Westborough Behavioral Healthcare Hospital

300 Friberg Pkwy Westborough, MA 03298
InpatientOutpatient
Westborough Behavioral Healthcare Hospital MA 3298

About Westborough Behavioral Healthcare Hospital

Westborough Behavioral Healthcare Hospital in Westborough, Massachusetts, is a mental health hospital for adults, teens, and children. Here, you can participate in inpatient programs, intensive outpatient programs, and partial hospitalization programs. Rather than force treatment on a strict timetable, they determine your length of stay based on your needs.

When it comes to mental health, the term “recovery” is sometimes misunderstood by those new to treatment. Unlike recovering from disease or injury, recovery from mental and behavioral health concerns is a lifelong process. That’s why many treatment facilities offer ongoing aftercare support to graduates.

But what Westborough Behavioral Healthcare Hospital does that I find very interesting is care coordination. They want to ensure you have the support you need to prepare for the ongoing post treatment journey. Staff will work with you before your discharge date to introduce you to supportive community resources and other recommended facilities, if necessary, to help you maintain your path of recovery.

Latest Reviews

Sue Louisignau
1 month ago on Google
1
We have a loved one there now on the locked unit, D. I am on a board at a psychiatric hospital in MA.This was their first day at this hospital.She called tonight hysterical about a fight, she was banged up. We tried to reach someone at the nurses station. Two times a patient answered. He didn't know what to do and then told us the staff told him to tell us to call back tomorrow. We called the police.They went over and said everything was fine. We are filing a complaint tomorrow and plan to have them transfered out.I had been encouraged reading reviews but realize now they don't say what ward they were on. Then went back in and found the negative reviews which sound like D ward.Based on 24 hrs I would not recommend this hospital.
Zachery Blankenship
1 month ago on Google
1
I don t regret this place one bit at any cost!
Noelle Maloney
1 month ago on Google
1
This place is awful. There is not enough staff and this impacts the way the program is ran. It looks good on paper but most of the time clients just sit around and wait until the next meal. Staff are unprofessional and provoke clients. They do nothing when clients have inappropriate relationships and encourage it at times. You won't get the help you need. The human rights officer Doug is there to protect the company and nothing else. Don't go here. You won't get better.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.9 / 10

Location

Accepted Insurance

Westborough Behavioral Healthcare Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Fallon Health
Managed Health Network (MHN)
Commonwealth Care Alliance (CCA)
Health New England
Mass General Brigham Health Plan
WellSense

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient programs are designed for clients who are medically stable and not at an elevated risk of relapse, including those who have already completed inpatient care. Outpatient programs typically advance clients' established treatment plans, offering continuing addiction counseling and recovery education. Clients who enter outpatient care immediately following detox may also receive medical and mental health assessments and personalized treatment plans. Most outpatient rehabs provide multiple levels of care to align with clients' unique needs.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Amenities

  • private iconPrivate Setting

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (877) 590-0416
Building icon

300 Friberg Pkwy
Westborough, MA 03298

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Kerry Nenn, BSW

Reviews of Westborough Behavioral Healthcare Hospital

2.9/5 (113 reviews)
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Overall Experience
Date Submitted
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Google Reviews

2.9 (113 reviews)
Sue Louisignau
1 month ago
1

We have a loved one there now on the locked unit, D. I am on a board at a psychiatric hospital in MA.This was their first day at this hospital.She called tonight hysterical about a fight, she was banged up. We tried to reach someone at the nurses station. Two times a patient answered. He didn't know what to do and then told us the staff told him to tell us to call back tomorrow. We called the police.They went over and said everything was fine. We are filing a complaint tomorrow and plan to have them transfered out.I had been encouraged reading reviews but realize now they don't say what ward they were on. Then went back in and found the negative reviews which sound like D ward.Based on 24 hrs I would not recommend this hospital.

Zachery Blankenship
1 month ago
1

I don t regret this place one bit at any cost!

Noelle Maloney
1 month ago
1

This place is awful. There is not enough staff and this impacts the way the program is ran. It looks good on paper but most of the time clients just sit around and wait until the next meal. Staff are unprofessional and provoke clients. They do nothing when clients have inappropriate relationships and encourage it at times. You won't get the help you need. The human rights officer Doug is there to protect the company and nothing else. Don't go here. You won't get better.

Autumn O
1 month ago
1

I went there for the adult unit and there was constant fights everyday, barely any activities to do, the outdoor time is shared with lunch and it s a very small outdoor space. The night shift all fell asleep when I was there and got angry and snappy when they got woken up. You genuinely feel like you re trapped in a box here and dehumanized in a way. Would not recommend.

Noah Brown
1 month ago
5

Very clean and calm environment. Staff were amazing and very accommodating, would recommend to anyone in need.

Response from the owner1 month ago
Noah, we re thrilled to hear about your positive experience! Our team works hard to maintain a clean and welcoming atmosphere, and it s great to know you felt well taken care of. Thank you for the recommendation!
Christopher Paulino
1 month ago
1

Would rather go to prison than go back there. My mental health is 100x worse than when I went in. You have to beg for water and food like it s a third world country. Do your loved ones a huge favor and do not send them here. The water fountain in the main lobby doesn t even work. It s a zoo and there is no hand soap in the soap dispensers, in a hospital. Yes, you read that right. No soap in a hospital. This place is a joke.

April Zingher
2 months ago
1

Michelle Lemon
2 months ago
1

Worst hospital ever to be at lack of experience and all nurses would stay in their office closed and all staff not interacting with patients at all. The environment is horrible and they are lack of providing interpreters too so I try my hardest and best to stay away from this place as possible

Ryan Ferreira
2 months ago
1

I went to Westborough Behavioral for 2 weeks, during COVID-19 where I couldn t see my parents, barely any communication with anyone, here it feels more like a penitentiary. Barely anything to do there. I was restrained for refusing my medication and not calming down when I only needed comfort, so I was dragged to the seclusion room and given doses of calm injection and hurt a lot, 5 minutes in there crying and soon quiet and numb. I was sore later. The nurses and the staff here don t care about you. Do NOT send your child here. They might come out traumatized and worser than they were before, just like me. UPDATE 2024: This was in May 2021 - June 2021. There also few others thing I wanted to say so during that time I don t remember I single day I got to talk to a therapist. It s quite boring. It felt like some sort of boarding school, then a place for helping others get better mentally. This place needs lots of improvement based on reviews at this hospital. Train your staff better and do background checks just in case you hire some crook technicians that be beating up children. I am praying this place changes.

Response from the owner1 year ago
We regret to hear that you are displeased with your recent experience with us. We strive for excellence, and are disappointed to hear that you received anything less. We would like to have a better understanding about your experience. Please contact our Human Rights Officer, Doug Elfman at 508-329-4004 at your earliest convenience and we will do our best to resolve this with you.
Julie Masis
2 months ago
1

The staff beat up my boyfriend twice within a week. The second time was so severe that he had to be taken to the ER at the Marlborough Hospital (15 min drive away) for an urgent CAT scan of the head for a concussion, a busted eye (his eye was bleeding) and a busted lip. They beat him up for smoking in the room. I called the Westborough police and they told me this is not the first time that a patient at Westboro Behavioral Health was taken to the ER at a nearby hospital after being beaten up by hospital staff.

Flow
3 months ago
1

Terrible.

Chelsey Quinones
3 months ago
5

Dr Khan is truly exceptional, offering compassionate care by attentively listening to her patients and their families, and taking the time to clearly explain the complexities of mental health and its potential impacts. Her informative approach and unwavering support have been invaluable. This hospital has made a significant positive difference in the life of my loved one.

Response from the owner1 month ago
Chelsey, thank you for your wonderful review! We re thrilled to hear about your positive experience with Dr. Khan and the impact she s had on your loved one s journey. Your kind words inspire us to continue providing compassionate care. We appreciate you taking the time to share your thoughts!
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