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I would give a zero if I could! My wife was in there for 7 days. I tried diligently to talk with a doctor concerning my wife, I was trying to see how she was doing. Never heard back. I was out of work for 3 days during this time my wife was in there and I was told to file fo ...
About The Pavilion at Williamsburg Place
Their acute care programs are designed to stabilize your condition quickly, providing intensive levels of care for anyone considered a danger to themselves or the people around them, and to people who can no longer function due to a psychiatric condition.
As part of their treatment program, they use a number of different methods in conjunction with individual and group therapy. Cognitive behavior therapy (CBT) is a type of therapy that focuses on restructuring your thought patterns and behavior patterns that contribute to substance use or mental health disorders. The idea is to shift your internal feelings so that you have more control over your external actions.
Dialectical behavioral therapy (DBT) is a type of CBT. It focuses specifically on giving you the skills needed to navigate intense negative emotions and work through relational conflicts. I believe it’s slightly more practical than CBT because the goal is to build new skills that help you manage challenging situations.
For older adults in particular, they offer recreational therapy like exercise and games to improve their cognitive function and help them feel happier overall. They also host fun karaoke sessions so all residents can spend time together in a light-hearted way.
Fact checked and written by:
Hayley Wilson
Edited by:
Peter Lee, PhD
Facility Overview
66 Number of Available Beds
Latest Reviews
“This hospital discharged a highly vulnerable individual without ensuring basic safety, stability, or follow-up care.
A Mobile Crisis team had previously witnessed the person living without food, with the refrigerator unplugged, and showing clear signs of impaired judgment — yet the hospital still released them back into the exact same unsafe environment.
No coordination with family, no safety plan, no proper evaluation of living conditions.
Just a quick discharge and ‘not our problem anymore.’
This is not healthcare — this is negligence.
People deserve better than being pushed out the door when they clearly cannot care for themselves.
This experience was shocking, heartbreaking, and extremely dangerous.
I truly hope no one else’s loved one is treated this way.”
Response from the owner1 week ago
We are truly sorry to hear this. Due to privacy regulations, we are unable to discuss specific details in this forum. Please reach out to our patient relations department at pav-community-relations@pavilionwp.com so we can directly address your concerns.
Long but necessary:
This was one of the darkest experiences of my life. I was transferred here from an ER nearly four hours away, and no one told my mother where I had been taken. She searched for me for hours. The only reason she found out was because I called her once I was already inside. That kind of silence stays with you.
When I arrived, I wasn’t given clothes, shoes, or basic hygiene items. My family — who drove four hours the moment they learned where I was — brought clothing and shoes right away and even called to make sure staff had given them to me. They were told twice that I had received them — but I hadn’t. I walked around in thin scrubs and socks for two days, asking again and again for the things they brought. It’s hard to describe how small and forgotten a person can feel when they’re denied something that simple.
There was no real treatment. No therapy, no meaningful groups, and only a few rushed minutes with a doctor each day. I asked repeatedly to speak with someone — anyone — about a treatment plan, about what was happening, about the thoughts that brought me there… and was met with quiet indifference or warnings about being kept longer. A staff member told me I could see the “evaluation team” at nine the next day. At exactly nine, I asked the main desk when I could see a doctor; I was told they would be there at 10:30 — and then I didn’t see a single psychiatrist for the rest of my stay. When I asked again, I was told they didn’t know who I could speak to.
At one point, a staff member told me to gather my belongings because my discharge papers were being processed; shortly afterward, a social worker told me to “stop talking about discharge and do your time.” I called my parents and found out they were not going to let me leave for at least four more days. Being told I was being discharged, only to learn I was actually being held for several more days, felt like an orchestrated act of emotional cruelty.
It didn’t feel like care. It felt like punishment for asking.
When my family went to the main desk to ask whether I had even been seen by a doctor who could determine my mental state, they were told that doctors didn’t need to physically evaluate me because they had “special powers” (paraphrasing) that allowed them to know what a patient was thinking without actually seeing them. My mother was also told that I had come there involuntarily — heavily sedated, in handcuffs, escorted by police. None of that was true. I arrived voluntarily. No police. No handcuffs. No sedation.
We were locked out of our rooms most of the day, left to sit in common areas with nothing to do except count the hours. Time there felt heavy and airless — like it wasn’t moving at all.
My family tried to visit, but I was suddenly moved to another unit with different visitation times. They never saw me. I have never felt more alone.
I came because I needed help. Instead, I was left feeling unseen, stripped of dignity, and betrayed by the very people meant to protect me. This facility does not provide care; it is a deterrent to asking for help.
————
I would urge anyone who has experienced something similar at the Pavilion in Williamsburg to submit an official complaint with the Joint Commission. This may be necessary for them to take substantial action to ensure the safety, security, and — frankly — the preservation of patients’ dignity in the future.
Response from the owner1 week ago
We are truly sorry to hear this. Due to privacy regulations, we are unable to discuss specific details in this forum. Please reach out to our patient relations department at pav-community-relations@pavilionwp.com so we can directly address your concerns.
I will be reporting this facility for questionable practices. My son was a patient there. I know, like my son, many people dont get a choice in which facility they get placed at, but if you do, DO NOT GO HERE. The lack of care for his wellbeing, complete disregard to schedule a follow-up, told "we dont typically do that." For someone who has just experienced a mental health crisis? Unacceptable. There was also questionable billing, inconsistency and almost obsolete communication including zero callbacks or return of email after using thier "contact us" form twice. And false insurance claims on another minor child of mine that I am not sure how they even got the information for. I had to call my insurance company to let them know was a fraudulent claim. This facility has a lot of work to do , especially if you call yourself "patient centered." As a Healthcare provider myself, it is shameful and quite frankly sad for the patients and thier families who are trusting you for help in a vulnerable and scary time. Do better.
Response from the owner1 week ago
We take these concerns seriously and want to address them appropriately. Due to HIPAA regulations, we are unable to discuss specific details publicly. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of your concerns. Please reach out to our Patient Advocacy Team at pav-community-relations@pavilionwp.com.
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6.2 / 10
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Accepted Insurance
Other Forms of Payment
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Addiction Treatments
Levels of Care
Outpatient rehabs offer community-based addiction treatment, enabling clients to remain in their homes while in recovery. Their levels of care typically include partial hospitalization (PHP), intensive outpatient (IOP), standard outpatient, and sober living programming. Most outpatient facilities offer addiction counseling and recovery-focused life skills training. Integrative programs include evidence-based holistic therapies, such as meditation, music therapy, and massage. Facilities specializing in alcohol and/or opioid addiction may also provide medication assisted treatment (MAT).
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Clients participating in a rehab aftercare program receive comprehensive and customized support as they leave high-intensity treatment, reintegrate into their community, and focus on maintaining their sobriety. These programs offer a wide variety of services to align with the client's unique and evolving needs, often including medical, mental health, and social service program referrals. Clients typically develop their drug rehab aftercare plan in conjunction with their case manager and care team.
Known as the first step of the addiction recovery process, medical detox is the removal of addictive drugs and alcohol from your body and helping manage physical withdrawal. Medically assisted detox takes place in an inpatient setting where you will be closely monitored by a team of medical professionals to ensure your maximum health and safety. Medications like Suboxone or Vivitrol may be administered if needed to alleviate any potential withdrawal symptoms. This process is typically at least partially covered by most insurance plans.
24-hour clinical care in Virginia features a highly trained team of professionals to treat your physical, mental, and emotional needs. Doctors and nurses are available to prescribe and administer medications. Psychologists and counselors provide professional counseling. Other experts such as nutritionists and addiction specialists may also offer support. This 24/7, comprehensive care is designed to give you the support you need to begin a successful recovery.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
When you enroll in drug rehab in Virginia, a treatment plan is designed by professional staff in order to help you overcome drug addiction and modify addictive behaviors. This may include evidence-based treatments, group and individual therapy, and relapse prevention.
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Virginia provides substance abuse treatment for individuals struggling with addiction and co-occurring mental health disorders. These programs incorporate evidence-based therapies such as cognitive-behavioral therapy (CBT), dialectical behavior therapy (DBT), and trauma-informed care. With a variety of treatment options available, including outpatient, inpatient, and residential programs, you can find personalized care to support you in achieving sobriety and learning the skills to maintain long-term recovery.
Dual diagnosis treatment is a specialized form of rehab where you receive care for both a substance use disorder and a mental health disorder at the same time. You're provided access to medical staff and mental health experts throughout the program. Additionally, mental health services tend to include multiple forms of therapy, including individual therapy, group counseling, relapse prevention education, and cognitive behavioral therapy (CBT).
Programs
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.
Family therapists work with all members of the family to understand the roles they play in the addiction dynamic. Addressing these patterns is crucial to developing healthier ways to interact and support each other, as well as contributing to a more effective recovery for their loved ones.
When men and women in Virginia participate in group therapy sessions, they learn to freely express their emotions in a non judgmental setting. This helps you process your feelings and begin to understand the link between your thoughts, feelings, and behaviors that are associated with addictive behavior.
Men and women in Virginia use individual therapy to focus on addiction related challenges as a necessary part of their drug and alcohol addiction treatment. Your therapist guides you in developing coping strategies, setting realistic goals, and building a strong foundation for an improved quality of life.
Amenities
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Private Setting -
Private Rooms -
Residential Setting
Staff & Accreditations
Staff
Angela Pasley-Rich, MSW
Chief Executive Officer
Andrew Doss
Chief Financial Officer
Dr. Benjamin Pierce
Medical Director
Garry Spain, LCSW
Director of Business Development
Stephani Rockwell
Director of Admissions
Kelly Lane
Director of Human Resources
Mary Martin
Director of Nursing
Charrise Wade
Executive Assistant
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Contact Information
5483 Mooretown Road
Williamsburg VA, 23188
Get Help Now - 757-743-3154
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