Hillside Inc.

690 Courtenay Drive NE Atlanta, GA 30306
InpatientOutpatient
Hillside GA 30306

About Hillside Inc.

Hillside is a mental health treatment facility for young people in Atlanta, Georgia. They provide residential treatment, day treatment, in home therapy and virtual outpatient services for clients who are struggling with a range of conditions and disorders, including drug and alcohol addiction. All of the programs accept clients between 13 and 17 years old, except for the residential program, which takes clients as young as 11. You can cover the cost of care through self payment, private insurance or Medicaid.

Something that stands out to me about this facility is their commitment to education. All of their programs include some level of academic support. For example, if you’re in the residential program, you’ll attend a full-time school during the school year. The facility is called Conant School, and it’s recognized as part of the Atlanta Public Schools system. If you enroll in home therapy, they’ll work around your school schedule. Even outpatient clients are expected to keep up with their schoolwork. They schedule those counseling sessions after school from 3:00 p.m. to 6:00 p.m.

Whether you stay on site, log in virtually, or see a counselor at your house, you can benefit from services that include individual, family, and group counseling, medication management, life skills training and experiential therapies. Some of the features only available to residential clients include horticulture therapy and recreational therapy, both of which are offered on their campus.

The parent of one former client said that their son’s therapist opened up a whole new world for their family, giving them the tools they needed to help and communicate with their child. Another said her child came out of the experience completely changed for the better. Some past clients have shared stories of negative confrontations with staff members.

Facility Overview

Calendar icon 14-90
Avg Length of Stay in Days
Dollar icon $$7200 - $30000
Avg Cost per Day

Latest Reviews

lucy adams
2 weeks ago on Google
1
what this place does to re-admits is actually horrible. you are stripped of your basic day to day activities, such as talking to your peers, reading, cards, etc. you are completely isolated and if you talk to someone, your punishment is extended. i was re-admitted in 2021 and for two weeks i was put on hillside s hospital aversion plan and ignored by peers and staff alike, as my peers would receive punishment if they talked to me. if you want your kid to hate you when they get out this is the best place to send them.
Response from the owner5 days ago
It can be challenging to be away from home while in residential treatment. At Hillside, we wholeheartedly recognize this. Our program's structure, schedule, and safety protocols are thoughtfully designed to cater to the emotional and behavioral treatment needs of our clients. Therapy and psycho-education are seamlessly woven into the fabric of each day, along with dedicated individual, family, and group therapy sessions.
A Cox
1 month ago on Google
5
Each and every staff at Hillside has in some way touched my heart! I want to take the time to acknowledge those people! Thank you for doing what you do, definitely what you guys do is a modern day superpower.I want to thank all of the following staff:-Evans StaffMs. KimMs. JayMs. GraceMs. CassandraMs. GloriaMs. SevenMr. TylerMs. Tarver-MOCs +Ms. EmilyMr. EddieMr. LoganMr. LevanMr. RalphMs. T-ALL OF NURSING STAFF.-Therapists/ ProvidersDr. CarmichealMs. CertoyaMs. KatieMs. GloriaMs. LaraMs. LauraMs. RachelMr. RoyMs. VanessaMr. RjMs. TeenishaMr. Eaamon(and more)-Horticulture staffMs. TonyMs. Barbra-Evans Night StaffMs. TamaraMs. JeniaMr. TYMs. Nisha-School StaffMrs. ErinMs. KarenMr. AndyMs. FabMs. AllieMs. BrownMr. ReggieMr. AndreMs. SigorniMs. SusanMs. Rosalinda-RT staffMs. GraceMs. JessicaMs. ChelseaMs. JocelynMs. Lexi-Dining hall staffMr. PhillipeMr. AnthonyMs. TeeMs. RuthyMr. JayMs. AkiaMr. Keith-Maintenance staffMr. PMr. ZackMr. RodneyMs. AugistinaMr. Mario(and more)-EACH AND EVERY STAFF ON OTHER COTTAGES!
Response from the owner1 week ago
Thank you for taking the time to leave a review! We are ecstatic to hear that we were able to help.
Shelli Morgan
1 month ago on Google
5
Hillside saved us. It gave me the parent education i was searching for. It gave my child the emotional regulation skills she needs. My child hated it at the time because there were rules. My child spent 6 months in Hillside. She has been out 6 months now. I am proud to say she has not had a single cut since coming home. Occasionally she quotes some of the things that her therapist taught her. She'll say, "you know what Mr.Roy would say about that..." She really bonded with her therapist and misses him. He was the first therapist to be able to get her to open up about her childhood traumas. We still have struggles and my child would not admit how much it helped her because of being a teen. Hillside was a turning point that led us in an upward direction. Our family was in a constant downward spiral. We were all feeling hopeless. Life is not all roses but it is manageable now. Thank you Hillside.
Response from the owner1 week ago
Nothing makes us happier than to hear our program was able to help! Thank you for sharing, Shelli!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.1 / 10

Location

Accepted Insurance

Hillside Inc. works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Clients enrolled in an intensive outpatient program (IOP) travel to treatment centers for specialized care multiple times per week. Intensive outpatient treatment allows clients to receive robust care while continuing to live at home. Most programs require between nine and 20 treatment hours per week, with the frequency and intensive of sessions decreasing as clients stabilize. Services generally include a combination of addiction counseling, medication assisted treatment (MAT), recovery-focused life skills training, and holistic therapies.
24-hour icon24-Hour Clinical Care
24-hour clinical care in Georgia reduces the risks involved in detox and addiction treatment. Without access to professional medical care, individuals may experience withdrawal symptoms that become life threatening. For example, alcohol withdrawal can cause delirium tremens, confusion, and cardiac symptoms. Without medical supervision to step in, these symptoms could potentially turn fatal.
partial-hospitalization iconPartial Hospitalization Program
Designed for individuals who don't require round-the-clock care, a partial hospitalization program (PHP) is a form of outpatient care with a higher level of support. PHP treatment can be an alternative to inpatient hospitalization or a step-down option. With daily sessions lasting 6 to 8 hours, up to 5 days a week, a partial hospitalization program may offer medication management, relapse prevention techniques, and behavioral therapy interventions. PHP treatment can be fully or partially covered by insurance.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Nutrition therapy has short term and long term goals. In the short term, it helps restore your health so you can recover from the physical effects of addiction. Long term, it helps you understand overall health and nutrition to set you up for a healthy lifestyle in recovery.

Amenities

  • weight iconGym

Staff & Accreditations

Staff

Emily R. Acker

President & CEO

Dr. Sheritta C. Carmichael, MD

Medical Director

Kimberly Young, MSN, APRN, PMHNP-BC

Residential Clinical Operations Director

Russell Wagner

BOD Chair

Tommy Herrington

BOD Vice Chair

Mark Simmons

BOD Secretary

Rhea Erichsen

BOD Treasurer

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (404) 875-4551
Building icon

690 Courtenay Drive NE
Atlanta GA, 30306

Fact checked and written by:
Courtney Myers, MS
Edited by:
Kerry Nenn, BSW

Reviews of Hillside Inc.

3.1/5 (126 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1 (126 reviews)
kirsten
1 week ago
3

lucy adams
2 weeks ago
1

what this place does to re-admits is actually horrible. you are stripped of your basic day to day activities, such as talking to your peers, reading, cards, etc. you are completely isolated and if you talk to someone, your punishment is extended. i was re-admitted in 2021 and for two weeks i was put on hillside s hospital aversion plan and ignored by peers and staff alike, as my peers would receive punishment if they talked to me. if you want your kid to hate you when they get out this is the best place to send them.

Response from the owner1 week ago
It can be challenging to be away from home while in residential treatment. At Hillside, we wholeheartedly recognize this. Our program's structure, schedule, and safety protocols are thoughtfully designed to cater to the emotional and behavioral treatment needs of our clients. Therapy and psycho-education are seamlessly woven into the fabric of each day, along with dedicated individual, family, and group therapy sessions.
A Cox
1 month ago
5

Each and every staff at Hillside has in some way touched my heart! I want to take the time to acknowledge those people! Thank you for doing what you do, definitely what you guys do is a modern day superpower.I want to thank all of the following staff:-Evans StaffMs. KimMs. JayMs. GraceMs. CassandraMs. GloriaMs. SevenMr. TylerMs. Tarver-MOCs +Ms. EmilyMr. EddieMr. LoganMr. LevanMr. RalphMs. T-ALL OF NURSING STAFF.-Therapists/ ProvidersDr. CarmichealMs. CertoyaMs. KatieMs. GloriaMs. LaraMs. LauraMs. RachelMr. RoyMs. VanessaMr. RjMs. TeenishaMr. Eaamon(and more)-Horticulture staffMs. TonyMs. Barbra-Evans Night StaffMs. TamaraMs. JeniaMr. TYMs. Nisha-School StaffMrs. ErinMs. KarenMr. AndyMs. FabMs. AllieMs. BrownMr. ReggieMr. AndreMs. SigorniMs. SusanMs. Rosalinda-RT staffMs. GraceMs. JessicaMs. ChelseaMs. JocelynMs. Lexi-Dining hall staffMr. PhillipeMr. AnthonyMs. TeeMs. RuthyMr. JayMs. AkiaMr. Keith-Maintenance staffMr. PMr. ZackMr. RodneyMs. AugistinaMr. Mario(and more)-EACH AND EVERY STAFF ON OTHER COTTAGES!

Response from the owner1 month ago
Thank you for taking the time to leave a review! We are ecstatic to hear that we were able to help.
Shelli Morgan
1 month ago
5

Hillside saved us. It gave me the parent education i was searching for. It gave my child the emotional regulation skills she needs. My child hated it at the time because there were rules. My child spent 6 months in Hillside. She has been out 6 months now. I am proud to say she has not had a single cut since coming home. Occasionally she quotes some of the things that her therapist taught her. She'll say, "you know what Mr.Roy would say about that..." She really bonded with her therapist and misses him. He was the first therapist to be able to get her to open up about her childhood traumas. We still have struggles and my child would not admit how much it helped her because of being a teen. Hillside was a turning point that led us in an upward direction. Our family was in a constant downward spiral. We were all feeling hopeless. Life is not all roses but it is manageable now. Thank you Hillside.

Response from the owner1 month ago
Nothing makes us happier than to hear our program was able to help! Thank you for sharing, Shelli!
Caroline Hernandez
1 month ago
1

If your child has behavioral issues or smokes marijuana this is not the program for you. Their staff is not trained to deal with children who fall into this category according to admissions and the clinical review team.

Response from the owner1 month ago
We are disappointed to hear about your experience. Excellent customer care is what we all strive to provide every client. Your feedback is appreciated.
Dania Pineda
3 months ago
1

Horrible, never again. didn t get much out of it. I was on Mcburney. However, shout to Ms. Andrea (staff, not program manager) and Mr. Q on mcburney

Response from the owner3 months ago
Thank you for reaching out about your concerns, Dania. We take all client concerns very seriously and have a dedicated client advocate who promptly reviews every concern and identifies appropriate actions. To get in touch with the client advocate, reach out to ClientAdvocate@hside.org. The safety and well-being of each client is a top priority. We ensure that all client concerns are heard and addressed effectively.
Felix Toffee_Cat
3 months ago
1

Terrible. Staff are cruel and mean. Lots of ableism here too.

Response from the owner3 months ago
We appreciate your feedback and are sorry to hear about your experience. Our client advocate is available to assist with any concerns or complaints you may have. Please email ClientAdvocate@hside.org so that we can better understand your situation.
alexis denning
3 months ago
5

I spent almost a month at Hillside on Evans cottage. At first I had all of these thoughts that I didn t need help and even mad about being there. However, within my time there, I met some of the most amazing and understanding staff and clients. All of Evans staff, Mr. Logan, Ms. Shannon, Mr. Tyler, Ms. Gloria, Ms. Cassandra, Ms. Grace, Ms Kim, Mr. TY, Ms. Neasha, Ms. T, and Ms Irish, were very supportive and understanding. Hillside staff really care about their clients. They have many activities including Swimming, Horticulture Therapy, Recreational Therapy, Drumming, and many other thereputical activities and groups. As I stayed I realized that it wasn t so bad and I now have a more positive outlook on things. And I couldnt leave out my wonderful therapists, Mr Tanner and Ms. Certoya, they really helped me understand my problems. And Dr. Stallworth really kept things real with me and was always honest with me. Being there really helped me and I miss every single one of them.

Response from the owner3 months ago
Nothing makes us happier than to hear our program was able to help! Thank you for sharing, Alexis!
Lauren Shearon
4 months ago
1

I came to hillside in 2021 and was there for about two months.Previously, I was at another hospital for near three months. And I was directly transferred from there to this place. Therefore, I had no idea what I was getting myself into.I am begging parents as a former patient, please do not send your child here. I witnessed innocent patients being restrained for no reason, being blamed for something my roommate did, and watched staff actively trigger PTSD episodes for patients.If anything, I saved MYSELF. I solely left this place feeling worse than I arrived. This place has scared me into getting treatment anywhere ever again.The food was alright. But the living conditions were horrible. It felt like boot camp, not a mental health treatment center. Mold was in my room and the bathrooms were always dirty, even after being cleaned. There were maybe two or three staff members I genuinely felt safe around. The psychiatrist was changing my medication around every week, with no stable treatment plan at all.I wish anyone that has went here peace to continue through this trauma that this places causes. If you are considering this place, DO NOT. Do your research. Save yourself.

Response from the owner1 month ago
We are sorry to hear that your experience was not ideal! At Hillside, the safety and well-being of each client stand as our foremost priority. We ensure that all client concerns are heard and addressed effectively through our confidential grievance process. Our dedicated client advocate promptly reviews every concern, identifies appropriate actions, and encourages clients to advocate for themselves as part of their developmental and treatment journey. To get in touch with the client advocate, simply send an email to ClientAdvocate@hside.org. Furthermore, we regularly collect satisfaction surveys from our clients and their guardians, which are continually reviewed by our leadership team. We understand the challenges of being away from home while dealing with healthcare issues, and providing multiple avenues for communication and feedback is a commitment we take seriously.
Louise Williams
4 months ago
1

You guys should be sued for negligence and child endangerment. If no one else will, I will. Contact me to testify as a witness

Response from the owner1 month ago
The safety and wellbeing of every client is our top priority at Hillside. All client concerns are promptly reviewed by our client advocate and appropriate actions identified and taken. Helping clients to advocate for themselves by sharing all concerns is part of the development and treatment process. We know that being away from home while dealing with healthcare issues is certainly difficult. Providing multiple ways to communicate and be heard is something we take seriously.
Sage Layne
4 months ago
1

this place ruined me, i saw SA d there multiple times and i was the one punished! don t let your child go here they ll come out worse.

Response from the owner4 months ago
We consider the safety and well-being of each client as our top priority. To ensure that all client concerns are heard and addressed effectively, we have a dedicated client advocate who helps identify appropriate actions. To get in touch with the client advocate, reach out to ClientAdvocate@hside.org. We understand the challenges of being away from home while dealing with healthcare issues. All feedback is taken seriously.
Amber R (Aster)
5 months ago
4

i spent 9 weeks at hillside and it was an overall positive experience, i was on the evans cottage which had mainly wonderful staff a few to mention are miss Grace, Mr. T.Y, Mr.logan, miss Cassandra, miss shannon, and miss kim (each one of the people i named went out of their way to make sure i was okay and safe, i appreciate them so much) I had a room to myself as the Evans cottage has single person rooms, the cottage was clean and well taken care of. I was in rodbt run by Mr. Roy and Miss laura, it was a wonderful group that helped me so much! my only complaint was a staff member who broke my hippa quit and so one of the other staff went around saying i lied and it never happened even though it was on camera. she then proceed to be cold and just unkind to me for the rest of my stay which was very bad for my mental health.

Response from the owner4 months ago
Thank you for your honest review
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