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I was a patient at Linden Oaks. The medical staff lied to me about my patient rights. They did not disclose the truth to me about documents submitted to them. They also documented false medical background in my records so they could receive payment from the health insurance ...
About Endeavor Health Linden Oaks Hospital
This facility is mostly an inpatient hospital, so they can help you during the most delicate time in your recovery journey. They can manage your withdrawal and detox process as well as get you started with therapy and help you reach a more stable point in your recovery. This is the case whether you have a substance use disorder or are experiencing co-occurring mental health conditions too.
Along with inpatient treatment they also have outpatient treatment programs at Linden Oaks facilities. They have different levels of outpatient programs depending on what you need and where you are in your recovery. Their programs offer up to 30 hours of treatment a week.
For inpatient and outpatient programs, you’ll have individual therapy as well as group therapy. You’lll have addiction education, too, and develop life skills to strengthen your recovery. This may include stress management skills and communication skills. If you have opioid addiction they may also provide medications like Suboxone or Vivitrol to manage your cravings and withdrawal symptoms.
Fact checked and written by:
Nikki Wisher, BA
Edited by:
Kerry Nenn, BSW
Latest Reviews
I was a patient here many times between 2012-2024. It has taken me many years to unpack the trauma I experienced here. Some of it as a teenager, and some as an adult. I was labeled a “frequent flyer” and I was treated differently because of it, despite me being between the ages of 15-26 during my stays here. Overall, Linden Oaks is somewhere I wouldn’t ever step foot in again. Unfortunately many psych hospitals are not great places, I do not claim that Linden Oaks is the worst. But it doesn’t make the bad things they did okay.
Just to list a few situations I experienced here:
- The medical director of the eating disorder unit at that time (and also my psychiatrist on that unit), Dr. Jyoti Shah, told me during my session with her that I couldn’t have the eating disorder and symptoms I was reporting, because my labs were fine. I reported it to the patient advocate and nothing was done. For years after this, I truly believed I wasn’t “sick enough” to have an eating disorder because of her.
- This facility majorly broke HIPAA a few years ago. I had experienced long term trauma, but at this point in my life I was in my 20s. They took my recent ASD level 1 diagnosis as a reason I couldn’t “self report”, that I was incapable of doing so, despite me being told by the therapist there that they didn’t believe I had autism. I have no cognitive deficits or delays. They reported my situation to Adult Protective Services, but the part where they broke HIPAA was when they told my outpatient psychiatrist, without my consent. They then forced me to go into a room with a tech and call my outpatient therapist to tell her about the trauma, while the tech was sitting in the room with me, listening to confirm I told my therapist. They also forced me to tell my mom and threatened that I wouldn’t be able to discharge from the hospital until I told her. I was terrified. Since then, I have a very real fear of psych hospitals and a distrust in mental health providers that has caused long lasting damage.
- At one point I was refusing to eat while inpatient, due to depression and an eating disorder. Instead of trying to help support me, they decided to move me to the severe unit of the psych hospital, where they kept more violent patients or those in active psychosis. I was on the regular psych unit when a tech told me they were going to take me off unit, which wasn’t abnormal so I didn’t question it. They then walked me to the severe unit, without telling me they were going to put me in there. When we got the door of the unit, I told them no one had told me about this and I wanted to talk to my psychiatrist there, Dr. Susan Ahmari, before I would willingly go into the unit. They told me this was not an option and then they tranquilized me and had security guards drag me into the unit and into a room with only a bed on the floor, while I was having a panic attack and crying because I didn’t understand what was happening. I was non violent the entire time. I just wanted to talk to my doctor. I was forced to stay in that unit for multiple days. One of the nurses on that unit told me that he saw cases like me a lot. If a patient on the regular psych unit essentially needed to be “scared straight”, they would send low intensity patients like me to the severe unit, to get patients to do what they wanted, in my case that was eating. I was told by the staff on that unit that I shouldn’t be there, but I was held there anyways. I was absolutely terrified because there was a frequently physically violent male patient in this extremely small unit with me. My roommate had dementia and smeared her feces all over our bathroom. All because I wouldn’t eat.
These are just some examples, there were many more. I truly hope one day the doctors and Linden Oaks itself are held accountable for their actions.
Please do not take this as a reason to not get help. YOU DESERVE TO GET HELP 💜 All I recommend is going in and standing up for yourself if you need to.
I don’t even know where to start.
A close family member of mine — I’ll call them Alex for privacy — was admitted to this facility. Alex means a great deal to me, so I’ve made every effort to ensure they are being properly cared for. Unfortunately, my experience with Linden Oaks has been extremely disappointing from start to finish.
When Alex was admitted, they were only given a hospital gown and socks to wear. After confirming with staff what personal items were allowed, I purchased approved items — slippers with backs, a sweater with no strings, basic pants, and toiletries. Despite following all the listed rules, it took nearly 48 hours for Alex to receive these items, and the pants were never provided with no explanation. Even something as simple as a book I dropped off took almost two days to reach them.
Visiting hours are limited to just one hour a few days a week (6:30–7:30 p.m.). Despite always arriving early, I’m often not brought back until 10+ minutes after visiting hours begin — yet I’m still asked to leave promptly at 7:30.
Communication is another major issue. Although Alex provided full authorization for staff to discuss their care with me, it’s nearly impossible to get anyone to return a call or provide meaningful updates. Calls are often redirected from one department to another, and when I finally reach someone, the common response is, “That’s not my department.” I’ve tried to get updates on important paperwork for Alex’s short-term disability — only to be told it was “probably” sent to another department, and when I asked for contact information, I was given a number that leads to an automated line with no way to reach a live person or leave a voicemail. Emails also go unanswered.
My biggest concern, however, is how little consideration this facility seems to have for patients’ lives outside its walls. Alex was doing well and, according to the therapist and nursing staff, was ready for discharge. I explained that we are from out of town and had a nonrefundable flight home on Sunday evening, which their entire care team agreed would be the ideal time for release — all except one person: Dr. Ahmari, the psychiatrist.
We are all supposed to be on the same team, working toward Alex’s recovery and wellbeing. However, despite every other professional involved agreeing that Alex was ready to leave, Dr. Ahmari chose to make an executive decision to hold Alex for an additional day, for what appears to be no medical reason — and what feels more like a financial decision than a clinical one. As a direct result of this, Alex missed our flight and now faces a 36-hour drive back to our home state because we cannot afford an on the spot plane ticket. This decision has made Alex’s life significantly more difficult outside of Linden Oaks — exactly as I had communicated would happen — yet Dr. Ahmari seemed entirely unconcerned with those impacts or the perspectives of the rest of the care team.
This entire experience has been frustrating, disorganized, and emotionally draining. If you care about your loved one, I strongly recommend looking elsewhere for treatment.
And to Linden Oaks: please don’t respond with the same generic message you post under every negative review asking people to “call or email” for follow-up. I’ve done both — many times — with no response. What this place truly needs is accountability and change.
Response from the owner5 days ago
Hello Joshua, Thank you for sharing your experience with Endeavor Health. We value your feedback and welcome you to contact our Patient Experience Team at http://bit.ly/4mTHvLJ. With care and respect, Endeavor Health
Most of the staff are unfriendly from time you walk into this place , you can see bunch of strange faces who simply don’t care of their patients, some people are nice but rare , be careful, doctors as well pushy not nice . rudest staff , they ignore the patients, and the behavior of this people who work here are passive aggressive, many young kids who just simply don’t know anything what they are doing, this place totally needs new staff, friendly understanding staff !!! Patients don’t get better here , they come out worse .this children nurses and people in black outfits who work here only looking to sit , get paid and go home , they smile , chat , eat snacks and don’t really even talk to the patients. I have never met such ignorant staff as at this place , they treat everyone poorly with some kind of disgusting attitude, either you patient or visitor , you going to feel the nasty attitude from time you come in , scary place !
Response from the owner5 days ago
Hello Gina, We’re sorry your experience at Endeavor Health didn’t meet your expectations and we appreciate your feedback. If you’re open to sharing more, please contact our Patient Experience Team here>> http://bit.ly/4mTHvLJ. Respectfully, Endeavor Health 
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7.3 / 10
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Accepted Insurance
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Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Addiction Treatments
Levels of Care
When participating in an inpatient rehab program, you'll reside at the treatment center for the duration of the program. Your housing and meals are provided, allowing you to focus on your recovery without outside triggers, stressors, and other distractions. You'll receive daily addiction counseling, drawing on various psychotherapeutic approaches like cognitive behavioral therapy (CBT) and motivational interviewing. Many inpatient drug rehabs also offer complementary holistic therapies, such as yoga, meditation, or animal therapy, and creative arts therapy.
Intensive Outpatient programs are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs. At Linden Oaks the IOP consists of daily therapy, including group, individual and family.
As a flexible option, a partial hospitalization program (PHP) is tailored for those who don't require 24-hour care. PHP treatment can include daily therapeutic sessions and services such as relapse prevention and medication management. Based on your needs, PHP treatment duration can average 90 days and require a minimum of 20 hours of commitment weekly. While a partial hospitalization program typically requires a commute, telehealth may be available. PHP treatment costs can vary but are often covered by most insurance.
Rehab aftercare programs provide a full continuum of care for clients who are exiting inpatient treatment. Though outpatient care is often considered an element of drug rehab aftercare, services typically continue for the remainder of the clients' life and long after formal treatment is completed. Clients work with their case managers and care team to formulate a customized portfolio of medical, mental health, and social service resources designed to evolve as the client's needs change.
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
Addiction treatment often begins with 24-hour clinical care in Illinois. This supervised setting is the best environment for detox.where medical staff can provide 24/7 supervision and responsive care as your body is cleansed of addictive substances. Doctors may prescribe antagonist and partial agonist drugs to counteract the effects of drugs or alcohol, or they may slowly taper down dosages of substances to end physical dependence on the drug.
Drug and alcohol addiction often takes a heavy toll on one’s body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal. Linden Oak's Addiction Services unit is a separate area within Linden Oaks Hospital that offers treatment for those undergoing withdrawal as they stop the cycle of addiction. Patients are detoxified under the care of a psychiatrist, and their staff has specialized training to provide the medication, monitoring and support needed during the withdrawal process.
Clients in outpatient rehab receive a variety of services based on their unique and evolving needs. Typical outpatient treatment modalities include individual, group, and family counseling, recovery-focused life skills training, and community reintegration support. Many programs also provide medication assisted treatment (MAT) for clients recovering from alcohol and/or opioid dependency. Clients exiting inpatient treatment or those who are at an elevated risk of relapse may engage in more robust treatment, such as intensive outpatient (IOP) programming.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
Drug rehab in Illinois is designed to help people recover from addiction to a number of substances. The length of each program and its intensity tend to vary, and the plan of care is based on your individual needs.
They realize addiction is a progressive disorder, and that people often experience addiction with one or more mental health issues—something they refer to and treat as a dual diagnosis. It is common for an individual with an addiction to be struggling with depression, anxiety or another mental health disorder. The addiction may be the result of trying to feel calmer or cope with depression or anxiety. If the substance abuse has become severe enough, it could lead to a personality disorder, mood disorder or other behavioral problems. They look for this and treat the disorder along with the addiction for the best possible outcome.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
In Illinois, comprehensive substance abuse treatment programs are available for individuals struggling with substances and their mental health. These programs offer various levels of care, including outpatient, inpatient, and partial hospitalization options. Skilled clinicians utilize evidence-based therapies such as cognitive-behavioral therapy (CBT), dialectical behavior therapy (DBT), and trauma-informed care to address substance abuse and improve your mental health. You'll also learn strategies to cope with relapse triggers and deal with stress.
Programs
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
The therapists of Linden Oaks Medical Group provide traditional outpatient therapy. Patients usually meet once or twice a week for talk therapy with a counselor. The frequency of your sessions may vary based on your therapist’s and/or psychiatrist’s recommendations. Sessions last 45 minutes to an hour.
The Linden Oaks crisis response team provides immediate and practical resources for those impacted by trauma and serious loss. By offering assessments, information, referrals, education and support during a time of need, the team delivers frontline mental health care with compassion, dignity and excellence. The Linden Oaks crisis response team includes approximately 20 members. Members represent various disciplines, including counseling, psychology, social work, education, nursing and other related areas.
In addition to intensive outpatient programs (half day) and partial hospitalization programs (full day), they also offer life skills education. Their life skills education is designed to provide vocational training and teach you healthy coping and problem-solving skills.
Amenities
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Yoga Studio -
Gym -
Private Rooms -
Recreation Room -
WiFi
Staff & Accreditations
Staff
Gerald Gallagher
President & CEO
Deb Anderson
CIO
Shivani Bautista
Chief Legal Officer and Corporate Secretary
Lakshmi Halasyamani, MD
Chief Clinical Officer
Dianna Sparacino
Chief People Officer
John Tressa
Chief Nursing Executive
Doug Welday
CFO
Accreditations
State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.
State License: Illinois
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.
CARF Accreditation: Yes
The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.
SAMHSA Listed: Yes
Contact Information
852 South West Street
Naperville, IL 60540
Get Help Now - 708-470-6914
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