Heywood Hospital

242 Green Street
Gardner, MA 01440

Heywood Hospital MA 1440

About Heywood Hospital

Heywood Hospital in Gardner, Massachusetts, provides treatment for mental health disorders. They’re committed to helping people who are experiencing everything from anxiety and depression to more complex psychiatric conditions. They offer a wide range of services under their behavioral health umbrella. I appreciate that they try to cater to different needs by offering standard outpatient care and more intensive options. It’s also helpful that they work with many insurance providers.

Their mental health program can support you through a variety of treatment options. Their outpatient counseling services provide both individual and group therapy. This is a good option if you need support but prefer a flexible approach that doesn’t interfere too much with your daily life. If you need a little more structured help they also offer an intensive outpatient program. This program is a step up from regular therapy to give you more focused care while still allowing you to stay at home and maintain your regular responsibilities.

If you or a loved one is in urgent need they have staff available around the clock to help stabilize your situation. I like that they have this strong support system in place for those tougher moments.

They also have specialized services like medication management and psychiatric evaluation. These can be really helpful for getting to the bottom of what’s going on and finding the right treatment path for you.

When you complete their treatment program you may also receive aftercare. These services provide ongoing support for long term success. They may include continued counseling, support groups and referrals to community resources.

Latest Reviews

Douglas Caron
1 month ago on Google
1
was part of the PHP for anxiety and depression for three weeks. Yuu would have the same luck getting smacked in the head with a bible by a pastor, about the same level of medical backing for treatment. The just shovel dolled up faith healing in hopes that it will work.
Response from the owner1 week ago
We strive to provide our patients with the highest quality care and experience. We apologize your experience was not to your satisfaction, and ask you to take a moment to provide your feedback directly to our Patient Advocate by calling 978-630-6159. Your health and safety is our top priority. Thank you.
kenzie costigan
1 month ago on Google
1
This one dr I super rude idk his name but he s the only dark one there !! He walked out when I was asking him for medical advice n I been there a bunch bcz sim things been off n this place just keeps running the same 2 test n not actually looking for the problem instead they are just making things up like saying it s a cold !!Also one time w this same doctor I went in w a tick bit on my head he didn t even look gave me a pill n sent me home not even 10 min after and made me walk home !! I threw it up n had to go back and he was very rude abt it
Erin Ennis
1 month ago on Google
1
If you're looking for a place that will assist in your demise medically this is the place. Absolutely atrocious, do not bring your loved ones anywhere near this medical system if you care about them. Misdiagnosed me last year TWICE and I almost died because of it. This year they told my fiance that he could drive to a procedure after taking Valium!! Beyond reckless and dangerous, period. They are also awful with allowing patient advocates.
Response from the owner4 days ago
We strive to provide our patients with the highest quality care and experience. We apologize your experience was not to your satisfaction, and ask you to take a moment to provide your feedback directly to our Patient Advocate by calling 978-630-6159. Your health and safety is our top priority. Thank you.

Location

Accepted Insurance

Heywood Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Commonwealth Care Alliance (CCA)
Fallon Health
Health New England
Mass General Brigham Health Plan
Network Health

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
outpatient iconOutpatient
Outpatient programs are designed for clients who are medically stable and not at an elevated risk of relapse, including those who have already completed inpatient care. Outpatient programs typically advance clients' established treatment plans, offering continuing addiction counseling and recovery education. Clients who enter outpatient care immediately following detox may also receive medical and mental health assessments and personalized treatment plans. Most outpatient rehabs provide multiple levels of care to align with clients' unique needs.
heart-hands iconIntervention Services
A drug intervention in Massachusetts provides friends and family the opportunity to share how a person's substance use has caused problems in their lives. The goal of the intervention is to encourage the person to get the treatment they need. Most rehab facilities offer intervention services that can help families prepare for the intervention and facilitate entry into treatment if the person agrees to get help.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs (IOP) facilitate clients' sustained sobriety through high-level care aligned with their evolving needs. Clients engage in multiple treatment sessions per week, typically receiving between nine and 20 hours of outpatient care weekly. The frequency and intensity of treatment gradually decreases as clients stabilize. Many intensive outpatient rehabs offer a variety of services, including addiction counseling, recovery-focused life skills training, and medication assisted treatment (MAT). Evidence-based complementary therapies are also common.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP), also known as day treatment, allows you to receive rehab-level care while living at home. PHP treatment requires a minimum of 20 hours of treatment each week for an average of 90 days. PHP treatment plans can vary depending on your needs but typically includes relapse prevention, medication management, and evidence-based therapies, such as cognitive-behavioral therapy (CBT), and dialectical behavior therapy (DBT). Most insurance providers fully or partially cover PHP treatment.
24-hour icon24-Hour Clinical Care
Due to various health issues that substance abuse causes, 24-hour clinical care in Massachusetts is often a necessary part of treatment. Individuals may be suffering from infections, illness, or organ damage. Having 24-hour care available ensures that these physical problems are treated along with the psychological effects of addiction. Once individuals complete detox and are medically stable, this intensive level of supervision ends, and the next phase of treatment can begin.
aftercare iconAftercare Support
Rehab aftercare programs offer customized, wraparound support for clients in the maintenance phase of recovery. Many clients enroll in drug rehab immediately after completing intensive inpatient or residential care. Services encompass outpatient treatment but often extend long beyond the completion of a formal recovery program and typically include a variety of medical, mental health, and social service programs. Peer coaching, relapse prevention, 12 step program induction, and related services are commonly available.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

There is a strong link between nutrition and addiction. That's why drug rehab in Massachusetts includes nutrition therapy to teach you healthy eating habits that support addiction recovery. You'll learn what foods your body needs for healing and long term health.

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (978) 632-3420
Building icon

242 Green Street
Gardner, MA 01440

Edited by:
Kerry Nenn, BSW

Reviews of Heywood Hospital

2.5/5 (223 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

2.5 (223 reviews)
Douglas Caron
1 month ago
1

was part of the PHP for anxiety and depression for three weeks. Yuu would have the same luck getting smacked in the head with a bible by a pastor, about the same level of medical backing for treatment. The just shovel dolled up faith healing in hopes that it will work.

Response from the owner1 month ago
We strive to provide our patients with the highest quality care and experience. We apologize your experience was not to your satisfaction, and ask you to take a moment to provide your feedback directly to our Patient Advocate by calling 978-630-6159. Your health and safety is our top priority. Thank you.
kenzie costigan
1 month ago
1

This one dr I super rude idk his name but he s the only dark one there !! He walked out when I was asking him for medical advice n I been there a bunch bcz sim things been off n this place just keeps running the same 2 test n not actually looking for the problem instead they are just making things up like saying it s a cold !!Also one time w this same doctor I went in w a tick bit on my head he didn t even look gave me a pill n sent me home not even 10 min after and made me walk home !! I threw it up n had to go back and he was very rude abt it

Erin Ennis
1 month ago
1

If you're looking for a place that will assist in your demise medically this is the place. Absolutely atrocious, do not bring your loved ones anywhere near this medical system if you care about them. Misdiagnosed me last year TWICE and I almost died because of it. This year they told my fiance that he could drive to a procedure after taking Valium!! Beyond reckless and dangerous, period. They are also awful with allowing patient advocates.

Response from the owner1 month ago
We strive to provide our patients with the highest quality care and experience. We apologize your experience was not to your satisfaction, and ask you to take a moment to provide your feedback directly to our Patient Advocate by calling 978-630-6159. Your health and safety is our top priority. Thank you.
linda nicholopoulos
1 month ago
5

Just visited the Heywood ER. We were seen within 30 min. Everyone, from the moment we checked in, from the security personnel, to the Doctor, & nurse, couldn't have been nicer, or more efficient. However, I do believe more staff is needed, as the patient to nurse ratio, was far from adequate.

Response from the owner1 month ago
We strive to provide our patients with the highest quality care and experience. We appreciate hearing about your experience and your satisfaction, and thank you for providing your feedback. We have sent this to our Patient's Experience Team to share with our community. Thank you!
Francesca D'Anthony
1 month ago
1

I ve submitted my health insurance information to this hospital on three separate occasions. Yet they still contact me for full payment. I m seven months pregnant and I don t have the stamina to play these games.

Response from the owner1 month ago
We strive to provide our patients with the highest quality care and experience. We apologize your experience was not to your satisfaction, and ask you to take a moment to provide your feedback directly to our Patient Advocate by calling 978-630-6159. Your health and safety is our top priority. Thank you.
The Black Dog
1 month ago
5

I gave birth to my son here 10 weeks ago and I couldn t have asked for a better experience. I got there on my due date, but they sent me home after 3 hours because I wasn t progressing, came back 4 hours later and they moved so quickly to get me comfortable. The nurses were such sweethearts and exactly what I needed for the birth of my first baby. They were calm, reassuring, helpful, and so sweet. My favorite nurses in the maternity ward were Lainie and Ryan. They helped me so much for my entire stay. I couldn t have done this without them.

Dickle LaJoie
1 month ago
4

Corrine Gordon
1 month ago
1

Very unsatisfied with the ED was here at 9pm the nurse took us in, then forgot about us. the Doctor came in at 11:45 and we didn t get care till then. Waited over 3 hours for the Doctor to come read blood work.

Scott
1 month ago
1

Response from the owner1 month ago
We strive to provide our patients with the highest quality care and experience. We apologize your experience was not to your satisfaction, and ask you to take a moment to provide your feedback directly to our Patient Advocate by calling 978-630-6159. Your health and safety is our top priority. Thank you.
melissa clough
1 month ago
1

Awful awful awful patient care. I brought my daughter in with an abscess tooth from a botched root canal, she was shaking, vomiting and her BP was 149/80. She had started her antibiotic from the dentist earlier today, and we were told by the dentist to go to the ER if there was swelling or increased pain(she has both). All these were signs of increased pain. We waited in the waiting room for 2.5 hours before being taken to a patient room. The nurse John did let us know they were busy, but assured her she would be seen in the next hour. NOT ONE PERSON CHECKED ON HER FOR ANOTHER 2 HOURS!! And even then, we made the choice to leave, because when I asked the "tech" how much longer, he said " could probably be a couple more hours". He was very rude when I informed him we were leaving, stating " good luck, you'll just have to start all over again".I have gone to Haywood for many years, I actually preferred them to other hospitals, but they have exhibited a rapid decline in caring for their patients. I can understand being understaffed, how hard that can be, but to completely disregard a person's needs in an emergency room is unacceptable. Is it really a burden or too much to check your patients even once an hour, see if they need anything..... DO BETTER HAYWOOD, do better

Response from the owner1 month ago
We strive to provide our patients with the highest quality care and experience. We apologize your experience was not to your satisfaction, and ask you to take a moment to provide your feedback directly to our Patient Advocate by calling 978-630-6159. Your health and safety is our top priority. Thank you.
Nina Vecchi
1 month ago
2

Recently, my grandson who is only 12 broke his ankle in three different places. The nurse practitioner who saw him refused to send him home with any pain management medication. We had to drive to another hospital 40 minutes away and wait three hours to be seen by a Doctor Who agreed it was ridiculous to expect a 12 year old to manage a break like that without any type of pain relief. My dog would get better treatment at a veterinarian emergency clinic.

Response from the owner1 month ago
We strive to provide our patients with the highest quality care and experience. We apologize your experience was not to your satisfaction, and ask you to take a moment to provide your feedback directly to our Patient Advocate by calling 978-630-6159. Your health and safety is our top priority. Thank you.
Anita
2 months ago
1

It sounds to me that the hospital has the same response to everyone, so the response, its a "stamped" response, nothing personal about it. I really don't think you are striving to correct anything, maybe you need to hire new staff and strive for that.

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