Saint Francis Hospital – Memphis

5959 Park Avenue Memphis, TN 38119
DetoxInpatientOutpatient
Saint Francis Hospital - Behavioral Health Services TN 38119

About Saint Francis Hospital – Memphis

Saint Francis Hospital – Behavioral Health Services in Memphis Tennessee offers inpatient treatment for psychiatric, mental health, and behavioral health issues, including issues related to substance abuse. Their behavioral health treatment is available to adults and seniors. Short-term behavioral health services include 24-hour monitoring by nursing staff.

In the Behavioral Health Center at St. Francis Hospital, you will receive medical and psychological assessments, medication management as needed, counseling in both individual and group settings, and recreational opportunities. Co-occurring disorders such as anxiety and depression are addressed during treatment. Issues related to aging, such as declining physical abilities, decreased social activity, and nutritional counseling are addressed when needed.

Saint Francis Hospital’s Behavioral Health Center accepts most major insurances, including Medicare, Medicaid, Managed Medicare Advantage plans, and health insurance exchanges including Ambetter, BCBS-TN, Bright, Oscar and United exchanges. Check with your provider to verify your coverage, out of network benefits, and possible copayments that may be required.

Facility Overview

Bed icon 519
Number of Available Beds
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.7 / 10

Location

Accepted Insurance

Saint Francis Hospital – Memphis works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient rehabs enable clients to receive care without leaving their home, workplace, and community. Clients typically receive intensive addiction counseling, including individual, group, and family therapy. Many programs promote clients' long-term sobriety through recovery-focused life skills training and ancillary services, such as peer coaching. Medication assisted treatment (MAT), including medication induction and maintenance, are common in outpatient care. Most facilities offer multiple levels of care to accommodate clients' evolving needs, including intensive outpatient (IOP) and standard outpatient programming.
inpatient iconInpatient
Inpatient rehabs are designed principally for clients who require intensive supervision and support, including clients who have just completed detox, clients in early recovery, and clients at an elevated risk of relapse. Inpatient treatment helps clients stabilize following detox and prepares them to step-down into outpatient and/or community-based care. Clients reside at the facility for the duration of their program and engage in extensive addiction counseling and education. Many programs also offer evidence-based complementary therapies.
12-step icon12-Step
When enrolld in an addiction recovery program that's based on the 12 step model, clients are able to cultivate recovery-focused life skills emphasizing spiritual, mental, and emotional healing. Participants receive intensive peer support in 12 step meetings, which are anonymous, free, open to the public, and available day and night in most communities. Self-selected sponsors guide sponsees through the recovery journey, cultivating self-awareness, forgiveness, acceptance, and accountability. Though these programs are rooted in spiritual principles, participants aren't required to be religiously affiliated.
24-hour icon24-Hour Clinical Care
Safe detox requires 24-hour clinical care in Tennessee. This is due to the health risks that are involved during withdrawal. As the brain reacts to the absence of the drug, severe symptoms can occur, depending on the type of drug used. For instance, alcohol and benzodiazepine withdrawal may result in seizures. Fortunately, supervised care in a clinical setting can provide the necessary treatment to avoid health risks and allow you to complete detox safely.
medically-assisted-detox iconMedically Assisted Detox
To keep you safe and comfortable during the detoxification process, a medically assisted detox provides you with a team of medical professionals who can provide the necessary medications to treat any potential withdrawal symptoms. Suddenly stopping chronic abuse of substances like alcohol, benzodiazepines, or opioids can have uncomfortable and even dangerous side effects.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Counseling in Tennessee that takes a dialectical behavior therapy approach can last from six to 12 months. During that time, you'll develop skills in the areas of distress tolerance, mindfulness, emotional regulation, and interpersonal effectiveness.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy is a safe place to work through the lingering effects of traumatic events in your life. Your therapist will help you understand the physical and emotional responses that can develop after witnessing or experiencing a traumatic event. You then work toward developing healthier coping mechanisms to reduce your symptoms.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills training teaches you how to cope with challenging situations in non destructive ways. This crucial piece of drug rehab in Tennessee gives you tools for decision making, relationship building, and self care.

Many individuals who are experiencing addiction are extremely malnourished. This is due to negative patterns that develop during active addiction. Nutrition therapy helps break these negative patterns and teaches you to develop healthy ones that will help you sustain sobriety long term.

Recreational therapy supports addiction recovery by giving you structured activities that promote physical and mental health. These help build a supportive network of your peers that promotes sobriety. Activities can include sports, creative arts, and outdoor adventures that help you reduce cravings, manage stress, and give you an emotional outlet.

Amenities

  • home-setting iconResidential Setting

Staff

Scott Smith

CEO

Ryan Nelson

CFO

Chris Jenkins, MHA, FACHE

COO

Cameron Murphy, MSN, RN

Chief Nursing Officer

Contact Information

Phone icon (901) 765-1000
Building icon

5959 Park Avenue
Memphis, TN 38119

Fact checked and written by:
Rita Milios, LCSW, SAP
Edited by:
Kerry Nenn, BSW

Reviews of Saint Francis Hospital – Memphis

2.7/5 (613 reviews)
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Reviews

5

What Saint Francis did for me was amazing, not only they got me recovered but also they showed me a way to keep it that way for the rest of my life. I learned how to change my bad habits for good ones and that had worked perfectly for me.

Reviewed on 1/8/2019
1

If you love someone with a mental illness, AVOID St Francis!! Gross negligence from the one and only psychiatrist on staff, Dr. Rack, to the nursing staff. I took my young adult daughter there for severe depression with psychosis. I told the assessor and nurses that she had ... Read More

Reviewed on 8/11/2018
1

My mother went to St. Francis Behavioral to be treated for her anxiety due to dinentia. She was fine health wise when she went in. Since you are not allowed to visit during certain hours, you can not see how they are cared for when you are not there. We kept asking them to b ... Read More

Reviewed on 7/23/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.7 (609 reviews)
Green Townsend
2 weeks ago
5

Response from the owner2 weeks ago
Hi Green, thank you so much for taking the time to leave us a 5-star rating.
Angie Wooley
2 weeks ago
3

The Chest Pain Center in the ER is good, should you need to go there. Very little waiting time and fast test results. Should you just need regular ER attention, be prepared to wait for hours with help hating their jobs. If you are admitted, do not expect a standard hospital room. I spent the night in an ER exam room, on a gurney. The nurses were great, but they told me that there are never rooms available in the hospital. There were patients lined up in the halls on gurneys. Also, it took three hours for me to be discharged. Not really sure what the problem is.

Response from the owner2 weeks ago
Thank you so much for bringing this to our attention, Angie. If you're open to discussing your experience further, please reach out to us at patientexperience@tenethealth.com with your contact information and patient's name.
sonya luttrell
2 weeks ago
1

I am currently back at this hospital! I am currently here! They have put me in with drawl s because they refuse to give me the current pain medication I am on which has sent me into sign of withdrawal. I am currently in pain management. I take narcotics which a person cannot just stop cold turkey, or one will become sick! I guess this hospital doesn t know this. I have been here going on four days and now have diarrhea and throwing up. It is pitiful that they would rather this happen than help a person! This is a new review from January 3, 2025! Also the response the hospital gave below was a lie they did not want to discuss a thing with me I called. The problem is the hospitalist Dr. T refuses to give narcotics even if a person has been on them over a year like myself. I am assuming he never learn that forcing a person to stop certain medications can cause greater harm than just following the current doctors orders! I begged not to come here!!This has been an awful experience. I am still at this hospital and have been since Monday. However I have never in my life spent this much money on food at a hospital because they only have a set menu with no other choices. I end up bothering the nurses for crackers whenever I can because I am hungry and either can t or don t eat the food that is served to me. I asked for other choices but the dietary server just slams the tray down and keeps going. I am pushing a surgery back because I refuse to have it done here. I need to find a hospital that I will feel comfortable enough to have a surgery at. This is not the place. I have been here since Sunday in the er it is Thursday no one has checked my sugar and I am diabetic. Just made me think that I don t feel comfortable enough here to trust the facilities while under pain medication from surgery. Which is sad. However I did meet the best hospital doctor. He tried to help with my chest pain and etc but the cardiologist said the hospital couldn t perform certain tests. I am very ready to leave then do to another hospital with a better Cardiac team

Response from the owner2 months ago
Thank you so much for bringing this to our attention, Sonya. If you're open to discussing your experience further, please reach out to us at patientexperience@tenethealth.com.
Talicia Bell
3 weeks ago
1

Talicia Bell
3 weeks ago
5

Response from the owner3 weeks ago
Hi Talicia, we d like to learn more about your experience. Can you please email your contact information, patient's name and more details of your concern to patientexperience@tenethealth.com so we can get in touch with you?
Brunette Coleman
3 weeks ago
1

Horrible

Response from the owner3 weeks ago
Hi Brunette, we d like to learn more about your experience. Can you please email your contact information, patient's name and more details of your concern to patientexperience@tenethealth.com so we can get in touch with you?
Rita Pittman Hargrove
4 weeks ago
1

1st off when I tried 2 check in online I was declined bc of my symptoms. 2nd when I got 2 the er I had 2 wait in the nurses area for hrs b4 I could get an exam room. The nurses didn t come every hr or so 2 check on the patients. I stayed in the nurses area 4 hrs b4 going in2 the 1st exam room. I laid in the 1st exam room for 2days. I was moved 2 another exam room & then another exam room, so a total of 3 exam rooms. Finally on the 3rd day, I got a hospital room around midnight. They tried 2 encourage me 2 get a stint put in. Y in the world would I do that if all my text came back normal. The heart doctor himself even said that he didn t think that it was my heart. I would not recommend coming 2 this hospital. I will never ever come back 2 this hospital. Wish that I could go lower than 1 star.

Response from the owner4 weeks ago
Thank you so much for bringing this to our attention. If you're open to discussing your experience further, please reach out to us at patientexperience@tenethealth.com.
Misty Pierce
4 weeks ago
2

My daughter came in for an outpatient surgery. There were complications and she had to stay. Most of the nurses were rude and refuse to listen. She got in the room at 3:00 pm. Did not see a nurse till 10:00 pm. I had to repeatedly ask for everything she got, including her meds! Dr had ordered pain meds, IV, and checked for bleeding every hour.(I heard him give orders). IV was not done till wed after noon. I am the one that kept checking for bleeding not nurse. Blood draw was ordered every 8 hours. They kept coming every 2-4 hours and were rude as crap when we would till them it was already drawn. Was ordered a pain pump and well from the rest of this you can till how that went.My daughter has been in 7 different hospitals in her life. St. Francis has been the absolute worst. The janitorial staff and student nurses were the best and friendliest!

Response from the owner4 weeks ago
Thank you so much for bringing this to our attention, Misty. If you're open to discussing your experience further, please reach out to us at patientexperience@tenethealth.com with your contact information and patient's name.
flora seldon
1 month ago
5

The nurse's and stuff was so friendly and helpful.

Response from the owner1 month ago
Hi, Flora. Thank you so much for taking the time to leave us a 5-star rating.
Amy Lautar
1 month ago
5

I had to go to the Park location for a stomach x-ray the day after Thanksgiving due to a camera pill I took the previous Monday and was not prepared for everything being closed! Tamara found me wandering the halls and was so kind to help me figure out what to do and wound up helping me get checked in through the ER. Raquel and Miss Mary were so patient with me and I later found out they were both supervisors there on their days off----full of laughter/jokes and caring enough to walk me back to where I was supposed to be when they definitely didn't have to. In radiology, Bridget was equally as helpful and kind. I don't have enough sweet words for my experience today. Thank you to everybody who helped me out on a day that's supposed to be somewhat of a vacation for everyone.

Response from the owner1 month ago
So glad to hear that! Amy, thank you for the wonderful review and for taking the time to share your feedback.
Susan Baker
1 month ago
5

I was sent to St Francis Park in Memphis as an ambulance patient from another hospital. I had to have gallbladder removal surgery ASAP because it had quit working. This hospital staff and surgery staff treated me like a Queen!! From the EMTs to the complete staff it was incredible!! They were amazing people!I highly recommend it!! They are definitely a compassionate and caring group as a whole.

Response from the owner1 month ago
Thank you for your positive feedback, Susan. We are thrilled you had a great experience.
L P
1 month ago
1

EDIT: If St. Francis wants to be in touch, they can provide me with the number of the hospital ombudsman. I am not sending anything to an e-mail address.__________If there were a way to give ZERO stars, I would.A family member is currently there because all other hospitals in the area were on diversion, and he came in via ambulance.He was in the ER for well over 48 hours, and finally got into a postage stamp of a room last night. There is no cold water - only hot, even in the toilet!! There is mold in the shower along with other staining, and the room has not been kept up to par - even by cleaning staff. Food is awful.Further, they have not been properly checking his wounds, and DON T EVEN HAVE AN IMMUNOLOGIST on staff. I m thinking, WTH? Aren t immunologists central to running a clean hospital that s one massive healthcare-acquired catastrophic bacterial or viral infection breakout? The only location offering an on-staff immunologist is at StF Bartlett, and several of us have had horrible experiences there, too. They won t transfer to Baptist, and I don t know that my relative will make it out of this horror show of a haunted house alive. Baptist was diverting all ambulances elsewhere when he came in, and, had we known just how far the once-mighty St Francis had fallen, we would have transported him via car to Baptist East.They haven t even been rolling him on his side to check on the bedsores he currently has, and the bandage they put on him in the ER two - almost three - days ago was found to be absent - not even in the bedsheets. How is this possible?!Never, ever again. Methodist should have been allowed to take over this system back in 2020 it would have led to better outcomes all the way around. As it stands, St Francis Park Avenue would be better to be closed and demolished than to let this state of affairs continue.PS The Better Business Bureau will not even consider them for membership as they have a grade of C- and hundreds of unresolved complaints pending. That should be a huge indication of just how subpar they are.Postscript: St. Francis, I m not subjecting my family member to your quacking institutional questions. I m certain you know about to ese conditions, and that you simply want to make especially clear the work progresses

Response from the owner8 months ago
Hi LP, we re sorry to see you didn t have a good experience at our hospital. We d like to address your concerns. Please email the patient's name and your contact information to patientexperience@tenethealth.com so we can get in touch with you. Thank you.
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