Aurora Charter Oak Behavioral Health Care

1161 East Covina Boulevard Covina, CA 91724
InpatientOutpatient
Aurora Charter Oak Behavioral Health Care

About Aurora Charter Oak Behavioral Health Care

Aurora Charter Oak Behavioral Health Care is located in Covina, California. They provide adult, child and adolescent inpatient and outpatient mental health treatment services. They have medication assisted treatment for addiction and they treat opioid and substance use disorder among other issues.

Their adult inpatient mental health treatment program helps those who are 18 and over with severe mental health issues. They work with people battling depression and anxiety, bipolar disorder, schizophrenia or psychosis, and people battling substance use disorder that show psychiatric symptoms. They also have a dual diagnosis inpatient rehab program here.

Aurora Charter Oak has adult outpatient services that are intense and can include a partial hospitalization program. They use evidence based practices to make sure you’re on the right path to healthy living and recovery.

Another way they can help is with their child and adolescent behavioral and chemical dependency programs. These are inpatient programs for nine to 17 year olds struggling with mental health issues. Patients can get help with anxiety and panic attacks, depression, bipolar disorder, PTSD, psychosis and schizophrenia and suicidal thoughts. They also address misuse of drugs or alcohol.

They also have an adolescent outpatient mental health program that’s for 13 to 17 year olds. It consists of a partial hospitalization program, an intensive outpatient program and a chemical dependency intensive outpatient program.

For those diagnosed with substance use disorder, they have adult detox and chemical dependency treatment. They also have the Charter Oak Recovery Center which is a residential recovery program that’s located adjacent to the main building.

Previous clients have noted that the staff is caring and are good quality people. Others have reported that the food is good and the beds are comfortable.

Facility Overview

Calendar icon 14-28
Avg Length of Stay in Days

Latest Reviews

D.E. Lewis
1 week ago on Google
1
Don't sign anything with these people
Evi Galicia
2 weeks ago on Google
1
Very cold in the night and gross food and very cold showers
S O
3 weeks ago on Google
5
Snacks when you want em. Three square meals. Smoke breaks. They'll even give you a cigarette if you don't have one. Did i mention snacks any time you feel hungry? Staff was real understanding and caring. Missing home was the only bummer.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.4 / 10

Location

Accepted Insurance

Aurora Charter Oak Behavioral Health Care works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient programs are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. The OP at Aurora is offered during weekdays.
inpatient iconInpatient
Inpatient rehab provides intensive treatment for clients exiting detox, those in early recovery, and those at an elevated risk of relapse. Unlike outpatient drug rehab, clients receiving inpatient care reside at the facility for the duration of the program. The length of stay may range from two weeks to 18 months or more, depending on the client's needs and the program's design. Inpatient treatment typically involves extensive addiction education and recovery-focused life skills training.
partial-hospitalization iconPartial Hospitalization Program
The Partial Hospitalization Program at Aurora is a comprehensive, short-term outpatient program that is dedicated to provide treatment to adults who are struggling with mental health or/and substance abuse, it is usually a step down from inpatient rehabilitation. Patients attend 4 groups per day up to five days a week. The program is designed through an individualized treatment plan.
24-hour icon24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient programs are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). While in the IOP, individuals attend three therapy groups each day, up to five days a week. The program include local transportation and meals.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in California teaches participants constructive ways to stay clean and sober. Treatment revolves around helping individuals stop using the substance they are addicted to and learn healthy habits to avoid relapse.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

While participating in dialectical behavior therapy in California, you'll focus on four key areas of skill development: mindfulness, interpersonal effectiveness, emotion regulation, and distress tolerance. Treatment includes weekly individual and group sessions.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

The goal of couples therapy in California is to strengthen the couple's relationship. The therapist may take one or more approaches to counseling which may include the Gottman method, emotionally focused therapy, behavioral therapy, and psychodynamic couple's therapy.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

  • weight iconGym
  • home-setting iconResidential Setting

Staff & Accreditations

Staff

Dr. Adib Bitar, M.D.

Psychiatrist & Facility Medical Director, Clinical Director – Charter Oak Recovery Center

Dr. Said I. Jacob

Psychiatrist & Associate Facility Medical Director

Charity Johnson

Case Manager

Accreditations

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: California
License Number: 930000031

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 444

Contact Information

Phone icon (800) 654-2673
Building icon

1161 East Covina Boulevard
Covina, CA 91724

Fact checked and written by:
Scott Blair
Edited by:
Kerry Nenn, BSW

Reviews of Aurora Charter Oak Behavioral Health Care

2.4/5 (269 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.4 (269 reviews)
D.E. Lewis
1 week ago
1

Don't sign anything with these people

Michael Flores
1 week ago
1

Evi Galicia
2 weeks ago
1

Very cold in the night and gross food and very cold showers

S O
3 weeks ago
5

Snacks when you want em. Three square meals. Smoke breaks. They'll even give you a cigarette if you don't have one. Did i mention snacks any time you feel hungry? Staff was real understanding and caring. Missing home was the only bummer.

Mars
4 weeks ago
1

I want to say good things about this place but for some reason I can only remember the bad, Not so good things. Let me start with FIRST OF MANY boringly sad complaints.. with one particular lady staff member (E) that in my memory is super unhelpful and mean. So one morning I woke at about 6:00 ish AM to get more blood drawn. I said yes, the sooner I can get out of here if I give them more of my Anemic Blood. I was feeling ok but then NOT so good after. It got so baaad I ended up on the ground. I felt as though i was dying horrible death. I was only losing consciousness again but when I did regain some energy. I was falling and feeling like JELLO.. again. I could NOT hold myself up so I sat on this chair, the one with the wheels to try to rest and gain my energy back somehow. EXCUSE ME! No. You CANT SIT THERE! me: I m Sorry . This is where I start crying and begging the staff for some water. And please some water. Please some milk, anything. And PLEASE. Mean GrouchyStaff Lady: ITS LITERALLY RUGHTTHERE, GO AND GET YOURSELF Me: disoriented. I can t walk I can t even make it to my room. Please My room was the very last one to the very end of this depressing hallway. WHY, Did I feel so Scared and Unsafe Right then and there. WHY was my own speech sounding incoherent. WHY was I feeling so odd? And WHY Did I find myself attempting to drag myself away from this lady. I was much too scared of her and her very Violent behavior and her very Scary Yellin. HOW I don t KNOW, How did I manage to get to my room. IT WAS HELL. Well I was super clumsily moving in agony. When I thought I couldn t keep on well I half crawled. I am sure I took many little breaks in between my dragging my body across the dirty floor. Nasty I m a Germaphobic and Apparently it was bad. Really Bad. Dude I need to take better care of my mental health. I have Major Depression Disorder, and This Awful Anxiety, ANEMIC, and I am also diagnosed under the Autism Spectrum. I also scare easily For NO reason. This place SUPER TRAUMATIZING. But that s my unpopular OPINION. just me. So WHO CARES? My personal Problem. :-( hmm..

angie
1 month ago
1

treated my friend horribly.

Shiwani Tamaskar
1 month ago
1

horrible horrible place. doesn t do anything for mental health in the slightest. it s giving radley sanitarium from PLL. evil. this place needs to be closed down for their unethical practices immediately.

josie frizzell
1 month ago
1

Sucks so bad

Monica Bellamy
1 month ago
1

Do not come here at all especially if you re seeking mental health support or a voluntary 72-hr hold... They treat you like garbage especially if you are black woman in C unit . I witness very unprofessional and low quality care as I ve experienced very discriminatory and biased treatment with The psychiatrist saying what did I do to get assaulted as he looked me up and down and a sexist, and very disturbing manner. I experienced mistreatment from few but most nurse staff especially from C unit who got me sent to another unit for my intentions and try to label me as aggressive after asking to voluntarily sign myself out then they restricted me by having me in isolation room while causing trauma and trying to scare me with needles to calm down after their reactive abuse. Their primary goal is to medicate you and not look at your symptoms for wellness.They truly do not know how to care for patients with trauma. I am really grateful for nurse May and her intervention. She is the sweetest angel in that facility.They will treat you like a prisoner, and when asking for a certain supplies to take showers, they will ignore you or angry or aggressively certain patients. When trying to call the patient advocate line, the phone is never answered, and I feel like this is done on purpose.

Michael Guzman Hernandez
1 month ago
1

I would strongly advise against having your family members admitted to this behavioral health facility. My brother was recently admitted, and our experience has been incredibly frustrating. Despite multiple attempts by his primary care physician to contact the psychiatrist for a transfer request, there has been no response. This lack of communication is unacceptable, especially when we are trying to ensure the best care for my brother.We have already identified a facility that would be a much better fit for him, where patients are closer to his age, and we are working to facilitate the transfer. However, the level of inconsistency at this facility has been alarming. The case managers' communication does not align with the orders provided by the doctors, indicating a serious breakdown in communication. While I understand they may be understaffed and overwhelmed, this does not excuse the lack of updates or transparency, especially when my brother has given written and verbal permission for a family member to be involved in his care.Due to these ongoing issues, we are now seeking legal advice and have notified my brother's health insurance about the concerning situation at this facility. We are taking action to ensure my brother receives the care he deserves.If necessary, we are prepared to escalate this issue through social media and other platforms to make sure this is addressed (I HAVE THE NETWORK FOR THIS).Once I have a clear, written step-by-step process for a successful transfer, I will share it here to help others avoid the challenges we ve faced.PS: I wanted to give the benefit of the doubt to the reviews, but the negative reviews match our experience.

Joel Hochhalter
1 month ago
2

I was here a few months ago, hospitals are never really a fun place, but a few things stand out, I was shoved into a wall by another patient and got a bruise, thankfully the staff helped me out and took care of it.My doctor was waiting to talk to me when I was on the phone, I told him and some other people with him to hang on a second. When I got off the phone they were gone and someone told me "they left, I told you they don't wait" guy didn't tell me shit, didn't like the way he was talking to me. A lot of people getting into fist fights there, couldn't wait to leave, felt like I was paying someone to lock me up.

Ashley Martinez
1 month ago
1

Was here about 13-14 years ago. Crazy how they haven't changed much looking at these comments. When I was there, the bed wasn't very comfortable, woke up sore. A good majority of the staff seemed to just be there for a paycheck. My psychiatrist wasn't all that great. Was sent home after 7 days with no medication or coping skills, only spoke to a therapist once maybe twice. I wouldn't reccomend this place, if it's a last resort ditch effort sure. But I wouldn't put this facility at the top of the list by any means.

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