Ozarks Medical Center

West Plains, Missouri

1211 Porter Wagner Boulevard
West Plains, MO 65775

(417) 257-6762

About Ozarks Medical Center

Ozarks Medical Center is located in West Plains, Missouri. It’s a community healthcare center that provides a number of services to local residents. Services include behavioral healthcare, crisis management, mental health resources, children’s services and emergency help for local residents. They take commercial insurance, Medicare, and Medicaid and offer financial assistance.

They provide help and resources in the Troop G area which is Ozark, Howell, Wright, Texas, Douglas, Oregon, Shannon, Reynolds and Carter counties. The center is a component of Ozarks Healthcare and can help with crisis services, case management, health home services, psychiatry and psychotherapy. They also have psychosocial day treatment programs.

On staff are a Peer Support Specialist and a Family Support Provider. Both of these specialize in mental health treatment.

Also falling under the Ozarks Healthcare umbrella is Ozarks Healthcare Behavioral Health Center Crisis Stabilization Center. Their goal is to provide an alternative to psychiatric hospitalization.

At Ozarks Healthcare they aim to improve health, nurture wellness and encourage hope one person at a time. They provide services such as psychosocial assessment, psychiatric evaluation, medical crisis intervention and brief therapy, case management and a number of referral services. Referrals for employment, housing, transportation and Medicaid applications are available, plus referrals for physical and mental health treatment.

Dollar icon Payment Options

  • medicaid iconMedicaid
  • shield-cross iconPrivate insurance
  • self-pay iconSelf-pay options
  • medicare iconMedicare
  • military iconMilitary insurance
  • military iconMilitary Insurance

Medical briefcase icon Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

User icon Programs

check iconAdolescence program

adult-program iconAdult program

elderly iconElderly program

hearing iconHearing impaired program

young-adult iconYoung adult program

Shield icon Insurance

Our Policy: Ozarks Medical Center works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

Heart icon Treatment

check iconDual Diagnosis

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

mental-health iconMental Health

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

couples-therapy iconCouples Therapy

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

medical-detox iconExperiential Therapy

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition Therapy

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Phone icon Contact

Phone icon (417) 257-6762
Building icon

1211 Porter Wagner Boulevard
West Plains, MO 65775

Call Now - Help is Available
Get Help Now - 314-384-4223
Question iconSponsored
Edited by:
Kerry Nenn, BSW

Reviews

2.28 (44 reviews)
Rehab.com icon Rehab.com (1)
Google icon Google (43)
Accomodations & Amenities
0
Meals & Nutrition
0
Treatment Effectiveness
0
Admissions Process
0
Staff & Friendliness
0
Cleanliness
0
Value for Cost
0
Overall Experience
Date Submitted
Reviewer
Overall Experience
Date Submitted
Reviewer
1.5

Front desk staff is on a power trip, fur sure. They think it is ok to cancel appointments LITERALLY THE DAY YOU COME OVER TO YOUR APPOINTMENT. Well, no it is not. It is frustrating to drive for so long only to discover the doctor is not available for you.

Reviewed on 2/12/2019
Overall Experience
Date Submitted

Google Rating

2.3 (43 reviews)
Elita Goss
5 months ago
1

Personally I don't like them very much. One of my ex friends goes here for therapy and the therapist validated her pedophilic dreams and said that they were perfectly normal to have.

Response from the owner5 months ago
Hi, Storming. At Ozarks Healthcare Behavioral Health Center, we strive for perfection and are shocked to hear of your experience. Is there anything we could do to make it better? Please call us at (417) 257-6762.
Sandrs Pankey
8 months ago
1

I have been going to BHC of West Plains for awhile now...The last 2 visit I have had there is awful they say they are there to help in case they are not...Dr. Milton just takes you off your medications and don't sub for nothing else...Its like no one cares anymore.

Response from the owner8 months ago
Hi, Sandrs. We are sorry to hear about your experience, but we thank you for sharing this with us. We care, and we want to make this better, please get in touch with us at (417) 257-6762, we want to know more!
Vicki Westerfeld
10 months ago
1

I just left after waiting an hour and a half for an assessment.You cannot do this assessment remotely nor make an appointment. Walk in and wait only.GREAT system for someone with acute depression and thoughts of self harm.A complete waste of my time after driving 40 miles one way for this.

Response from the owner10 months ago
Hi, Vicki. Thank you for your review. We d love to hear how we could earn 5 stars from you. If there's something that we can do to improve your experience, please feel free to give us a call at (417) 257-6762
OzarkGiGi
11 months ago
2

Wow has my view changed from years ago. Not so great anymore.

Crystal Patterson
11 months ago
1

Worst Mental Health Services for Children I have ever experienced. Dr. Milton.....you sir are something else.

Response from the owner11 months ago
Hi, Crystal. We are sorry to hear about your experience, but we thank you for sharing this with us. We care, and we want to make this better, please get in touch with us at (417) 257-6762, we want to know more!
Rhoda Foster
1 year ago
4

Good people

Response from the owner1 year ago
Hi, Rhoda. Thanks for taking the time to share your positive experience. We truly appreciate it!
Jo Mama
1 year ago
1

Unprofessional, mediocre and biased. Go somewhere else this place is an absolute joke.

Response from the owner1 year ago
Hi, Jo. We appreciate your feedback. Don't hesitate to reach out to us at (417) 257-6762 or publicrelations2@ozhcare.com if you have additional details regarding your experience. We would love the chance to resolve any issues
k m
1 year ago
5

I don't understand the bad reviews. I came from another state and you really don't get how thorough the support is here. They are great. I feel like I have an entire team behind me. Best care I have received in 20+ years. You get what you put into it. They are great.

Response from the owner1 year ago
Hi, K. Thank you so much for leaving us a stellar review!
Seen Dat Sloot
1 year ago
1

The first appointment that gets you nowhere will cost you your whole day bring food, drinks, and a tent, it s going to be a while!They will say you have to come in early for a walk-in only first assessment , this will lead to you filling out paper work and then being told you will have to wait a good two or more hours for the first available doctor to go over things that could ve been done over the phone along with the paper work, and the scheduling of the appointment.You then will be told that you have to come back for another appointment in order to get prescriptions/actual help.Long story short they ll make you waste hours of your time, won t actually help you until the second visit, and basically have you do all their administrative paperwork for them oh not to mention the food you re going to have to buy to make the hunger pains stop from you likely waiting through a meal, the gas you spend, and the clearly little care they actually have for their patients.

Response from the owner1 year ago
Hi, Seen. We are sorry to hear about your experience, but we thank you for sharing this with us. We care, and we want to make this better, please get in touch with us at (417) 257-6762, we want to know more!
Kim Jackson
1 year ago
1

I really was in need of help for my child I got 0 help this is definitely not good experience I called left messages no reply makes me sad for the future with mental health .

Response from the owner1 year ago
Hi, Kim. At Ozarks Healthcare Behavioral Health Center, we strive for perfection and are shocked to hear of your experience. Is there anything we could do to make it better? Please call us at (417) 257-6762.
Dominique Hood
1 year ago
3

Response from the owner1 year ago
Hi, Dominique. Thank you for your review. We d love to hear how we could earn 5 stars from you. If there's something that we can do to improve your experience, please feel free to give us a call at (417) 257-6762
Lynn Wallar
1 year ago
1

Can't make a appointment for an assessment, 1st come 1st serve. May or may not get in on that day. They won't call so you have to be here. Got here at 7:45 a.m., it is now 10:58 a.m. and we are still waiting . There was one person in front of us.

Response from the owner1 year ago
Hi, Lynn. At Ozarks Healthcare Behavioral Health Center, we strive for perfection and are shocked to hear of your experience. Is there anything we could do to make it better? Please call us at (417) 257-6762.
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