Rock Springs

700 Southeast Inner Loop
Georgetown, TX 78626

Rock Springs TX 78626

About Rock Springs

Rock Springs is a mental health and addiction treatment center in Georgetown, Texas. They offer mental health services and substance use treatment for adults as well as mental health programs for children and teens. They provide inpatient and outpatient programming for adolescents and adults who are dealing with mental health and addiction disorders. Specialized programming is also available for active duty military, veterans, and first responders.

They accept most major insurance providers and will work with other insurers on an out-of-network basis. They’ll verify your insurance coverage before treatment begins.

The drug addiction treatment program treats substance use disorders (SUD) associated with illegal or prescription drugs using medication-assisted treatment (MAT) to help you safely withdraw from addictive substances. Their MAT program is also effective in ongoing treatment to help reduce cravings. However, it is not a cure, but rather an adjunctive treatment offered alongside evidence-based treatment strategies like cognitive behavioral therapy (CBT) and motivational interviewing (MI).

Your treatment may begin in the inpatient setting based on a comprehensive evaluation and assessment of your needs. You can transition into the outpatient program or your program may begin on an outpatient basis. The outpatient programs include a partial hospitalization program (PHP) and an intensive outpatient program (IOP), each of which offers unique options to address your rehabilitation needs.

You can schedule your assessment any time of the day or night by phone or using a chat option. Assessments are offered by phone, in person, or over a secure video conference line. The goal is to learn how they can best serve you and identify a customized treatment plan that may help fit your needs. They also provide treatment for co-occurring mental health disorders.

Latest Reviews

Eve Rangel
3 weeks ago on Google
1
This place sucks!!! My dude went in there and he isn't in his right mind they gave him meds he thought he was still taking lol bullshit place!!! He was aggressive with me and that's why he went there!!! He didn't tell them that, he don't remember anything
Response from the owner
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Patrick Batten
1 month ago on Google
1
Update to my original review - I continue to stand behind everything stated about the poor service and care regarding Rock Springs originally. However, today, I received a letter from a debt collector for $885.14 regarding a balance with Rock Springs that was paid in full way back in April '24. It was actually paid a week earlier than its due date. I have spoken to the finance/billing company Rock Springs outsources most of their billing to multiple times. Each time they have said that the bill was paid in full and they would re-notify Rock Springs. Some how Rock Springs is still getting it wrong again and again. But unfortunately, now I have to spend my time talking to G.L.A. Collection Company trying to prove that this was paid in full many months ago. This should have never happened!!Our experience with Rock Springs inpatient was bad from start to finish. While our child was in Rock Springs we only received two phone calls from staff to let us know how she was doing all of the weeks she was there. And, when we tried to call them, we usually were told that person was not available and to call back. There were a couple of people there that were helpful, but for the most part it was a very negative experience. And, pray that you never have to work with the billing department.
Response from the owner1 week ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
William Flores
1 month ago on Google
1
Beware they rarely or never answer the phone and or return calls. I spoke with the receptionist in person and she has no idea what to do or what's going on. There's no communication network or even a way get questions answered. They won't assist or put effort into help other than just leave a postit or voice mail which they still ignore then.
Response from the owner1 week ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.

Location

Accepted Insurance

Rock Springs works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
sober-living iconSober Living Homes
Residents of a sober living home in Texas reside at the halfway house with others who have agreed to abstain from substances and practice sober-living skills. The relationships and accountability formed here can help individuals strengthen their mental health and achieve long-term recovery. Residents share common spaces such as kitchens and back yards, share meals together, and share household responsibilities such as cooking and cleaning.
partial-hospitalization iconPartial Hospitalization Program
Commonly known as "day treatment," a partial hospitalization program (PHP) offers intensive addiction treatment while allowing you to return home each day. It can serve as an alternative to inpatient hospitalization or as a step-down option. Depending on your needs, PHP treatment typically averages 90 days with a weekly requirement of 6-8 hours a day. PHP treatment offers a variety of therapeutic interventions such as individual counseling, group therapy, and psychoeducation. Oftentimes PHP treatment can be fully covered by insurance.
24-hour icon24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
medically-assisted-detox iconMedically Assisted Detox
Ridding the body of harmful, addictive substances, also known as detoxification, is usually the first phase of recovery. Those going through medically assisted detox can be administered medications by a team of medical professionals who are on-site 24/7 to provide different types of therapies that help mitigate withdrawal symptoms.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Individual therapy offers you a confidential space to address the complexities of your drug or alcohol addiction. Your therapist guides these personalized sessions to help develop self awareness and manage stress. This promotes sustained sobriety and overall well being.

Together with an experienced trauma therapist, you work on healing emotional wounds from traumatic experiences within a trauma therapy environment. Your therapist will help you process the experience of the trauma, which promotes emotional healing and improves your overall mental health.

eye-movement iconEye Movement Desensitization And Reprocessing

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

  • weight iconGym
  • art iconArt Activities
  • spa2 iconYoga Studio
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms
  • music2 iconMusic Room
  • lotus iconGardens
  • hiking-poles iconWalking Trails

Accreditations

LegitScript has reviewed Rock Springs as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.

LegitScript verified in January 2017

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Texas

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (512) 819-9400
Building icon

700 Southeast Inner Loop
Georgetown, TX 78626

Fact checked and written by:
Gayle Morris, BSN, MSN
Edited by:
Courtney Myers, MS

Reviews of Rock Springs

2.89/5 (222 reviews)
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Reviews

1

The psychiatrist that was assigned to me did not check my medical history. He treated me with medications that almost killed me. My therapist never followed through on anything he said. The first call my family got was on Wednesday, I got there the previous Friday, was how ... Read More

Reviewed on 7/2/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.9 (221 reviews)
Eve Rangel
3 weeks ago
1

This place sucks!!! My dude went in there and he isn't in his right mind they gave him meds he thought he was still taking lol bullshit place!!! He was aggressive with me and that's why he went there!!! He didn't tell them that, he don't remember anything

Response from the ownerInvalid relative date format: an hour ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Patrick Batten
1 month ago
1

Update to my original review - I continue to stand behind everything stated about the poor service and care regarding Rock Springs originally. However, today, I received a letter from a debt collector for $885.14 regarding a balance with Rock Springs that was paid in full way back in April '24. It was actually paid a week earlier than its due date. I have spoken to the finance/billing company Rock Springs outsources most of their billing to multiple times. Each time they have said that the bill was paid in full and they would re-notify Rock Springs. Some how Rock Springs is still getting it wrong again and again. But unfortunately, now I have to spend my time talking to G.L.A. Collection Company trying to prove that this was paid in full many months ago. This should have never happened!!Our experience with Rock Springs inpatient was bad from start to finish. While our child was in Rock Springs we only received two phone calls from staff to let us know how she was doing all of the weeks she was there. And, when we tried to call them, we usually were told that person was not available and to call back. There were a couple of people there that were helpful, but for the most part it was a very negative experience. And, pray that you never have to work with the billing department.

Response from the owner1 month ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
William Flores
1 month ago
1

Beware they rarely or never answer the phone and or return calls. I spoke with the receptionist in person and she has no idea what to do or what's going on. There's no communication network or even a way get questions answered. They won't assist or put effort into help other than just leave a postit or voice mail which they still ignore then.

Response from the owner1 month ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Debi Obregon
1 month ago
1

As a scared Mom of a fourteen year old girl who overdosed on over the counter meds, my experience with this facility was awful. When we were at the emergency room trying to find placement I read the reviews with a grain of salt. Rock Springs had the best worse reviews. The communication with the staff during her ten day stay was non existent. My repeated phone calls were not returned. I was finally able to speak with someone when I came an hour early to visitation and made it known I would wait there until someone spoke with me. The adult service may be top notch, but for adolescents, I would choose differently. FYI, a week and a half after discharge my daughter is at Dell and it is a night and day difference. Let me also say Rock Springs was on top of collecting payment, upfront, and came out during visitation to collect for our extra day. I had the most interaction with the finance folks as opposed to the care team. Very sad. Definitely got the impression that care of my daughter was not the top priority.

Response from the owner1 month ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Leon Shield
1 month ago
1

OMG! Don t go here. It s like a prison and the Techs decide if you can do basic things like shave. Also it s noisy they keep your door open if you have a CPAP machine. You can t sleep. Worse off mentally than when I went in there.

Response from the owner1 month ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Theresa Osswald
1 month ago
1

Please spare yourself the extra stress of bringing your children here. We brought our son here to try to get some help after a week not once were we updated on his progress or given any diagnosis they just requested we put him on medication for what who knows. They also violated HIPAA laws by disclosing All his medical information to a party who is not listed on his intake paperwork And who we did not give permission to disclose to. Instead of calling us and letting us know what was going on they chose to call that person instead when we specifically asked that they did not. Trying to call to receive an update is almost impossible. I will Be reporting their violation of HIPAA to the state of Texas, but to others beware. I don t know how this place is still even operating

Cameron Mitchell
1 month ago
1

i went here and i hated it, don't go here. the pillows feel like you're resting your head on a stack of paper, the blankets feel like you are using an uncomfortable ugly christmas sweater to cover you, the beds are literally gym mats, the "doors" are gym mats too, it's freezing, the food is like dog food, the staff do not care, and the hygiene products do the exact opposite. my friend there passed out and had a seizure, the staff refused to help and left the patients to help instead, when we did help they got mad at us. i left there feeling worse.

Response from the owner1 month ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Miranda Filley
1 month ago
1

Angry that this place would send someone "home", in an uber, without checking with the homeowner to see if that is okay or where the patient actually lives. Irresponsible.

Response from the owner1 month ago
Hi, thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Chris Walker
1 month ago
1

Yikes. Don't bother calling the main number for help.

Response from the owner1 month ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly. To address your concern promptly and for your privacy, please send your contact information to experience@lifepointhealth.net. Providing your contact information will help expedite our communication. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Maryelise Daniel
2 months ago
4

I was brought here and spent almost two weeks in the facility and program. It was hard, and it was life changing. I have more to write, about the staff and people I met and learned from along the way, but I have errands to run first. So I ll add to my review later. For now, I would highly recommend the program to people that feel they need it. I would also highly recommend researching and or visiting the facility to be able to make a fully informed decision before checking in or recommending it to any specific loved ones, as it is likely not the right choice for everyone PS. I ll start by shouting out the Meadows Therapists, A-Whoop (for any fellow aggies that may read this )! The therapist I was assigned is working on his doctorate and is full of enlightened, balanced and thought-provoking insights! I always looked forward to his group sessions and being able to discuss constructs such as Ikigai and Kaizen. The therapist some of my new friends got to work with was a whole vibe, too (I got confused one of the first few days and ended up on the wrong group therapy session; the other therapist was a micro-swiftie, so I secretly loved getting to experience one of the groups led by him as well)! Last for now, and certainly not least, a shoutout to the Meadows tech named John and his love of Bob Marley and 50 cent (sorry about the extra paperwork I cause sometimes; I m still working a bit on impulsivity ). Check it out: I finally am starting to believe I m finding and practicing acceptance and it looks like the algorithm for my daylist on Spotify even agrees

Response from the owner2 months ago
Hi, we're glad you had a great experience. We appreciate you sharing your positive feedback with us. -- Amy B.
Sav3dbyGrace
3 months ago
2

Since my last review, I feel I received great care and support. The patient advocate also made a point to reach out to me and we had a nice conversation when I brought up a need for better communication here.I can t raise my rating at this point though because I now feel really betrayed by this place due to a situation that has put me in a very real; dire situation.I asked how much it was going to be since my deductible was finally met to continue in IOP, I was told $40. I was told I was being extended a week, having had the conversation about the $40 for a new session series, I genuinely expected worst case scenario, another $40. I trusted too much in my insurance coverage and way too much that a DRASTIC charge difference would have been communicated to me by this facility, NOPE suddenly I am over SIX HUNDRED DOLLARS in debt to them!!! Are you kidding me!?!?! I have to move soon and already I am drowning financially, now I just got royally bent over and screwed by this place. I am devastated and scrambling to figure out what the hell to do at this point. No idea! I am at a loss for words and feel like all of my time and small fortune I ve already put into coming here was wiped away by this pure insanity.

Response from the owner3 months ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly. To address your concern promptly and for your privacy, please send your contact information to experience@lifepointhealth.net. Providing your contact information will help expedite our communication. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Ruben Mangham
3 months ago
1

I was inpatient in Meadows in June, and wow was I disappointed. The techs were great, but other staff simply didn t care. I had to chase down people to get answers I was promised to get. They send the billing department in to let you know how much it ll be, over $15,000 for 5 days, and if you can make a payment. I have been trying to get school excuse documentation for three days now. I ve left 3 voicemails that weren t returned. They either ignore you or give you excuses. This goes for councilors, doctors, and admin. They are more interested in giving excuses than solving the simple issue. Shame on you Rock Springs.

Response from the owner3 months ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly. To address your concern promptly and for your privacy, please send your contact information to experience@lifepointhealth.net. Providing your contact information will help expedite our communication. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you.
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