Detox
I give Preferred Family Healthcare a 6 out of 10 review because the treatment I received there was really good at first but as time was passing it seemed like if it got stuck, I learned a few things that will keep helping me for the rest of my life.
About Preferred Family Healthcare
Preferred Family Healthcare is a community based healthcare organization that offers a range of services in Springfield, Missouri. At this location, they provide primary care services and behavioral health services. They are a certified Community Behavioral Health Organization that takes a complete approach to behavioral health care. This includes treatment for addiction and co-occurring mental health conditions.
Addiction recovery services are available for alcohol or drug substance use disorders that interfere with your daily life. They offer services tailored to fit your needs following a comprehensive evaluation. Treatment programs can include individual and group therapies, drug education, recreational therapy and relapse prevention programs. Your addiction recovery program may also include supported employment that focuses on your interests and preferences to find a competitive job placement.
They also work with the Substance Awareness Traffic Offenders program with the criminal justice system if you’ve been arrested for alcohol or drug-related driving offenses. The addiction recovery services in your program may include medication assisted treatment (MAT), detox and counseling. They provide social setting detoxification services where you are monitored to determine if medical detoxification with FDA approved prescription medications may be required.
They are located in an area that combines small town charm with urban amenities. The center is near the Ozark Mountains so you have access to outdoor activities including hiking and fishing.
They accept insurance from local carriers and estimate your bill before you receive scheduled services. Your initial payments are due at the time of service and they take cash, credit cards and checks. If you need help paying your bills after paying deductibles, copayments and coinsurance then they offer the options for sliding scale fees and financial assistance if you qualify.
Latest Reviews
Horrible company. We had been using Preferred Family Healthcare for in-home services for our disabled teenage son. He is unable to attend school. They claim to be mental and behavioral health services but they terminated our services with no notice because my sons behavior was difficult. Our staff left (after a good day) on a Friday & I received a call that he wouldn't be returning and they didn't know who was replacing him. It was all very odd. When I started questioning management and got no response, I finally threatened to call a lawyer. They sent an email notifying me they were terminating our services. They had already determined that & didn't even bother calling me or giving me a 2 week notice. I had to call my employer on Monday and explain I no longer had anyone to care for my son. I only worked in office one day a week & the rest of the time I was assisting their staff in caring for my son, except for occasional trips to the grocery store. I would never recommend PFH to anyone
This was a terrible experience. They are always having major turnovers and can t keep it staffed. Very money focused, I felt like the clients were more of a dollar sign than anything as well as the workers. I put over 500 miles on my Vehicle every two weeks and was only paid 41 cents on the mile. Terrible!! They did not care about my concern for my vehicle or the wear and tear I was putting on it. Or that I was a single parent and that vehicle had to last me for a long time. I was told to either do that job or put in my resignation. So much more, just to much to type! Anyways management gets a 1 star for sure!
Still waiting for a callback ... Ive called 3 times and left messages for treatment help
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
8.7 / 10
Gallery
Location
Accepted Insurance
Mercy Care
Home State Health Plan
Managed Health Network (MHN)
Preferred Mental Health Management
Century Health Solutions
Employee Network Inc. (ENI)
HealthLink
LifeSynch
Missouri Care
New Directions
Plan Care America
Sunflower Health Plan
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Intensive Outpatient Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
12-Step 12 step programs are designed to enable participants to understand and address the root causes of their addiction, accept responsibility for their life choices, and relinquish control over that which they cannot change. Participants are expected to regularly attend 12 step meetings and to be mentored in their recovery journey by a self-selected sponsor. Meetings are free, anonymous, and open to the public. A variety of formats are available, including programs for seniors, teens, family members, and nondenominational Christians.
Intervention Services A drug intervention in Missouri is a planned meeting between a person struggling with addiction and their close friends and family members. The goal of the intervention is to motivate the individual to seek treatment. To be successful, an intervention requires careful planning which may involve intervention services from an intervention specialist. Theyl can be certified by the Association of Intervention Specialists, or they may have other expertise that qualifies them for this role.
Medically Assisted Detox Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
Drug rehab in Missouri usually involves several phases: detox, rehab, and aftercare. The rehab phase may include a combination of inpatient and outpatient treatments, as the individual moves through a continuum of care on their recovery journey.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
The goal of cognitive behavioral therapy in Missouri is to help clients change their thinking and behavioral patterns. Strategies of treatment include role playing, facing fears, and calming techniques.
A complete course of dialectical behavior therapy typically takes six months. Skills training happens in a group setting. You'll also attend weekly individual treatment sessions to receive coaching from a therapist. You'll work on understanding and accepting your feelings and learn how to manage them to make positive changes.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In Missouri, therapists and patients work closely in individual therapy to address the personal challenges and triggers that drive addictive behavior. Using a customized approach helps foster self awareness so you can make positive changes toward a healthier, substance free life.
Motivational interviewing is a short term method often used during drug rehab in Missouri. It typically lasts one or two sessions, with the goal of facilitating conversation about change. The client should leave the sessions feeling more decisive and secure in their ability to make the changes they desire in their life.
Within a trauma therapy environment, you have a structured approach to healing from past traumatic events that you witnessed or experienced. You are guided to understand your response and then develop healthier coping skills and mechanisms that Foster greater empowerment and recovery.
Couples therapy in Missouri deals with the problems each partner has within themselves and with each other. Sessions may be held jointly and others individually to address these issues and help each partner learn how to manage challenges in healthy ways.
Staff & Accreditations
Staff
Michael Schwend
President
Accreditations
The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.
CARF Accreditation: Yes
Accreditation Number: 237593
State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.
State License: Missouri
Contact Information
(417) 869-8911 
0318, 1111 S Glenstone Ave
#2-100
Springfield, MO 65804
Get Help Now - 417-289-8814
Who Answers?
Who Answers?
Fact checked and written by:
Gayle Morris, BSN, MSN
Edited by:
Courtney Myers, MS
