare, relapse prevention—is vital. Too many programs fall off at discharge; Back2Basics makes sure the gains made during treatment translate into daily life. 
In short: as a professional who refers clients, I consider Back2Basics to be a top choice for young men who need more than just detox or short-term support. They deliver a full rehabilitation journey designed for lasting change. 5 stars without hesitation.
Chris Kirby
3 weeks ago
I truly believe Back 2 Basics saved my son’s life. But I also believe the key is that they have to want it—the desire for change has to come from within. Once our son said he was ready, we didn’t hesitate. Within 24 hours, we flew cross-country to Back 2 Basics, inspired by another young man we knew who had found great success through the program.
From the moment we arrived, the staff and counseling team were exceptional. Bethanie, in particular, was phenomenal. She didn’t just understand our son—she understood our entire family dynamic. Her approach is uniquely effective; she guides these young men in a way that empowers them to reach their own conclusions and make their own choices.
One of the most impactful aspects of the program was the weekend hiking and camping trips. These adventures helped redirect that adrenaline rush in a healthy, constructive way. It was more than just therapy—it was a reset.
Back 2 Basics didn’t just give our son his life back. They gave our entire family a second chance. Addiction affects everyone, and this program addresses that truth head-on. We are forever grateful.
This is an ad and Avenues Recovery Center at Fort Wayne is a paid advertiser. Paid advertisers may be listed first in search results. This ad may contain content provided by the advertiser. Rehab.com does not verify ad content or any reviews that are displayed. Learn More
I want to thank everyone all staff at avenues you saved my life I'm moving up im going to spark a step up not down and just want to thank everyone.
Todd Blevins
1 week ago
Great Facility Very much recommended!
I've personally been in other treatment facilities and Avenues is by far been the most helpful in my recovery and treatment. Staff and over all atmosphere has been the absolute best.
I have had the opportunity to refer folks to Wellbrook. The facility is first rate. It is clean and welcoming. the staff is extremely professional and knowledgeable. The facility is small so individuals get a lot of hands on encouragement. They stay with you after your discharge. First rate !!!
Mark Saffran
2 weeks ago
Very good environment, Great Staff, Proud to be a part of this program. Helped me alot to find myself and reconnect.
Aj Crisostomo
3 weeks ago
Tour the facility as an employee of another recovery facility and I must say I was thoroughly impressed with the clinical staff, Curriculum and amenities that is offered by Wellbrook tontheir clients! Their alumni support is above and beyond as well!
Dr Herbly is kind and understanding, never in a hurry.
I always feel more positive and hopeful after talking with him.
Allen Hall
5 months ago
Staff was courteous and professional, the appointment wait time wasn’t very long and they answered all my questions.
#realdealweather Glenn
5 months ago
This branch of health was well thoughtful in it's managerial structure. For the first time in all my experience visiting Dr's office this particular experience was impressive . I don't take
This place works! Every piece of this place is perfectly designed to work in tandem. Maple Mountain saved my life.
Bethany Burns
2 months ago
Maple Mountain Recovery in Utah completely exceeded my expectations. From day one, their team created a highly personalized treatment plan tailored just for me—every session felt tailored to my needs.
What really sets them apart is the way they seamlessly blend healing with genuine care and enjoyable experiences. Between therapy sessions, I had options like yoga, cold plunges in nature, art therapy, acupuncture, and many therapeutic adventures. It felt like real recovery, not just treatment.
The staff is amazingly attentive—every single team member knew my name, remembered my goals, and checked in regularly to see how I was doing. They made sure I felt supported 100% of the time and built an environment that was both professional and warm.
If you’re looking for a recovery center that cares deeply, customizes your journey, and injects a dose of fun and relaxation into the process—Maple Mountain Recovery is it. Highly recommend!
Lexi Verschoore
2 months ago
Wonderful place with great staff and fantastic programming. I rediscovered myself while there.
HighWatch Recovery Center is a truly extraordinary place— a rich history, rooted in the 12 Steps, and committed to deep, lasting transformation. The moment you arrive on the serene, spiritual campus in the hills of Connecticut, you feel the legacy of healing that has taken place there for decades. It’s a sacred space where recovery is honored and lives are rebuilt with dignity and purpose.
The entire team at HighWatch is world-class—compassionate, knowledgeable, and deeply invested in each individual’s journey. The integration of evidence-based practices with spiritual growth and community support creates a powerful and balanced approach to healing. Every aspect of the program, from the therapeutic work to the fellowship among peers, reflects thoughtful care and an unwavering commitment to recovery.
HighWatch isn’t just a treatment center—it’s a place where people find hope, rediscover themselves, and begin a new chapter. If you or someone you love is struggling, this is a place where true healing can begin. I’m beyond grateful to have witnessed the magic of this incredible program.
Kenneth Gooding
3 months ago
This place is amazing. The staff is beyond incredible. They make you feel like family. They truly care for you. I stayed for 95 days. Best thing I ever did. Oh and you eat like a king lol some of the best food ever and the bakery is out of this world. In all seriousness this place is an amazing place to get help. I felt welcomed by all the other guests as well. Everyone is there for the same reason so its very easy to get along and you build a family forever . I've been out for over 6 months now and I still talk to at least 15 of the guys. Highly recommend. In fact I have already recommend it to a few people. And i met some people here in bennington vt where I go to AA that went to h.w back in the day. Can't wait to go back for a prime rib dinner soon..
Cody Colegrove
6 months ago
If you or your loved ones are experiencing addiction to alcohol or drugs, take the first step and call My friends at HighWatch. You will not find a group of people that care about your recovery more than the loving staff at HighWatch.
I completed a full stay at the lighthouse sober living as well as went through their PHP, IOP, and SOP programs they offer. Lighthouse didn’t just get me back on my feet, but they laid the necessary tools to live a happy, sober, and independent life in front of me and showed me in depth how to use each and every one of them. I will forever be in debt to what this program gave me during the most formative year of my life. Lighthouse is one of very few places where every staff member truly just wants to see you succeed. I could go through the list of names, but it would be too long. Thank you lighthouse for giving me the why’s and the how’s on how to live a life beyond what I could have imagined a little over a year ago.
Jude Hebert
3 weeks ago
Navigating this past year with my child in recovery was incredibly challenging, especially with him being 12 hours away from home. From the very beginning, the team at Lighthouse Recovery made me feel supported and informed every step of the way. I could tell that they truly cared for my child, not just as a client, but as a person.
Bryce, my son’s case manager, was always timely and compassionate in his communication, answering my questions and keeping me updated. Frankie, the operations manager, took the time to help me understand addiction and what my child was going through. Brooke, the Chief Clinical Officer, also offered guidance and support.
I had to trust complete strangers with my child, and I can honestly say that Lighthouse became an extension of our family. Their dedication, professionalism, and genuine care made an overwhelming situation feel manageable, and I am deeply grateful for everything they did to support both my child and our family.
Shannon K.
3 weeks ago
If you want to quit and haven’t been able to, this place can help. I was unable to stay sober until I took the sober living approach, and Lighthouse is the best option available. The team is excellent and you will get results if you’re committed. My life looks completely different now, and I have a fresh start with hope that my best years are ahead of me; Lighthouse was a key part of me getting there.
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Frequently Asked Questions
What Products Does UMR Offer to Employers?
UMR offers a wide variety of products and services to employers including backend solutions for benefits coordination and payment integrity.
The most important product is the connection to a high quality medical provider network. Because they are a subsidiary of United Healthcare, clients have access to high quality and cost effective providers. They also have cost management solutions and reports that help employers fully understand the use of benefits.
For member service there are three options. The Customer First model allows employees who are insurance plan members to contact a designated customer care team that’s trained on the employer’s specific plan and benefits. The Plan Advisor model provides advocacy service so members can have help navigating benefits with personalized care. There’s a single contact for members to ask questions and get information about finding the best care for their needs as well as a nurse helpline.
The GenerationYouTM service model gives the highest level of support which includes advocacy and engagement to promote better health outcomes. If your employer has GenerationYouTM you will have digital access that gives you information about your benefits and providers along with highly personalized help accessing healthcare.
UMR also provides help for employers who want to offer financial accounts like FSAs or HSAs. They can also administer HRAs and lifestyle accounts (LSAs) along with Retiree reimbursement accounts (RRAs).
As an employee member you may also have access to case management for complex health conditions and programs that provide incentives for wellness and healthy lifestyle choices.
What Inpatient Addiction Treatment Does UMR Cover?
Self funded plans are not legally mandated to cover addiction treatment. However, many will offer these benefits. As the central focus of insurance is on providing medically necessary care you will always need get a treatment plan from your doctor before starting any intervention — like inpatient addiction treatment.
The American Society of Addiction Medicine (ASAM) Criteria is an assessment framework medical professionals use to determine appropriate care levels. With this tool—which evaluates criteria like severe withdrawal risk and underlying medical conditions—a medical professional will assess your need for residential care.
If inpatient treatment is the best route for you then medical detox is usually the first step. During this phase individuals are under round the clock supervision to manage withdrawal symptoms safely after stopping the substance of abuse.
Inpatient or residential care is typically the next stage in a person’s recovery journey. These settings provide a structured environment created with one primary purpose: assisting individuals to live a drug free life. Residential care benefits individuals in recovery by providing targeted treatment and reducing relapse risks while also offering continuous support.
Recovery promoting activities like individual and group therapy along with medication management and life skills workshops characterize a typical day in an inpatient program. The goal is to treat the whole person which means addressing the physical and psychological as well as social aspects of addiction and equipping individuals with the tools needed for long term recovery.
What Outpatient Rehab Does UMR Cover?
Your employer’s insurance plan may partner with UMR to cover three outpatient rehab approaches: Partial Hospitalization Programs (PHP) and Intensive Outpatient Programs (IOP) along with general outpatient care.
A PHP is the more involved alternative as it can include 20+ hours of weekly treatment. You attend during the day and return home at night. An IOP requires 3 to 5 days of weekly programming while general outpatient care—the most flexible mode—offers sessions that vary in frequency based on each person’s case.
Outpatient programs are structured to assist individuals in rejoining their social and professional lives in the most useful way. Individual and group counseling along with skills training are some methodologies employed to help you develop new habits and coping strategies while maintaining your daily responsibilities. Aftercare services follow outpatient treatment to strengthen a person’s support networks and sustain long-term recovery.
Always verify your insurance coverage before committing to a treatment plan as self funded plans can differ widely in terms of coverage and limits along with requirements for outpatient rehab services.
Does UMR Cover Methadone & Suboxone (MAT)?
If your insurance plan covers MAT this approach can be a helpful tool for treating opioid and alcohol abuse disorders.
In the initial stage of treating opioid addiction medications like methadone or buprenorphine are critical during the medical detox step—when the drug gets out of a person’s body—to manage withdrawal symptoms.
For a long term opioid free life MAT can help by incorporating medication such as naltrexone and Suboxone which help normalize brain chemistry—disrupted by substance abuse—and control cravings that can persist for months. This allows you to stay stable in treatment and lowers the chance of treatment.
MAT can be a valuable option for treating alcohol addiction. Medical professionals employ medications in the initial detox phase to cope with the withdrawal symptoms of stopping alcohol consumption. In the later stages of the recovery journey medications like naltrexone and acamprosate can reduce alcohol cravings and support long term sobriety.
MAT interventions are most effective when combined with counseling to empower individuals with life skills to establish long term recovery and sustain treatment outcomes. Over time you can taper off the medication support and live fully substance free.
Remember to verify coverage before committing to a plan. You may need a referral or preauthorization as plans can differ regarding individual medications and coverage requirements.
Does UMR Cover Other Mental Healthcare?
Self funded insurance plans are not legally ordered to cover mental health but many do. Always check your insurance coverage before initiating care to prevent unanticipated costs.
Mental healthcare demands an individualized approach. Some individuals struggle with mental health issues without other disorders. In these circumstances treatment will generally start with therapy sessions with qualified professionals. These are used to identify the appropriate care you need which might include counseling along with group sessions and potentially medication.
Individuals who struggle with addiction commonly have co-occurring mental health disorders as well. About 21.5 million adults in the United States battle addiction while facing mental health challenges like depression and anxiety along with mood disorders.
In these cases treatment must address substance abuse and co occurring conditions simultaneously to increase the chances of success on both fronts. Why? Because mental health issues make individuals more vulnerable to drug abuse. Also medications for mental health disorders like anxiety can interact with substance use so a holistic approach that considers every aspect of a person’s mental health and circumstances along with underlying medical conditions and crisis support is vital to obtain long term favorable outcomes.
Does Addiction Treatment Need to Be In Network?
Self funded plan coverages vary much more than other insurance plans. However, always keep in mind that self funded plans are focused on cost effective care. It’s possible that some of these plans may cover out of network care but not all plans will. If out of network care is covered it will be at a higher cost for you. For example you’ll usually have much higher deductibles and copayments.
Before initiating treatment double check network status and coverage details with your insurance plan and UMR. In network providers are your best choice to keep out of pocket costs low and maximize your insurance’s benefits. Out of network care can significantly increase your expenses so it’s best to utilize the network to your advantage.
What to Do if UMR Won’t Cover the Cost of Rehab
Self funded plans may cover addiction treatment options. However they may be more limited than traditional plans and you may encounter less comprehensive benefits. Don’t let this fact discourage you from seeking the care you need.
Consider contacting treatment centers and ask if they have sliding scales of fees based on income or offer scholarships or payment plans to facilitate payment.
Get resourceful and seek free and low cost rehabs such as the Salvation Army—which permits you to work instead of paying—or a county or state run program.
Addiction affects every aspect of your life so make treatment a priority. Borrow money or rely on your savings to advance on your path to recovery; the effort may change your life.
How to Verify Coverage With UMR
The best way to verify coverage with your insurance plan and UMR is to reach out to your organization’s benefits manager or contact person. If you have been provided a customer service number take advantage of it to access reliable coverage information.
If your employer suggests you contact UMR directly you can rely on their excellent customer service to help you determine what treatment is best and where to get it based on your plan.
Refrain from contacting treatment centers directly for insurance verification because each self funded insurance plan is unique. Treatment centers may accidentally provide you with wrong information that doesn’t relate to your real benefits.
Calls to any general helpline will be answered or returned by a paid advertiser.
By calling the helpline you agree to the terms of use. We do not receive any commission or fee that is dependent upon which treatment provider a caller chooses. There is no obligation to enter treatment.