PCC Austin Family Health Center

Chicago, Illinois

5425 W Lake St
Chicago, IL 60644

About PCC Austin Family Health Center

PCC Austin Family Health Center, located in Chicago, Illinois is a non-profit alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, opiate addiction, and co-occurring mental health disorders. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.

Specialty rehab programs at PCC Austin Family Health Center include tailored care focusing on women's specific needs and experiences and gender-specific addiction treatment addressing unique challenges faced by men.

PCC Austin Family Health Center has received accreditations from The Joint Commission.

Payment Options

Private insurance
Medicaid
Financial aid
Medicare

Levels of Care

Outpatient

Clients in outpatient rehab receive a variety of services based on their unique and evolving needs. Typical outpatient treatment modalities include individual, group, and family counseling, recovery-focused life skills training, and community reintegration support. Many programs also provide medication assisted treatment (MAT) for clients recovering from alcohol and/or opioid dependency. Clients exiting inpatient treatment or those who are at an elevated risk of relapse may engage in more robust treatment, such as intensive outpatient (IOP) programming.

Programs

Adult program

Program for men

Program for women

Insurance

Our Policy: PCC Austin Family Health Center works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

Aetna

Blue Cross Blue Shield

Humana

Elevance Health

UnitedHealth Group

Treatment

Alcoholism

Alcohol use disorder (alcoholism) can be severe, moderate, or mild. Symptoms include spending a lot of time drinking, wanting to stop but being unsuccessful, and feeling strong cravings that lead to overuse of alcohol. At any severity level, alcohol addiction is treatable through alcohol rehab in Illinois. Most comprehensive rehab programs include medical detox, inpatient rehab, and ongoing alcohol counseling/support (maintenance).

Drug Addiction

Drug rehab in Illinois is designed to help people recover from addiction to a number of substances. The length of each program and its intensity tend to vary, and the plan of care is based on your individual needs.

Opioid Addiction

Mental Health and Substance Abuse

Specialized dual-diagnosis rehabs in Illinois have the expertise to treat co-occurring mental health and substance abuse issues. Offered on an inpatient and outpatient basis, these comprehensive treatment programs include medical and psychological support, experiential therapies, counseling, and evidence-based therapeutic interventions aimed at addressing substance use disorders and improving mental health.

Clinical Services

Individual therapy

Accreditations

Joint Commission

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact

(773) 378-3347

Website

5425 W Lake St
Chicago, IL 60644

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Get Help Now - 708-470-6914

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Reviews

2.5 (84 reviews)

Google Rating

U H

5 months ago

Customer service rep is very rude. I m calling my doctor Kim and she was playing around in the phone. When this concerns my health: she had me on the phone for over 30 min. I m so upset and will be taking further actions.

Joseph Stapleton

Dr. Steven smrha is one of the best doctors i have ever seen. He is very understanding and communicative. Highlyyyy recommend Dr. Smrha.

Key B.

6 months ago

Spoke with a pleasant woman named Ms. Christian or Chrissa. I usually can t get through to speak with anyone & forced to leave a voicemail. But not this time, she took her time answering my questions and walked me through every step she took in order to get me the help I needed. We need more people like you with great customer service and a calming reassuring voice answering the phone and helping patients.

Alex Tenard

7 months ago

Their Phone Staff got that Rude and want to rush you Energy who would want to call a clinic knowing thats the energy they will get to just set up a normal appointment?!

Madalina Dragomir

8 months ago

MY SON GOT THE WRONG VACCIN!! Waited for 2 hrs even though we had an appointment and I get a ph call 2 months later that they administered my 1yo child the wrong vaccin by mistake. The worst experience I had ever had at a clinic.

Billy Ward

They never answered the phone to make a appointment it's terrible

Sada Chester

9 months ago

Mariah Sophia

10 months ago

The absolute WORSTTTTT clinic I have ever been to in my LIFE!! I usually go to PCC South and have never had issues for the 7 years I ve been going there. I left PCC Austin with a blood pressure of 160/81, and not even having a check up because of how much they stressed me out.I went in on 12/6/23 for a scheduled annual check up. I was told by security and the front desk to wear a mask. I asked them to show me where it says it s a requirement. They couldn t provide me with that and left the conversation at that.When I was called for my turn, the nurse who was going to be taking care of me told me Do you know Covid is still around? You need to mask. I told her I did know that, and that I m not sick or else I would ve mentioned that in the Check-In questionnaire regarding Covid symptoms. That I wouldn t be masking, and she can show me the legal requirement for me to do so. She walked me to the room and told me she refuses to take my vitals because I wouldn t wear a face mask!!! I was appalled but said that s fine, I ll wait for the doctor to see me. The same doctor I saw a week ago without a mask just different location, fyi.I waited for the doctor but by that time I was so upset, that I just wanted to leave. The doctor came in and told me it s probably best to reschedule at another location because their lab may also give me a hard time regarding masking. I left.If the nurses were that concerned, they can wear a N95 and protect themselves. I just spent 2 weeks at Edward-Elmhurst NICU; not once did they ask my family and I to mask. IT IS NO LONGER REQUIRED. Pritzker removed face mask mandates. The clinic is only allowed to recommend, not require them.Both the clinic manager and doctor did apologize to me for the nurses actions, but that s not enough. The staff here need a serious refresher on how to treat patients. 6 hours later and I still have a headache from high blood pressure due to stress. They could ve caused me to have a heart attack for something that isn t even legal for them to do.**Pic below of how red my face and chest got after the nurse staff decided to gang up on me for standing up for myself.

Ebony Bizzle

11 months ago

Front desk extremely rude was checked in for the wrong appointment when ask why I was waiting so long the representative stated she okay please have a seat ask for the mangers number was given a blank card

Christel

THEY NEVER ANSWER THE PHONE!!!!!

Evelyn Sanchez

1 year ago

DRAG what s the point of an appointment got here at 340 and it s going on 5pm . I normally go to Pcc south I m in and out but this location NEVER AGAIN I rather wait for an opening in south, BUT DR MARY was great

Response from the owner1 year ago

Hello Evelyn. We take feedback seriously. At PCC, our goal is to provide patients with excellent health care in a safe, holistic environment at all times. Please contact us directly at patientfeedback@pccwellness.org or (708) 524-7687 so that we can better serve you. Someone from our patient care team will reach out to you immediately. In the meantime, stay safe and be well.

Liliany Matta

I m happy to give the dental team their stars.Front desk is extremely polite & efficient. Got myself & kiddos scheduled quickly & easily. Went the extra mile to help me when I didn t have my insurance card for my kiddo. Whoops! Dr & hygienist were kind, non judgmental & extremely reassuring when it came to all of our oral hygiene. So happy to go here. I feel they really do care.

Thank you for the kind words, Liliany! It's a pleasure serving you and your family.

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