Heywood Hospital

242 Green Street Gardner, MA 01440
InpatientOutpatient
Heywood Hospital MA 1440

About Heywood Hospital

Heywood Hospital in Gardner, Massachusetts, provides treatment for mental health disorders. They’re committed to helping people who are experiencing everything from anxiety and depression to more complex psychiatric conditions. They offer a wide range of services under their behavioral health umbrella. I appreciate that they try to cater to different needs by offering standard outpatient care and more intensive options. It’s also helpful that they work with many insurance providers.

Their mental health program can support you through a variety of treatment options. Their outpatient counseling services provide both individual and group therapy. This is a good option if you need support but prefer a flexible approach that doesn’t interfere too much with your daily life. If you need a little more structured help they also offer an intensive outpatient program. This program is a step up from regular therapy to give you more focused care while still allowing you to stay at home and maintain your regular responsibilities.

If you or a loved one is in urgent need they have staff available around the clock to help stabilize your situation. I like that they have this strong support system in place for those tougher moments.

They also have specialized services like medication management and psychiatric evaluation. These can be really helpful for getting to the bottom of what’s going on and finding the right treatment path for you.

When you complete their treatment program you may also receive aftercare. These services provide ongoing support for long term success. They may include continued counseling, support groups and referrals to community resources.

Latest Reviews

Scotty Brooks
3 weeks ago on Google
1
Absolute terrible hospital. They constantly mix up appointments, forget to book them, change dates without notifying you, etc.
Response from the owner4 days ago
We strive to provide our patients with the highest quality care and experience. We apologize your experience was not to your satisfaction, and ask you to take a moment to provide your feedback directly to our Patient Advocate by calling 978-630-6159. Your health and safety is our top priority. Thank you.
Kianna Ballou
1 month ago on Google
1
Horrible wait times, absolutely horrible and rude staff.
Response from the owner1 week ago
We strive to provide our patients with the highest quality care and experience. We apologize your experience was not to your satisfaction, and ask you to take a moment to provide your feedback directly to our Patient Advocate by calling 978-630-6159. Your health and safety is our top priority. Thank you.
Jeremey Cote
1 month ago on Google
1
Er is the biggest joke around, you d have a better chance of getting real help from a burrow of squirrels
Response from the owner1 week ago
We strive to provide our patients with the highest quality care and experience. We apologize your experience was not to your satisfaction, and ask you to take a moment to provide your feedback directly to our Patient Advocate by calling 978-630-6159. Your health and safety is our top priority. Thank you.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.4 / 10

Location

Accepted Insurance

Heywood Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Fallon Health
Network Health
Commonwealth Care Alliance (CCA)
Health New England
Mass General Brigham Health Plan

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
outpatient iconOutpatient
Outpatient programs are designed for clients who are medically stable and not at an elevated risk of relapse, including those who have already completed inpatient care. Outpatient programs typically advance clients' established treatment plans, offering continuing addiction counseling and recovery education. Clients who enter outpatient care immediately following detox may also receive medical and mental health assessments and personalized treatment plans. Most outpatient rehabs provide multiple levels of care to align with clients' unique needs.
heart-hands iconIntervention Services
A drug intervention in Massachusetts provides friends and family the opportunity to share how a person's substance use has caused problems in their lives. The goal of the intervention is to encourage the person to get the treatment they need. Most rehab facilities offer intervention services that can help families prepare for the intervention and facilitate entry into treatment if the person agrees to get help.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs (IOP) facilitate clients' sustained sobriety through high-level care aligned with their evolving needs. Clients engage in multiple treatment sessions per week, typically receiving between nine and 20 hours of outpatient care weekly. The frequency and intensity of treatment gradually decreases as clients stabilize. Many intensive outpatient rehabs offer a variety of services, including addiction counseling, recovery-focused life skills training, and medication assisted treatment (MAT). Evidence-based complementary therapies are also common.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP), also known as day treatment, allows you to receive rehab-level care while living at home. PHP treatment requires a minimum of 20 hours of treatment each week for an average of 90 days. PHP treatment plans can vary depending on your needs but typically includes relapse prevention, medication management, and evidence-based therapies, such as cognitive-behavioral therapy (CBT), and dialectical behavior therapy (DBT). Most insurance providers fully or partially cover PHP treatment.
24-hour icon24-Hour Clinical Care
Due to various health issues that substance abuse causes, 24-hour clinical care in Massachusetts is often a necessary part of treatment. Individuals may be suffering from infections, illness, or organ damage. Having 24-hour care available ensures that these physical problems are treated along with the psychological effects of addiction. Once individuals complete detox and are medically stable, this intensive level of supervision ends, and the next phase of treatment can begin.
aftercare iconAftercare Support
Rehab aftercare programs offer customized, wraparound support for clients in the maintenance phase of recovery. Many clients enroll in drug rehab immediately after completing intensive inpatient or residential care. Services encompass outpatient treatment but often extend long beyond the completion of a formal recovery program and typically include a variety of medical, mental health, and social service programs. Peer coaching, relapse prevention, 12 step program induction, and related services are commonly available.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

There is a strong link between nutrition and addiction. That's why drug rehab in Massachusetts includes nutrition therapy to teach you healthy eating habits that support addiction recovery. You'll learn what foods your body needs for healing and long term health.

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (978) 632-3420
Building icon

242 Green Street
Gardner, MA 01440

Fact checked and written by:
Rockel Mundy
Edited by:
Kerry Nenn, BSW

Reviews of Heywood Hospital

2.4/5 (243 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.4 (243 reviews)
Samantha Dodge
2 weeks ago
4

Scotty Brooks
3 weeks ago
1

Absolute terrible hospital. They constantly mix up appointments, forget to book them, change dates without notifying you, etc.

Response from the owner3 weeks ago
We strive to provide our patients with the highest quality care and experience. We apologize your experience was not to your satisfaction, and ask you to take a moment to provide your feedback directly to our Patient Advocate by calling 978-630-6159. Your health and safety is our top priority. Thank you.
Kianna Ballou
1 month ago
1

Horrible wait times, absolutely horrible and rude staff.

Response from the owner1 month ago
We strive to provide our patients with the highest quality care and experience. We apologize your experience was not to your satisfaction, and ask you to take a moment to provide your feedback directly to our Patient Advocate by calling 978-630-6159. Your health and safety is our top priority. Thank you.
Jeremey Cote
1 month ago
1

Er is the biggest joke around, you d have a better chance of getting real help from a burrow of squirrels

Response from the owner1 month ago
We strive to provide our patients with the highest quality care and experience. We apologize your experience was not to your satisfaction, and ask you to take a moment to provide your feedback directly to our Patient Advocate by calling 978-630-6159. Your health and safety is our top priority. Thank you.
Kaitlyn Flynn
1 month ago
5

I had to go into the ED for abdominal pain the staff there were amazing did everything they could to make sure I was comfortable and cared to find out what was going on. I ended up admitted on wakins 1 for the night awaiting surgery and the nurses and staff up there were caring and professional. The OR staff was nothing but amazing from the nurses, anesthesiologist and the Surgeon. I know the hospital has gone through a lot but the care and compassion that passes through each specialty is amazing. I just want to thank everyone who took care of me I would 10/10 recommend for anyone to go here.

Gail Colard
1 month ago
5

After Nashoba Medical Center closed I was afraid I wouldn't find a hospital I felt comfortable with. I was admitted to Heywood hospital in Gardner on 11/9/24, from the ER to my entire stay I had the best care. The nurses, CNA's ect were all wonderful and stayed on top of everything for me. They were helpful and so kind and made me feel so comfortable during my stay, I just was released today. Thank everyone on Walkins 2 you are all awesome at what you do, keep up the good work you are so appreciated . Gail

Response from the owner1 month ago
We strive to provide our patients with the highest quality care and experience. We appreciate hearing about your experience and your satisfaction, and thank you for providing your feedback. We have sent this to our Patient's Experience Team to share with our community. Thank you!
Tina V
1 month ago
1

Irresponsible....discriminatory and outrageous. The reception staff, registration nurse, and security should be fired.....the hospital could contact me for further details but I had behavioral health issues and I was ignored there in 2021 when I was suicidal. So now I don't deserve to be treated I tried to tell the doctor I saw prior to going to the emergency room not to send me that because I would just ignore me she could not believe that that's exactly what happened. The securities last words were not that we're trying to get rid of you but there's the door.

Response from the owner1 month ago
We strive to provide our patients with the highest quality care and experience. We apologize your experience was not to your satisfaction, and ask you to take a moment to provide your feedback directly to our Patient Advocate by calling 978-630-6159. Your health and safety is our top priority. Thank you.
Allison Keefe (Eevee)
1 month ago
1

I went in tonight 11/08/2024 and they stuck me in the hallways in the ER. Then didn't check on me or anything and I was sitting there for 3 hours and they told me they don't know when a doctor can see me! People who came in after me saw doctors before me and left. So I just walked out. Don't go there.

Response from the owner1 month ago
We strive to provide our patients with the highest quality care and experience. We apologize your experience was not to your satisfaction, and ask you to take a moment to provide your feedback directly to our Patient Advocate by calling 978-630-6159. Your health and safety is our top priority. Thank you.
Douglas Caron
2 months ago
1

was part of the PHP for anxiety and depression for three weeks. Yuu would have the same luck getting smacked in the head with a bible by a pastor, about the same level of medical backing for treatment. The just shovel dolled up faith healing in hopes that it will work.

Response from the owner2 months ago
We strive to provide our patients with the highest quality care and experience. We apologize your experience was not to your satisfaction, and ask you to take a moment to provide your feedback directly to our Patient Advocate by calling 978-630-6159. Your health and safety is our top priority. Thank you.
kenzie costigan
2 months ago
1

This one dr I super rude idk his name but he s the only dark one there !! He walked out when I was asking him for medical advice n I been there a bunch bcz sim things been off n this place just keeps running the same 2 test n not actually looking for the problem instead they are just making things up like saying it s a cold !!Also one time w this same doctor I went in w a tick bit on my head he didn t even look gave me a pill n sent me home not even 10 min after and made me walk home !! I threw it up n had to go back and he was very rude abt it

Erin Ennis
2 months ago
1

If you're looking for a place that will assist in your demise medically this is the place. Absolutely atrocious, do not bring your loved ones anywhere near this medical system if you care about them. Misdiagnosed me last year TWICE and I almost died because of it. This year they told my fiance that he could drive to a procedure after taking Valium!! Beyond reckless and dangerous, period. They are also awful with allowing patient advocates.

Response from the owner2 months ago
We strive to provide our patients with the highest quality care and experience. We apologize your experience was not to your satisfaction, and ask you to take a moment to provide your feedback directly to our Patient Advocate by calling 978-630-6159. Your health and safety is our top priority. Thank you.
linda nicholopoulos
2 months ago
5

Just visited the Heywood ER. We were seen within 30 min. Everyone, from the moment we checked in, from the security personnel, to the Doctor, & nurse, couldn't have been nicer, or more efficient. However, I do believe more staff is needed, as the patient to nurse ratio, was far from adequate.

Response from the owner2 months ago
We strive to provide our patients with the highest quality care and experience. We appreciate hearing about your experience and your satisfaction, and thank you for providing your feedback. We have sent this to our Patient's Experience Team to share with our community. Thank you!
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