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Intensive Treatment Systems – North Clinic

19401 North Cave Creek Road, Suite 18 Phoenix, AZ 85024
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About Intensive Treatment Systems – North Clinic

Intensive Treatment Systems – North Clinic is an alcohol and drug rehab center in Phoenix, Arizona. They offer a wide variety of mental health and addiction recovery services, including specialty programs for Veterans.

Staff at Intensive Treatment Systems – North Clinic take a person-centered approach to treatment. Services are provided for individuals of all ages. Treatment programs include intensive outpatient programs (IOP), outpatient treatment, and medication-assisted treatment (MAT).

The intensive outpatient program meets for 9 hours per week for 12 weeks. Clients engage in individual and small group therapy to focus on relapse prevention, skills building, and educational programming. Areas of focus include mental health, dual diagnosis, and addiction topics.

The outpatient program is available to individuals who require less intensive treatment. They meet one time per week with a mental health counselor.

The medication-assisted treatment program utilizes FDA-approved medications in combination with mental health counseling. Clients meet regularly with trained staff who provide medication dosing.

Latest Reviews

Danielle Daniels
4 months ago on Google
2
Theres good and bad- The AM dosing nurses are fabulous! Audrey the provider treats you like a human when you are doing well AND when you struggling, you can tell she cares. The counselors however have no time for you. It's disheartening you can ask time and time again and no one prioritizes a sit down for even 5 minutes. They drop the ball on staffing, the manager isn't there before 5am his vm box is full so can't leave a message for him to get back with me.
Response from the owner3 months ago
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our AM dosing nurses, Audrey, and your counselor, Jesus. Our team takes great pride in providing compassionate and supportive care to all of our patients, and it's wonderful to know that our efforts have made a difference for you. We truly appreciate your feedback and are grateful for the opportunity to serve you. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. Thank you again for choosing North Clinic, and we look forward to continuing to support you on your journey to health and wellness.
Amanda
4 months ago on Google
1
I DID NOT WRITE THIS REVIEW BELOW! I HAD NO CLUE THIS CLINIC EXISTED ON TOP OF THAT I VERY RARELY WRITE REVIEWS ESPECIALLY WITH SOMETHING SO PERSONAL.I love this place so much, my boyfriend told me aboutthis place and I've been on the road to recovery ever since I stepped my foot through the door. I have to give a lot of credit to the PM nurse Denise for being so understanding and professional, when it comes to dosing and being efficient to the patients needs. I've been to many clinics and nothing comes close to this one.
Response from the owner3 years ago
THANK YOU, we appreciate you! What an awesome review for our Nurse and staff at the North Clinic, we appreciate you taking the time to advocate for treatment, it really does work !
Izaya Lopez
4 months ago on Google
5
This place is great for getting to recovery the people here go above and beyond to help you get clean Eric my counselor has been a great help to helping me get my privlages and getting me on the road to recovery
Response from the owner3 months ago
Thank you so much for your heartfelt review! We re so glad to hear that your experience with us has been positive and that you feel supported on your recovery journey. Your kind words about Eric are greatly appreciated, and we re thrilled that he s been able to help you work toward your goals and privileges. At ITS, our team is dedicated to going above and beyond for our patients, and it s wonderful to see that reflected in your experience. Thank you for being a valued member of the ITS community. We re here for you every step of the way!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.6 / 10

Accepted Insurance

Intensive Treatment Systems – North Clinic works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Arizona is the process of treating individuals who are dependent on a particular addictive drug. Because addiction is complex, this treatment typically includes a variety of interventions that address the many physical and emotional issues involved.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Staff & Accreditations

Staff

Dr. Michael Ahmann

D.O Medical Director

Daniella Sabur

Opeations Director

Michael White

North Clinic Senior Manager

Derek Roach

Central Clinic Manager

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Building icon

19401 North Cave Creek Road
Suite 18
Phoenix, AZ 85024

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Quentin Blount

Rehab in Cities Near Phoenix

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Reviews of Intensive Treatment Systems – North Clinic

4.37/5 (101 reviews)
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Reviews

1

Every moment spent at this clinic was one of the most frustrating of my life. The staff is rude and never willing to hear you. The counselors are inexperienced and incompetent, and they are often prejudiced against you.

Reviewed on 2/19/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

4.4 (100 reviews)
Gregory Mcf
1 month ago
5

I've been going here for years. I love dina. I look forward to seeing her every morning. She's an amazing nurse. My counselor Theo is an awesome counselor I'm so glad that he is my counselor and helps me through so much. He is also my friend. Go see him for real. Thank you ITS

Response from the ownerInvalid relative date format:
Thank you so much for your years of trust and for sharing such a heartfelt review. We are truly grateful to have you as part of our ITS family. It’s wonderful to hear how much Dina and Theo have positively impacted your experience. They are both incredible members of our team, and it means so much to know their care and support have made a difference in your life.<br><br>Your kind words and encouragement mean the world to us, and we're honored to continue being a part of your journey. Thank you for recommending Theo and for being an important part of our community. We’re always here to support you every step of the way!
Cindy Urban
2 months ago
5

This is the best clinic in the world! Ive been to others and this is truly a special place. The reason this place is is so great is because of the staff!! The nurse "D" is amazing!! Theo, our counselor is a very special person. He treats us like family and inspires us everyday to stay the course! We thank God for him and ITS everyday. He is the reason we go so far out of our way to attend this location. Thanks again!!

Response from the ownerInvalid relative date format:
Thank you so much for your heartfelt review! We’re incredibly grateful to have you as part of our ITS community and are thrilled to hear how much our clinic has meant to you. Your kind words about Nurse "D" and Theo truly warm our hearts. Their dedication and compassion are at the core of what makes our team so special, and we couldn’t be prouder to have them.<br><br>Thank you for trusting us with your care. We’re here to support you every step of the way and are so honored to have you with us. Keep up the amazing work, Cindy!
Danielle Daniels
4 months ago
2

Theres good and bad- The AM dosing nurses are fabulous! Audrey the provider treats you like a human when you are doing well AND when you struggling, you can tell she cares. The counselors however have no time for you. It's disheartening you can ask time and time again and no one prioritizes a sit down for even 5 minutes. They drop the ball on staffing, the manager isn't there before 5am his vm box is full so can't leave a message for him to get back with me.

Response from the ownerInvalid relative date format:
Thank you, Danielle, for taking the time to share your thoughts and experiences with us. We’re so glad to hear your kind words about our AM dosing nurses and Audrey. Your recognition of their compassion and dedication means so much to us.<br><br>We deeply regret, however, that your interactions with our counselors and management haven’t met your expectations. Your concerns are important, and we understand how frustrating it can be to feel unheard. Please know that we are committed to improving our communication and ensuring that every patient feels supported and prioritized.<br><br>We’d greatly appreciate the chance to speak with you directly to address these concerns further. Please feel free to contact us at 855-245-6350. Your feedback helps us grow, and we truly value the opportunity to make things right. Thank you again for being part of ITS—we’re here to support you.
Amanda
4 months ago
1

I DID NOT WRITE THIS REVIEW BELOW! I HAD NO CLUE THIS CLINIC EXISTED ON TOP OF THAT I VERY RARELY WRITE REVIEWS ESPECIALLY WITH SOMETHING SO PERSONAL. I love this place so much, my boyfriend told me about this place and I've been on the road to recovery ever since I stepped my foot through the door. I have to give a lot of credit to the PM nurse Denise for being so understanding and professional, when it comes to dosing and being efficient to the patients needs. I've been to many clinics and nothing comes close to this one.

Response from the ownerInvalid relative date format:
THANK YOU, we appreciate you! What an awesome review for our Nurse and staff at the North Clinic, we appreciate you taking the time to advocate for treatment, it really does work !
Izaya Lopez
4 months ago
5

This place is great for getting to recovery the people here go above and beyond to help you get clean Eric my counselor has been a great help to helping me get my privlages and getting me on the road to recovery

Response from the ownerInvalid relative date format:
Thank you so much for your heartfelt review! We’re so glad to hear that your experience with us has been positive and that you feel supported on your recovery journey. Your kind words about Eric are greatly appreciated, and we’re thrilled that he’s been able to help you work toward your goals and privileges. At ITS, our team is dedicated to going above and beyond for our patients, and it’s wonderful to see that reflected in your experience. Thank you for being a valued member of the ITS community. We’re here for you every step of the way!
WINTA HILL VILLEN617
7 months ago
4

Travis
10 months ago
5

Dena and Mike keep this clinic together. However when they are not here there's always problems. Hope they're here as long as I am, because I can't imagine this clinic without them.

TJ Harris
10 months ago
1

Here we go again. Can't get our dose on a Saturday because the nurse can't get in the building. There is always a problem at this place, especially on Saturday. It seems as though every other Saturday we have to wait for something. I have to work! I don't want to come back later. It says you're open at 4am, so what's the problem?

Thomas Harris
1 year ago
1

I've been going to this clinic for about 6 years. I started on daily doses and worked my way up to monthly take home doses, which took about a year and half. It took longer than they initially stated because of the number of new counselors that were always coming in. Being able to take doses home is called privileges. After being on monthly privileges for over 4 years I got my first random call to come to the clinic the next day so they could observe my doses. I guess they finally started following policies because I was told I would get random calls but never received any after 4 years - until last week. Long story short... They called in the morning and left a voice mail. Well, since I didn't recognize the number and wasn't expecting a call from them - I didn't check my voicemail until later that evening. They wanted me to come in the next morning to check my doses. Here's the really unfair and unethical part though. Since I didn't make it in they started my me all over again on my doses... back to coming in every day. I was so frustrated and discouraged that I wanted to quit the program. Obviously, that's not an option. So after 4 years of being on monthly doses, passing all pee tests and having no problems I have to start from the very beginning after 1 minor issue of not checking my voicemail and doing nothing wrong? This is not helping us like the program is supposed to do, instead it's more of a "haha... gotcha, you have to start all over!" Why not just bump me back to every 2 weeks or once a week instead? I have children and this is a big conflict with child care now. Not to mention the gas and extra time it's costing me, as I live 25 minutes away. Basically, they're saying 4 years of being clean doesn't mean anything. Come on guys, people make mistakes, addicts relapse, but don't make the punishment so harsh it discouraging and makes us want to quit the program. I see several other reviews of people stating the same harsh punishment. I also see the owner making replies stating the feedback helps improve the program. No action has been taken by the owner though. Just one more thing... it took me a year and a half to get to monthly doses because they always had new counselors coming in not knowing what's going on. I had to wait 2 - 3 weeks for some of my privileges to get approved. Also, my paperwork wasn't updated for over 2 years and I didn't see the provider every 6 months as they state in their policy. We're trying here... but getting spanked hard for our minor mistakes is not the answer. Please reconsider how privileges are taken away.

Response from the ownerInvalid relative date format:
Dear Thomas,<br><br><br>Thank you for taking the time to share your detailed experience with Intensive Treatment Systems. We deeply value your feedback and understand the frustration and discouragement you’re feeling after working so hard to achieve monthly privileges.<br><br><br>First and foremost, I want to acknowledge your dedication and commitment over the past six years. Reaching monthly take-home doses is a significant milestone, and maintaining that level of stability for over four years is commendable. Your situation highlights important aspects of our program and the challenges our patients face.<br><br><br>As an Opioid Treatment Program (OTP), we have a responsibility to maintain a current Diversion Control Plan (DCP) to ensure the safety and efficacy of our treatment services. Our quality assurance program includes specific measures designed to reduce the possibility of diversion of dispensed MOUD (medications for opioid use disorders). These measures assign specific responsibilities to our providers and staff, and all patients are informed of our diversion policy at intake and with each request for increased privilege levels.<br><br><br>The requirement for random call-backs is a critical component of this plan, as it helps ensure compliance and minimizes the risk of medication diversion. We follow the plans submitted to AHCCCS, CARF, and DEA without deviation to uphold the integrity of our program and the safety of all our patients.<br><br><br>I understand your frustration with the recent call-back and the resulting reset to daily dosing. While this strict adherence to policy can feel punitive, it is intended to maintain the highest standards of care and compliance. However, your point about the severity of the consequences and their impact on your life is well taken. We recognize that such measures can be challenging, especially when balancing childcare and other responsibilities.<br><br><br>Regarding your concerns about counselor turnover, delays in privilege approvals, and provider visits, we are continuously striving to improve these areas. Your feedback is invaluable in helping us address these issues and make necessary adjustments to support our patients better.<br><br><br>We are committed to reviewing our policies and procedures to ensure they are fair and supportive while still meeting regulatory requirements. Your experience will certainly be part of this review process, and I encourage you to reach out directly to discuss your concerns further.<br><br><br>Thank you again for your feedback and for your continued participation in our program. We truly appreciate your perseverance and are here to support you on your recovery journey.
Brittanie Holm
1 year ago
5

The people that work here are great!

Response from the owner1 year ago
We take pride in having an exceptional group of individuals who are dedicated to providing the best possible service. It's heartening to hear that their efforts have made a positive impact on your experience. We appreciate your support and are delighted that you find our team to be great. If there's anything specific that stood out to you or any suggestions you'd like to share, please feel free to let us know. Your feedback is invaluable as we continuously strive to enhance our services. Thank you once again for choosing us, and we look forward to serving you with the same excellence in the future.
Prince Williams
1 year ago
1

Codi DeMarsilis
1 year ago
2

I've been coming here over a year. Nobody really seems to know what's going on. I've been trying to get my text level of privileges since January and keep getting the run around. I've been told "you'll have them this week" more times than I can count with still no privileges. Finally I told them I'd like to speak to someone higher up about this because I'm not getting any solutions from the people I've talked to in office I had to ask THREE times before anyone took me seriously and I was told someone would be calling me. Well I never got a call no surprise.

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