The Pavilion at Williamsburg Place

5483 Mooretown Road Williamsburg, VA 23188
DetoxInpatientOutpatient
The Pavilion at Williamsburg Place VA 23188

About The Pavilion at Williamsburg Place

The Pavilion at Williamsburg Place is a residential addiction and mental health treatment center based in Williamsburg, Virginia. They have capacity for 66 adults and seniors. Along with substance use disorder, they’re also able to treat depression, schizophrenia, anxiety disorder, and bipolar disorder. They also offer outpatient care for those who don’t need round-the-clock support.

Their acute care programs are designed to stabilize your condition quickly, providing intensive levels of care for anyone considered a danger to themselves or the people around them, and to people who can no longer function due to a psychiatric condition.

As part of their treatment program, they use a number of different methods in conjunction with individual and group therapy. Cognitive behavior therapy (CBT) is a type of therapy that focuses on restructuring your thought patterns and behavior patterns that contribute to substance use or mental health disorders. The idea is to shift your internal feelings so that you have more control over your external actions.

Dialectical behavioral therapy (DBT) is a type of CBT. It focuses specifically on giving you the skills needed to navigate intense negative emotions and work through relational conflicts. I believe it’s slightly more practical than CBT because the goal is to build new skills that help you manage challenging situations.

For older adults in particular, they offer recreational therapy like exercise and games to improve their cognitive function and help them feel happier overall. They also host fun karaoke sessions so all residents can spend time together in a light-hearted way.

Latest Reviews

Alicia Smith
1 week ago on Google
1
Don't communicate curse at your love ones very unprofessional
Michael Louard
2 weeks ago on Google
3
The staff? As in the people ON THE FLOOR? They re 90% great. I love Linda B, Destiny, Bobby, Isaac, Onias, Carrie, Natasha, Anthony, and Pierce. They are the reason I was able to last ten days in that place.Outside of the that. What kind of medical facility is out of stock of scrubs for patients for EIGHT DAYS? What kind of medical facility routinely runs out of socks and deodorant? What kind of medical facility lets a patient say racist remarks towards people of color with no consequence? This medical facility does.The only thing this place does is hire people that care about patients. The rest of it (the administration and back office people) could care less whether you get better or not as long as they can bill you. This is one of the grossest examples of for profit medical enterprises I have ever seen. I feel sorry for the on the floor staff that actually care about patients. They re working under impossible conditions, which then worsens the treatment outcomes for patients.This administration is evil. The staff are great.
Ryan Penson
3 weeks ago on Google
1
As a health care professional, I am honestly taken a back and rather frustrated dealing with the services that have been provided. I have been trying to contact my fianc for the last two days and havent been able to get through. The receptionist were purposely ignoring my calls. To test my theory I called at 3 different times from my number (not back to back, spread out. I understand being annoying) granted I m not from the area so my area code is distinct. All three times my calls were put to voicemail and when I used a different number the receptionist picked up instantly. It s infuriating especially when your fianc has been trying to call you all day in the receptionist will not help you or the nurses that work there. I would not recommend this place to anyone just based off the way they conduct the phone service zero out of 10 would not recommend.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.1 / 10

Location

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient rehabs offer community-based addiction treatment, enabling clients to remain in their homes while in recovery. Their levels of care typically include partial hospitalization (PHP), intensive outpatient (IOP), standard outpatient, and sober living programming. Most outpatient facilities offer addiction counseling and recovery-focused life skills training. Integrative programs include evidence-based holistic therapies, such as meditation, music therapy, and massage. Facilities specializing in alcohol and/or opioid addiction may also provide medication assisted treatment (MAT).
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
aftercare iconAftercare Support
Clients participating in a rehab aftercare program receive comprehensive and customized support as they leave high-intensity treatment, reintegrate into their community, and focus on maintaining their sobriety. These programs offer a wide variety of services to align with the client's unique and evolving needs, often including medical, mental health, and social service program referrals. Clients typically develop their drug rehab aftercare plan in conjunction with their case manager and care team.
medically-assisted-detox iconMedically Assisted Detox
Known as the first step of the addiction recovery process, medical detox is the removal of addictive drugs and alcohol from your body and helping manage physical withdrawal. Medically assisted detox takes place in an inpatient setting where you will be closely monitored by a team of medical professionals to ensure your maximum health and safety. Medications like Suboxone or Vivitrol may be administered if needed to alleviate any potential withdrawal symptoms. This process is typically at least partially covered by most insurance plans.
24-hour icon24-Hour Clinical Care
24-hour clinical care in Virginia features a highly trained team of professionals to treat your physical, mental, and emotional needs. Doctors and nurses are available to prescribe and administer medications. Psychologists and counselors provide professional counseling. Other experts such as nutritionists and addiction specialists may also offer support. This 24/7, comprehensive care is designed to give you the support you need to begin a successful recovery.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When you enroll in drug rehab in Virginia, a treatment plan is designed by professional staff in order to help you overcome drug addiction and modify addictive behaviors. This may include evidence-based treatments, group and individual therapy, and relapse prevention.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Amenities

  • private iconPrivate Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Angela Pasley-Rich, MSW

Chief Executive Officer

Andrew Doss

Chief Financial Officer

Dr. Benjamin Pierce

Medical Director

Garry Spain, LCSW

Director of Business Development

Stephani Rockwell

Director of Admissions

Kelly Lane

Director of Human Resources

Mary Martin

Director of Nursing

Charrise Wade

Executive Assistant

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (888) 822-1750
Building icon

5483 Mooretown Road
Williamsburg VA, 23188

Fact checked and written by:
Hayley Wilson
Edited by:
Peter Lee, PhD

Reviews of The Pavilion at Williamsburg Place

2.05/5 (195 reviews)
1
Staff
1
Amenities
1
Meals
1
Value
1
Cleanliness
5
35
4
15
3
8
2
6
1
131

Reviews

1
Terrible!

I would give a zero if I could! My wife was in there for 7 days. I tried diligently to talk with a doctor concerning my wife, I was trying to see how she was doing. Never heard back. I was out of work for 3 days during this time my wife was in there and I was told to file fo ... Read More

Charles N.
Reviewed on 11/14/2024
Staff
1
Amenities
1
Meals
1
Value
1
Cleanliness
1
1
Abused by S. Dhillon

The thieves at this "rehab" violated my hippa rights & abused other patients due to their "financial status" & intelligence - Doctor & hospital denies individuals drinking on the job & broken down facility such as funny tasting ice/water, abusive 15 minute ch ... Read More

Joseph William N.
Reviewed on 12/22/2023
Staff
1
Amenities
1
Meals
1
Value
1
Cleanliness
1
1
Need help don’t go here

I worked here for close to a year. This is not the place to go if you are hoping to get better. They will only try to give you meds. There is no therapy or counseling here. Most staff don’t care about you. Patients are mistreated or simply ignored. It’s horribly sad. It ... Read More

Eric J.
Reviewed on 9/16/2023
Staff
1
Amenities
1
Meals
1
Value
1
Cleanliness
1
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.1 (185 reviews)
Alicia Smith
1 week ago
1

Don't communicate curse at your love ones very unprofessional

Michael Louard
2 weeks ago
3

The staff? As in the people ON THE FLOOR? They re 90% great. I love Linda B, Destiny, Bobby, Isaac, Onias, Carrie, Natasha, Anthony, and Pierce. They are the reason I was able to last ten days in that place.Outside of the that. What kind of medical facility is out of stock of scrubs for patients for EIGHT DAYS? What kind of medical facility routinely runs out of socks and deodorant? What kind of medical facility lets a patient say racist remarks towards people of color with no consequence? This medical facility does.The only thing this place does is hire people that care about patients. The rest of it (the administration and back office people) could care less whether you get better or not as long as they can bill you. This is one of the grossest examples of for profit medical enterprises I have ever seen. I feel sorry for the on the floor staff that actually care about patients. They re working under impossible conditions, which then worsens the treatment outcomes for patients.This administration is evil. The staff are great.

Ryan Penson
3 weeks ago
1

As a health care professional, I am honestly taken a back and rather frustrated dealing with the services that have been provided. I have been trying to contact my fianc� for the last two days and havent been able to get through. The receptionist were purposely ignoring my calls. To test my theory I called at 3 different times from my number (not back to back, spread out. I understand being annoying) granted I m not from the area so my area code is distinct. All three times my calls were put to voicemail and when I used a different number the receptionist picked up instantly. It s infuriating especially when your fianc� has been trying to call you all day in the receptionist will not help you or the nurses that work there. I would not recommend this place to anyone just based off the way they conduct the phone service zero out of 10 would not recommend.

Tanya White
3 weeks ago
1

Been calling trying to contact someone about a love one, they transfer me and the phone just rings .

Response from the owner3 weeks ago
We are sorry to see this. Please call (757) 767-5111 or reach out to our Patient Advocacy Team at pav-community-relations@pavilionwp.com in order to discuss any concerns and work towards a resolution.
Hidden Ops
4 weeks ago
1

Nobody does their job, they waste your time and charge you money for your own information!!!!! They don't return calls ,I've been calling nonstop to get a copy of my discharge papers sent to me and that old fool in the medical dept is so lazy and doesn't return calls and doesn't answer them!!

Response from the owner4 weeks ago
We take these concerns seriously and want to address them appropriately. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of the expressed concerns. Please reach out to our Patient Advocacy Team at pav-community-relations@pavilionwp.com.
Jessica
1 month ago
1

Cannot get anyone to answer the phone and I've been calling for DAYS. Pathetic.

Response from the owner4 weeks ago
Hi Jessica, we would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of the expressed concerns. Please reach out to our Patient Advocacy Team at pav-community-relations@pavilionwp.com.
charlie napier
1 month ago
1

I would give a zero if I could! My wife was in there for 7 days. I tried diligently to talk with a doctor concerning my wife, I was trying to see how she was doing. Never heard back. I was out of work for 3 days during this time my wife was in there and I was told to file for FMLA. Well, the paper work was sent to them, and they never filled any paper work out, so my FMLA was denied. I left voicemails as well as emails trying to get the paperwork completed, not as much as an email or phone call back. My wife said the nurses were very nice and respectful. But, I'm going to say the managers of this place are incompetent and uncaring. I was told I would have to pay before I could pick my wife up, and you better believe they called back about that. Hopefully will not have to go through any of this again, as long as my wife is healthy, is the I ly thing that really matters. But definitely ot the best place!

Response from the owner4 weeks ago
We are sorry to see this. Please reach out to our Patient Advocacy Team at pav-community-relations@pavilionwp.com in order to discuss any concerns and work towards a resolution.
Ellen Ohree
1 month ago
1

This place is terrible.!!..I dont want to give it 1star !!..trying to get through to talk to someone about your situation is ridiculous!!..I am trying to get HIPPA involved right now because of information that was falsely given !! and my family memeber business shouldn't have been discussed. I am worried about him being in this place. !! Very unprofessional staffing..just down right sad to have these people trying to care for a person that really needs help.

Response from the owner1 month ago
Ellen, we take these concerns seriously and want to address them appropriately. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of your concerns. Please reach out to our Patient Advocacy Team at pav-community-relations@pavilionwp.com.
Ellen Ohree
1 month ago
1

Response from the owner1 month ago
We are sorry to see this. Please reach out to our Patient Advocacy Team at pav-community-relations@pavilionwp.com in order to discuss any concerns and work towards a resolution.
N Ll
1 month ago
1

Response from the owner1 month ago
We are sorry to see this. Please reach out to our patient relations department at pav-community-relations@pavilionwp.com so we can directly address your concerns.
GRANDMA
2 months ago
1

This Is the most ridiculous so called treatment center. It s a great place for homeless people that needs shelter. I am a Victim Of True Gang Stalking.I was plotted Into this place by family and their friends. Gossip can really cause terrible things to happen to you.This place has employees that are related to people in Georgetown (county)SC, some of those employees were on my telephone for a little longer than a year before I got placed In this Nutt House. It s called call interception, there was four of the facilities nurses, one doctors assistant from Georgetown and a social worker from GT and several patient care workers.I was physically abused In this place. I am not a mental patient of any kind, the Slander from Georgetown SC is the problem here. I would refuse to take Mental Medications because I didn t need them and I would be in the room reading,and there would be a nurse come in and approach me very hostile about the injections and bursting in the room would be five or six more that would tackle me down directly on my left side every time and the Caucasian nurse would stab the needle in my arm as hard as she could every time. I can t remember her name but I know her sister In Georgetown.Often had to throw out breakfast drinks that always came open and sealed that someone would try to make itlook like it s not open.These nurses were already giving me two mental medications by pills that I did take because of their rules but the injections were stronger medication that I refused to take but they abused me to make me take it. Some female kept calling the facility saying she was my sister and she wasn t and when she told the nurses things they moved me from the basic floor to the floor with Serious Psychiatric Patients. I spent 28 days In this place because of Slander from family and their friends. I was having chest pains In this place and the nurses who were helping in the plot made sure they wouldn t send me out to be checked. I would call EMS myself if I couldn t bare the pain and the panic attacks. Sentra Hospital workers were the same to me as they were at the facility. Caucasian nurses thought everything was funny when they got to knowing my name, they made jokes about men etc.To make along story shorter, I was sent back to the facility twice with chest pains and swelling under my left arm that nurses and workers kept making sure they tackled me on, I found out It s Cancer and the abuse caused It to spread to lymph nodes that I had to have surgery. Slander and Gossip Isn t good for anyone but some nurses need their licenses taken from them and some patient care workers don t need to be there.They know just who they are that contributed to the gossip on my name, nurses social worker, doctor assistant and patient techs.There was one nurse I would like to say Thank You too, believe her name Is Cindy(Caucasian short female) for being very understanding and caring!

Response from the owner1 month ago
We are sorry to see this. We take all concerns seriously and want to address them appropriately. Our goal to ensure that everyone is treated with kindness, compassion, and respect. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of the expressed concerns. Please reach out to our patient relations department at pav-community-relations@pavilionwp.com.
charlzoid
3 months ago
2

It is genuinely one of the most unprofessional places I had the misfortune of experiencing.

Response from the owner1 month ago
We are sorry to see this and would like to offer our support. If you would like to discuss your concerns further, we encourage you to contact our dedicated Patient Advocacy Team at pav-community-relations@pavilionwp.com. We wish you nothing but the best.
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