Aurora Charter Oak Behavioral Health Care

1161 East Covina Boulevard
Covina, CA 91724

Aurora Charter Oak Behavioral Health Care

About Aurora Charter Oak Behavioral Health Care

Aurora Charter Oak Behavioral Health Care is located in Covina, California. They provide adult, child and adolescent inpatient and outpatient mental health treatment services. They have medication assisted treatment for addiction and they treat opioid and substance use disorder among other issues.

Their adult inpatient mental health treatment program helps those who are 18 and over with severe mental health issues. They work with people battling depression and anxiety, bipolar disorder, schizophrenia or psychosis, and people battling substance use disorder that show psychiatric symptoms. They also have a dual diagnosis inpatient rehab program here.

Aurora Charter Oak has adult outpatient services that are intense and can include a partial hospitalization program. They use evidence based practices to make sure you’re on the right path to healthy living and recovery.

Another way they can help is with their child and adolescent behavioral and chemical dependency programs. These are inpatient programs for nine to 17 year olds struggling with mental health issues. Patients can get help with anxiety and panic attacks, depression, bipolar disorder, PTSD, psychosis and schizophrenia and suicidal thoughts. They also address misuse of drugs or alcohol.

They also have an adolescent outpatient mental health program that’s for 13 to 17 year olds. It consists of a partial hospitalization program, an intensive outpatient program and a chemical dependency intensive outpatient program.

For those diagnosed with substance use disorder, they have adult detox and chemical dependency treatment. They also have the Charter Oak Recovery Center which is a residential recovery program that’s located adjacent to the main building.

Previous clients have noted that the staff is caring and are good quality people. Others have reported that the food is good and the beds are comfortable.

Latest Reviews

Joel Hochhalter
2 weeks ago on Google
2
I was here a few months ago, hospitals are never really a fun place, but a few things stand out, I was shoved into a wall by another patient and got a bruise, thankfully the staff helped me out and took care of it.My doctor was waiting to talk to me when I was on the phone, I told him and some other people with him to hang on a second. When I got off the phone they were gone and someone told me "they left, I told you they don't wait" guy didn't tell me shit, didn't like the way he was talking to me. A lot of people getting into fist fights there, couldn't wait to leave, felt like I was paying someone to lock me up.
Ashley Martinez
2 weeks ago on Google
1
Was here about 13-14 years ago. Crazy how they haven't changed much looking at these comments. When I was there, the bed wasn't very comfortable, woke up sore. A good majority of the staff seemed to just be there for a paycheck. My psychiatrist wasn't all that great. Was sent home after 7 days with no medication or coping skills, only spoke to a therapist once maybe twice. I wouldn't reccomend this place, if it's a last resort ditch effort sure. But I wouldn't put this facility at the top of the list by any means.
Jake
2 weeks ago on Google
5
Great place Compared to stars,
Response from the owner1 week ago
Thank you for such a great review. We appreciate it.

Location

Accepted Insurance

Aurora Charter Oak Behavioral Health Care works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient programs are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. The OP at Aurora is offered during weekdays.
inpatient iconInpatient Rehab
partial-hospitalization iconPartial Hospitalization Program
The Partial Hospitalization Program at Aurora is a comprehensive, short-term outpatient program that is dedicated to provide treatment to adults who are struggling with mental health or/and substance abuse, it is usually a step down from inpatient rehabilitation. Patients attend 4 groups per day up to five days a week. The program is designed through an individualized treatment plan.
24-hour icon24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient programs are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). While in the IOP, individuals attend three therapy groups each day, up to five days a week. The program include local transportation and meals.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in California teaches participants constructive ways to stay clean and sober. Treatment revolves around helping individuals stop using the substance they are addicted to and learn healthy habits to avoid relapse.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

While participating in dialectical behavior therapy in California, you'll focus on four key areas of skill development: mindfulness, interpersonal effectiveness, emotion regulation, and distress tolerance. Treatment includes weekly individual and group sessions.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

The goal of couples therapy in California is to strengthen the couple's relationship. The therapist may take one or more approaches to counseling which may include the Gottman method, emotionally focused therapy, behavioral therapy, and psychodynamic couple's therapy.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

  • weight iconGym
  • pool iconSwimming Pool
  • home-setting iconResidential Setting

Accreditations

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: California
License Number: 930000031

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 444

Contact Information

Phone icon (800) 654-2673
Building icon

1161 East Covina Boulevard
Covina, CA 91724

Edited by:
Kerry Nenn, BSW

Reviews of Aurora Charter Oak Behavioral Health Care

2.4/5 (261 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

2.4 (261 reviews)
Joel Hochhalter
2 weeks ago
2

I was here a few months ago, hospitals are never really a fun place, but a few things stand out, I was shoved into a wall by another patient and got a bruise, thankfully the staff helped me out and took care of it.My doctor was waiting to talk to me when I was on the phone, I told him and some other people with him to hang on a second. When I got off the phone they were gone and someone told me "they left, I told you they don't wait" guy didn't tell me shit, didn't like the way he was talking to me. A lot of people getting into fist fights there, couldn't wait to leave, felt like I was paying someone to lock me up.

Ashley Martinez
2 weeks ago
1

Was here about 13-14 years ago. Crazy how they haven't changed much looking at these comments. When I was there, the bed wasn't very comfortable, woke up sore. A good majority of the staff seemed to just be there for a paycheck. My psychiatrist wasn't all that great. Was sent home after 7 days with no medication or coping skills, only spoke to a therapist once maybe twice. I wouldn't reccomend this place, if it's a last resort ditch effort sure. But I wouldn't put this facility at the top of the list by any means.

Jake
2 weeks ago
5

Great place Compared to stars,

Response from the owner2 weeks ago
Thank you for such a great review. We appreciate it.
Maria
2 weeks ago
1

This place is the worst ever! I thought DEL AMIO WAS THE WORST but this one told him to the side that there I'm going BECAUSE THEY'RE GOING TO GO, here they only arrest you for money, Wherever you do please don't bring your kids here it doesn't matter the age when my kid arrives here and I was not happy AND IM NOT HAPPY!!!!

Madi
1 month ago
1

I was there a year ago and I had this roommate who was on a one to one and the one to one she had would watch her shower like full on watch her and another nurse was really rude I had been struggling with self harm and she was really rude when ever I tried talking about it with her

bella rodriguez
1 month ago
1

this hospital was so bad.

Alex Christensen
1 month ago
1

I recommend this place for no one. My intake process took 4 hours and I was waiting in an office for 2 hours alone until 3am. Let me also just say I came in because I was suicidal and was left alone in there with objects I could have and wanted to use against me (ex. staplers, scissors, wires/cords, etc.) These kinds of things should NEVER be in reach by patients in a psychiatric facility. They also expect you to get better by staying in only two rooms ever (your bedroom or the day room). You can't leave to go anywhere, you have to stay there trapped with nothing to do but color or read if you're lucky enough to have a book. You have to ask staff repeatedly for help, and even then you probably won't get it. I was having a panic attack and was told to "go sit down." I have the rights to refuse medication but was forced to take it, and my doctor (Dr. Cruz) would meet with me maybe two minutes a day, but said he didn't know enough about my situation to discharge me. He also lied to me about dosage (gave me double the starting dose and said that it was the lowest dose). He will drug you up and gaslight you. Due to this medication, I developed severe akathisia, which is an anxiety so extreme it feels like ants crawling in your skin. He also refused to let me speak with my parents on the phone, who live states away and are waiting for my call. They have posters on the walls about "speak up for yourself" but the moment you do, staff labels you as noncompliant or annoying, and if you come to them with any issue, their solution is for you to "go sit down" or "we'll see what we can do," when they walk off and don't do anything about it. I also was kept longer than I should have been because they get good money off of my Insurance, whereas they don't with the several patients using Medicaid. Minor issue compared to the rest but I am vegetarian and every meal I got had meat, even after telling them every time. My mom flew in from out of state so she could get me out and stay with me for my comfort and safety after I discharged. I went into an ER VOLUNTARILY and they still refused to even talk about discharge even though I would be getting more care from my mother than from 10 people on staff. So basically, my mom stayed there for five days waiting for me to get out instead of them just letting me out to be in her care. There's so much more I could and want to say about my horrible and neglectful experience here but I cannot possibly do so without writing a book.

Shawn Baray
1 month ago
1

If your taking someone here for help with drugs ,alcohol or if you think they might hurt themselves ,pull up to the evaluation door do not just drop them off until you see them fill out the form and sign it. In most cases employees will just ask them if they want to stay and the not yet patients drunk on drugs or needing mental attention will leave walking away ,some almost getting hit in the street. This is health care 2024. If they are admitted and you bring them clothes or anything else photograph the items or video it get the security guard or administrative employees name that accepted the items. Also other patients will take clothing from other patients at times confusing it for their items.

Rosa Ochoa
1 month ago
5

My daughter was admitted to Aurora Charter Oak in 2022 & held for 51/50. 72 hours. I will forever be thankful to the employees who helped her. I'm surprised to hear all the negative comments. This place was nurturing & caring. She has since been admitted to 2 other facilities & neither compare to Aurora Charter Oak. She's been sober for almost 1 year & returned to school. Her recovery is going well. Thank you Aurora Charter Oaks for ALL you do. Working there is not an easy job, so thankful for you ALL.

Response from the owner1 month ago
Thank for your kind review. Aurora Charter Oak aims to provide quality care that is customizable for each patient we serve. We are committed excellence.
Kat N
1 month ago
1

You guys unfairly let go of my friend and she was only there for 10 days. Very unprofessional. You guys did not give at least a warning

A Jan
1 month ago
1

Terrible hospital cold as hell, nasty food hard beds like how do you expect us to get better if your going to lock us up in a facility that don t even have comfortable beds and decent edible food the only positive thing I could say nurse holly took care of me and she definitely deserves a raise

Tony's Phone
1 month ago
1

Couldn't find parking, staff uncaring, unloving, unwelcoming.

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