Carle Urbana on Windsor

Urbana, Illinois

1818 East Windsor Road
Urbana, IL 61802

About Carle Urbana on Windsor

Carle–East Windsor Road is an outpatient mental health and addiction recovery facility for adults in Urbana, Illinois. They specialize in medically supervised ambulatory detox, intensive outpatient programs (IOP), general outpatient programs (OP), and aftercare programming.

The center offers dedicated behavioral health care programs for young adults, seniors, pregnant and postpartum women, persons with HIV/AIDS, and persons with co-occurring addiction and mental illness. Treatment is available through the following multi-tiered levels of care:

Intensive Outpatient Program (IOP)
The intensive outpatient program (IOP) is designed for clients requiring higher-level supervision and support. Clients receive medical and mental health assessments and personalized care planning. Those undergoing ambulatory detox may be prescribed FDA-approved medications to ease withdrawal symptoms and prevent potentially serious complications. Clients also engage in intensive, CBT-based individual, group, and family counseling. The program promotes clients’ sustained sobriety through robust, recovery-focused life-skills training that addresses topics such as coping, self-care, emotional regulation, and relapse prevention. An array of evidence-based complementary therapies, including hypnotherapy, meditation, and animal therapy, is available.

General Outpatient and Aftercare Services
Their general outpatient program (OP) and aftercare services ensure a complete continuum of care aligned with clients’ evolving needs. These services may include step-down support, 12-Step program facilitation, and referrals for medical, mental health, and social service programs.

Payment Options
Carle–East Windor Road accepts private insurance, Medicaid, Medicare, sliding-scale payment schedules, financing, and self-pay.

Payment Options

Private insurance
Self-pay options
Medicaid
Medicare
Sliding scale payment assistance
Military Insurance

Levels of Care

Outpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Medically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Intensive Outpatient

Intensive Outpatient programs are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). The Intensive Outpatient Program (IOP) includes psychosocial assessments, treatment planning, addiction education, individual counseling and group therapy. The Intensive Outpatient Program meets four nights per week for five weeks.

Intervention Services

Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.

12-Step

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

Aftercare Support

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Programs

Adult program

Elderly program

HIV/AIDS program

Postpartum program

Program for men

Program for women

Young adult program

Settings & Amenities

Residential setting
Private setting
Meditation room

Insurance

Our Policy: Carle Urbana on Windsor works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

Aetna

Blue Cross Blue Shield

Cigna

Humana

Molina Healthcare

Beech Street

CorVel

First Health Network

Health Alliance

HealthLink

Meridian

MultiPlan

UnitedHealth Group

Zelis

Treatment

Mental Health

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Clinical Services

Animal Therapy

Animal therapy (aka pet therapy or animal-assisted therapy) can be very healing, as it allows patients to bond with animals, who give unconditional love. This is particularly useful for those who suffered trauma by the hands of people, who may be able to trust and form closer attachments to animals than humans at certain stages of rehabilitation.

Cognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Couples Therapy

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Eating Disorder Treatment

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

Equine Therapy

Equine therapy, aka equine-assisted therapy (EAT), is a form of experiential therapy that involves interactions and activities with horses. It does not necessarily involve riding horses, but all activities related to horses, such as feeding, grooming, haltering and leading them. A mental health professional frequently oversees the activities (often in conjunction with a horse professional), and helps patients process their thoughts, feelings, and behavior patterns during and/or after the interaction.

Family Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Hypnotherapy

Hypnotherapy (aka guided hypnosis) can be used as a therapeutic modality to treat substance use, especially in terms of quitting smoking cigarettes (nicotine). Clinical hypnotherapists help clients turn their attention inward, accessing unconscious or subconscious material, and then make suggestions that are healthier for the individual. The process can help clients make deep, positive, and lasting changes, including ceasing addictive habits.

Individual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life Skills

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Trauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact

(217) 255-9500

Website

1818 East Windsor Road
Urbana, IL 61802

Call Now - Help is Available

Get Help Now - 708-470-6914

Reviews

3.4 (101 reviews)

Google Rating

Stitch

2 months ago

Update - after they told me to get lost went to ER and turns our I did to have an infection a really bad one and was sick and I had a blood clot. This place is a joke and just refuse to help and just don't care about how people feel nor want to help .This place is a joke , laugh at your face when your sick and don't take you seriously.They act like they know it all when they don't. Unprofessional, uncaring , and hate people !! Rude and disrespectful and disgusting behavior.

Response from the owner2 months ago

Your review is very concerning to us. We would appreciate if you would contact our Patient Relations team by calling (217) 326-8560 to speak with us about your recent experience.

Sean Donnelly

My partner and I have taken our three sons to see Dr. Youakim and his team for years. Could not recommend more. I have never had a bad experience with him or anyone on his team.

Hi Sean, thank you for your feedback! We are very happy to have provided you with such a good experience. At Carle Health, patient care is our top priority. Take care!

Katie Bean

3 months ago

Convenient care is hit and miss. Tired of something always going wrong. From my son at 3 being seen 3 times and not being diagnosed with the ear infection I knew he had. To the point of him having vertigo like symptoms and us having to go to the ER. To him now being 7 and having to not have his pink eye treatment because they didn't even send it to the pharmacy. Almsot certain he will wake up with worse symptoms.

Response from the owner3 months ago

Hello, Katie. We take patient experience very seriously. Thank you for sharing with us. Please give us a call at (217) 326-8560 to address this with our team.

Kevin Garnsey

4 months ago

Response from the owner4 months ago

Hello, Kevin. If you re open to discussing your experience further, please call us at (217) 326-8560. We d greatly appreciate the opportunity to learn from your experience. Thank you.

Xiomara Reynoso

6 months ago

Response from the owner6 months ago

Thank you so much for your review and for taking the time to share your experience. At Carle Health, we work hard to provide compassionate care. If convenient, please let us know what you liked best.

Lawrence Cravero

8 months ago

Response from the owner8 months ago

Lawrence, Thank you so much for your review and for taking the time to share your experience. At Carle Health, we work hard to provide compassionate care. If convenient, please let us know what you liked best.

Izzy Kohl

9 months ago

In my 50 years in this community Carle hasn t changed still they don t care about their patients and they haven t advanced their skills in caring for patients and treat patients even more about numbers than patients. I have not found one provider at Carle who actually listens and actually documents what really happens. The medical providers are cold hearted and reckless. I have had witnesses in the room for myself in the past and been a witness for family and friends due to the inaccuracies in documentation. The medical professionals do not care about what harm has been caused. I have never gone to an appointment alone and recommend all to get copies of their medical records because they do not reflect what has actually happened in the appointment. I guess that s what happened when they take things from previous appointment or don t put things in the chart until much later. They do not document assessments, do not document observations of physical symptoms, they do not document the actual symptoms and just put personal opinion not based on actual facts and evidence. They do not like when a person is advocating for patients and will shame the advocate.This is why all the signs in the clinical rooms that do not allow recording in the rooms because they will not allow patients or patients advocates to speak up or allow evidence of the contradictions. Patient liaisons are not for patients they are there to support providers only and ensure that they cover their own.

Response from the owner9 months ago

Hi Izzy. Your review is very concerning to us. We would appreciate if you would contact our Patient Relations team by calling (217) 326-8560 to speak with us about your experience.

Missy

10 months ago

The providers will falsify the medical records and never put in the documentation what was actually said. They have no problem destroying a patient s life because they are bias in a 10 minute appointment and don t actually listen to the patient. Then they will gaslight and manipulate you during the appointments. There is very much explicit bias, judgment, and privilege in their actions and documentation. The providers will just cut and paste without actually assessing what it put in the medical records or even talk to the patient. Patients really need to have their own advocate and record their visits. This is actually why they post for patients not to record visits because the providers actually gaslight, manipulate, and lie so much in the appointments and put in their medical records things that never actually happened. The providers don t want to be liable. Jokes on them that there s documentation for many that contradict what they put in medical records and patients absolutely need to know what goes on, get the medical records, then need go back to the provider to get it removed, then find an attorney to handle it.

Response from the owner10 months ago

Hi Missy. Your review is very concerning to us. We would appreciate if you would contact our Patient Relations team by calling (217) 326-8560 to speak with us about your recent experience.

Jennifer Delfino

1 year ago

While individual people are nice, this clinic has an abominable administrative workflow and process and I am very skeptical about why they don't verify insurance coverage up front like all other medical practices. We just moved here and I needed to get my son a 12 month well visit. We did intake over the phone and in person; they asked for my insurance both times and never once indicated they were out of network until after the appointment and I was quoted $2200 for a WELL VISIT with some routine vaccines. When I asked why coverage wasn't verified in advance, they said that they are unable to obtain this information until after the visit. That is unheard of, in my experience. I am 40 years old and every time you go to a new medical practice, it is standard to verify insurance coverage beyond whether it's billable so that patients don't get stuck with an out of network bill. This appears to be a deliberate lack of transparency with something fishy going on, like sticking patients with a visit fee that would never be billed to insurance because it is so high (perhaps balance billing?). In any case, everyone I spoke to claims not to be able to do insurance verification in advance of a visit, which again, is counter to standard medical office protocol, so I'm not buying it.On top of that, someone misspelled my son's first name during intake and I asked to get it changed. They also claim not to be able to do that unless I bring in his birth certificate to verify that his name is "Francisco", not "Franciso", even though I am his mother and literally no one is named "Franciso" (but this is the midwest where they are not used to "ethnic" names so what else would you expect). And generally, they need some education on correct language practices. While the doctor was phenomenal, he missed the fact that I referred to our IVF donor as a "donor" and wrote down IVF "father" in the visit notes, which does not appropriately describe our family situation.Finally, I kept getting passed around to schedule future visits such as his flu vaccine, and no one can tell me how to get that done at a Carle location that is not the Windsor clinic. One rep said schedule the flu clinic; another said it's walk-in, yet another said they are only doing them for a certain amount of time and aren't scheduling for when he needs his next dose. Luckily, the pediatrician told me that C-U has really good pediatrics in general so I will be going somewhere else, annoying as it is to have to go though the new patient process all over again.

Response from the owner11 months ago

Hi Jennifer. Your review is very concerning to us. We would appreciate if you would contact our Patient Relations team by calling (217) 326-8560 to speak with us about your recent experience.

Ed Probst

The people who work here are wonderful. Whoever administrates needs to be aware that there are patients with pulmonary/ambulatory healthcare needs right from the front door especially if they are required to stand in line up front to check into labs in the back. They do not allow lab check-ins on the kiosks so it turns a trip to Windsor into a perfect storm for people with these issues. This is the only site I ever have issues and have witnessed others dealing with the same problems. Good administration would have addressed this ongoing problem by now. There should be a dedicated employee who can help check in and get wheelchair access for the weakest and the most vulnerable while healthier people can stand in the long line like trle, Do Better.e one I encountered today. Carle administration... Do Better!

Response from the owner1 year ago

Hello, Ed. We take patient experience very seriously. Thank you for sharing with us. Please give us a call at (217) 326-8560 to address this with our team.

DEL USER - Yuan Zhang

Worst experience!!!!!!!!! I did some common laboratory urine tests and I am charged $2000. When I search on fair heal consumer for the price, I notice that I am charged as out-of-network patient. But actually I am in-network!!!! And they refuce to negotiate the bill. Save your money and don't come here.

Hello, Yuan. We take patient experience very seriously. Thank you for sharing with us. Please give us a call at (217) 326-8560 to address this with our team.

Nigel Yin

Reproductive medicine works with unethical vendor (natera) that sends fraudulent charges to your health insurance. They know their practices, but they don't care and stress you out with thousands in denied claims. Google natera billing and see what shady things they do. They don't care about their patients and give you the kafkaesque bureaucratic run around.

Nigel, I m so sorry. We re known for our exceptional and compassionate care, and we regret we may have missed the mark. Please reach out to us at (217) 326-8560 or patient.relations@carle.com to discuss what occurred and how we might learn more.

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