Serenity Behavioral Health Systems

3421 Mike Padgett Highway
Augusta GA, 30906

Serenity Behavioral Health Systems GA 30906

About Serenity Behavioral Health Systems

Serenity Behavioral Health Systems is located in east central Georgia in Augusta, Georgia. They offer outpatient treatment for substance use and addictions as well as child, adolescent and adult behavioral healthcare. The center is CARF accredited.

The center won’t deny anyone access to treatment based on their inability to pay. They do accept insurance, and you’ll be expected to pay any copayment due at the time of service. If you don’t have insurance, you may qualify for state assistance, including Medicaid or Medicare.

The substance use program assists you in achieving abstinence from all substances. They’ll work on improving your quality of life by addressing any mental health or dual diagnosis issues. They use many different therapeutic modalities. These include 12 Step programs, motivational interviewing and the Matrix Model. The Matrix Model is a specific group therapy treatment that is highly structured and usually takes about 16 weeks.

You may also have cognitive behavioral therapy and solution focused therapies. If appropriate, you can also get medication assisted treatment (MAT) for opioid addiction. MAT and the accompanying therapies are sometimes free of charge depending on your eligibility.

In the outpatient behavioral health treatment program, the staff helps you address underlying problems contributing to your substance use. You’ll have an individualized treatment plan according to your specific needs. The group programs help you deal with issues such as grief, substance use and trauma.

Children, adolescents and the intellectually developmentally disabled can also get help for mental health issues at the center in Augusta. This also includes treatment for substance use, suicidal ideation and depression.

They also have a crisis stabilization unit that has 16 beds and offers inpatient stays. The stays are usually about 7-10 days and include medical monitoring. They offer detox and psychiatric stabilization.

Latest Reviews

Gabrielle Newsome
1 week ago on Google
5
Gerri Clemons
3 weeks ago on Google
5
Mrs. Javon in Building E has went above and beyond to help me get housing. I ve tried for years, but got nowhere with any resources. I was suffering with depression and other health issues. Due to Mrs. Javon s help I ve gone from homeless to being able to have my own home. I m can t explain the appreciation that I have for all the work Mrs. Javon did for me. I m am truly grateful, and blessed that God allowed for us to meet at Building E. Mrs. Javon is the best at what she does. I have nothing, but love for her. Without Mrs. Javon I would still be homeless. Thank you with all my heart, Mrs. Javon.
Will B
1 month ago on Google
1

Location

Accepted Insurance

Serenity Behavioral Health Systems works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Children's Health Insurance Program (CHIP)

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Inpatient rehabs feature intensive clinical supervision and a highly structured and supportive environment, meaning they are especially well suited for clients in early recovery and those at risk of relapse. Clients reside at the treatment facility and engage in various therapeutic sessions throughout the day, including addiction counseling and recovery-focused life skills training. Many programs also offer evidence-based complementary therapies, such as meditation and massage.
partial-hospitalization iconPartial Hospitalization Program
Designed for individuals who don't require round-the-clock care, a partial hospitalization program (PHP) is a form of outpatient care with a higher level of support. PHP treatment can be an alternative to inpatient hospitalization or a step-down option. With daily sessions lasting 6 to 8 hours, up to 5 days a week, a partial hospitalization program may offer medication management, relapse prevention techniques, and behavioral therapy interventions. PHP treatment can be fully or partially covered by insurance.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

A quality drug rehab in Georgia can help you overcome addiction. This environment is designed to help you address the complex issues contributing to drug dependence. The goal of treatment is to give you the tools you need to make a full recovery.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Assertive Community Treatment (ACT) is a structured way of helping those with major mental illnesses and/or substance abuse by bringing services directly to the patient in home. Instead of hospitalization or an outpatient program, staff members like social workers, psychiatrists, and counselors come directly to the patient’s house for treatment. ACT is used primarily for those with severe and persistent mental illness like schizophrenia or bipolar disorder, some of whom also contend with substance abuse. ACT can be short- or long-term (months to years), and provides the same multidisciplinary, 24/7 staffing of a psychiatric unit, but in the comfort of the patient's own home and/or community.

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 201739

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Phone icon (706) 432-4800
Building icon

3421 Mike Padgett Highway
Augusta GA, 30906

Edited by:
Kerry Nenn, BSW

Reviews of Serenity Behavioral Health Systems

2.87/5 (69 reviews)
1
Staff
1
Amenities
1
Meals
1
Value
1
Cleanliness
5
26
4
8
3
5
2
2
1
32

Reviews

1
Worst mistake ever made

I was previously seeing a psychiatrist for 5 years with a treatment plan that was working great. He recently retired and I have had a hard time finding another psychiatrist. I decided to visit Serenity BHS in Augusta, Georgia. This was my first mistake. Upon entering, I was ... Read More

John D.
Reviewed on 10/2/2023
2.5

I have a wonderful counselor whom I see weekly and work very well with, as I am using outpatient services. Though, my doctor is not very good. She talks down to me and won't actually listen to what I have to say. She looks to my parents for how I feel and was very very rude ... Read More

Reviewed on 7/26/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.9 (67 reviews)
Gabrielle Newsome
1 week ago
5

Gerri Clemons
3 weeks ago
5

Mrs. Javon in Building E has went above and beyond to help me get housing. I ve tried for years, but got nowhere with any resources. I was suffering with depression and other health issues. Due to Mrs. Javon s help I ve gone from homeless to being able to have my own home. I m can t explain the appreciation that I have for all the work Mrs. Javon did for me. I m am truly grateful, and blessed that God allowed for us to meet at Building E. Mrs. Javon is the best at what she does. I have nothing, but love for her. Without Mrs. Javon I would still be homeless. Thank you with all my heart, Mrs. Javon.

Will B
1 month ago
1

Sparklecard
2 months ago
5

Response from the owner1 month ago
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with Serenity Behavioral Health. Our team works hard to provide compassionate and effective care, and knowing that we made a difference in your journey means the world to us. If you ever have any questions or need further support, please don t hesitate to reach out. We re here for you!
kaylee norris
2 months ago
5

I was skeptical about this place at first because of the ratings, but all the workers here were so genuine & kind. One of the workers who seriously made an impact was Mrs Carolyn and Mr David. Mrs Carolyn gave me a hug when i first got here as she knew i was in a bad mental spot. Will forever remember her.

Response from the owner2 months ago
Kaylee thank you so much for your kind words and taking the time to share your experience! We are thrilled to hear that you had a positive experience with us. Mrs. Carolyn does give amazing hugs and always tries to make everyone feel comfortable and loved - even in some of the most difficult times. Your feedback motivates our team to continue providing the best service possible. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to seeing you again soon!
Quincy Coby
3 months ago
1

I understand that the Crisis Stabilization Unit (CSU) at Serenity may be a lifeline for some individuals, particularly those who are homeless and striving to regain stability while maintaining sobriety. The facility offers shelter, food, medication, opportunities to make phone calls, television, and a bed. Additionally, they assist in finding long-term rehabilitation programs across Georgia and provide transportation to these facilities. For those grappling with addiction and seeking safety and a second chance, this place may seem ideal. The staff are generally friendly, although they appear to lack a deep understanding of the patients' experiences, which is somewhat understandable given their primary responsibilities of observation, moderation, and distribution of food. Nurses are on duty 24/7, but their presence is largely confined to the office, where they are often preoccupied with administrative tasks. Although they are available to help, their involvement seems insufficiently prominent.However, despite these seemingly positive aspects, I am compelled to give this place a one-star rating.For those suffering from depression, anxiety, or suicidal ideations, I must urgently caution against coming here. I repeat: DO NOT COME HERE, at least not to the CSU. There are no provisions for group therapy, activities, exercises, or any means to help patients develop coping mechanisms for their mental illnesses. Instead, one will feel trapped in a void, with any semblance of happiness utterly nullified. I cannot stress this enough: THERE IS NOTHING here to support individuals battling mental illness, apart from brief consultations with psychiatrists, who, while excellent, offer limited interaction. The majority of one's time will be spent confined in a unit, watching television or playing cards with other patients for hours on end. The CSU lacks windows, a variety of books, outdoor time, and any resources that might aid someone in distress. This environment only exacerbated my anxiety and significantly deteriorated my sense of well-being. This facility, intended to aid those in crisis, paradoxically creates an internal crisis. The staff, including nurses and doctors, appeared indifferent to the deplorable conditions and the environment in which patients are forced to reside. There was no evident desire to transform this place into a genuinely helpful facility for those dealing with mental illness, addiction, or both. It felt like punishment a severe and inhumane punishment because once admitted, you are effectively trapped until they decide you can leave. I had to threaten legal action to secure my release. They attempted to detain me as long as possible, resorting to deceit and coercion to get me to sign a voluntary confinement form.They threatened getting the police involved if I didn t sign my rights away, in hindsight I realized that that is highly illegal.Furthermore, the food provided is barely edible, the entire unit reeks of feces despite the staff's consistent cleaning efforts, and the beds are of the most basic, uncomfortable kind.Consider this: When someone is struggling with suicidal thoughts, depression, anxiety, or addiction, what measures might genuinely aid their recovery?- Confining them in a bleak environment for an extended period.- Severing consistent contact with loved ones.- Providing substandard food.- Forcing them to sit in a room watching TV for hours with no opportunity to go outside.Common sense should indicate that none of these practices are beneficial. Yet, at Serenity s Crisis Stabilization Unit, these are precisely the practices in place.

Response from the owner3 months ago
Quincy thank you for taking the time to share your detailed feedback about your experience at our Crisis Stabilization Unit (CSU). We appreciate your honesty and the comprehensive nature of your review. We're concerned by some of the issues you've raised and are sorry to hear that aspects of your stay did not meet your expectations. Your well-being is our top priority, and we always strive to provide the best possible care. We'd like to address a few points to ensure accuracy: 1. We do offer group therapy sessions twice daily, which are an important part of our treatment program. 2. Weather permitting, we provide outdoor time for our patients. 3. Our nurses, providers, and treatment team spend significant time with patients throughout their stay. 4. Regarding the discharge process, we follow all legal protocols. The 48-hour conversion you mentioned is a standard procedure to prepare for discharge and allow patients to request release, all within legal boundaries. We acknowledge that being in a CSU can be challenging, regardless of if the stay is voluntary or involuntary. Our goal is to provide a safe environment for stabilization and to help patients focus on their recovery. Your feedback about food quality and facility conditions is valuable, and we're continuously working to improve these areas. Over the past few years, we have elevated quality of care, hired more passionate providers and team members for the CSU, and continually work with the community to provide the highest level of care for any patient who stays with us. We're also excited to share that we will be breaking ground on a new $13.2 million CSU. This new facility will provide expanded services, a state-of-the-art behavioral health facility, and additional staff to help elevate the level of critical services to those in need in our region. We would appreciate the opportunity to discuss your experience in more detail. This will help us better understand the specifics of your stay and how we can continue to enhance our services. Please contact our Community Relations department at mbitrick@serenitybhs.com if you're willing to speak with us further. Thank you again for your feedback. It plays a crucial role in our ongoing efforts to provide the best possible care for all our patients, both in our current facility and as we look forward to our new CSU.
Brandy Wages
3 months ago
5

I enjoyed my stay there. Staff is very sweet and caring.

Response from the owner3 months ago
Brandy thank you for taking the time to share your positive experience with our inpatient services at Serenity Behavioral Health. We're truly grateful for your 5-star review and kind words. Our team is dedicated to providing compassionate, high-quality care, and we're delighted to hear that this was reflected in your stay with us. Your feedback is invaluable as it helps us continue to improve our services and encourages others who may be considering treatment. We're honored to have been a part of your journey towards better mental health.
Cassandra Andrews
4 months ago
1

This place does not even deserve one star. The facility overall is a joke. You will have mental health problems leaving here if you didn t already have them when you came. Appointments are NEVER on time, nurses disregard your concerns because they are too busy talking about patients, counselors judge you, religion gets pushed down your throat, and the doctors treat you like guinea pigs. Actual building is just as outdated as their practices. I suffer through my appointments to try to get some help, but it s detrimental when you aren t validated and treated less than a human.

Response from the owner3 months ago
Cassandra we deeply regret your negative experience at Serenity Behavioral Health and sincerely apologize for failing to meet your expectations. We take all feedback seriously, especially concerns as significant as those you've raised. Your comments about appointment delays, staff behavior, and feelings of being disregarded are extremely concerning. These issues do not reflect our standards or values. We strive to provide timely, compassionate, and patient-centered care in a supportive environment. Regarding religious discussions, we respect diverse beliefs and never intend to impose any particular views. We'll review our practices to ensure we're maintaining appropriate boundaries. We're also concerned about your experiences with our doctors and treatment approaches. Our goal is to work collaboratively with patients, not to make anyone feel like a "guinea pig." Your feedback about our facility's condition is noted. We're constantly working to improve our physical environment to enhance patient comfort. We would very much like the opportunity to address your concerns directly and learn more about your experiences. Please contact our Community Relations department at 706-432-4942 or via email at mbitrick@serenitybhs.com so we can discuss this further and work towards resolving these issues. Thank you for bringing these matters to our attention. We are committed to using this feedback to improve our services and ensure a better experience for all our patients.
Tonya McGlothan
4 months ago
5

Javon Carrey is the best caseworker I could ve had at serenity! She always makes sure I m straight no matter the situation! She is the definition someone who has passion for their job. Even in the toughest of situations she finds a solution and vouches for her clients! When I was homeless and needed somewhere to go before having my baby she made sure I got into housing and was straight with getting furnished and baby necessities! I can t be more thankful for her help

Response from the owner3 months ago
Tonya thank you for your glowing review and for taking the time to share your experience with Javon Carrey at Serenity Behavioral Health. We're thrilled to hear about the positive impact Javon has had on your life. It's heartwarming to know that Javon has consistently gone above and beyond to support you, especially during challenging times. Her dedication in helping you secure housing and essential items for your baby truly exemplifies our commitment to comprehensive care and support. Javon's passion for her work and her ability to find solutions in tough situations are qualities we deeply value in our team members. We're proud to have her as part of the Serenity family, and we're grateful that her efforts have made such a meaningful difference in your life. Your feedback not only motivates Javon but inspires our entire team to continue striving for excellence in care. We're honored to have been able to support you during such an important time in your life. Thank you again for your trust in us. We wish you and your baby all the best, and please remember that we're here if you need anything at anytime.
James Brother Wash Washington Jr.
4 months ago
5

Taking care of my son!! Absolutely grateful for all their help!! The entire staff led by Bro Mark has been a godsend in getting my son the help he needs after the passing of his mom. Sincere thanks!!! Bro Wash

Response from the owner3 months ago
Bro Wash thank you for sharing your family's experience with our child counseling services at Serenity Behavioral Health. We're deeply touched by your 5-star review and grateful for your trust in us during such a challenging time. Helping children navigate the loss of a parent is one of the most sensitive and important aspects of our work. We are so deeply moved to hear that our counseling services have helped make life a little bit brighter. Our team is committed to providing compassionate, age-appropriate support to help young ones process grief and build resilience. Your feedback is invaluable, as it not only motivates our team but also provides reassurance to other families facing similar situations. We're honored to have been a part of your family's journey through this difficult period. Please know that we're here to provide ongoing support if needed. We wish your family strength, healing, and brighter days ahead.
Jalecia Williams
6 months ago
5

Response from the owner5 months ago
Thanks Jalecia for your 5-star review! Our team works hard to create a warm, supportive environment focused on providing the highest quality care. Reading feedback like yours makes all our efforts feel truly worthwhile helping to change stories and impact lives throughout the Greater Augusta region.
Dani McD
6 months ago
1

Not a great facility!!!! Most of the staff do not care about the people that come in and you re not gonna get the help you need. They are glorified babysitters. (Inpatient) The bathrooms dining/sitting area, and rooms are disgusting!!!!

Response from the owner5 months ago
Thank you for taking the time to leave a review about your recent experience at Serenity Behavioral Health. We're very sorry to hear that your visit did not meet your expectations. The only inpatient treatment that we currently offer is in our Crisis Support Unit, which is a facility that allows individuals who are experiencing mental health challenges and/or need to detox from drugs or alcohol. Typically patients stay with us for about 7 - 10 days to help get the individual in the place they need to be for the next steps that they choose (further treatment, medical care, counseling, sober living, inpatient rehab, etc). This is a 24/7 facility where our team is always addressing and assessing critical mental and medical health issues for all patients throughout their stay to ensure proper treatment and discharge. The feedback about cleanliness issues in the restrooms, dining, and sitting areas is concerning. We have renewed emphasis on more frequent checkpoints with our staff to ensure all areas remain tidy. We clearly dropped the ball in providing the level of service you should be able to expect from us. Please know that your comments have been taken very seriously, and we are committed to improving in the areas you mentioned. I would be grateful if you could reach out to me directly at mbitrick@serenitybhs.com so I can explore how we can make this right and restore your confidence in our business. Thank you again for your feedback, as it allows us to improve.
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