Ascension Alexian Brothers – Behavioral Health Hospital

1650 Moon Lake Boulevard
Hoffman Estates, IL 60169

AMITA Health Alexian Brothers Behavioral Health Hospital Hoffman Estates IL 60169

About Ascension Alexian Brothers – Behavioral Health Hospital

AMITA Health Alexian Brothers’ Behavioral Health Hospital in Hoffman Estates, Illinois, provides comprehensive behavioral health care for teenagers and adults. Services encompass prevention, early intervention, and aftercare in outpatient and inpatient settings. Specialized support is available for seniors and clients with co-occurring addictions and mental health disorders. Telehealth appointments are available.

Their inpatient treatment supports adults who are struggling with mental health and substance abuse concerns. Mental health specialists on staff include licensed counselors, psychiatrists, and psychologists. These professionals diagnose and treat a variety of mental illnesses, including substance use disorders, anxiety disorders, depression, bipolar disorder, eating disorders, panic attacks, PTSD, and schizophrenia. Treatment methods include one on one counseling and family counseling.

Intensive outpatient programs are available for adults and adolescents. This partial day program allows you to meet with licensed counselors, psychiatrists, and psychologists to receive treatment for mental health and substance abuse disorders. The program runs three hours per day, four days per week. Day and evening options are available for adults, and day or after school programs are available for adolescents. Methods of treatment include individual, marital, and family counseling, group therapy, and relapse prevention therapy.

The Center also partners with nearby high schools and middle schools to provide onsite mental health services focused on early identification and prevention. Assistance can be provided through counseling, school staff meetings, and family consultations.

In addition to in person therapy, they offer virtual visits with psychiatrists and psychologists. Services include one on one counseling, marriage and family counseling, and substance use and addiction treatment.

They may accept most forms of commercial insurance. Verify your coverage with your individual provider as out of network benefits can vary.

Latest Reviews

Christopher Kemble, Jr.
2 weeks ago on Google
1
Change your hours online, your not 24 hours when you call after hours the voice messaging system says your office is closed so it s not 24 hours thankyou
Response from the owner1 week ago
We would welcome the opportunity to speak with you and learn more about your experience. If you'd like for a representative to reach out to you to discuss this further, please email your contact information to AMGIllinois@ascension.org. Thank you.
Axolotls Yes
1 month ago on Google
1
I went here as a young, scared kid after my first attempt and what they did was completely out of proportion. When I was inpatient, it was overcrowded and over capacity. When I went to their php program after impatient one of the staff took it upon themselves as an order from the psychiatrist (not sure if that was true) to call my current outpatient therapy facility to attempt to speak to my therapist even though I wasn't actively doing sessions there as my insurance wouldn't cover both php AND therapy AND THEN tell her all my mental health issues were "attention seeking" and that I was "trying to get a rise out of my parents and therapist" and that my therapist shouldn't "feed into it". That is extremely unprofessional and a violation of some sorts i'm pretty sure. And ah yes, me being a scared, suicidal preteen overdosing and being in active psychosis and not wanting to live is "trying to get a rise". Avoid this place if you can.
Maureen long
1 month ago on Google
1
Brought my daughter here a month ago for depression and anxiety. Dr Hussain over medicated here and wouldn t lower her medication. Didn t do anything for her. He won t even fill out her paperwork for short term disability so she can be paid!!! I call every day for a month and no answer!!! They don t care!!!I am a mother do not send your child or teenager here ! My daughter is at SunCloud getting the care she needs. Alexian Brothers are not compassionate towards your daughter or son. Don t make the mistake I did Dr Hussain is a monster! No one responds to help here with the paperwork except her case manager said she gave it to the psychiatrist(Dr Hussain). This is a very unprofessional for a psychiatrist!!! And for the hospital not responding to take of things !! If I could give a 0 I would! especially for Dr HUSSAIN!!!!!! Monica Pratcher, I see you are quick to reply to the good reviews but don t answer the bad ones! That s a little backwards I would think you would be more concerned about the unhappy patients and make changes that are needed and acknowledge them. But I have called you and you keep saying you will call back with an answer why Dr Hussain hasn t filled out the short term disability papers so my daughter can get paid!!!!! Don t bring your loved ones here!!!!Dont trust Dr Hussain!!!

Location

Accepted Insurance

Ascension Alexian Brothers – Behavioral Health Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
The Outpatient Adolescent Chemical Abuse Program offers structured after-school program provides group and individual therapy to help manage mood and maintain sobriety, thorough evaluation of any concurrent emotional, behavioral, or cognitive problems, group therapy four times a week, family therapy to plan treatment and changes to the family system, liaison with school to communicate progress and advise about school interventions, mandatory participation in self-help groups outside the program three times a week, parent-only support group, weekly multi-family group to improve communication and problem solving skills, random drug screens and/or breathalyzers, and aftercare support groups.
inpatient iconInpatient
When participating in an inpatient rehab program, you'll reside at the treatment center for the duration of the program. Your housing and meals are provided, allowing you to focus on your recovery without outside triggers, stressors, and other distractions. You'll receive daily addiction counseling, drawing on various psychotherapeutic approaches like cognitive behavioral therapy (CBT) and motivational interviewing. Many inpatient drug rehabs also offer complementary holistic therapies, such as yoga, meditation, or animal therapy, and creative arts therapy.
intensive-outpatient iconIntensive Outpatient
The Intensive Outpatient Program runs 3 hours per day and offers either morning or afternoon programming for 4 days per week. The Intensive Outpatient Program offers day and evening programs for adults, day or after-school programs designed specifically for adolescents, individual, marital, and family counseling, group therapy, family communication programs for adolescents and their parents, and aftercare services such as therapeutic groups to discuss relapse prevention.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
heart-hands iconIntervention Services
Intervention Services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. The Substance Abuse Feedback & Education Program (SAFE) is an early intervention for employees who have tested positive for drugs or show other signs of substance abuse. The Family Options Program is antervention program for adolescents experimenting with alcohol or drugs and their parents.
partial-hospitalization iconPartial Hospitalization Program
As a flexible option, a partial hospitalization program (PHP) is tailored for those who don't require 24-hour care. PHP treatment can include daily therapeutic sessions and services such as relapse prevention and medication management. Based on your needs, PHP treatment duration can average 90 days and require a minimum of 20 hours of commitment weekly. While a partial hospitalization program typically requires a commute, telehealth may be available. PHP treatment costs can vary but are often covered by most insurance.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
medically-assisted-detox iconMedically Assisted Detox
The Chemical Dependency Program at Alexian Brothers Behavioral Health Hospital is an abstinence based treatment program which means that abstinence from alcohol and all mood altering addictive substances is required. This includes abstinence from any medications which may have been prescribed for an individual, but are addictive in nature. The Adult Outpatient Detoxification offers supportive care while withdrawing from alcohol or drug use, specialized treatment team to ensure medical stability, thorough evaluation to identify other conditions that may be present and identify treatment goals, and full medication services including education on the medications you are taking and monitoring your progress to ensure positive treatment development.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Illinois is designed to help people recover from addiction to a number of substances. The length of each program and its intensity tend to vary, and the plan of care is based on your individual needs.

The Center for Addiction Medicine also treats patients who have both addiction issues and psychiatric diagnoses. Treatment goals emphasize education and relapse prevention to manage combined addiction and psychiatric problems effectively. The treatment program provides education and support to help patients understand how to incorporate the following into their recovery: abstinence from all addictive mood-altering substances and behaviors, 12-step meetings and other community-based support groups, identifying and utilizing an appropriate 12-step sponsor, exercise, good nutrition, a sense of spirituality to build back inner self, morals, values, and beliefs, awareness of negative thinking patterns and other relapse triggers, learning coping skills to manage relapse triggers, urges, and other relapse patterns, develop an individualized relapse prevention plan for continued abstinence, and understanding the role and proper usage of prescribed medications.

The Center for Addiction Medicine offers a variety of treatment programs and services for adults, adolescents, and families suffering from chemical dependency and other addiction disorders. At Alexian Brothers Behavioral Health Hospital, we address chemical dependency and process addictions (addictive behaviors such as gambling, shopping, and sexual activity) through group lectures and process groups. Treatment provides a solution-focused approach that allows clients to set individual treatment goals in order to develop a solid relapse prevention plan. The involvement of family members and a connection with community-based support groups are part of the patient's treatment goals.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
hiv-aids-program thumbnail image
HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Their treatment team provides weekly Family Nights to which patients are encouraged to bring their family members. Family Night programming offers an opportunity for loved ones to gain a common understanding of how addiction has impacted the family, learn about what it means to be in recovery, identify healthy patterns while learning to discontinue destructive family patterns, and begin to work together towards the process of healing.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Amenities

  • art iconArt Activities
  • music2 iconMusic Room
  • home-setting iconResidential Setting

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (800) 432-5005
Building icon

1650 Moon Lake Boulevard
Hoffman Estates, IL 60169

Fact checked and written by:
Courtney Myers, MS
Edited by:
Peter Lee, PhD

Reviews of Ascension Alexian Brothers – Behavioral Health Hospital

2.3/5 (318 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.3 (318 reviews)
Christopher Kemble, Jr.
2 weeks ago
1

Change your hours online, your not 24 hours when you call after hours the voice messaging system says your office is closed so it s not 24 hours thankyou

Response from the owner2 weeks ago
We would welcome the opportunity to speak with you and learn more about your experience. If you'd like for a representative to reach out to you to discuss this further, please email your contact information to AMGIllinois@ascension.org. Thank you.
Axolotls Yes
1 month ago
1

I went here as a young, scared kid after my first attempt and what they did was completely out of proportion. When I was inpatient, it was overcrowded and over capacity. When I went to their php program after impatient one of the staff took it upon themselves as an order from the psychiatrist (not sure if that was true) to call my current outpatient therapy facility to attempt to speak to my therapist even though I wasn't actively doing sessions there as my insurance wouldn't cover both php AND therapy AND THEN tell her all my mental health issues were "attention seeking" and that I was "trying to get a rise out of my parents and therapist" and that my therapist shouldn't "feed into it". That is extremely unprofessional and a violation of some sorts i'm pretty sure. And ah yes, me being a scared, suicidal preteen overdosing and being in active psychosis and not wanting to live is "trying to get a rise". Avoid this place if you can.

Maureen long
1 month ago
1

Brought my daughter here a month ago for depression and anxiety. Dr Hussain over medicated here and wouldn t lower her medication. Didn t do anything for her. He won t even fill out her paperwork for short term disability so she can be paid!!! I call every day for a month and no answer!!! They don t care!!!I am a mother do not send your child or teenager here ! My daughter is at SunCloud getting the care she needs. Alexian Brothers are not compassionate towards your daughter or son. Don t make the mistake I did Dr Hussain is a monster! No one responds to help here with the paperwork except her case manager said she gave it to the psychiatrist(Dr Hussain). This is a very unprofessional for a psychiatrist!!! And for the hospital not responding to take of things !! If I could give a 0 I would! especially for Dr HUSSAIN!!!!!! Monica Pratcher, I see you are quick to reply to the good reviews but don t answer the bad ones! That s a little backwards I would think you would be more concerned about the unhappy patients and make changes that are needed and acknowledge them. But I have called you and you keep saying you will call back with an answer why Dr Hussain hasn t filled out the short term disability papers so my daughter can get paid!!!!! Don t bring your loved ones here!!!!Dont trust Dr Hussain!!!

Sarah Kat Kamal
1 month ago
5

Honestly almost didn't come here because the reviews scared me but it's not bad. I feel like all the bad reviews are involuntary admits but I was voluntary so maybe my experience is just different. All of the counselors and the doctors were nice to me, occasionally nurses would mess up other peoples meds or be a little irritated but it didn't really affect me personally. Everything was clean and they gave a bunch of food. Overall it was good and the people were nice so it was definitely a help. I wouldn't let the bad reviews scare you from not going.

Response from the owner1 month ago
Thank you; we appreciate your feedback! -Ascension Illinois Community Manager
Natalie Calcagno
1 month ago
1

They refused to help my child because he yelled at me. Drove 5 hours here thinking it was the best quality care. The supervisor is a waste of space.

Response from the owner1 month ago
We would appreciate the opportunity to work toward a resolution. Please reach out to us at 773-217-0631 (Mon-Fri 8 am-4:30 pm) at your convenience. We hope to hear from you soon. Thank you. -Ascension Illinois Community Manager
Amie Albano
1 month ago
1

Response from the owner1 month ago
We try very hard to meet expectations and we regret that we have not done so in this case. If there is any additional feedback you would like to share with our team, feel free to reach out to us at 773-217-0631. -Ascension Illinois Community Manager
Kelsea McCracken
1 month ago
1

Went here as a 12 year old little girl against my will for an eating disorder I never had lost weight was stuck here for 6weeks punished all the time I pulled my hair up once and I got locked out of the bathroom in my own room yeah went in for an eating disorder came out self harming which I really don t think putting people who self harm and people with eating disorders in the same space was smart but what do I know

Jim C
2 months ago
1

After I finished one week in the 2 north inpatient jail for anxiety and depression and suicidal thoughts, I went to the optional outpatient program for six hours a day five days a week for about one month. After the first two weeks I made a complaint to the Director, named Sierra, that the morning group counselor insulted me and said I shouldn't be in the program because I'm not as ill as the other students/patients. She called a meeting with me and the counselor and afterwards they wanted to kick me out of the program. I couldn't believe they were ganging up on me. I was an extreme suicidal patient and was almost ready to pull the trigger, but I survived and now they were both treating me in a way I didn't expect. I mentioned this to another patient that had also made a complaint to the Director Sierra and he told me that they retaliated and tried to kick him out of the program also. What's crazy is that after my complaint, they announced they were going to change the program a little bit in the very same way that I had suggested to them. If you attend and graduate from the outpatient program, they want you to attend the Intensives Inpatient Program, called IOP. There is nothing "Intensive" about this program, it is the same as the Outpatient program except you only do a half day and its really not worth waking up, driving in, for only three hours of class, so I think it's a rip off. I was also bullied by a transgender female to male for getting her pronouns mixed up and my counselor didn't do anything about it and they let the bully stay in my morning group. All I was doing was trying to help the suicidal transgender person and it was first time ever meeting a transgender person and I got a pronoun wrong and she got in my face and put the middle finger in my face and called me names. I guess she didn't appreciate that I was trying to help her and my counselor didn't care either. After the incident I requested to be discharged from the program because I felt my counselor was too ignorant and wasn't qualified to help suicidal patients.

Veronica Orozco-Alfano
2 months ago
1

I was suddenly not able to bear weight on my leg and it was going numb. I went to this hospital for help and the triage nurse asked what was wrong. I told him my symptoms. Then he badgered me about being a veteran, doing dope. Then he said something like don't focus on your leg, focus on this (pointing to his head).When I got a room, they stripped me of my clothes, my shoes, my phone, everything and took them out of the room. I didn't know what was happening. They gave me a different colored gown. My husband noticed fresh blood on the floor and the attending nurse dropped the cords for my monitors on the floor with the blood and just stuck them straight back in. Now a Dr comes and he asks my symptoms but brings up mental health several times. I got scared and started to panic wondering if I should just leave or if I should try to explain. I chose to stay and explain. Luckily the Dr is actually educated and knew I didn't need mental health.What happened to me shouldn't happen to anyone dealing with a medical emergency. Not only was I terrified because my leg stopped functioning, but I was about to lose my right to freedom because the triage nurse took issue with me.

Alexis Mazzini
2 months ago
5

The staff there and the psychiatrist was awesome and I felt cared for definitely there.

Response from the owner2 months ago
Thanks for the great feedback! We will be sure to pass it along to our team! We wish you good health and wellness. -Ascension Illinois Community Manager
Sean Patel
2 months ago
1

Response from the owner2 months ago
We try very hard to meet expectations and we regret that we have not done so in this case. If there is any feedback you would like to share, feel free to reach out to us at 773-217-0631 (Mon-Fri 8 am-4:30 pm). -Ascension Illinois Community Manager
Mia Ryan
2 months ago
1

workers verbally abused me and the genuinely didn't care about me and the other kids well being.

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