Serenity at Summit New England

61 Brown Street
Haverhill, MA 01830

Serenity at Summit New England MA 1830

About Serenity at Summit New England

Serenity at Summit New England is a modern residential treatment and recovery facility for substance use disorders in Haverhill, Massachusetts. They also address dual diagnosis disorders. This is when someone simultaneously struggles with addictive behavior and mental conditions. Their treatment options include medical detox, clinical stabilization or inpatient rehab, partial hospitalization and an intensive outpatient program (IOP).

This expansive facility offers a tranquil setting where you can comfortably and privately begin your recovery journey without distractions. Their location offers convenient access to major highways for residents of Massachusetts and the surrounding areas. They boast spacious, well appointed rooms with options for private accommodations. Residents have access to recreational areas, fitness centers and chef prepared meals. There are also outdoor walking trails, exercise classes and art and crafts. These are useful for recreational therapy which fosters mental awareness and overall wellbeing.

Their interdisciplinary clinical team comprises experts in behavioral health and addiction recovery. This encompasses licensed counselors, therapists, physicians and nurses. These compassionate professionals are committed to helping you overcome addiction through quality and individualized treatment. Depending on your unique condition you may begin your recovery with medical detox after assessment and individualized treatment planning.

Medical detox cleanses addiction-related toxins from your body and lays the foundation for further treatment. It involves a tailored and carefully executed withdrawal procedure with 24/7 supervision by their trained physicians. These experts may employ medication assisted treatment (MAT) when necessary to manage severe withdrawal symptoms and curb cravings. This ensures that your detoxing is safe and comfortable.

Following detox you can continue your recovery journey via their clinical stabilization. This involves intense therapeutic intervention with round the clock support from their dedicated team of professionals. They offer clinically proven therapeutic models like cognitive behavioral therapy, motivational interviewing and trauma informed care. This may be delivered in group or individual formats to help you address negative emotions fueling your behavioral challenges. Emphasis is on developing sound coping mechanisms, preventing relapse and staying sober.

You’ll learn essential life skills like anger/stress management, effective communication and relationship building which facilitate lasting sobriety. You’ll also participate in whole person activities like yoga, meditation and nutritional counseling as well as alternative therapy like acupuncture and reiki. These wellness programs help you develop healthy habits and address the physical, spiritual and emotional aspects of addiction. Their dual diagnosis treatment also includes medication management and dialectical behavior therapy which fosters emotional regulation.

Upon graduating from inpatient care you can step down to either their intensive outpatient program or partial hospitalization program (PHP). Both programs offer ongoing support while allowing you to maintain daily responsibilities. Their intensive therapy involves up to nine hours of group sessions weekly. Sessions are designed to accommodate your work or academic schedule. This makes it ideal if you seek flexibility and convenience.

Partial hospitalization is more structured and involves more intensive care. You’ll attend up to 20 hours of therapy sessions weekly. This is great if you need more support or therapeutic interventions but not 24/7 supervision. You’ll receive treatment in the day and return home in the evening. Both programs involve continued therapeutic progress in group and individual formats as well as peer support. They also include family education and therapy to improve communication with loved ones and strengthen support systems. Comments from past clients reflect an overwhelmingly positive experience and incredible quality of care.

Latest Reviews

Richard Wiggs
4 weeks ago on Google
4
Staff is 100% facility is 100%,primary care physicians i won't comment on,tho they were 100% when they were there,so I'll say that with gratitude
Response from the owner2 weeks ago
Hi, Richard. We are thrilled to learn that you had a positive experience with us!
Catalina Lanigan
4 weeks ago on Google
5
When I needed the most to have people that believe in me I was introduced to serenity, every one is absolutely amazing, the clinical staff the providers the cooks, every single person has a heart of gold and want nothing more that for you to get better, facilities are very good. Absolutely recommend this place to start your journey to recovery. Thank you to all the staff at serenity at summit from the bottom of my heart for a great new beginning.
Response from the owner2 weeks ago
Hi, Catalina. Thank you so much for leaving us a stellar review!
DarkStar Farm
1 month ago on Google
4
My stay was made very comfortable by the staff. Everyone was very nice and helpful. Food was good thanks especially to Henny in the kitchen. Would recommend to a friend that needed this type of help.
Response from the owner1 week ago
Hi, Darkstar. Your feedback is highly appreciated. Thank you for the review!

Location

Accepted Insurance

Serenity at Summit New England works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient programs are designed for clients who are medically stable and not at an elevated risk of relapse, including those who have already completed inpatient care. Outpatient programs typically advance clients' established treatment plans, offering continuing addiction counseling and recovery education. Clients who enter outpatient care immediately following detox may also receive medical and mental health assessments and personalized treatment plans. Most outpatient rehabs provide multiple levels of care to align with clients' unique needs.
inpatient iconInpatient
Inpatient rehab offers robust, hands-on care in a highly structured and supportive environment. The facility provides housing, meals, and round-the-clock supervision, allowing clients to focus exclusively on their recovery. Inpatient treatment typically involves intensive addiction counseling based on CBT, DBT, RBT, motivational interviewing, or other psychotherapeutic approaches. Many inpatient treatment centers also offer life skills training and/or complementary therapies, including meditation, mindfulness, and nutrition counseling.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs (IOP) facilitate clients' sustained sobriety through high-level care aligned with their evolving needs. Clients engage in multiple treatment sessions per week, typically receiving between nine and 20 hours of outpatient care weekly. The frequency and intensity of treatment gradually decreases as clients stabilize. Many intensive outpatient rehabs offer a variety of services, including addiction counseling, recovery-focused life skills training, and medication assisted treatment (MAT). Evidence-based complementary therapies are also common.
aftercare iconAftercare Support
Rehab aftercare programs offer customized, wraparound support for clients in the maintenance phase of recovery. Many clients enroll in drug rehab immediately after completing intensive inpatient or residential care. Services encompass outpatient treatment but often extend long beyond the completion of a formal recovery program and typically include a variety of medical, mental health, and social service programs. Peer coaching, relapse prevention, 12 step program induction, and related services are commonly available.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
heart-hands iconIntervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
24-hour icon24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
medically-assisted-detox iconMedically Assisted Detox
The Serenity at Summit detoxification and recovery services are state of the art, integrating the latest medical, clinical and holistic programming for overall well-being. Here you, or your loved one, can recover in peace and comfort with total privacy and discretion. Their detox program is run by their expert, highly qualified medical, clinical and holistic teams. The staff is on stand-by 24/7 and each individual is guided through the process, every step of the way.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Addiction is a highly complex problem, and drug rehab in Massachusetts is often necessary to address it. These programs treat physical, mental, and relational issues that are involved. Treatment empowers individuals to manage these issues without the use of drugs.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
hiv-aids-program thumbnail image
HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Couples therapy in Massachusetts is a short term therapy designed to equip you both with the skills you need to address conflicts and challenges in your relationship. During sessions, your counselor may meet with you individually and together.

EMDR is a therapeutic modality originally developed to help process trauma. In an EMDR session, a patient is prompted to undergo eye movements that mimic those of REM sleep. This is accomplished by watching a therapist's finger move back and forth across, or following a bar of light. The goal is repetitive sets of eye movements that help the brain reprocess memory, which can significantly reduce the intensity of remembered traumatic incidents. Associated memories can heal simultaneously, leaving patients significantly calmer, more stable, and more emotionally relaxed.

Their program includes a fluid daily schedule, individualized for each of their clients. A personal schedule is planned to integrate overall wellness, with a focus on recovery. Mornings often begin with mindful meditation sessions, check-ins and psycho-educational groups that focus on key areas of recovery and wellness. Afternoons offer individualized counseling sessions, integrative movement, and group sessions. In the evenings, 12-step meetings and a variety of holistic services are offered. Clients will work with their treatment team in planning for their day.

The life skills you'll learn in rehab range from financial management to practicing healthy self care. They help you learn how to solve problems and make decisions, as well as develop healthy interpersonal relationships – all of which are key to successful recovery.

Amenities

  • car iconPrivate Transportation
  • recreation iconRecreation Room
  • weight iconGym
  • spa2 iconYoga Studio
  • meditation iconMeditation Room
  • massage iconMassage Room
  • acupuncture iconAcupuncture Room
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

LegitScript has reviewed Serenity at Summit New England as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.

LegitScript verified in

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Massachusetts

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 568647

Contact Information

Phone icon (978) 312-9830
Building icon

61 Brown Street
Haverhill, MA 01830

Fact checked and written by:
Chika Uchendu
Edited by:
Kerry Nenn, BSW

Reviews of Serenity at Summit New England

4.37/5 (165 reviews)
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Reviews

3.5

Read More

Reviewed on 1/27/2019
1

Be careful with this place! They are scammers, they promised me that their program included yoga, meditation, massage, acupuncture, individual counseling and it was not true, acupuncture is once a week and you must pay an additional fee, individual counseling is twice a week ... Read More

Reviewed on 12/21/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

4.4 (163 reviews)
Richard Wiggs
4 weeks ago
4

Staff is 100% facility is 100%,primary care physicians i won't comment on,tho they were 100% when they were there,so I'll say that with gratitude

Response from the owner4 weeks ago
Hi, Richard. We are thrilled to learn that you had a positive experience with us!
Catalina Lanigan
4 weeks ago
5

When I needed the most to have people that believe in me I was introduced to serenity, every one is absolutely amazing, the clinical staff the providers the cooks, every single person has a heart of gold and want nothing more that for you to get better, facilities are very good. Absolutely recommend this place to start your journey to recovery. Thank you to all the staff at serenity at summit from the bottom of my heart for a great new beginning.

Response from the owner4 weeks ago
Hi, Catalina. Thank you so much for leaving us a stellar review!
DarkStar Farm
1 month ago
4

My stay was made very comfortable by the staff. Everyone was very nice and helpful. Food was good thanks especially to Henny in the kitchen. Would recommend to a friend that needed this type of help.

Response from the owner1 month ago
Hi, Darkstar. Your feedback is highly appreciated. Thank you for the review!
deborah mcginn
1 month ago
4

Response from the owner1 month ago
Hi, Deborah. Thank you so much for rating your experience with us so highly!
Earle Donahue
1 month ago
5

Very wholesome caring detox facility. Case manager Angela and Clinician Jen were extremely helpful in getting me the care I need and understanding my current problems. The accommodations are very comfortable and the food is delicious. Looking forward to immediately moving onto aftercare, and STAYING SOBER (one day at a time). Good luck to all my recovering brothers and sisters, and their families as well.

Response from the owner1 month ago
Hi, Earle. Your feedback is highly appreciated. Thank you for the review!
Angela Simonds
1 month ago
5

I had a wonderful experience at Serenity. The staff was amazing, caring, and professional. I left with a lot of knowledge and resources to help my transition. Andrea, Jack, Jessica, Brittney, Lindsey, jonathan, Val, the chefs, all of the nursing staff, and BHT s were awesome. The facility was so clean, had great food, and would highly recommend Serenity to anyone looking into rehab. We had a phenomenal group of people while I was there. I never laughed so hard in years and came out with life long friendships. I am currently applying to get my License for alcohol and drug counseling. I have learned so much about addiction and am looking forward to helping others in their journey. Thank you, Serenity for saving my life.

Response from the owner1 month ago
Hi, Angela. We appreciate the kind words and are glad we could provide you with a positive experience!
t O
1 month ago
5

Clean establishment staff unbelievable and really an unbelievable experience and treatmentProject manager Derek stays very active even after your release with the occasional text or phone callShowing that they really do care about your sobrietyThe experience with your case manager I had Angela so helpful ask for her but was wonderful very informativeThe technicians on he floor to guide you and help you through this experience where impeccableVery kind thoughtful informativeJess Ann Marie Devin Jonathan Angela FreddyAmazing people really care about you and your recovery your just not a number to themBest and most impressive group facilitator jackThis guy is the man he deserves many raises the way he teaches his classes make you feel at ease opens you up a great inspiration and a great teacherThis guy was born with the teaching geneAll in all addition is a disease and it s sucks the withdrawalsThis is the place to make it easy safe informative fun but also to get you back to living too make your life happy againDon t worry they will always be reaching out to check up on you

Response from the owner1 month ago
Hi, T. We are thrilled to learn that you had a positive experience with us!
Mikkell Powell
1 month ago
5

Response from the owner1 month ago
Hi, Mikkell. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Jack Hartigan
1 month ago
5

Great, transformative experience. The staff are very kind and attentive to the needs of their patients. Derek is awesome! Had an enlightening chat with him on the ride home

Response from the owner1 month ago
Hi, Jack. Thank you so much for leaving us a stellar review!
C A Ann (ca2382)
1 month ago
1

Serenity used to be a great treatment center that valued quality recovery and had strong ties to the community. However, with each empty suit that has had their hands on the Serenity name, it depreciates further.The awards in the lobby don't belong to a single person that currently works there. Well, if anyone even still works there. Word in the recovery community is that dozens of people have had their livelihoods pulled out from under them without warning last week. That's probably why they bulked up those 5 star reviews.The presumably-AI-composed website gives a better description of what to do in Boston on a nice day than what their treatment includes. No idea who an owner or CEO is.I am in recovery, and inpatient treatment saved my life. Serenity as it is now couldn't do that. Now some other tranquil-worded player, Harmony, is involved. The facility is going the way of their infamous hospital next door neighbor.As of 2024. They run with bare minimum staff, bare minimum supplies [including medications], and any issue or question will be passed on to the next staff memeber. Then days later when you're annoyed about it, it's a "behavioral issue".Nutritional needs are not addressed. In fact, the response to watching snack options dwindle was to put in a vending machine. All of these changes can easily be overheard by any given staff member.I get it, the facility is *nice* compared to many of the options of even a decade ago. I remember trying to use a calling card on a payphone at one. There's Roku and YouTube- but there's no soul.Commitments might show up... or they might not.There might be group at 10a. Or there might not.You might be checked on for safety. Or staff might be in the cafeteria. It's unfortunate.Do not fall for admissions games. They are salespeople only, located who knows where. They will say you are safe for treatment, or promise transportation when "completed". Ask what completed means.The mission got lost somewhere. Inpatient treatment is, in my opinion, absolutely necessary to detox. But I wouldn't bank on finding recovery here. The most recent version of Serenity (which IMO they certainly shouldn't be able to keep the name- it's misleading of a time when it was respected), will make you feel the same way healthcare always makes addicts/alcoholics feel: not worth the investment.

Response from the owner1 month ago
We apologize for falling short of your expectations. Thank you for bringing these concerns to our attention. Please feel free to reach out to us at (978) 312-9830 to discuss further.
A
2 months ago
1

As a prior staff member and a person in recovery myself I have A LOT to say about this recovery center but I ll keep it short. This place has gone down hill over the past year and it seems to be coming from the top. Private pay clients can do practically anything they want to without any real boundaries or consequences just because serenity seems to put money > the care and safety of others. Just recently they had a massive lay off of staff which has caused chaos not only for the staff that were let go without warning (myself included) but the staff they kept. They barely held together before but now it s the Wild West. Barely enough techs to call it legal, case management have multiple roles now that the after care coordinator is gone. Supervisor is a driver and alumni? 2/3 therapists were let go along with most of the nursing. The staff being let down is one thing but it s disgusting to let down the clients who are struggling trying to find solace when none of their needs can be met and feel like a number instead of a human being. If you re looking for treatment and have the $ or the insurance to help get you there, please do yourself a favor and seek out another facility. If you re looking for a job here or the new mental health facility I advise you to fill out a different job application. Although some staff are amazing and put their heart and soul into the work they do, serenities owners and upper management have failed them and it s absolutely volatile to think about.Side note: most of those reviews are from higher ups family members or people who haven t even been there, don t be fooled.

Response from the owner1 month ago
We are sorry to hear about your experience at Serenity at Summit New England. Thank you for sharing your feedback.
Anthony
2 months ago
5

Very safe and comfortable facility, with well trained staff to attend to all your needs and concerns. I thank all of the staff for the care, patience, and support they provided me.

Response from the owner6 months ago
Hi, Anthony. Your feedback is highly appreciated. Thank you for the review!
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