Ascension Holy Family

100 N. River Rd. Des Plaines, IL 60016
InpatientOutpatient
AMITA Health Holy Family Medical Center, Keys to Recovery IL 60016

About Ascension Holy Family

Ascension Holy Family Medical Center is a varied healthcare center in Des Plaines, Illinois that offers outpatient addiction treatment. The facility is actually primarily a long term acute care hospital for people who need a long hospital stay for medical conditions. But their outpatient substance use treatment program is an excellent resource for the community.

Your treatment program will be customized to you and your recovery. Their individual counseling and family counseling can help both you and your family work through your addiction and the issues that impact it. This is a powerful part of long term recovery. Your program could also include medications to help reduce your cravings.

A notable factor about this treatment center is how well they’re able to help people with a dual diagnosis. They work with you on an individual basis to get you the care you need for your addiction and any mental health conditions you may have.

Latest Reviews

Scott Shannon
1 week ago on Google
1
trying to attend daily mass and scecurty wont let me in. trying to go to the chapel
Response from the owner4 days ago
Thank you for taking the time to leave us this review. We would appreciate the opportunity to work with you directly regarding your review. Could you please reach out to us at 815-200-1068 (Mon-Fri 8 am-4:30 pm) at your earliest convenience? Thank you. -Ascension Illinois Community Manager
Patrizia Mangialardi
1 month ago on Google
1
I never write any comment but this time I had to , the security is always rude his name is Cloyde Brock badge number 521 , every time I came to see my dad is always making problems never welcome me is very unprofessional and I truly don t appreciate the way he talked to me !! People like him shouldn t work in a hospital where you already deal with family matters unacceptable!!! I would give him zero stars !!!
Response from the owner1 week ago
We take all reviews seriously. If you're willing to discuss this in more detail, please reach out to us at 815-200-1068 (Mon-Fri 8 am-4:30 pm). Thank you. -Ascension Illinois Community Manager
Brittney beach
1 month ago on Google
2
This is the second time my husband has been here at this facility. The first time he was getting something done and his heart Flatline. Now we are here this time and the staff doesn't do their jobs. The day time staff is excellent never has attitudes and supports the patient with care. Now the night time staff is a whole different story. They always wants to pump the patient with drugs doesn't want to take the time to listen to the patient. When the patient needs extra support for any part of body they want to do what they want to do. When you ask them any question or give a suggestion they tell you that you make them feel intimidated. When you ask to speak to higher authority they say they feel intimidated. If you ask any questions at all about the care of your loves ones they will threatened to call security and get you kicked out. Don't send your loved ones here if your apart of a different race. They will not care for your loved ones here.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.2 / 10

Location

Accepted Insurance

Ascension Holy Family works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
When participating in an inpatient rehab program, you'll reside at the treatment center for the duration of the program. Your housing and meals are provided, allowing you to focus on your recovery without outside triggers, stressors, and other distractions. You'll receive daily addiction counseling, drawing on various psychotherapeutic approaches like cognitive behavioral therapy (CBT) and motivational interviewing. Many inpatient drug rehabs also offer complementary holistic therapies, such as yoga, meditation, or animal therapy, and creative arts therapy.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Amenities

  • private-room iconPrivate Rooms

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (847) 297-1800
Building icon

100 N. River Rd.
Des Plaines, IL 60016

Fact checked and written by:
Nikki Wisher, BA
Edited by:
Kerry Nenn, BSW

Reviews of Ascension Holy Family

3.2/5 (143 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.2 (143 reviews)
Scott Shannon
1 week ago
1

trying to attend daily mass and scecurty wont let me in. trying to go to the chapel

Response from the owner1 week ago
Thank you for taking the time to leave us this review. We would appreciate the opportunity to work with you directly regarding your review. Could you please reach out to us at 815-200-1068 (Mon-Fri 8 am-4:30 pm) at your earliest convenience? Thank you. -Ascension Illinois Community Manager
Patrizia Mangialardi
1 month ago
1

I never write any comment but this time I had to , the security is always rude his name is Cloyde Brock badge number 521 , every time I came to see my dad is always making problems never welcome me is very unprofessional and I truly don t appreciate the way he talked to me !! People like him shouldn t work in a hospital where you already deal with family matters unacceptable!!! I would give him zero stars !!!

Response from the owner1 month ago
We take all reviews seriously. If you're willing to discuss this in more detail, please reach out to us at 815-200-1068 (Mon-Fri 8 am-4:30 pm). Thank you. -Ascension Illinois Community Manager
Brittney beach
1 month ago
2

This is the second time my husband has been here at this facility. The first time he was getting something done and his heart Flatline. Now we are here this time and the staff doesn't do their jobs. The day time staff is excellent never has attitudes and supports the patient with care. Now the night time staff is a whole different story. They always wants to pump the patient with drugs doesn't want to take the time to listen to the patient. When the patient needs extra support for any part of body they want to do what they want to do. When you ask them any question or give a suggestion they tell you that you make them feel intimidated. When you ask to speak to higher authority they say they feel intimidated. If you ask any questions at all about the care of your loves ones they will threatened to call security and get you kicked out. Don't send your loved ones here if your apart of a different race. They will not care for your loved ones here.

Stephanie spears
1 month ago
5

Response from the owner1 month ago
Thank you. We appreciate your positive review. -Ascension Illinois Community Manager
Shivon Thurmon
2 months ago
5

Taking care of my brother nurses are very nice Housekeeping keep his room very clean

Response from the owner2 months ago
Thank you; we appreciate your feedback! -Ascension Illinois Community Manager
Sally Taylor
2 months ago
4

I have been here for 3 1/2 weeks in the ICU(153). My medical care has been excellent from many doctors and nurses! The therapy is mediocre and RT s in general are quite poor. The RT s in general speak very little English so most of the time I just did my own treatments. The strength of the medical care overshadowed the weaker areas. One other strength is it is the best hospital food I have ever had and I'm a picky eater!!

Response from the owner2 months ago
We are always looking for ways to improve. If you're willing to discuss this in more detail, please reach out to us at 815-200-1068 (Mon-Fri 8 am-4:30 pm). Thank you. -Ascension Illinois Community Manager
Thomas Carroll
4 months ago
2

They don't return phone calls. Made 3 attempts.

Ricardo Samuels
6 months ago
1

Ok where do I begin, this place is a dump, literally. The smell is unbelievable old and musty the equipment are out dated the bathroom sink is rusty the place looks like it was from the Cold War. I mean it s disgusting I ve never seen a a/C this old no towels no wipes the place needs a serious revamped. The intercoms system is like birds flying in a storm can t hear it, only been here 2 hrours and I m already regretting it. As the days goes by I ll update on staff but the overall facility is garbage. Literally garbage.

Response from the owner6 months ago
Feedback is important to help us improve. Please contact us at 815-200-1068 (Mon-Fri 8 am-4:30 pm) at your convenience so we may discuss your review. We appreciate your time and hope to hear from you. -Ascension Illinois Community Manager
Ml Ah
6 months ago
1

The doctors on the 2nd floor have no compassion for their patients. When the doctor called me to talk to me about my Mom he basically implied my Mom was old and had already lived enough years and was not concerned about getting my Mom better hence she is "old". Please get better groups of doctors that really care for your patients. These quacks need to go.

Response from the owner6 months ago
We would like the opportunity to address this. Please reach out to us at 815-200-1068 (Mon-Fri 8 am-4:30 pm). Thank you. -Ascension Illinois Community Manager
Rebeca Atanacio
10 months ago
5

Response from the owner10 months ago
Thank you for this positive rating! We believe in delivering care with compassion. And we always start by listening. -Ascension Illinois Community Manager
DENISE LOGAN
11 months ago
1

The employee at the front desk they were three people at the front desk. Two had on security uniforms, and the other person, work the front desk. when I came in a Hospital I asked a question hello could you tell me where is the Vasvular lab for imaging,lab . They actually stood and looked at me like they didn t know what language I was speaking which was English, then one of the security guards spoke up and answer my question, they were very unprofessional and rude . This is not the type of personnel you need to work at the front desk of your hospital very unprofessional . normally I would go to Saint Joseph hospital in Chicago in Lakeview and never have I been treated this way I found the employees to be rude they need to be checked

Response from the owner11 months ago
We would welcome the opportunity to speak with you and learn more about your experience. If you'd like for a representative to reach out to you to discuss this further, please email your contact information to AMGIllinois@ascension.org. Thank you.
Nicole Hammond
11 months ago
5

Had appoint here for women's ultra sound. The tech Lolita, was amazingly gentle and caring!!!! I used to have a deep fear of coming for this exam, I think she made me feel so safe, that I no longer have that fear. I can thank her a million times for her care with the exam on 1/15!!! Your the best ultra sound tech I've ever been graced with.

Response from the owner11 months ago
Your feedback is important to us, and we appreciate you taking the time to share it. Thank you! -Ascension Illinois Community Manager
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