Intensive Treatment Systems – North Clinic

Phoenix, Arizona

19401 North Cave Creek Road
Suite 18
Phoenix, AZ 85024

About Intensive Treatment Systems – North Clinic

Intensive Treatment Systems - North Clinic is an alcohol and drug rehab center in Phoenix, Arizona. They offer a wide variety of mental health and addiction recovery services, including specialty programs for Veterans.

Staff at Intensive Treatment Systems – North Clinic take a person-centered approach to treatment. Services are provided for individuals of all ages. Treatment programs include intensive outpatient programs (IOP), outpatient treatment, and medication-assisted treatment (MAT).

The intensive outpatient program meets for 9 hours per week for 12 weeks. Clients engage in individual and small group therapy to focus on relapse prevention, skills building, and educational programming. Areas of focus include mental health, dual diagnosis, and addiction topics.

The outpatient program is available to individuals who require less intensive treatment. They meet one time per week with a mental health counselor.

The medication-assisted treatment program utilizes FDA-approved medications in combination with mental health counseling. Clients meet regularly with trained staff who provide medication dosing.

Payment Options

Medicaid
Self-pay options

Levels of Care

Outpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Medically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Programs

Adult program

Hearing impaired program

Postpartum program

Program for men

Program for women

Young adult program

Insurance

Our Policy: Intensive Treatment Systems – North Clinic works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

Blue Cross Blue Shield

Molina Healthcare

AHCCCS

Banner University Health Plans

Health Choice

Mercy Care

TriWest

UnitedHealth Group

Treatment

Alcoholism

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug Addiction

Drug rehab in Arizona is the process of treating individuals who are dependent on a particular addictive drug. Because addiction is complex, this treatment typically includes a variety of interventions that address the many physical and emotional issues involved.

Opioid Addiction

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance Abuse

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Clinical Services

Group Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Accreditations

SAMHSA

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact

(602) 996-0099

Website

19401 North Cave Creek Road
Suite 18
Phoenix, AZ 85024

Call Now - Help is Available

Get Help Now - 602-834-1056

Reviews

4.38 (145 reviews)

Rehab.com (1)

Google (144)

Google Rating

4.4 (144 reviews)

Travis

1 month ago

Dena and Mike keep this clinic together. However when they are not here there's always problems. Hope they're here as long as I am, because I can't imagine this clinic without them.

TJ Harris

Here we go again. Can't get our dose on a Saturday because the nurse can't get in the building. There is always a problem at this place, especially on Saturday. It seems as though every other Saturday we have to wait for something. I have to work! I don't want to come back later. It says you're open at 4am, so what's the problem?

Thomas Harris

4 months ago

I've been going to this clinic for about 6 years. I started on daily doses and worked my way up to monthly take home doses, which took about a year and half. It took longer than they initially stated because of the number of new counselors that were always coming in. Being able to take doses home is called privileges.After being on monthly privileges for over 4 years I got my first random call to come to the clinic the next day so they could observe my doses. I guess they finally started following policies because I was told I would get random calls but never received any after 4 years - until last week.Long story short... They called in the morning and left a voice mail. Well, since I didn't recognize the number and wasn't expecting a call from them - I didn't check my voicemail until later that evening. They wanted me to come in the next morning to check my doses. Here's the really unfair and unethical part though. Since I didn't make it in they started my me all over again on my doses... back to coming in every day.I was so frustrated and discouraged that I wanted to quit the program. Obviously, that's not an option. So after 4 years of being on monthly doses, passing all pee tests and having no problems I have to start from the very beginning after 1 minor issue of not checking my voicemail and doing nothing wrong? This is not helping us like the program is supposed to do, instead it's more of a "haha... gotcha, you have to start all over!" Why not just bump me back to every 2 weeks or once a week instead? I have children and this is a big conflict with child care now. Not to mention the gas and extra time it's costing me, as I live 25 minutes away.Basically, they're saying 4 years of being clean doesn't mean anything. Come on guys, people make mistakes, addicts relapse, but don't make the punishment so harsh it discouraging and makes us want to quit the program. I see several other reviews of people stating the same harsh punishment. I also see the owner making replies stating the feedback helps improve the program. No action has been taken by the owner though.Just one more thing... it took me a year and a half to get to monthly doses because they always had new counselors coming in not knowing what's going on. I had to wait 2 - 3 weeks for some of my privileges to get approved. Also, my paperwork wasn't updated for over 2 years and I didn't see the provider every 6 months as they state in their policy.We're trying here... but getting spanked hard for our minor mistakes is not the answer. Please reconsider how privileges are taken away.

Response from the owner4 months ago

Dear Thomas, Thank you for taking the time to share your detailed experience with Intensive Treatment Systems. We deeply value your feedback and understand the frustration and discouragement you re feeling after working so hard to achieve monthly privileges. First and foremost, I want to acknowledge your dedication and commitment over the past six years. Reaching monthly take-home doses is a significant milestone, and maintaining that level of stability for over four years is commendable. Your situation highlights important aspects of our program and the challenges our patients face. As an Opioid Treatment Program (OTP), we have a responsibility to maintain a current Diversion Control Plan (DCP) to ensure the safety and efficacy of our treatment services. Our quality assurance program includes specific measures designed to reduce the possibility of diversion of dispensed MOUD (medications for opioid use disorders). These measures assign specific responsibilities to our providers and staff, and all patients are informed of our diversion policy at intake and with each request for increased privilege levels. The requirement for random call-backs is a critical component of this plan, as it helps ensure compliance and minimizes the risk of medication diversion. We follow the plans submitted to AHCCCS, CARF, and DEA without deviation to uphold the integrity of our program and the safety of all our patients. I understand your frustration with the recent call-back and the resulting reset to daily dosing. While this strict adherence to policy can feel punitive, it is intended to maintain the highest standards of care and compliance. However, your point about the severity of the consequences and their impact on your life is well taken. We recognize that such measures can be challenging, especially when balancing childcare and other responsibilities. Regarding your concerns about counselor turnover, delays in privilege approvals, and provider visits, we are continuously striving to improve these areas. Your feedback is invaluable in helping us address these issues and make necessary adjustments to support our patients better. We are committed to reviewing our policies and procedures to ensure they are fair and supportive while still meeting regulatory requirements. Your experience will certainly be part of this review process, and I encourage you to reach out directly to discuss your concerns further. Thank you again for your feedback and for your continued participation in our program. We truly appreciate your perseverance and are here to support you on your recovery journey.

Codi DeMarsilis

6 months ago

I've been coming here over a year. Nobody really seems to know what's going on. I've been trying to get my text level of privileges since January and keep getting the run around. I've been told "you'll have them this week" more times than I can count with still no privileges. Finally I told them I'd like to speak to someone higher up about this because I'm not getting any solutions from the people I've talked to in office I had to ask THREE times before anyone took me seriously and I was told someone would be calling me. Well I never got a call no surprise.

Brianna Hebert (bRi)

The counselor Deb is ABSOLUTELY AMAZING!! Myself as well as others agree we're lucky to have her as a counselor Dina the Nurse is by far the sweetest person with the most amazing personality!!She should run the show there (EDIT) Ever since Deb left this place if it wasn't for being required I wouldn't of bothered with the counseling part of it.Idk if Dina is still there but if not this place has nothing positive going for them.I discontinued my treatment and have been meaning to leave a comment but just now am getting to it.The guy who "runs the show" is a complete DOUCHE & only has the job due to his family ties!! He refused to medicate me because I got upset with the fact that they wanted to take my weekend privileges away due to the lab messing up my drug test(I already know what most of you are possibly thinking, drug addict, ya sure they messed up your test, but honest to god). Tell me how it makes sense that I test for nothing other then my methadone and weed when they test in office, but when they send it off to the lab I come up dirty for everything except there's no methadone in my system or marijuana which would be impossible as I was smoking every day at the time, and taking my methadone. This place is JOKE!! You work your a** off to get your privileges and wait forever(cause they like to take there time getting them approved), for them to turn around and take away for an error at no fault to your own. Needless to say I no longer go here, and luckily was able to come off the methadone without relapsing. If you could give negative stars I would -5

Response from the owner3 years ago

We agree, We are very lucky to have Deb with is at ITS. We love that she can help make a difference in your day to day life. We are here to make a change and a difference in any way that we can. Thank you for letting ITS be apart of that journey.

Danielle Daniels

7 months ago

The AM dosing nurses are fabulous! Audrey the provider treats you like a human when you are doing well AND when you struggling, you can tell she cares. My counselor Jesus is intelligent and positive I swear hes in a good mood every day! He's been a joy to talk to and has passion for his job. Yes there is counselor turn over but he's stuck it out for some time now and has helped get all my forms in order and took the time to explain whats expected or me. Thank you North clinic!

Response from the owner7 months ago

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our AM dosing nurses, Audrey, and your counselor, Jesus. Our team takes great pride in providing compassionate and supportive care to all of our patients, and it's wonderful to know that our efforts have made a difference for you. We truly appreciate your feedback and are grateful for the opportunity to serve you. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. Thank you again for choosing North Clinic, and we look forward to continuing to support you on your journey to health and wellness.

Taylor D

8 months ago

HORRIBLE EXPERIENCE!!!!!Most mismanaged clinic! They use outdated software - you will have to re-sign the same paperwork many times as it just disappears! They have a HUGE counselor turn over due to bad middle managment (the head nurse in particular who runs the clinocs like a gestapo). If you accidentally swallow mouthwash and have a BARELY ELEVATED test, you will be severly punished with privliges taken away. If you have a false positive it can take months to get the clear test back and take-home privlidges will be taken away as punishment! DO NOT USE THIS CLINIC!!!

Thank you for taking the time to share your experience with us. We are genuinely sorry to hear that your experience at our clinic did not meet your expectations. We take all feedback seriously and are committed to continuously improving our services. We apologize for any misunderstanding regarding the policies around medication testing and privileges. Our goal is to ensure the safety and well-being of all our patients, and we have protocols in place to address any issues that may arise during treatment. We understand that your experience with us was not what you expected, and we sincerely apologize for any frustration or inconvenience you may have experienced. We value your feedback and will use it to improve our services moving forward. If you would like to discuss your concerns further, please feel free to contact us directly at the North Clinic. We appreciate your feedback and hope to have the opportunity to serve you better in the future.

Brittanie Holm

10 months ago

The people that work here are great!

Response from the owner10 months ago

We take pride in having an exceptional group of individuals who are dedicated to providing the best possible service. It's heartening to hear that their efforts have made a positive impact on your experience. We appreciate your support and are delighted that you find our team to be great. If there's anything specific that stood out to you or any suggestions you'd like to share, please feel free to let us know. Your feedback is invaluable as we continuously strive to enhance our services. Thank you once again for choosing us, and we look forward to serving you with the same excellence in the future.

Lisa Marie Thomas (McAllister)

1 year ago

I've transferred to 6 facilities in my 7 years of being in recovery and on Methadone Maintenance. Sister clinics and new clinics. This is the first one with comfortable seating, a tv in the waiting room, and there's never been more then a 3 minute wait to dose, for me. Not to mention it's open 24hrs (not that you can dose all of those hrs). Everyone has been nice. No attitude. I recommend calling in advance if you watch to do an intake since the provider is not in very often at this location. The West end sister clinic is where I had to do mine. This is North and I dose here everyday.

Response from the owner1 year ago

thank you for letting others know about your experience . Thanks for entrusting us. . We're glad to help and look forward to hearing more from you in the future. Have a great day.

Prince Williams

Sean Malone

Outstanding staff at the Cave Creek location. When you walk in you are treated with dignity, compassion, and respect. I'm so glad I found them. It's been a life changer. I highly recommend ITS.

lupita leyva

Good counselors, peer support. There is my favorite person(counselor) his name is Carl.

Thank you for taking time to let others know about your experience. We are glad your part of the ITS family.

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