Meritus Medical Center

11116 Medical Campus Road
Hagerstown, MD 21742

Meritus Medical Center MD 21742

About Meritus Medical Center

Meritus Medical Center is a nonprofit hospital in Hagerstown, Maryland, offering behavioral health and substance abuse treatment programs. They provide emergency services with short and long term care to help clients in need with programs they need. They serve adult clients. Their staff comprises mental health specialists, including counselors, therapists, psychiatrists, and nursing staff, who are available to assess and meet clients' needs. Walk in mental health assessments are also available to help clients in immediate crisis. Services offered include:

The inpatient program is designed for clients with severe symptoms who may be at risk of relapse, hurting themselves, or hurting someone else. During this program, clients reside at the secure facility for the duration of their stay so medical staff can ensure their safety and provide assistance as needed. The inpatient program is rooted in therapy, which includes individual, group, and family therapy, as well as education, case management, and peer support services.

The outpatient program is a lower level of care best for those who have completed a higher level of care (such as the inpatient program) or who have mild symptoms. It uses the same programs and treatments as the inpatient program but allows clients to live at home and visit the facility on a fixed schedule to receive treatment rather than life on site.

Latest Reviews

Vicki
4 weeks ago on Google
1
Response from the owner3 weeks ago
We are sorry to hear about this experience. If you would like to share further details with us, please send an email to web@meritushealth.com with your contact information and someone will be in touch.
Fred Mojtahedi
1 month ago on Google
5
Response from the owner3 weeks ago
Thank you for the review, Fred!
Timmothy Shoop
1 month ago on Google
5
Staff/nurse Mr Tristan was very respectful and helpful and respectful unlike the other nurses I had and heard in the hallway complaining about me frequently asking for help
Response from the owner1 week ago
Thank you for taking the time to leave a review, Timmothy! We will pass your comments on to the staff and leadership.

Location

Accepted Insurance

Meritus Medical Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

CareFirst
Preferred Mental Health Management
Geisinger
Integrated Behavioral Health (IBH)
Johns Hopkins Health Plans (JHHP)
Trinity Health Network
Zelis

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Inpatient rehab enables clients to focus exclusively on their recovery while living in a highly structured and supportive environment. Inpatient treatment is typically designed for clients who have just completed detox, are in early recovery, and/or are at an elevated risk of relapse. Their treatment generally involves intensive addiction counseling, including individual, group, and family counseling. Many inpatient rehabs also offer recovery-focused life skills training and/or holistic therapies, such as yoga, massage, and meditation.
24-hour icon24-Hour Clinical Care
For intensive-level rehab treatment, 24-hour clinical care in Maryland is an essential tool. Medical staff are available around the clock to supervise the process, which involves cleansing the body of toxins. Close supervision is necessary due to the potential risks of withdrawal symptoms. Medical experts on-site are available to prescribe medications and other forms of treatment to address these symptoms and ensure a safe detox process.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (301) 790-8000
Building icon

11116 Medical Campus Road
Hagerstown, MD 21742

Edited by:
Quentin Blount

Reviews of Meritus Medical Center

2.3/5 (380 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.3 (380 reviews)
Vicki
4 weeks ago
1

Response from the owner3 weeks ago
We are sorry to hear about this experience. If you would like to share further details with us, please send an email to web@meritushealth.com with your contact information and someone will be in touch.
Fred Mojtahedi
1 month ago
5

Response from the owner3 weeks ago
Thank you for the review, Fred!
Timmothy Shoop
1 month ago
5

Staff/nurse Mr Tristan was very respectful and helpful and respectful unlike the other nurses I had and heard in the hallway complaining about me frequently asking for help

Response from the owner1 month ago
Thank you for taking the time to leave a review, Timmothy! We will pass your comments on to the staff and leadership.
Anthony Basholy
1 month ago
1

The ER has the slowest shitiest service I have ever experience, there is no reason I sit for 4 hours in excruicating pain, people coming in and out after me while i still sit and watched grown men act like babies just to get pulled to the front of the line, this is crazy, THEY NEED TO RE STAFF AND TRAIN EVERYONE.

Response from the owner1 month ago
We are sorry to hear about this experience. If you would like to share further details with us, please send an email to web@meritushealth.com with your contact information and someone will be in touch.
Sweetsec_93
1 month ago
5

I was there October 2-3 2024 for gastric sleeve surgery, and the entire women and pediatric staff was absolutely wonderful. So nice, helpful and supportive. My doctor Dr. Jamal did an amazing job! My nurse Kara was an absolute angel! I did not feel rushed to get out of the hospital in any way, I know they do that to people sometimes. Everything was very clean. My Mom stayed with me, and they were very nice to her. Always asking her if she needed anything. My family has had pretty bad experiences with meritus in the past, but I'd say in the past like 5 years it's definitely gotten a lot better.

Response from the owner1 month ago
Thank you for taking the time to leave a review and sharing your experience! We will pass your comments on to the appropriate staff and leadership.
David Nitz
1 month ago
1

Been for almost 5 hours (October 8-9, 2024). It is now almost 3 AM. My adult son is very sick and in lots of pain. No one can tell me when they will see him. The worst ER situation I have ever seen anywhere. Your code of honor states everyone will be treated in a timely manner what a joke. I m sure the response to this will be so sorry we will send this on to the appropriate parties How about fix your ER nightmare. The same 20 people have been here for hours and no one is getting help. The management of this hospital should be ashamed for such poor care. I have received better care in 3rd world countries. If the staff has no intention on helping anyone at least tell us to go home instead leaving everyone sick and helpless sitting in the waiting room .Let me now add to this review. We have been sitting here for 6 hours and no one has helped us. This is criminal. No one has offered an explanation as to why. Never have I seen such horrible service and care. I ve never left a review like this but after sitting here all night I am being kind. Do not come here, especially if you are sick. Go to a real ER.UPDATE it is now 5 AM. We have been here since around 10:30. Multiple people have been called back but not us. When I asked why I was told they are waiting for a room to come open so they can consult. Pretty sure my son has a UTI. Consult what? I think if someone came in and shot me right now they would tell me it would be a few hours. Unless you have a night to waste and want to sit around with sick people I would not come here. This seems like a bad dream. The worst. Shame on you all.UPDATE TWO it took 11 hours before they gave my son pain meds. He has a sizable kidney stone. He was in terrible pain ALL NIGHT LONG. Most ridiculous and inexcusable care for a medical facility.D Nitz

Response from the owner1 month ago
We are sorry to hear about this experience, thank you for the feedback. If you would like to share further details with us, please send an email to web@meritushealth.com with your contact information and someone will be in touch.
Tamela Lyons
1 month ago
1

You know things are rough when the hospital tells you that you need to pay a deposit to be seen and then they try to play auction with you...got $100 got $50. My husband is limping and in pain, your not giving service due to this. We said we are able to pay Thursday. What a terrible hospital. Hagerstown do better

Brea
1 month ago
2

The only reason I m giving it 2 stars is because there s a really nice nurse here named Ginger. She is so sweet and so human. She cares. I ve been here for 7 hours in an unthinkable amount of pain and they don t care. I haven t even made it to the back yet. 7 hours in the lobby. I don t understand. You could literally be on fire and they d still tell you have a seat. I will NEVER come back here again.UPDATE: after 12 hours I m finally home. I wanted to come back and share that my entire experience shifted with the actual ER RN & DR. Ryan, James Joseph PA and RN Mikaela (spelling) were INCREDIBLE. They realized the severeness of my pain and acted quickly to treat me. They joked and laughed with me and made sure I was as comfortable as possible. It s nice to know there are still medical professionals that truly care. If there is any surveys or a way for them to be recognized for their kindness and care please let me know. They deserve it! If you re reading this thanks so much. And to the DR if you re single let me know, you are SOOOOO handsome and I m sorry we had to meet on these terms

Response from the owner1 month ago
Thank you for sharing your feedback, Brea. We will pass your comments on to the appropriate leaders. If you have any additional information you would like to share or recognized any members of your care team, you can send an email to web@meritushealth.com.
Fredrica Blanc
1 month ago
1

I just attempted to get my medical records only to find out they had been destroyed. I understand not keeping them for hundreds of years but I'm only 50. They could have made digital copies of space was an issue. I really needed those records and now a whole piece of my life has just been erased and I'll never have the answers I need. Glad I don't even have to deal with this place in person.

Response from the owner1 month ago
Thank you for the feedback. If you would like to discuss this further, please reach out to web@meritushealth.com. We follow the federal and state laws for the amount of time medical records need to be kept on file.
Tyeka Diggs
1 month ago
1

I m here with my daughter in severe abdominal pain and I ve been here over five hours. I have witnessed others and two laying on the floor and absolutely nothing being done. This has been the worst experience as a mom. Moving from Frederick MD and never having to experience anything like this makes me sick to my stomach. If I have known I would have took the risk of going to another ER. My baby has a history of blood clots and her health is not taken seriously. I will NEVER recommend coming here. I m beyond nervous for my child and this entire room. So sad to live in a world like this. If it wasn t for HIPPA laws I would be taking pictures. I have to give one star in order to post but it s not even worth that!! I guess becoming the doors are open to come in

Response from the owner1 month ago
We are sorry to hear about this experience, we have forwarded your comments to the appropriate leaders for review.
Ashley
1 month ago
1

You will literally get better help and better doctors in a third world county! No reason to ever go to this place unless you are shot then they will just send to to a real hospital with real doctors like Baltimore or DC .

Response from the owner1 month ago
We are sorry to hear about this experience. If you would like to share further details with us, please send an email to web@meritushealth.com with your contact information and someone will be in touch.
Tabatha Little
1 month ago
1

Been sitting at this hospital for 5 damn hrs. They took 2 viles of blood and did one ultrasound after having to demand one. They still don't know what's wrong with my daughter but "everything looks good follow up with a specialist " puking blood, in a tremendous amount of pain but everything's fine. Bet they charge my insurance thousands and best believe if someone else finds something these morons didn't, i will be filing a lawsuit! Travel away from meritus, martinsburg city hospital and winchester medical are all a bunch of crooked, greedy sobs who care about nothing but money!!

Response from the owner1 month ago
Thank you for the feedback, if you would like to share further details, please reach out to web@meritushealth.com.
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