Palmetto Lowcountry Behavioral Health

2777 Speissegger Drive North Charleston, SC 29405
DetoxInpatientOutpatient
The facilities at Palmetto Lowcountry Behavioral Health in North Charleston, SC 5

About Palmetto Lowcountry Behavioral Health

Palmetto Lowcountry Behavioral Health is a private psychiatric care and drug rehab facility in North Charleston, South Carolina. Located on the Ashley River, they offer several treatment options, including inpatient, intensive outpatient (IOP), partial hospitalization (PHP), a chemical dependency half-day program and aftercare for teens, adults and seniors. They also care for folks who are struggling with a mental health condition and substance use disorder simultaneously (dual diagnosis) and provide specialized services for military personnel and people who’ve experienced trauma.

To make treatment accessible and cost-effective, they offer telehealth services and are in network for most insurance providers, including Medicaid, Medicare and TRICARE. They’re accredited by The Joint Commission.

This facility takes a multidisciplinary and individualized approach to treatment. Psychiatrists lead every program, but therapists, social workers, nurses and mental health technicians are also involved. Together, their team is equipped to support patients with a broad range of challenges, including those who’re currently dependent on drugs or alcohol, or have suicidal or homicidal thoughts. People experiencing mental health emergencies can access evaluation and intake services 24/7.

Another distinctive feature is the Patriot Support Program. Staffed by military veterans and a dedicated military liaison, the program is specifically designed for veterans and active-duty service members. Patients in the program have access to medication management using the military formulary, as well as rational emotive behavioral therapy (REBT), cognitive behavioral therapy (CBT), solution-focused therapy and motivational interviewing (MI).

Palmetto Lowcountry Behavioral Health also recognizes that trauma can profoundly affect people’s overall health and functionality, and that patients who’ve experienced trauma have distinct needs. The Trauma Recovery Program, offered in a group setting, may benefit people with conditions such as post-traumatic stress, panic disorder, obsessive-compulsive disorder, depression, or bipolar disorder.

Latest Reviews

Alex Canada
1 month ago on Google
1
Was a patient on the adolescent unit in June 2022 after being surrendered on a 5150 at a local hospital. I am not a resident, nor have I ever been a resident of the CHS area, and this facility is about an hour and a half drive from my residence. If you care about your children, do not send them here.They forced me to take hydroxyzine (I had never taken it before) and I had a very negative reaction to it and staff left me to sit unresponsive but conscious for 6 hours in the common room without checking on me once. Some of the other patients were corralled around & were the ones actually checking on me- the patients had more empathy than the staff. They also tried to get the staff to help me, but the staff ignored them & me until it was time for us to go to our rooms. I didn't even know how much time had passed. I had to be carried to my room by three staff members. I never recieved proper medical treatment for my reaction to the medication. They also failed to inform my legal guardian of my reaction to the medication even though they said that they did. Additionally, I now have heart rhythm problems because they put me on citalopram (which has not been approved for use in adolescents).Fights break out on the daily and my life/wellbeing was threatened at least a dozen times while I was here by both other patients and staff. One fight was so bad they had to bring in hospital workers to do x-rays on the patients who had taken beatings. The doctors do not listen to your concerns regarding medication changes/side effects and this facility does not aim to treat the cause of patients' problems- they just drug you up to stop the symptoms and send you out to figure it out on your own after signing a contract so they won't be legally liable if you do something. Additionally, they did nothing about an older patient (17 y/o) making advances and saying innapropriate things to/about two of the younger patients (12 y/o).None of the other patients or myself was allowed visitation due to "Covid restrictions" despite the fact that minimal to zero other protections had been put into place for patients regarding illness.This is not a safe facility whatsoever, and the gross negligence from staff is genuinely disgusting. They do not offer dietary accomodations, and the cleanliness of the facility is extremely questionable. This place needs to be closed down and the people who run it need to be investigated. Me and many others have left this facility with more trauma than we arrived with.
Ricardo Lobo
1 month ago on Google
5
Good service and food
Response from the owner1 month ago
Hi, Ricardo. We are delighted to see this review. Thank you for the kind comments! Have a wonderful day.
Madison Fields
1 month ago on Google
1
This place needs a management change. Just no.
Response from the owner3 weeks ago
Hi, Madison. Thank you for taking the time to reach out to us. We would like to get some more details so that we can further look into your concerns. So that we can follow up with you directly, please provide us with your contact information by visiting http://www.palmettobehavioralhealth.com/contact-us/. Thank you again.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.7 / 10

Location

Accepted Insurance

Palmetto Lowcountry Behavioral Health works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Clients engaged in a rehab aftercare program are in a more advanced stage of recovery. Many have already completed inpatient detox and/or rehab and have returned to their home, workplace, and community. Rehab aftercare services are designed to support clients' recovery over the long term and typically include a broad portfolio of resources, such as peer coaching and 12 step program induction. Clients may collaborate with their case manager and care team to create their care plan.
12-step icon12-Step
Persons engaged in a 12 step program regularly attend group meetings in their communities, though online sessions are becoming increasingly popular. 12 step recovery is rooted in spiritual principles that enable participants to address the root causes of addiction and to foster self-awareness, compassion, acceptance, and accountability. Peer sponsors support participants as they work through the steps of recovery. Most programs are non-denominational, but specialized formats, including the faith-based Celebrate Recovery! format, are available.
heart-hands iconIntervention Services
If your friend or family member is living with a substance abuse issue, a drug intervention in South Carolina can help them accept the treatment they need. A drug intervention is a structured confrontation initiated by family and friends and facilitated by intervention services. The professional interventionist provides education about addiction, enabling, and available treatment options.
partial-hospitalization iconPartial Hospitalization Program
As a short-term option, a partial hospitalization program (PHP) provides an intensive rehab option for individuals with acute symptoms. PHP treatment focuses on management without requiring 24-hour care. During PHP treatment, you may engage in behavioral therapy services, psychoeducation, and periodic evaluations conducted by licensed professionals. The duration of a partial hospitalization program can average 90-130 days based on your progress. Insurance coverage may vary, but many providers offer full or partial coverage for PHP.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Choosing a drug rehab in South Carolina helps you overcome drug dependency, learn how to manage cravings, and obtain the tools needed to prevent relapse. This is accomplished through individualized treatment that addresses a full spectrum of physical, social, and emotional needs.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

The main basis of cognitive behavioral therapy in South Carolina is that all your thoughts, feelings, and behaviors are interconnected. Therefore, the therapist will help you change your thoughts, which will lead to different emotions and actions.

If you struggle with managing your emotions, dialectical behavior therapy in South Carolina might be a good method of treatment for you. This form of talk therapy helps you learn to accept yourself while working on changing unhealthy patterns of thoughts and reactions.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

There are four fundamental processes to motivational interviewing in South Carolina. Engaging involves careful listening to understand the client's perspective. Focusing involves reaching an agreement on the purpose of the treatment. Evoking is the process of exploring the client's ideas and motivations. Planning explores how the client can make changes.

The overall goal of trauma therapy is to address and reduce the lingering physical and emotional effects that trauma has had on your life. You work within a safe space with an experienced therapist to understand your responses and develop healthier coping mechanisms.

During couples therapy in South Carolina, a licensed therapist offers techniques for how both partners can resolve conflict and manage challenges in the relationship. The couple may also engage in individual or family therapy for further support.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

During active addiction, many individuals skip meals, consume a lot of sugars and processed foods, and don't get enough protein, fruits, or vegetables. An important part of recovery is nutrition therapy, which teaches you how to develop and maintain a healthier lifestyle.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

As you use nicotine replacement therapy, you can gradually decrease your nicotine consumption over several weeks. This gives your brain time to adjust to the change, so you experience less severe cravings and withdrawal.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms
  • lotus iconGardens

Staff & Accreditations

Staff

Patrick McDaniel

CEO

Derrick Ouzts, MBA

Chief Financial Officer

Dr. Steven Lopez

Medical Director

Alicia K. Jordan, MSN, RN,

Chief Nursing Officer

Millicent Taylor

Director of Clinical Services

Christine Devera

Director of Assessment and Referral

Leah Pineda

Director of Risk Management

Leigh Thomson

Director of Business Developme

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (843) 747-5830
Building icon

2777 Speissegger Drive
North Charleston, SC 29405

Fact checked and written by:
Katie Christianson
Edited by:
Peter Lee, PhD

Reviews of Palmetto Lowcountry Behavioral Health

2.59/5 (248 reviews)
1
Staff
1
Amenities
1
Meals
1
Value
1
Cleanliness
5
79
4
26
3
20
2
11
1
132

Reviews

1
Negligence at its finest!

If I could leave 0 stars for this poor excuse of a facility I would. If you or anyone that you love needs any form of behavioral or mental health, don't walk away from this place...RUN!! Negligence does not even begin to describe what is happening behind their doors. Anyone ... Read More

Mercedes F.
Reviewed on 11/1/2024
Staff
1
Amenities
1
Meals
1
Value
1
Cleanliness
1
1

Food sucks. You end up like a zombie from all the meds they give you (if you get your medication on time). You are treated like a prisoner, not like a person. They don't deserve any Federal or State funds we pay!

Reviewed on 3/1/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (246 reviews)
Phoenix Watcher
1 week ago
3

Eh it had it's ups and downs the staff made me feel like a number the residents/people there for treatments made me feel human not very well off financially so no car family wasn't able to bring me clothes so after 5 days of sitting in ripped pants/hospital gowns they finally got me some clothes the unit I was in was weirdly shaped it had the main unit a door and than 4 more rooms if you were back there you were out of your room at 7am compared to the 9am time the main area got also weren't allowed in the back rooms 30+45 minutes before lights out so showering was difficult aince 2 people needed too shower 2 people to a room except some.people didn't have that it's a coed unit both genders and for treatments mr james ab mr Greg and cameron along with some support counselors were freaking amazing they helped me the most it wasn't pleasant in the least but it was what I needed those few 3 or 4 people made that place helpful as far as security went it was pretty much lockdown they had the keys/bands to go places(understandable) they kept the adults away from the kids so no interaction aside from the hey in passing which I never passed them or any other group on my way to eat or activities were forced to stay in the main group room from 9am-about 9pm I get that part but also sometimes there's a little much going on there and it's alot to take in 3 groups/events in between meals which again I understand bit when you firdt get there your still inshore frommwhat happened and maybe you wanna rest up some but can't andni get it your there to get better but there's no reflection time no decompression time there is some down time in between groups but more often than not it's way to loud to do any real reflection in the end you get out what you put in and I pulled everything I could from everyone I could if you go amhere or anywhere else talk to other residents talk to people get there experiences and try and make it work for you cause it did me

Response from the owner1 week ago
Thank you for taking the time to leave us these kind comments. We'd like to learn more about any concerns you may have. At your convenience, please provide us with your contact information by visiting http://www.palmettobehavioralhealth.com/contact-us/. We hope to hear from you soon.
Donald Barnes
1 week ago
5

My experience here was great. I came in messed up. They saved my life and appreciate the care. Especially Mr. James, Mr. Greg and Nurse Kate!!

Response from the owner1 week ago
Hi, Donald. Thank you for taking the time to share your feedback with us! Kind words such as these are held very dear to our hearts, so we will be sure to pass your comments along. We hope you are doing well, and thank you again!
lewis davis
2 weeks ago
1

This center is basically a county jail. There is abuse and neglect, just google Palmetto Lowcountry behavioral health of Summerville and it will tell you all you need to know

Response from the owner2 weeks ago
Hello, Lewis. We appreciate your feedback. We would like to get more details about this; please visit http://www.palmettobehavioralhealth.com/contact-us/ at your earliest convenience to provide us with your contact information. We hope to hear from you soon.
Alex Canada
1 month ago
1

Was a patient on the adolescent unit in June 2022 after being surrendered on a 5150 at a local hospital. I am not a resident, nor have I ever been a resident of the CHS area, and this facility is about an hour and a half drive from my residence. If you care about your children, do not send them here.They forced me to take hydroxyzine (I had never taken it before) and I had a very negative reaction to it and staff left me to sit unresponsive but conscious for 6 hours in the common room without checking on me once. Some of the other patients were corralled around & were the ones actually checking on me- the patients had more empathy than the staff. They also tried to get the staff to help me, but the staff ignored them & me until it was time for us to go to our rooms. I didn't even know how much time had passed. I had to be carried to my room by three staff members. I never recieved proper medical treatment for my reaction to the medication. They also failed to inform my legal guardian of my reaction to the medication even though they said that they did. Additionally, I now have heart rhythm problems because they put me on citalopram (which has not been approved for use in adolescents).Fights break out on the daily and my life/wellbeing was threatened at least a dozen times while I was here by both other patients and staff. One fight was so bad they had to bring in hospital workers to do x-rays on the patients who had taken beatings. The doctors do not listen to your concerns regarding medication changes/side effects and this facility does not aim to treat the cause of patients' problems- they just drug you up to stop the symptoms and send you out to figure it out on your own after signing a contract so they won't be legally liable if you do something. Additionally, they did nothing about an older patient (17 y/o) making advances and saying innapropriate things to/about two of the younger patients (12 y/o).None of the other patients or myself was allowed visitation due to "Covid restrictions" despite the fact that minimal to zero other protections had been put into place for patients regarding illness.This is not a safe facility whatsoever, and the gross negligence from staff is genuinely disgusting. They do not offer dietary accomodations, and the cleanliness of the facility is extremely questionable. This place needs to be closed down and the people who run it need to be investigated. Me and many others have left this facility with more trauma than we arrived with.

Response from the owner1 month ago
Hi, Alex. Thank you for reaching out to us. We would like to take the opportunity to address your concerns with you directly. At your convenience, please provide us with your contact information by visiting http://www.palmettobehavioralhealth.com/contact-us/ so that we can follow up with you. Thank you again and we hope to hear from you soon.
Ricardo Lobo
1 month ago
5

Good service and food

Response from the owner1 month ago
Hi, Ricardo. We are delighted to see this review. Thank you for the kind comments! Have a wonderful day.
Key
1 month ago
1

Response from the owner1 month ago
Hello, Key. We appreciate that you took the time to review us. We would like to attain more details about this; could you please visit http://www.palmettobehavioralhealth.com/contact-us/ at your earliest convenience and provide us with your contact information? We look forward to hearing from you.
Madison Fields
1 month ago
1

This place needs a management change. Just no.

Response from the owner1 month ago
Hi, Madison. Thank you for taking the time to reach out to us. We would like to get some more details so that we can further look into your concerns. So that we can follow up with you directly, please provide us with your contact information by visiting http://www.palmettobehavioralhealth.com/contact-us/. Thank you again.
Evelyn
1 month ago
5

I was treated with respect

Response from the owner1 month ago
Hi, Evelyn. Thank you for taking the time to leave such great feedback and a high rating. Have a great day!
Mercedes Fulmer
1 month ago
1

If I could leave 0 stars for this poor excuse of a facility I would. If you or anyone that you love needs any form of behavioral or mental health, don't walk away from this place...RUN!! Negligence does not even begin to describe what is happening behind their doors. Anyone unfortunate enough to be placed in their care WILL leave in worse shape than they came in. The staff has no idea of anything going on. The doctors are not on-site and they are not properly staffed or equipped to handle any urgent medical intervention. Please DO NOT send anyone here!! They should not even be open. It is absolutely sickening to witness the things taking place at this "medical facility". CLOSE THEM DOWN!!!!!

Response from the owner1 month ago
Hi, Mercedes. Thank you for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting http://www.palmettobehavioralhealth.com/contact-us/. We hope to hear from you soon.
Kaitlin
1 month ago
1

I recently spent time at Palmetto Lowcountry Behavioral Health, and unfortunately, my experience left much to be desired. While the staff were kind and did their best, the facility itself has serious issues that need addressing.First and foremost, the safety and comfort of patients are compromised. I, along with other women, had to deal with inappropriate behavior from a male patient who repeatedly engaged in explicit actions. Staff seemed unable to act, citing administrative restrictions, which left many of us feeling uncomfortable and unprotected.The environment itself is not conducive to healing. The lighting is harsh and anxiety-inducing, and loud music blared for hours, which only heightened stress. On the therapy side, I was disappointed that only group sessions were available, with no option for individual therapy. A balance of group and individual therapy is crucial, but here, that balance is missing.Another uncomfortable aspect was the bathroom situation. Rooms were locked during the day, meaning we had to request access to the bathroom, which felt demeaning as an adult. This setup could easily be adjusted to respect patients privacy and dignity.Finally, the entire facility operates on paper records, with no computer systems in place. This approach feels outdated and slows down processes, impacting the quality of care.While the staff were compassionate and hardworking, the facility's practices and policies need a serious overhaul to create a safe, supportive, and respectful environment for patients.

Response from the owner1 month ago
Hi, Kaitlin. Thanks for taking the time to share this review. Could you please visit http://www.palmettobehavioralhealth.com/contact-us/ and provide your contact information so we may be in touch with you personally? Thank you in advance for your time.
Zane Kreider
1 month ago
5

I was impressed with how clean and organized the unit and staff were!

Response from the owner1 month ago
Hello, Zane. So glad to hear this terrific feedback! Thank you for taking the time to leave us this review. Take care.
Tim McGuire
2 months ago
4

Staff was very friendly, very knowledgable about detox process and helping patients in hospital. The food was questionable, not sure how often the floor is mopped but it was not very clean.

Response from the owner2 months ago
Hi, Tim. Thank you for taking the time to leave us these kind comments. We'd like to learn more about any concerns you may have. At your convenience, please provide us with your contact information by visiting https://palmettobehavioralhealth.com/contact-us/. We hope to hear from you soon.
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