Tennessee Valley Healthcare System – Charlotte Avenue VA Outpatient Clinic

1919 Charlotte Avenue
Nashville, TN 37203

Tennessee Valley Healthcare System - Charlotte Avenue VA Outpatient Clinic TN 37203

About Tennessee Valley Healthcare System – Charlotte Avenue VA Outpatient Clinic

In Murfreesboro, Tennessee, the Tennessee Valley Healthcare System - Alvin C. York Campus offers a full continuum of behavioral health services surrounding addiction treatment. This VA drug and alcohol addiction treatment center provides substance abuse care in an inpatient and outpatient setting with various therapies and counseling groups offered.

The Tennessee Valley Healthcare System – Alvin C. York Campus provides referred individuals struggling with substance abuse with primary care and specialty health services alongside addiction treatment.

The addiction treatment on offer includes 24-hour therapeutic, educational programs inclusive of community support, health maintenance, and rehabilitation. These programs are enjoyed by those participating in this rehab center’s inpatient or outpatient program.

In addition, the Tennessee Valley Healthcare System – Alvin C. York Campus also offers veterans battling substance abuse addictions expert help with homelessness, unemployment, and mental health.

This addiction treatment center accepts TRICARE, Medicaid, Medicare, and private insurance plans like Cigna, Aetna, Humana, Compsych, Magellan Health, and many others. However, since not all private insurances are accepted, and out-of-network coverage differs, contacting your provider to verify your coverage particulars is best.

The Tennessee Valley Healthcare System – Alvin C. York Campus is also CARF-accredited.

Latest Reviews

Brian Guffey
1 month ago on Google
5
I come to my hospital there in Nashville TN to be checked out for breathing problems was sick and was swelling but I feel the doctor bill needs to be wiped clean
Kristie Goethe
10 months ago on Google
1
Laura the nurse here is very very unprofessional. Rude and un helpful. People like this are in the wrong profession she does not care about the patients at all. She will burn in hell. You can't fool God honey.! It is so sad to see our veterans not get the help they need after sacrificing themselves so we can live the lives we live but no one cares about them. It's nurses and doctors like laura that don't belong in the Healthcare field.
Phillip Waller
11 months ago on Google
5
I have been there twice wants to get a EMG for my nerves the second to see the neurologist. Got there an hour early after making a 2-hour trip. And I was told that the window by the receptionist that the doctor had emergency surgery and that would be a few hours late I explained to him that I had drove 2 hours to get there I was an hour early could they not help me some way. The receptionist went to the nurse the nurse talked to me the nurse took me to the resident Doctor who had spoke to previously and he addressed my issues prescribed me some medications and told me my primary doctor would have to prescribe them. He sent that to the primary care doctor after 2 weeks of running around talking to the nurse the nurse the doctor or whatever I don't think I still had a prescription wrote yet I'm absolutely upset that I had to wait this long being in pain for 5 weeks I've had one procedure at the pain management in community care and I got another one tomorrow the 10th of November I hope to get some relief. Again let me get back to the Nashville VA I went down the patient advocate and highly recommended that everyone that I was talking to that morning be recognized for the outstanding abilities I even advised the patient advocate he should get something while at the same time saying that I had went to the Murfreesboro VA emergency room urgent care and while there the nurse did not do his job and told him today and they know the day that I was there to go back and look at the video camera that was in the room and see what he did in order so that the 80 year old people will not get abused.

Location

Accepted Insurance

Tennessee Valley Healthcare System – Charlotte Avenue VA Outpatient Clinic works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

daily iconDaily

Per session payment lets you pay for each treatment at the time of service. You may also pay for a certain number of sessions up front and then pay for more if needed. This format allows you to tailor the financial investment to your specific needs and avoid having a large lump sum payment due at the end of the treatment program.

90-days icon90 day cost

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
sober-living iconSober Living Homes
Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When your day-to-day life is taken over by drug use, this is known as substance use disorder. If you abruptly stop using your drug of choice, you experience withdrawal symptoms. To overcome this cycle, professional drug rehab in Tennessee is usually needed.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
hiv-aids-program thumbnail image
HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
postpartum-program thumbnail image
Postpartum Program
The postpartum period is a sensitive time, especially for women in addiction recovery. Rehabs with specialized programs for new mothers will offer compassionate, personalized care to meet each client's needs as they transition from pregnancy to this season of life. Care teams may include obstetricians, pediatricians, and social workers working collaboratively to give women, children, and families a healthy future.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Assertive Community Treatment (ACT) is a structured way of helping those with major mental illnesses and/or substance abuse by bringing services directly to the patient in home. Instead of hospitalization or an outpatient program, staff members like social workers, psychiatrists, and counselors come directly to the patient’s house for treatment. ACT is used primarily for those with severe and persistent mental illness like schizophrenia or bipolar disorder, some of whom also contend with substance abuse. ACT can be short- or long-term (months to years), and provides the same multidisciplinary, 24/7 staffing of a psychiatric unit, but in the comfort of the patient's own home and/or community.

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting
  • car iconPrivate Transportation
  • art iconArt Activities

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 340932

Contact Information

Phone icon (615) 873-6503
Building icon

1919 Charlotte Avenue
Nashville, TN 37203

Fact checked and written by:
Jason Collins
Edited by:
Quentin Blount

Reviews of Tennessee Valley Healthcare System – Charlotte Avenue VA Outpatient Clinic

3.67/5 (20 reviews)
0
Staff
0
Amenities
0
Meals
0
Value
0
Cleanliness
5
12
4
2
3
0
2
3
1
4

Reviews

5

I loved this place from the first time I visited it, the admission staff treated me in a loving, polite and professional manner. The nurses are excellent, they are fun but professional at the same time. The doctors are compassionate and try to understand the patient's pain i ... Read More

Reviewed on 1/7/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.6 (19 reviews)
Brian Guffey
1 month ago
5

I come to my hospital there in Nashville TN to be checked out for breathing problems was sick and was swelling but I feel the doctor bill needs to be wiped clean

Kristie Goethe
10 months ago
1

Laura the nurse here is very very unprofessional. Rude and un helpful. People like this are in the wrong profession she does not care about the patients at all. She will burn in hell. You can't fool God honey.! It is so sad to see our veterans not get the help they need after sacrificing themselves so we can live the lives we live but no one cares about them. It's nurses and doctors like laura that don't belong in the Healthcare field.

Phillip Waller
11 months ago
5

I have been there twice wants to get a EMG for my nerves the second to see the neurologist. Got there an hour early after making a 2-hour trip. And I was told that the window by the receptionist that the doctor had emergency surgery and that would be a few hours late I explained to him that I had drove 2 hours to get there I was an hour early could they not help me some way. The receptionist went to the nurse the nurse talked to me the nurse took me to the resident Doctor who had spoke to previously and he addressed my issues prescribed me some medications and told me my primary doctor would have to prescribe them. He sent that to the primary care doctor after 2 weeks of running around talking to the nurse the nurse the doctor or whatever I don't think I still had a prescription wrote yet I'm absolutely upset that I had to wait this long being in pain for 5 weeks I've had one procedure at the pain management in community care and I got another one tomorrow the 10th of November I hope to get some relief. Again let me get back to the Nashville VA I went down the patient advocate and highly recommended that everyone that I was talking to that morning be recognized for the outstanding abilities I even advised the patient advocate he should get something while at the same time saying that I had went to the Murfreesboro VA emergency room urgent care and while there the nurse did not do his job and told him today and they know the day that I was there to go back and look at the video camera that was in the room and see what he did in order so that the 80 year old people will not get abused.

Ted Roberts
1 year ago
5

I always love visiting the Charlotte VA clinic in Nashville. I never realized how much a welcoming environment can make a difference in my day. The staff here offer great patient interaction and do a great job listening and responding to my needs.

Jobie Alexander
1 year ago
2

Only giving 2 stars because of a good nurse practitioner that took over for the incompetent doctor.

Jamie G
1 year ago
1

Nurses and reception were all extremely nice. My issue is that I was not told my tests would cost me anything. They did not disclose any information prior and then I ended up with a huge insurance bill out of nowhere. My doctor also told me verbally it would not cost me anything and she was very short and seemed to not really be concerned about any of my issues. I will not be coming back and regret ever making an appointment.

Jordan H
2 years ago
1

I was referred to this clinic for testing because my clinic doesn't have the ability to do the test I need. I waited a week for them to call me to schedule my appointment after my PCM sent the order. I tried to call back to schedule the appointment and was on hold for over an hour because I had to call 11 times and only spoke to someone twice but everytime I got put on hold I got hung up on. Ridiculous.

MM Bond
2 years ago
5

I always go there & yes they have Tele-health too. If your PCP needs u to have a test (like blood) u can do that in the same building. If an X ray just drive a few blocks to the Main Hospital ( per Dr referral).

DecoyAardvark
3 years ago
2

The Doctors and nurses are extremely professional. The receptionists are not as professional. I had one of them listening in on my appointment information and suggesting I was scared of needles. My appointments are none of your business and don't comment on my treatment if it doesn't concern you.

Michael Swafford
3 years ago
2

I would like to change Doctors, I need a Dr. That I can communicate with. Dr. McAdams is not that person. The nursing staff at Charlotte Ave in Nashville are great, Dr. McAdams disappointed me.

Jang Gerdes
3 years ago
4

Eleanor
4 years ago
5

The staff at this clinic are the best of any VA I have been to and I have seen a few.

Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconWho Answers?
Phone icon 800-784-1361
Left arrow iconBack

Write a review for Tennessee Valley Healthcare System – Charlotte Avenue VA Outpatient Clinic

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your First Name*
This is a required field
Your Last Name*
This is a required field
Your Phone Number
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

Cherokee Health Systems – Western Avenue
Knoxville, TN (866) 231-4477

Cherokee Health Systems – Western Avenue

Cherokee Health Systems is a non-profit organization that specializes in pro... read more.
WestCare – Appalachian Regional Office
Dandridge, TN (865) 397-2850

WestCare – Appalachian Regional Office

WestCare is an outpatient clinic that provides substance abuse and mental he... read more.
Tulip Hill Recovery
Murfreesboro, TN (629) 201-7495

Tulip Hill Recovery

At Tulip Hill Recovery, we understand that your struggle is unique. We know ... read more.
Get Help Today Phone icon 800-823-7153
Question iconWho Answers?