Willow Springs Center

690 Edison Way
Reno, NV 89502

Willow Springs Center NV

About Willow Springs Center

Willow Springs Center is an adolescent treatment center providing outpatient services. You'll find 'em out in Reno, Nevada. They offer partial hospitalization (PHP) and intensive outpatient (IOP) tracks for teens.

The outpatient programs help you focus on and work toward maintaining mental wellness and address overwhelming emotions that can cause difficulties in life, including substance abuse, impulsivity, and family conflict. They provide teens with education about the complex problems associated with drug and alcohol addiction and what’s required to achieve long-term sobriety.

The earlier that substance abuse begins in an individual’s life, it’s more likely to become a serious issue. During residential addiction treatment, your program is centered on a specific educational track in which your recovery is addressed as an ongoing journey that begins with admission and continues throughout your life. The vision of this educational program is to meet your needs when you start your addiction recovery journey and then empower you to make healthy choices as you learn the strategies required to become and maintain sobriety.

The educational program inspires you to continue on this path after leaving the addiction center. The program includes dialectical behavior therapy (DBT) that’s designed to help adolescents who are struggling. The DBT program in this facility takes a skills-based approach to help turn your behaviors into the creation of strategies that work for you. They use a whole family approach so you and your family are actively involved in weekly sessions and participate in weekend training.

Team skills specific to those addicted to drugs and alcohol are taught using dialectical behavior therapy. You also participate in psychoeducational groups, process groups, and motivational interviewing groups to develop relapse prevention strategies. Within the program, you participate in individual counseling and 12 Step meetings. Your counselors are involved in a multidimensional treatment team staffing to evaluate your progress using your customized treatment plan.

They accept many major insurance providers and will verify your insurance coverage before beginning treatment.

Latest Reviews

Knox Coleman
3 months ago on Google
1
In the first week I was inpatient another patient told doctors they felt bumps all over their chest and were worried so they asked to be seen by a doctor. They waited a good week and a half for that appointment. When they finally do get that appointment they came back sobbing saying that the nurse took one look, did nothing else and said they were fine. Another time almost half my unit was on bedrest because of the flu. When I got it I asked to be put on bedrest because I didn t feel well. They told me I would have to go with the rest of the unit because I didn t have a fever. Later I was sobbing because I felt horrible and was forced to participate in school when I was unwell. They finally listened to me and put me on bedrest for 24 hours. The next day the same nurse tested me for the flu and what a surprise it was positive. Another girl broke her toe from kicking the wall (her fault but still) it took them a week to get her seen and she came back in a boot. It takes a wild amount of convincing ofr these nurses to do anything to help you other than take your temperature and give you a cup of ice. Patients walking around with untreated broken bones is sick.
Response from the owner6 months ago
Thank you for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting https://willowspringscenter.com/contact/. We hope to hear from you soon.
Timothy Tyler
3 months ago on Google
1
Response from the owner2 months ago
Hello, Timothy. We appreciate that you took the time to review us. We would like to attain more details about this; could you please visit https://willowspringscenter.com/contact/ at your earliest convenience and provide us with your contact information? We look forward to hearing from you.
Jennie Woodruff
3 months ago on Google
5
There aren't words to express my gratitude for the treatment my child received at this facility. The doctors, therapists and staff are, in my opinion, the best of the best. I highly recommend Willow Springs to any family trying to get help for their struggling children. They gave us the ability to heal as a family. We learned valuable tools that have allowed us to develop better habits and provide better support for our child. I recommend the DBT method that Willow Springs provides. Our child expressed gratitude for the opportunity to learn why they were having issues and how to navigate life to avoid serious problems in the future. The 6 month stay was gruelling for the entire family, but well worth the sacrifice. Thank you, Willow Springs!!
Response from the owner2 months ago
Hi, Jennie. Thank you for taking the time to share your kind words with us! Compliments such as these are held very dear to our hearts. We re currently working on a staff recognition campaign and would like to share your kind words with our community. If we may include your anonymous feedback, please fill out the following form by visiting https://ebgw.short.gy/WillowSpringsCenter. Thank you again for sharing your thoughtful comments with us.

Location

Accepted Insurance

Willow Springs Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient rehabs provide addiction treatment aligned with clients' unique schedule and evolving needs. Many programs offer evening, night, morning, and weekend services to accommodate clients who are working professionals or full-time caregivers. They also provide a full continuum of care, including psychotherapy, recovery-focused life skills training, and, for clients in alcohol and/or opioid recovery, medication assisted treatment (MAT).
inpatient iconInpatient
Inpatient rehab provides a highly structured and supportive environment for clients at an increased risk of relapse, including clients exiting detox, those in early recovery, and those experiencing crisis. Many inpatient treatment centers offer round-the-clock clinical care. Their principal treatment modality is usually psychotherapy, including individual, group, and family counseling. Clients may also participate in extensive life skills training to support their long-term sobriety. Some rehabs offer holistic therapies, including massage, meditation, and nutrition therapy.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient programs are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs. The Intensive Outpatient Program gives patients the chance to participate in a structured treatment plan part-time while they transition back to home and work or other responsibilities.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
hiv-aids-program thumbnail image
HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Substance abuse counselors may apply cognitive behavioral therapy in Nevada during individual, family, or group sessions. Using a goal oriented approach, the therapist will help participants change negative thinking and behavioral patterns to address substance use and related challenges.

If you're experiencing substance use disorder, dialectical behavior therapy in Nevada can help you reduce cravings, learn healthier ways to manage stress, and avoid situations that can lead to substance abuse. Treatment includes one on one sessions with your therapist as well as group sessions to practice the skills you're learning.

Group therapy opportunities in Nevada allow you to see how successful recovery behaviors are modeled by your peers. You learn conflict resolution skills and are empowered to recognize your strengths and overcome your addiction.

Individual therapy provides you with a confidential setting to explore the complex factors that contribute to drug and alcohol addiction. Your therapist can provide tailored support and help you develop healthy coping strategies, improve self control, and build a foundation for sustainable sobriety.

Trauma therapy uses trauma focused care to help you understand and manage your emotional and physical responses. Using therapeutic interventions, you learn to reframe the experience. This helps to reduce your anxiety and build your resilience to face future challenges and gain control over your life.

Using recreational therapy in a holistic addiction treatment program allows you to find joy and purpose within healthy activities. You might engage in group games, arts and crafts, and fitness programs that promote relaxation and physical health. These are essential for long term recovery.

Amenities

  • art iconArt Activities
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (775) 858-3303
Building icon

690 Edison Way
Reno, NV 89502

Fact checked and written by:
Gayle Morris, BSN, MSN
Edited by:
Peter Lee, PhD

Reviews of Willow Springs Center

2.7/5 (128 reviews)
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Reviews

Overall Experience
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Google Reviews

2.7 (128 reviews)
Nico Halasz
1 month ago
4

hi, im nico, im 15 and i just got out of willow springs yesterday. i was there for nearly five months. i looked at these reviews and yes, some of its true, but its not only bad things. i know all of the people who wrote a review made "friends" and had good laughs and experiences. i know that its hard to see the good when bad happens, but willow springs is good, not for everyone. not every skill taught here is going to benefit you, but you will find a select few that do. i have had many bad experiences here, from restraints, to sobbing, to hitting staff. yes i was a tough kid. but willow did help me. it taught me to control my impulses, my actions and my thoughts. the staff, (99% of them) are great and really try to help the kids. i have connected with so many staff and i will never forget them. i know being sent to a place you dont want to be at can be hard, i didnt talk to my guardians for 2-3 months, i was angry, and i still am angry. but willow isnt supposed to "change" you or take your emotions "away." its there to help you manage and express. alot of kids have problems with abusive households and are sent here for running away, and yea willow doesnt really help that part of your "problems." but thats okay. i want to say thank you to gianna, vanessa, jessica, sierra, mikayla, bria, marce, lolo, elsie, tay/lupe, ms. jess, skyla, jayla, taylynn, monse, sarah, maafu, ileana, esme (noc), maria (noc), emma, haley, tati, lex, vee, jazzy, blair and destiny, sabrina, nurse holly, nurse cara, nurse geri (noc), and especially megan, the best therapist i could have asked for, and everyone else im missing. thank you all for not giving up on me. fws (forever) willow springs edit: (also take into note alot of these reviews are from years ago, willow is a great place now.)edit:its been almost three months sense i have been out now. i miss willow and all the staff, if you are reading this i miss you all so much, im starting to write letters to send to you guys. again thank you so much for never giving ip on me. i will forever rememver my time at willow. as i cant talk to the staff, im doing good! im taking my meds, im doing my school work too! im so proud of how far ive come, thanks to you guys. i hope more kids like me get to meet you and have the experience i had, (not exactly like mine cos it was a lil chaotic lol,) but i hope that you guys as staff can help more people. you really are changing kids lives. i miss you all so much, fws, not fuck willow springs but forever willow springs i love you all therapeutically with boundaries, not really but i have to say that lol, bye! N cooh i also wanted to apologize again for being an ass, specifically to taylynn, i wish that i wasnt mad at you when i left. im so thankfull for you.edit number 2:it is october 20th, i am sober from sh for 9 months and 20 days, weed for id say 5-6 months, and alcohol for over a year. i am doing very well, im getting my GED, im taking my meds morning and night. i still think about everything that happened during my time there. i miss the staff so deeply and hope someday we can reconnect. im am so greatful for willow even though i hated it so much. when i look back i know that you guys had the best interest for me. thank you all for not giving up on me. i wish i stayed for a little longer because im still struggling a little, but i hope i can work it out. i finally have plans for my future and hope to carey them out. onceee againnnn thank you all so much. i love all of you dearly. (screw the theraputical boundaries) peace out also my socials are all nuttynic0 for those who forgot lol. bye fr now

Response from the owner8 months ago
Hi, Nico. Thank you for taking the time to leave us these kind comments. We'd like to learn more about any concerns you may have. At your convenience, please provide us with your contact information by visiting https://willowspringscenter.com/contact/. We hope to hear from you soon.
K G
1 month ago
1

If you'd like your child to leave with more psychiatric problems than they're admitted with, send them here. You are evil people chasing monetary gains at the expense of children.

Response from the owner1 month ago
Hello. We appreciate that you took the time to review us. We would like to attain more details about this; could you please visit https://willowspringscenter.com/contact/ at your earliest convenience and provide us with your contact information? We look forward to hearing from you.
Meg
1 month ago
5

Willow Springs was the best place I could have sent my child. My child s therapist was Miranda and I honestly could not have asked for anyone better. She is intelligent, kind but firm, she connected with my child and earned his trust. She earned my trust as well, she was supportive and validated my feelings as a parent. The DBT skills my child learned at Willow Springs prepared them to successfully navigate stressful situations at home and out in the world. It also taught them how to successfully navigate the negative thought patterns. It also helped me as a parent. I learned how to speak to my child in a productive way that is also validating. My child has been home for about 2.5 months now. We have had hiccups, but we both have a new set of skills to handle things differently, and we are. I can not believe the amount of support I have felt and still feel from this facility and the staff. Family connections is extremely educational and a great place to build your village of understanding and supportive people. I am forever grateful that this facility gave my child the tools I didn t know they desperately needed.

Response from the owner1 month ago
Hi, Meg. Thank you for taking the time to share your kind words with us! Compliments such as these are held very dear to our hearts. We re currently working on a staff recognition campaign and would like to share your kind words with our community. If we may include your anonymous feedback, please fill out the following form by visiting https://ebgw.short.gy/WillowSpringsCenter. Thank you again for sharing your thoughtful comments with us.
Danielle White
1 month ago
4

I thought I hated this place at the time. But I was 14/15 and now I m 42. Hind site is 20/20 tho- sometimes it necessary to send kids places like these. And if you have to, this was a nice place back when I was here. Some of the staff had the patience of saints tho, I remember grabbing the pool chalk and chewing it up then spitting it in counselor Mitch s face, a la Green Mile hahaha he just removed his glasses from his now blue face and could see again, (I m sure not as clearly) and continued with the takedown professionally and wasn t any rougher than normal (as many would ve been to such a little witch such as my 14/15 year old self indeed was...I spent quite a few hours in five point restraint in the quiet room trying to chew my way outta the leather restraints after a lot of my escapades ahhhh good times. Like I said, I thought I hated it then, but then, I was only 14/15. A couple decades of heroin addiction and jail, criminal life and abusive boyfriends awaited me to show me Willow Springs and their staff was a cakewalk. I m now 42 and just put my fifth and last child down to bed. As I look at my kids, walking into each one s bedroom and listening to the house settle as it begins to get cooler here, and I miss some of the girls I knew way back then while I was at WS. And some of the staff as well. And if any of my own brood turn out to have a need for a RTC I would consider WS. But I m hoping I know all the tricks and can nip bad behaviors in the bud before it comes to that. I believe this place tried to help me. I do.

Response from the owner1 month ago
Hello, Danielle. Thanks for taking the time to leave us positive feedback! Have a great day!
Mackenzie Mellenbrerger
1 month ago
1

It was genuinely terrible. My legal guardians put me here at one point and it was terrible. The staff really don t care about the children, they ignore the kids and get an attitude with them when they need something and ask questions, and when they try to deescalate a situation they make it worse and restrain kids and put them in the quiet room when it s not necessary. Te staff also cause tension and drama between the patients just to have a laugh and mock them. They openly mock, insult, laugh, and judge patients. Some staff are better than others but not many. The therapist don t listen to the kids and here what the want and take things way out of context. Plus the units may look clean but they are not, the tables occasionally get cleaned by the staff but not often while I was in there I got scabies and Covid, I got sick very often in there one time I ran a fever up to 103 and the nurse would not listen to me when I told her I wasn t feeling good and ignored me and 4 hours later she came to check on me in my room and I was in a puddle of vomit and pee because I had passed out and couldn t move due to my body overheating from the fever. And when I told my legal guardian about it the nurse and staff told them I was making things up to try and make them want to pull me out of there. These are just some personal experiences, and facts

Response from the owner1 month ago
Hi, Mackenzie. Thank you for sharing your concerns with us. We'd appreciate the opportunity to discuss them with you in more detail directly. Should you wish to speak with a representative in more detail, please provide us with your contact information by visiting https://willowspringscenter.com/contact/. Thank you again.
Knox Coleman
2 months ago
1

In the first week I was inpatient another patient told doctors they felt bumps all over their chest and were worried so they asked to be seen by a doctor. They waited a good week and a half for that appointment. When they finally do get that appointment they came back sobbing saying that the nurse took one look, did nothing else and said they were fine. Another time almost half my unit was on bedrest because of the flu. When I got it I asked to be put on bedrest because I didn t feel well. They told me I would have to go with the rest of the unit because I didn t have a fever. Later I was sobbing because I felt horrible and was forced to participate in school when I was unwell. They finally listened to me and put me on bedrest for 24 hours. The next day the same nurse tested me for the flu and what a surprise it was positive. Another girl broke her toe from kicking the wall (her fault but still) it took them a week to get her seen and she came back in a boot. It takes a wild amount of convincing ofr these nurses to do anything to help you other than take your temperature and give you a cup of ice. Patients walking around with untreated broken bones is sick.

Response from the owner11 months ago
Thank you for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting https://willowspringscenter.com/contact/. We hope to hear from you soon.
Timothy Tyler
3 months ago
1

Response from the owner3 months ago
Hello, Timothy. We appreciate that you took the time to review us. We would like to attain more details about this; could you please visit https://willowspringscenter.com/contact/ at your earliest convenience and provide us with your contact information? We look forward to hearing from you.
Jennie Woodruff
3 months ago
5

There aren't words to express my gratitude for the treatment my child received at this facility. The doctors, therapists and staff are, in my opinion, the best of the best. I highly recommend Willow Springs to any family trying to get help for their struggling children. They gave us the ability to heal as a family. We learned valuable tools that have allowed us to develop better habits and provide better support for our child. I recommend the DBT method that Willow Springs provides. Our child expressed gratitude for the opportunity to learn why they were having issues and how to navigate life to avoid serious problems in the future. The 6 month stay was gruelling for the entire family, but well worth the sacrifice. Thank you, Willow Springs!!

Response from the owner3 months ago
Hi, Jennie. Thank you for taking the time to share your kind words with us! Compliments such as these are held very dear to our hearts. We re currently working on a staff recognition campaign and would like to share your kind words with our community. If we may include your anonymous feedback, please fill out the following form by visiting https://ebgw.short.gy/WillowSpringsCenter. Thank you again for sharing your thoughtful comments with us.
Earl Laih
4 months ago
1

This is a parent review.Willow Springs seems to have some serious ethical issues in their approach to care and families. It's hard to build trust and a therapeutic relationship when you're certain you're being lied to. Behavior like this from an organization doesn't give youth "warm fuzzy" that they are doing the right thing while taking care of your child.Would not recommend.

Response from the owner4 months ago
Hi, Earl. Your feedback is very important to us and we truly appreciate you taking the time to share it with us. We'd like to take the opportunity to follow up with you directly so that we can learn more about your concerns. At your convenience, please provide us with your contact information by visiting https://willowspringscenter.com/contact/. Again, thank you.
Lana Ellison
4 months ago
5

Willow springs saved our family from a crisis where we would not be able navigate from by ourselves. My child was on the brink of being homeless and being a drug addict. Willow springs is a locked down facility and I could be in peace she would not ran away and DBT program gave very valuable skills to use in challenging situations while psychiatrist and family therapy was working on stabilization of family situation. Another great source at the facility is a family connection program for support of parents. All the staff is very polite and professional.Cannot be grateful enough.

Response from the owner4 months ago
Hi, Lana. Thank you for taking the time to share your kind words with us! Compliments such as these are held very dear to our hearts. We re currently working on a staff recognition campaign and would like to share your kind words with our community. If we may include your feedback, please provide us with your contact information by visiting https://willowspringscenter.com/contact/. We hope to hear from you soon.
Cosmic Algae
5 months ago
1

I went to Willow Springs in 2007 when I was 14, I am now 30 years old and still have horrible memories of this place. Staff would openly mock/make fun of us. Would purposely cause tension between patients for no reason then to have a laugh, openly, in front of us. There is so much more I could say but this review is long enough as is. There is no compassion here, there is no sense of safety. Do NOT send your children here.

Response from the owner5 months ago
We understand that your time is valuable and appreciate you taking the time to share your feedback with us. If you would like to discuss your concerns further with a representative, please provide us with your contact information by visiting https://willowspringscenter.com/contact/. Thank you for reaching out.
Soul infused
5 months ago
5

HELLO WILLOW, ITS SHAWN PROCTORRRRecently I was out in here (to be specific from dec;26th to march;25) 2023-24 and at first I really hated the place but then I realized it actually helped me so so much. Im 5+ months clean of drugs and self harm and thanks to this place its highly likely I ll stay clean. As many of the bad reviews there are in this place I highly recommend sending your kids here if they struggle badly with mental health/drug abuse, I used to absolutely despise my mom but also once again thanks to this place me and my mom are healthier than ever and a good communication, i thank all the staff but these ones in particular,Skyla,aiden,Elsie,finau,tay,joe,and so many others, everyone really thank you so much and I hope you see this skyla

Response from the owner5 months ago
Hi, Shawn. Thank you for taking the time to give our staff a shout-out! Hearing kind words and sentiments such as these are always so meaningful. We will be sure to forward your positive messages along to our team. Take care, and we hope you are well!
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