Southern New Hampshire Medical Center

8 Prospect Street
Nashua, NH 03060

Southern New Hampshire Medical Center - Prospect Street NH 3060

About Southern New Hampshire Medical Center

Southern New Hampshire Medical Center, located in Nashua, New Hampshire is a non-profit alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include partial hospitalization, intensive outpatient, and relapse prevention.

Specialty rehab programs at Southern New Hampshire Medical Center include tailored care focusing on women's specific needs and experiences and gender-specific addiction treatment addressing unique challenges faced by men.

Latest Reviews

shaylin vicente
2 months ago on Google
1
The hosptial policy about visitors is not clear and very vague. This needs to be updated if they would like a policy to be followed and respected. Staff makes up their own policy the excuse we received was it s the discretion of the nurse/staff. This created a very giant problem and an unprofessional setting. One nurse says is okay for the 13 year old to stay overnight due to her father having surgery then the next night a whole different nurse says no. This is completely unfair and unprofessional. Confusing for the patient as well. They need to choose the child is allowed or not allowed across the whole board. It should not be a pick and choose basis by how the staff feels There is no where in the policy that states a child can not stay over night. It s states the child needs to be accompanied by a parent at all times that is not the patient. Please correct your policy on visitors . We will never be going back to this hospital due to the lack of communication between staff and getting multiple different yes and no. If the policy does not state no child after a certain time they we should not be told she has to leave and can t stay
Response from the owner2 months ago
Hello Shaylin. Thank you for sharing your concerns. We sincerely apologize for the confusion and frustration you experienced regarding our visitor policy. Clear communication is essential, and we understand how inconsistent information can create unnecessary stress during an already challenging time. Your feedback will be shared with our team. If you have additional concerns, please reach out to our patient liaison at 603-577-2196.
Diane Valente
2 months ago on Google
4
Long waits in the emergency room. It s always busy but it s the best hospital.
Response from the owner2 months ago
Hello Diane. Thank you for taking the time to provide this feedback. We are pleased to be your hospital of choice. We recognize that wait times in an emergency services setting are highly variable, and we are very sorry you did not have a positive experience. If you have concerns related to care or safety that you would like to discuss further, please contact our patient relations department at 603-577-2196 so that we may better understand and respond to your individual experience.
Pat Slide
2 months ago on Google
5
Response from the owner2 months ago
Thank you for your review, Pat!

Location

Accepted Insurance

Southern New Hampshire Medical Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Rehab aftercare programs provide continuing care for clients in an advanced phase of recovery, including those who have completed detox and intensive inpatient treatment. These clients typically have already engaged in many hours of addiction counseling and recovery education. Drug rehab aftercare supports clients in maintaining their sobriety at home, in the workplace, and in the community. Case managers and care teams advise clients on the resources they may need to promote their sustained sobriety.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
24-hour icon24-Hour Clinical Care
When you receive 24-hour clinical care in New Hampshire, you benefit from several advantages. You receive 24/7 medical care and support. You also detox in a setting that keeps you away from access to addictive substances. Additionally, doctors prescribed medications that reduce or eliminate withdrawal symptoms. Medical staff also provide other treatment to improve your physical and mental health.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Treatment provided at drug rehab in New Hampshire prepares individuals to handle life stressors without using substances. Participants get the tools and support they need to maintain lifelong recovery.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

  • private iconPrivate Setting

Contact Information

Phone icon (603) 577-2000
Building icon

8 Prospect Street
Nashua, NH 03060

Reviews of Southern New Hampshire Medical Center

2.8/5 (445 reviews)
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Reviews

5

Very incredible, the staff is unique and indispensable for this place to be so unbelievable.

Reviewed on 3/14/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.8 (444 reviews)
Donald Girard
3 weeks ago
1

I went in with chest pain with a positive cardiac history. I was admitted to the forth floor where in the morning I was told by the nurse it was not cardiac it was acid reflux how ever my trops while there were 26,48,156 looks to me like I have a a leak somewhere blockage time for a real nurse

Luis Rios
1 month ago
1

Response from the owner1 month ago
Thank you for your review, Luis.
Thomas Oberst
1 month ago
5

Dropped a knife on my bare foot cutting a vein in my foot at 4:00 am on Thursday morning. Blood was squirting out everywhere. I was able to use some trauma bandages I had on hand to stop the bleeding. The blood was squirting out of the vein. I made my way to the emergency room at Southern New Hampshire Medical Center and was immediately seen by a very competent emergency room nurse. She very professionally cleaned the wound without restarting the bleeding. She asked all the right questions to get a quick sense as to my health and looked up my medical records. I was then seen by an emergency room Doctor who also assessed the best course of treatment. Very impressed. I would not have received any better treatment at any of Boston's best hospitals. I was fully bandaged and back home by 7:00 am.

Response from the owner1 month ago
Hello Thomas. Thank you for sharing your experience! We're so glad our team could provide the care you needed so quickly and professionally. It s great to hear that both the nurse and doctor made you feel well cared for during such a stressful situation. We'll be sure to pass along your kind words to our emergency department team! Wishing you a smooth and speedy recovery!
Nani S
1 month ago
1

That lawsuit will be outlandish if anything happens.

shadow Cookie
1 month ago
1

Why did you sell my my medical debt before the due date. You guys owe me after all the problems you caused me as kid/teenager. I ll see you in court for ruining my life and credit score. I will not be paying the collection agency. I ll will make checks out to Southern New Hampshire medical center of $30 month out of 626.00. I also take cashapp and Venmo, Apple Cash as payment. I have a rights too pay the original creditor and have it recalled. I do have insurance.

Response from the owner1 month ago
Hello Shadow. Thank you for sharing your concerns. We understand how upsetting this situation must be for you, and we apologize for any distress it has caused. At Southern New Hampshire Medical Center, we aim to provide support and solutions regarding billing and insurance issues. We encourage you to reach out to our billing department directly at 603-713-7647 so we can discuss your account and explore options for resolving this matter. Your satisfaction and trust are important to us, and we want to work with you to find a solution that meets your needs.
L GarZa
1 month ago
5

Response from the owner1 month ago
Thank you for your feedback!
Gary
1 month ago
1

The billing folks at SNHMC are liars pure and simple. They refuse to answer simple questions, and provide their patients with false and misleading billing statements. This hospital is a disgusting excuse for a health care facility, and their billing staff are even worse. I will never again set foot in this dump

Response from the owner1 month ago
Hello Gary. We're very sorry to hear about your experience with our billing department and sincerely apologize for any frustration or confusion you ve encountered. We strive to provide clear and accurate information, and it's concerning to hear that this wasn't the case for you. We would like the opportunity to address your concerns directly and work toward a resolution. Please call 603-713-7647 for further assistance. Thank you for bringing this to our attention, and we appreciate your feedback.
C M
1 month ago
1

Called asking to have any doctor on call from my doctors office out of Pepperell MA to give me a call back. I know my doctors practice works with this hospital. The phones are down in the Pepperell s office the lady was aweful and still no call back after 2 hours from anyone

Response from the owner1 month ago
We sincerely apologize for the inconvenience and frustration you experienced due to the phone system being down, which was unfortunately out of our control. We understand how important it is to get timely care, and we re sorry that this impacted your experience. We truly value your feedback and will ensure that we address this issue to prevent future occurrences. If you have additional concerns, please reach out to our patient liaison at 603-577-2196.
rolanne sinclair
1 month ago
1

The ENTIRE ER HAS GOT to be revamped.I have seen people bleeding, fainting crying out in pain while someone with the sniffles eating a bag of chips or going out to smoke a cigarette get taken I. sooner.You may as well just have a take number like a deli counter.The Doctors and nurses are over burdened and most times can be unkind as well as the Doctors....You need better triage and an Ungent care unit to determine the level of what is happening...IN AND OUT.I truely feel that if I had gotton 2 bouts of back to back C-diff now like I did in 2016 I would have died.Mt 3 year old grandson bleeding from his head waited 5 hours to be seen, his father was given a bosx of kleenex.2 people gave up their spots for him to seen and he still waited 5 hours for stitches.SOMETHING MUST BE DONE IT IS A TERRIBLE DISASTER!SOMETHING NEEDS TO CHANGE.You have plenty of room to make those changes happen......I have 2 terrible stories of what I experienced at the ER......ABSOLUTELY TERRIBLE that I most likeky could have sued.over.FiX THIS PLACE!!!!!!!

Response from the owner1 month ago
Hello Rolanne. Thank you for taking the time to provide this feedback. We recognize that wait times in an emergency services setting are highly variable, and we are very sorry you did not have a positive experience. If you have concerns related to care or safety that you would like to discuss further, please reach out to our Patient Relations Department at 603-577-2196 so that we may better understand and respond to your individual experience.
Sonja Lee
1 month ago
3

Response from the owner1 year ago
Hello Sonja, thank you for reaching out. We take your feedback seriously and would like to learn more about this particular situation. If you could please reach out to our Patient Liaison at (603) 577-2196 so that we can learn more and address the issue. Thank you for taking the time to help us improve care for all our patients.
shaylin vicente
1 month ago
1

The hosptial policy about visitors is not clear and very vague. This needs to be updated if they would like a policy to be followed and respected. Staff makes up their own policy the excuse we received was it s the discretion of the nurse/staff. This created a very giant problem and an unprofessional setting. One nurse says is okay for the 13 year old to stay overnight due to her father having surgery then the next night a whole different nurse says no. This is completely unfair and unprofessional. Confusing for the patient as well. They need to choose the child is allowed or not allowed across the whole board. It should not be a pick and choose basis by how the staff feels There is no where in the policy that states a child can not stay over night. It s states the child needs to be accompanied by a parent at all times that is not the patient. Please correct your policy on visitors . We will never be going back to this hospital due to the lack of communication between staff and getting multiple different yes and no. If the policy does not state no child after a certain time they we should not be told she has to leave and can t stay

Response from the owner1 month ago
Hello Shaylin. Thank you for sharing your concerns. We sincerely apologize for the confusion and frustration you experienced regarding our visitor policy. Clear communication is essential, and we understand how inconsistent information can create unnecessary stress during an already challenging time. Your feedback will be shared with our team. If you have additional concerns, please reach out to our patient liaison at 603-577-2196.
Diane Valente
1 month ago
4

Long waits in the emergency room. It s always busy but it s the best hospital.

Response from the owner1 month ago
Hello Diane. Thank you for taking the time to provide this feedback. We are pleased to be your hospital of choice. We recognize that wait times in an emergency services setting are highly variable, and we are very sorry you did not have a positive experience. If you have concerns related to care or safety that you would like to discuss further, please contact our patient relations department at 603-577-2196 so that we may better understand and respond to your individual experience.
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