Cookeville VA Outpatient Clinic

851 South Willow Avenue
Suite 108
Cookeville, TN 38501

Tennessee Valley Healthcare System - Cookeville VA Clinic TN 38501

About Cookeville VA Outpatient Clinic

Cookeville VA Outpatient clinic offers outpatient treatment for substance use disorder and co-occurring mental health disorders for veterans and their families. They’re located in Cookeville, Tennessee. This is an outpatient clinic.

Treatment is provided for substance abuse as well as mental health conditions such as trauma, anxiety, depression, aggressive or self-harming behaviors, OCD, PTSD, schizophrenia, and bipolar. This facility offers medical care as well if needed. They may have same-day appointments available.

If you require detox services or a more intensive recovery service then you may be referred to another location or facility.

They use evidence-based treatments and provide health maintenance and community support. They set up a program with you to help you reach your goals.

They offer medication assisted treatment (MAT) as needed for opioid use, alcohol use, and tobacco use. These medications are to help with your withdrawal symptoms and cravings. Residential rehabilitation treatment programs may be available as needed.

They also offer counseling services. They want to help your recovery along by addressing the root problem that made you turn to substances to begin with. They will assist you with homelessness and unemployment, if needed.

Several clients have said that the staff is very friendly, and they always have a short wait time. One complaint that was mentioned several times is that it is sometimes difficult to reach them by phone. Others have mentioned that the doctor is great and listens to what you have to say.

Latest Reviews

Kevin Miskell
1 month ago on Google
5
Great Service, Did not wait long at all. Friendly Staff. Sooo much better than Memphis VA. 10-10-2023 Update: The remodel is great, much better flow, check in, and seating. 2 restrooms now 10-16-2024 Update: Needs hand sanitizer available in lobby for patients.
lita johannes
3 months ago on Google
2
If the woman behind the desk yawned ONE more time, I was going to ask if she needed a nap at 8:30 AM!! Then you've got the woman at a CLOSED window eating, watching a line of people just waiting to check in! They passed the buck saying the office manager just got the notice to change locations on July 2, even though we were told we'd get a call....never did!! Now, my husband is scheduled for Aug 2nd now! He hasn't been seen here yet but it may be time to look into another location so we don't keep anyone "awake" or from more important things! Do better....what a shame!!
Ben Dodd
3 months ago on Google
2
Front desk personnel seem annoyed that you're there, even at check in, every single time. Told staff 2 weeks in advanced that I was running out of blood pressure medicine and I was about to leave for training in Texas for a month. I get to my appointment with my Dr, I tell her I let them know 2 weeks ago and I was about to leave she gave a little giggle and said " well good luck, hope it comes in".... Like my blood pressure medicine was a joke to her. Thankfully by the end of the appointment she called some in that I could pick up. But I'll never forget the smerk comment. They don't care about vets. They care about getting through their work day.

Location

Accepted Insurance

Cookeville VA Outpatient Clinic works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Per session payment lets you pay for each treatment at the time of service. You may also pay for a certain number of sessions up front and then pay for more if needed. This format allows you to tailor the financial investment to your specific needs and avoid having a large lump sum payment due at the end of the treatment program.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Clients receiving support in a rehab aftercare program typically have abstained from drugs or alcohol for a period of weeks or months and have completed high-level (often inpatient) treatment. Drug rehab aftercare is designed to support clients in maintaining their sobriety as they re-engage with their ordinary lives at home, in the workplace, and in the community. Services are highly individualized and evolve with clients' changing needs, but generally include peer coaching and relapse prevention.
sober-living iconSober Living Homes
Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When your day-to-day life is taken over by drug use, this is known as substance use disorder. If you abruptly stop using your drug of choice, you experience withdrawal symptoms. To overcome this cycle, professional drug rehab in Tennessee is usually needed.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
hiv-aids-program thumbnail image
HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
postpartum-program thumbnail image
Postpartum Program
The postpartum period is a sensitive time, especially for women in addiction recovery. Rehabs with specialized programs for new mothers will offer compassionate, personalized care to meet each client's needs as they transition from pregnancy to this season of life. Care teams may include obstetricians, pediatricians, and social workers working collaboratively to give women, children, and families a healthy future.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

If you participate in motivational interviewing in Tennessee, your therapist will focus on four key strategies: open questions, affirmation, reflections, and summarizing. Rather than confront or warn you to change, the clinician will allow you to explore your own motivations and decide what changes you may need to make in your life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Many individuals who are experiencing addiction are extremely malnourished. This is due to negative patterns that develop during active addiction. Nutrition therapy helps break these negative patterns and teaches you to develop healthy ones that will help you sustain sobriety long term.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Amenities

  • car iconPrivate Transportation
  • recreation iconRecreation Room
  • weight iconGym
  • art iconArt Activities
  • spa2 iconYoga Studio
  • meditation iconMeditation Room
  • luxury iconLuxury Accommodations
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms
  • desert iconDesert Setting

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (931) 284-4060
Building icon

851 South Willow Avenue
Suite 108
Cookeville, TN 38501

Fact checked and written by:
Linda Dotson
Edited by:
Courtney Myers, MS

Reviews of Cookeville VA Outpatient Clinic

2.56/5 (37 reviews)
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Reviews

1

This the less professional place that I have met, I had an appointment at 10 am and I have been waiting for more than two hours to do a simple procedure. They don't consider the needs of the patients, it is the slowest service I have been in. No one answers the phone, not on ... Read More

Reviewed on 1/7/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (36 reviews)
Kevin Miskell
1 month ago
5

Great Service, Did not wait long at all. Friendly Staff. Sooo much better than Memphis VA. 10-10-2023 Update: The remodel is great, much better flow, check in, and seating. 2 restrooms now 10-16-2024 Update: Needs hand sanitizer available in lobby for patients.

lita johannes
3 months ago
2

If the woman behind the desk yawned ONE more time, I was going to ask if she needed a nap at 8:30 AM!! Then you've got the woman at a CLOSED window eating, watching a line of people just waiting to check in! They passed the buck saying the office manager just got the notice to change locations on July 2, even though we were told we'd get a call....never did!! Now, my husband is scheduled for Aug 2nd now! He hasn't been seen here yet but it may be time to look into another location so we don't keep anyone "awake" or from more important things! Do better....what a shame!!

Ben Dodd
3 months ago
2

Front desk personnel seem annoyed that you're there, even at check in, every single time. Told staff 2 weeks in advanced that I was running out of blood pressure medicine and I was about to leave for training in Texas for a month. I get to my appointment with my Dr, I tell her I let them know 2 weeks ago and I was about to leave she gave a little giggle and said " well good luck, hope it comes in".... Like my blood pressure medicine was a joke to her. Thankfully by the end of the appointment she called some in that I could pick up. But I'll never forget the smerk comment. They don't care about vets. They care about getting through their work day.

Josh Mann
6 months ago
1

Tell them I am having shoulder pain and it hurts when I move my arm. They refuse to see me and tell me to go to the emergency room. INSANE! This is exactly the reason that I stopped coming here several years ago they do not care they give you a bad attitude when you just want to be seen. I don t even know why this place is have problems every time I tried to come here. Don t waste your time drive to Murfreesboro. The blonde curlyheaded Lady bobbing her head back-and-forth because I m asking if I can be seen giving me a nasty attitude needs to be fired. This place is a joke. Would give zero stars if possible.

Richard Wagner
7 months ago
2

I had used the Cookeville VA for a short period of time begore I moving to Nashville. When I moved back to Cookeville, I took the intake physical in which everything was perfect, other than a lack of vitamin D, they said I could get it from a store or they could order a 90 day supply. The nurse didn't know how much it would cost. I'm figuring that its only Vitamin D; later finding out that the cost was almost $40- a shock, but I paid it as my credit record is impeccable; and I had enough going on at the time. Also, they referred me to counseling in which they didn't disclose those fees also. FAST PACE charged me $90 for a short video chat session; where as it was free in Nashville. Other than that, the treatment at Cookeville was good.

Steven Ray
8 months ago
5

Dr. Roy is great. His nurse is fantastic. I don't know how anyone has a problem with the services in Cookeville.

Michael Hartung
1 year ago
4

Recently remodeled. Minimum wait time was less then 15 minutes. Appointment is a must unless urgent care is in need. Friendly courteous staff.

Sam Weatherly
1 year ago
1

Darwin Apala
1 year ago
5

I am retired Veteran after 22 years plus 100% DAV. I will be moving to the area from Florida 1 September. And I am praying that this Outpatient Clinic in Cookeville will be as sufficient, kind and helpful as the VA Clinic was in Viera Florida. They are Top Notch!!I will do another review after my first few visits there in Cookeville Tennessee.

Morgan Menard
1 year ago
1

Cookeville VA is a joke. Went for a severe pain in my shoulder. I was told that I needed to go to Murfreesboro VA for x-rays. No pain meds given. No phone as promised by the end of the day. These people do not care about the vets they are supposed to serve and get paid to do so.

Steven Ray
1 year ago
5

Dr. Roy is great. He spends the time necessary and is very personable. I enjoy my visits from check-in to lab to doctor. No complaints at all

Donald Cetta
1 year ago
1

The doctor is very pleasant. He writes prescription for the veteran. I m a care giver for the veteran. I m a former medical professional, I never seen a doctor who didn t lay hands on a patient. He didn t even listen to heart sounds to see if the patient was alive.

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