Waypoint Recovery Center

499 Wild Hearts Rd
Cameron, SC 29030

Waypoint Recovery Center SC 29030

About Waypoint Recovery Center

Waypoint Recovery Center in Cameron, South Carolina, is a serene and rustic drug and alcohol rehabilitation facility on 58 acres. They serve adults with a team of interdisciplinary professionals who treat addiction as a chronic disease with various therapies and practices. It's a private facility with luxury amenities. In addition to widely used behavioral therapy techniques, Waypoint Recovery Center uses experiential therapies, such as art, music, equine, and outdoor practices. Clients do not require a referral for acceptance into the program.

Inpatient care is usually preceded by medical detoxification, a process that rids the body of toxic substances. Detox is necessary to eliminate cravings for abused substances that could disrupt and hinder the treatment program. Detoxification is overseen by a medical team that helps clients cope with the difficulties of withdrawal.

Detox is not a one size fits all process. The length of detox varies between clients based on several factors, including substance abuse history. A comprehensive assessment will determine how long a stay is (though most clients can expect a 10 day stay) and the frequency of medication administration.

Clients in the residential care program live in the facility under 24 hour monitoring from staff and their care team. Treatments are rooted in therapeutic activities, including 12 step programs, relapse prevention education, recovery skill training, and community involvement. Ultimately, therapy seeks to understand the root causes of a client’s addictive behaviors and teach them the coping skills needed to avoid future abuse.

Waypoint also provides experiential therapy services. Experiential therapy focuses on healing through holistic physical activities to show clients they can enjoy engaging with the world without drugs or alcohol. Examples of experiential therapy include art, music, meditation, outdoor, and equine assisted therapy.

IOP is designed for those whose symptoms don’t require close monitoring by staff, but it can also be used as a transitional program by those who complete the inpatient program. IOP is focused on individual and group therapy, where clients meet at the facility for a few hours a day throughout the week. IOP also has a family therapy component.

Latest Reviews

Diane Nix-Long
3 months ago on Google
5
Waypoint has forever changed my life! I went to them 3 years ago and was fighting internal demons and using alcohol to help me cope . Little did I know, my coping mechanism was slowly killing me! My stay there wasn t perfect, it was during Covid and I missed my husband s cooking but the results of everything I learned allows me to say that I m 3 years clean and sober! Life isn t perfect but I learned to cope in a healthy way! Thank you Waypoint for giving my life back!!!!
Cassidy Jones
3 months ago on Google
2
I admitted myself to Waypoint on October 11, 2023, the day after my 24th birthday. I decided to go because I am an alcoholic and I had gotten to the point that I needed help.About a year prior, I had been doing a detox at a behavioral hospital near my parents' house. I was severely underweight and would throw up literally everything I tried to eat. At this time, the detox facility attempted to get me into Waypoint. After dealing with admissions at that time, Waypoint turned me away because my BMI was too low and there was too much of a chance I would pass away at their facility.Fast forward a year, and I gained back some weight but I was still drinking heavily. I made the choice to try Waypoint again, and this time they accepted me. Boy, do I wish I had looked into other facilities.Where do I start?I know this is rehab, not a five-star resort, but the food was just awful. For some reason, there is no kitchen. All of the food gets "catered". And I find it unfathomable that ANYONE would willingly pay money for the lazy, badly prepared food that we were served. Most of the time I fed my dinner to the stray cats on the property.Speaking of the cats, there was a large population of stray cats. At least 30-40 adults and three separate litters of kittens. I am a cat lady, I love cats, so that wasn't really any issue for me. My issue comes from the fact that NONE of these cats were vetted, they were inbreeding, and there were several unhinged patients that would physically harm the cats. I was having my parents drop off big bags of cat food so I could at least feed them regularly. The facility confiscated the cat food that I PAID FOR, but continued to do nothing about the real issues, like parasites, communicable diseases, and inbreeding.I have extreme insomnia. If I don't get my certain medications at night, I will not sleep. The entire month I was there, Waypoint refused to provide me a medication that I was prescribed, because they didn't want to pay for it. So I spent most nights tossing and turning, and maybe got a whole three hours of sleep per night. I was not supposed to have roommates because of this. Then one night, Waypoint put TWO roommates in my room at the same time.I was targeted by certain staff (aka Libra). There was a man there that had been accused of touching other female patients, and nothing was done about it.One day, I was told by Scott that "at least he gets to go home at the end of the day" after I called him a hypocrite (because he was being a hypocrite). They constantly got me and another patient with a similar name confused, and on several occasions gave me her medication without even double-checking.They claimed I had a seizure while in detox (which I didn't, and when I asked for the records of the incident, there were none) and they kept me in detox for eight days for a seizure that didn't happen.People have sex behind the lake. Your roommates will steal from you and the staff will do nothing about it.You cannot make any phone calls without the supervision of your counselor. I got lucky with a VERY good counselor, Catalina, and she is one of the only things I can speak well of at this facility. If I wanted to make a call to my family, she did her very best to get me into her office that day, or at least the next day. She advocated for me a lot, it's just unfortunate that it primarily fell on deaf ears.
Darla Foskey
3 months ago on Google
1
I have been to 3 separate treatment facilities and this is BY FAR the WORST one I've ever been to. I actually would consider this place dangerous to patients. I was told detox would last 5 days - this later changed to 7 days and I was given no reason why. During my detox (alcohol was my DOC) I was not detoxed properly and that situation was not merely written off as casual or normal. My 1st day of detox I was not given the proper medication which resulted in my blood pressure being 197/127 the following morning during vitals check. I repeatedly told them how awful I felt and they did not seem to care at all. I know this is not an issue for everyone but smoke breaks were scheduled. They hold onto your cigarettes until designated smoking times which resulted in many people not having them in time for the breaks. Vaping is not allowed. My room was insanely hot - too hot to sleep comfortably. I complained several times and nothing was ever done to remedy the situation. Phone calls have no schedule or guidelines at all. You are only allowed to make a phone call in the presence of your counselor- if you can even get into their office. No one ever told me of designated phone times and no one seemed to have an answer for that. I heard several complaints of patients getting food poisoning - I was one of the ones who did. This is because they have NO kitchens at the facility. The meals are catered from a facility an hour away. The food is cold when it arrives and they do not reheat it or attempt to have hot holding at all. Sometimes the food would arrive an hour before the meal and it simply sat on the counter getting cold before being served to us. There was always only one option for the meal. If you did not like it - too bad. After a few days of this I decided to leave AMA. They REFUSED to let me use ANY phone at the facility to call my family, citing that they could not facilitate my decision to leave by allowing me a phone call. My only option was to pack my belongings and walk. Keep in mind this place is in the middle of nowhere. I chose to walk. While walking down the road, a car stopped. I thought I could flag them down in order to use a phone. It turned out that the person driving the car was an employee of Waypoint: they stopped the car, rolled down the window, and told me that they wouldn't help me because they worked there and drove off leaving me still stranded. I would not reccomend this place to my worst enemy. I feel as though I needed to write this review in order to maybe spare someone else the HORRIFIC time I had there. I personally feel that this facility should be assessed by the proper authorities due to safety concerns for the patients.

Location

Accepted Insurance

Waypoint Recovery Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements. Waypoint Recovery Center's structured, comprehensive program includes daily process group meetings with 12-step facilitation; education about recovery skills, relapse prevention, and various psychoeducational topics; individual therapy; development of living sober recreational skills; and involvement with the local AA and NA community. Before completion of the program, they help their clients plan follow-up care with an Intensive Outpatient Program in N. Charleston or with their own local resources.
intensive-outpatient iconIntensive Outpatient
Clients undergoing treatment in an intensive outpatient program (IOP) remain in or return to their homes following detox and/or inpatient rehab. They engage in multiple, extended treatment sessions weekly, with most intensive outpatient rehabs requiring between nine and 20 therapeutic hours per week. These programs are ideal for clients in early recovery and those at an elevated risk of relapse and typically combine counseling, recovery education, holistic care, and medication assisted treatment (MAT).
aftercare iconAftercare Support
Clients engaged in a rehab aftercare program are in a more advanced stage of recovery. Many have already completed inpatient detox and/or rehab and have returned to their home, workplace, and community. Rehab aftercare services are designed to support clients' recovery over the long term and typically include a broad portfolio of resources, such as peer coaching and 12 step program induction. Clients may collaborate with their case manager and care team to create their care plan.
medically-assisted-detox iconMedically Assisted Detox
Withdrawing from addictive substances, like alcohol, benzodiazepines (like Xanax), or opioids, occurs during the detox process. Since this process can have uncomfortable and even dangerous side effects, the mission of a medically assisted detox is to provide an expert medical team to help monitor your health around the clock. They will work to keep you as safe and comfortable as possible, administering necessary medications to alleviate any withdrawal symptoms.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Choosing a drug rehab in South Carolina helps you overcome drug dependency, learn how to manage cravings, and obtain the tools needed to prevent relapse. This is accomplished through individualized treatment that addresses a full spectrum of physical, social, and emotional needs.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members. Group Therapy services are focused groups designed to be flexible and meet the needs of the community. These may include substance use disorder groups (similar to those in IOP), specific skill-building groups, packaged programming for local referral sources, and treatment groups for people utilizing Medication Assisted Therapy with local practitioners.

Therapy is individualized to the needs of each patient; objectives of each treatment plan will reflect a shared journey. They fully understand the value of meeting clients “where they are at,” taking into account their understanding and insights regarding the impact of substance use in their life. Then, they introduce the appropriate empirically-based intervention that can help the person gain insight and make effective change.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation. At Waypoint Recovery Center, they address the whole family system to optimize success.

Amenities

  • home-setting iconResidential Setting

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (888) 991-6957
Building icon

499 Wild Hearts Rd
Cameron, SC 29030

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Quentin Blount

Reviews of Waypoint Recovery Center

3.95/5 (85 reviews)
5
Staff
4.7
Amenities
2.7
Meals
4.7
Value
5
Cleanliness
5
56
4
8
3
2
2
7
1
14

Reviews

4
Waypoint Helped Save Me

I came into Waypoint spiritually sick and relapsed after two years of sobriety. The programming was effective and the clinical staff was knowledgeable and helpful. I left as a better version of myself and am very grateful for my time here.

Amy M.
Reviewed on 9/25/2023
5
Waypoint helped me

I have had fun at this facility. staff goes beyond to help clients enjoy their stay. would recommend to anybody needing help with recovery. I would recommend to anyone struggling. it will help you tremendously

Matthew M.
Reviewed on 9/25/2023
5
Waypoint was good to me

My stay here at Waypoint was a great inspiration from the counselors to the BHA was fantastic to your recovery they work for u and they put out their heart n soul in their job very caring and out going Waypoint is where you should be.

Emmitt W.
Reviewed on 9/25/2023
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.9 (80 reviews)
Carlin Morris
4 weeks ago
5

Amanda Cochran
1 month ago
5

This place was a life changer for me. After decades of rooms, groups ect ect... helped me really rediscover the sparks in my recovery!!!

Response from the owner4 weeks ago
Thank you, Amanda, for sharing your incredible experience!
Taylor Cooper
1 month ago
5

Mikayla! You have been such a pleasure to work with over the phone, I would like to start this off by saying no, I did not end up coming to this facility due to finding a place that was a little closer to home but they went above and beyond to make sure that I was going to receive the help that I needed, I did not have the full funds needed to get in to this facility and they were willing to work with me every step of the way. They kept full communication and updates throughout the day of me trying to get in somewhere. Even if I weren't able to come there, they were willing to make sure that I found a place and the help that I so desperately needed! I'm sure as many of you know places get good and bad reviews, but as far as far as I can see this place deserves over 10 stars just for the respect that they gave me throughout the whole process of trying to find a place to go! If you need help and you don't know where to start, please call waypoint recovery! Even if you can't get in, they will go above and beyond to find you a place. They even offer transportation today October 1st of 2024 I received a text message from McKayla that they were willing to take me regardless of what we had to do with the financial part of things and for that I will always respect them knowing I have a place to fall back on. If my first one doesn't work out gives me so much peace of mind and hope!!!!!

Response from the owner4 weeks ago
Thank you, Taylor! We truly appreciate your kind words and are always here to help, no matter what.
Diane Nix-Long
2 months ago
5

Waypoint has forever changed my life! I went to them 3 years ago and was fighting internal demons and using alcohol to help me cope . Little did I know, my coping mechanism was slowly killing me! My stay there wasn t perfect, it was during Covid and I missed my husband s cooking but the results of everything I learned allows me to say that I m 3 years clean and sober! Life isn t perfect but I learned to cope in a healthy way! Thank you Waypoint for giving my life back!!!!

Cassidy Jones
2 months ago
2

I admitted myself to Waypoint on October 11, 2023, the day after my 24th birthday. I decided to go because I am an alcoholic and I had gotten to the point that I needed help.About a year prior, I had been doing a detox at a behavioral hospital near my parents' house. I was severely underweight and would throw up literally everything I tried to eat. At this time, the detox facility attempted to get me into Waypoint. After dealing with admissions at that time, Waypoint turned me away because my BMI was too low and there was too much of a chance I would pass away at their facility.Fast forward a year, and I gained back some weight but I was still drinking heavily. I made the choice to try Waypoint again, and this time they accepted me. Boy, do I wish I had looked into other facilities.Where do I start?I know this is rehab, not a five-star resort, but the food was just awful. For some reason, there is no kitchen. All of the food gets "catered". And I find it unfathomable that ANYONE would willingly pay money for the lazy, badly prepared food that we were served. Most of the time I fed my dinner to the stray cats on the property.Speaking of the cats, there was a large population of stray cats. At least 30-40 adults and three separate litters of kittens. I am a cat lady, I love cats, so that wasn't really any issue for me. My issue comes from the fact that NONE of these cats were vetted, they were inbreeding, and there were several unhinged patients that would physically harm the cats. I was having my parents drop off big bags of cat food so I could at least feed them regularly. The facility confiscated the cat food that I PAID FOR, but continued to do nothing about the real issues, like parasites, communicable diseases, and inbreeding.I have extreme insomnia. If I don't get my certain medications at night, I will not sleep. The entire month I was there, Waypoint refused to provide me a medication that I was prescribed, because they didn't want to pay for it. So I spent most nights tossing and turning, and maybe got a whole three hours of sleep per night. I was not supposed to have roommates because of this. Then one night, Waypoint put TWO roommates in my room at the same time.I was targeted by certain staff (aka Libra). There was a man there that had been accused of touching other female patients, and nothing was done about it.One day, I was told by Scott that "at least he gets to go home at the end of the day" after I called him a hypocrite (because he was being a hypocrite). They constantly got me and another patient with a similar name confused, and on several occasions gave me her medication without even double-checking.They claimed I had a seizure while in detox (which I didn't, and when I asked for the records of the incident, there were none) and they kept me in detox for eight days for a seizure that didn't happen.People have sex behind the lake. Your roommates will steal from you and the staff will do nothing about it.You cannot make any phone calls without the supervision of your counselor. I got lucky with a VERY good counselor, Catalina, and she is one of the only things I can speak well of at this facility. If I wanted to make a call to my family, she did her very best to get me into her office that day, or at least the next day. She advocated for me a lot, it's just unfortunate that it primarily fell on deaf ears.

Darla Foskey
2 months ago
1

I have been to 3 separate treatment facilities and this is BY FAR the WORST one I've ever been to. I actually would consider this place dangerous to patients. I was told detox would last 5 days - this later changed to 7 days and I was given no reason why. During my detox (alcohol was my DOC) I was not detoxed properly and that situation was not merely written off as casual or normal. My 1st day of detox I was not given the proper medication which resulted in my blood pressure being 197/127 the following morning during vitals check. I repeatedly told them how awful I felt and they did not seem to care at all. I know this is not an issue for everyone but smoke breaks were scheduled. They hold onto your cigarettes until designated smoking times which resulted in many people not having them in time for the breaks. Vaping is not allowed. My room was insanely hot - too hot to sleep comfortably. I complained several times and nothing was ever done to remedy the situation. Phone calls have no schedule or guidelines at all. You are only allowed to make a phone call in the presence of your counselor- if you can even get into their office. No one ever told me of designated phone times and no one seemed to have an answer for that. I heard several complaints of patients getting food poisoning - I was one of the ones who did. This is because they have NO kitchens at the facility. The meals are catered from a facility an hour away. The food is cold when it arrives and they do not reheat it or attempt to have hot holding at all. Sometimes the food would arrive an hour before the meal and it simply sat on the counter getting cold before being served to us. There was always only one option for the meal. If you did not like it - too bad. After a few days of this I decided to leave AMA. They REFUSED to let me use ANY phone at the facility to call my family, citing that they could not facilitate my decision to leave by allowing me a phone call. My only option was to pack my belongings and walk. Keep in mind this place is in the middle of nowhere. I chose to walk. While walking down the road, a car stopped. I thought I could flag them down in order to use a phone. It turned out that the person driving the car was an employee of Waypoint: they stopped the car, rolled down the window, and told me that they wouldn't help me because they worked there and drove off leaving me still stranded. I would not reccomend this place to my worst enemy. I feel as though I needed to write this review in order to maybe spare someone else the HORRIFIC time I had there. I personally feel that this facility should be assessed by the proper authorities due to safety concerns for the patients.

Nancy Moss
3 months ago
1

Please go to rha and speak with Lane dr dobson nurse and i promise they will find you help based on your needs as if you were their own child. I was only looking for a friend in sc area for aa care butbim horrified not bu just these reviews but many other facilities. From the many reviews I'd never go there. It sounds like a insanity house instead of a recovery center. Do you all do lobotomies as well for those who can't pay or upset these unruly staff members. I pray everyone finds help. I'm 7 yrs and some change clean with intense therapy through RHA. They are my family now

Victoria Quattro
4 months ago
5

First off, I want to say THIS IS rehab. Not the Ritz.I had zero expectations of Waypoint before I arrived there, except for the fact that there were horses. Well, there are no horses on the property; however, you have an opportunity to earn the right to go on an outing and work with horses. That was very nice learning about them and about myself. Great Experience!Thank you, Mrs.Candy, for all the outings and special events you plan for the patients at Waypoint. Without you, your sacrifices and your personal testimony that you walk and live everyday, things would be boring! It took a little bit of time for me to adjust to how Waypoint is run, but I made it. Again, I say, this is rehab and I feel that it is designed to make us feel uncomfortable in areas so we can really get down and focus on our sobriety. One thing that I realized while I was there was that the reason I was there was because of negative choices I made in my life. Had I not made those choices, I would not need Waypoint. But, I did!I had the absolute best counselor ever, Catalina. She went above and beyond for her patients as well as those that weren t hers. 100% understanding, compassionate, friendly and tough when needed. Again .rehab! Everything that Catalina told me that she was going to do, she did. I wasn t used to that so it was a very welcome experience for me. She taught me things about myself that either I had forgotten or never realized. Catalina gave me so much needed advice to use when I got out and it all has been working wonderfully!! She made my time at Waypoint so much easier. She will always be a part of my life story!I am extremely grateful for the opportunity to go to Waypoint for my recovery and even more grateful to be home .sober and alive!Thank you all for the hard work and dedication.

Response from the owner4 months ago
Victoria, we appreciate this honest feedback! We wish you all the best.
Caroline Carver
5 months ago
2

I came to Waypoint Recovery Center in late 2022, desperate/ready for help. I was terrified- I had a horrifying experience at a facility in Conway for a week before I arrived at Waypoint. As far as 95% of the staff they were amazing, caring, thoughtful & really seemed to love their jobs.during my time spent, there were quite a few things that was concerning/put the well-being of the patients who pay to be there & get the appropriate help needed, AT RISK. One being letting a pt who put others at risk of relapse & fear of assault even after being notified continuously, continued to let him stay. The rules that changed day-to-day were frustrating as they only applied to certain people- which was whoever CT or certain biased employees wanted to pick on for the day. plenty of PAYING clients & employees have the same opinion about CT- CEO of Waypoint Recovery Center, she s in the wrong line of work. Unfortunately if you don t walk the straight & narrow from her POV you are worthless & don t deserve the time of day from her. Me & multiple clients had issues & brought them to her attention. CT made comments stating that she did not owe any clients her time & it was not her responsibility & to take it up with someone else. One client had a panic attack during this conversation. We outlined/highlighted many of the rules that were contradicting/not followed & made a list of things that we all agreed were unorganized & careless on her& the company s part. She was aware of concerns we had & after her talking down to us, humiliating us & making us (paying clients under Waypoints care) feel less than & undeserving, she agreed to have a meeting with the whole group of women who were bringing this to her attention- after that she never got back to us or made it a point to make the concerned clients feel their concerns or questions were heard. Everyday there were new rules but only for a select few. I will admit that no, I didnt follow all of the rules on the straight & narrow. I will most definitely contribute that to not being able to fully focus on my recovery due to all of the issues, being bullied continuously by the CEO & the employees under her control, & the fact that rules were changed every day, the employees were never on the same page, & only certain people had to abide by these rules- they were not enforced toward all patients only the select few they decided to bully. I ll also add that Teresa(if I spelled her name correctly) who was/is a tech at the facility put her hands on me one day because I was taking one of MY cigarettes after giving a man who was out one of mine- she claimed that because I shared one I was not allowed to have another- which again is one of those rules that only applied for that day & only for certain clients- multiple nurses & clients saw the whole situation. I wrote a grievance- low & behold she had no consequences for her actions. There was also one other client who thankfully wrote a grievance about it as well & one of the other techs admitted to seeing Teresa grab my arm & refuse to release me, as I m saying get your hands off of me you do not have any right to be grabbing me she replies(while STILL grabbing me) I am not touching you. The nurses on shift at the DT unit that day claimed to have not seen any of it, which was a lie as they were sitting not even 3 feet away from where the situation was happening. A pt sadly passed away in DT- they had his bed filled less than 3 days later-zero compassion. I was left at the hospital for 8/9 hours ALONE. No way to contact WP, the hospital called I had to use a phone at the hospital after 10-15 voicemails they finally sent someone. My mom had to get in contact with WP. I can guarantee that if CT the CEO is the one constant of Waypoint, there will no longer be a Waypoint Recovery center. She s done more harm than good & many people, no matter how they re affiliated with Waypoint, agree with me even though some stay silent. I hope WP sees the problems/makes changes for the sake of future clients & GOOD employees. DO BETTER.

Response from the owner3 months ago
Caroline, we are sorry to see this. Due to privacy regulations, we cannot discuss specific details here, but we would appreciate the chance to address your concerns directly. Please contact us at WPRC_CommunityRelations@wprecoverycenter.com so we can gather more details and work towards a resolution together.
Judy Lacy-Purcell
6 months ago
1

This place is a hot mess! My loved one was there weeks before they saw a therapist, who was fired...then they finally got another one...who was fired...then the CEO assured us theye would be in good hands with the clinical director...who left on leave the very next day...then the CEO assured us she was taking them on as a client...according to the SC board she doesn't have a license to practice counseling. The Nurse practioner, was told at 2 meetings, a week apart, by the client that they didn't have a counselor. She also did nothing! Before You send your family here...please consider elsewhere and I'd ask about staff, how long have they been there and what credentials they have...they basically did NOTHING but bare min! Very unexceptable! It was so bad....They aren't charging for the treatment...and they think that's enough....ha! You can go on Indeed and read the reviews of employment there. Sounds horrid.5/10/2023 after saying no charge...they charged our insurance over 40,000...we will follow up on this matter!02/28/2024 still being ignored. We've called Corporate to no avail. We have file a report with SC Consumer Protection. They have accepted the complaint. They aren't responding as of yet. Today is April 19, 2024. We also notified our insurance company. I'm saying all of this because 1, this is horrible business practices 2, So, others know who you can reach out to for help.04/19/2025 Still nothing from Waypoint as of today.

Response from the owner3 months ago
Judy, we are sorry to see this. Due to privacy policies, we can't discuss specifics about your comments here. Nonetheless, we want to ensure every client receives the best care. Please contact us at WPRC_CommunityRelations@wprecoverycenter.com so we can discuss your concerns more thoroughly and work towards a solution.
N MJ
6 months ago
1

My son was offered more drugs there from patients sneaking it in which is very very easy to do with only one nurse there to take care of a fully packed 4person per room. It s hard to find places that actually work where accepts insurance.

Response from the owner3 months ago
We are sorry to see this. Due to privacy regulations, we cannot discuss specific details here, but we would appreciate the chance to address your concerns directly. Please contact us at WPRC_CommunityRelations@wprecoverycenter.com so we can gather more details and work towards a resolution together.
Gail Coughlin
6 months ago
1

Response from the owner6 months ago
Gail, we are sorry to see this. Please contact us directly if you would like to discuss any concerns (888) 991-6957.
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