Saint Francis Hospital – Memphis

5959 Park Avenue
Memphis, TN 38119

Saint Francis Hospital - Behavioral Health Services TN 38119

About Saint Francis Hospital – Memphis

Saint Francis Hospital – Behavioral Health Services in Memphis Tennessee offers inpatient treatment for psychiatric, mental health, and behavioral health issues, including issues related to substance abuse. Their behavioral health treatment is available to adults and seniors. Short-term behavioral health services include 24-hour monitoring by nursing staff.

In the Behavioral Health Center at St. Francis Hospital, you will receive medical and psychological assessments, medication management as needed, counseling in both individual and group settings, and recreational opportunities. Co-occurring disorders such as anxiety and depression are addressed during treatment. Issues related to aging, such as declining physical abilities, decreased social activity, and nutritional counseling are addressed when needed.

Saint Francis Hospital’s Behavioral Health Center accepts most major insurances, including Medicare, Medicaid, Managed Medicare Advantage plans, and health insurance exchanges including Ambetter, BCBS-TN, Bright, Oscar and United exchanges. Check with your provider to verify your coverage, out of network benefits, and possible copayments that may be required.

Latest Reviews

sonya luttrell
2 weeks ago on Google
1
This has been an awful experience. I am still at this hospital and have been since Monday. However I have never in my life spent this much money on food at a hospital because they only have a set menu with no other choices. I end up bothering the nurses for crackers whenever I can because I am hungry and either can t or don t eat the food that is served to me. I asked for other choices but the dietary server just slams the tray down and keeps going. I am pushing a surgery back because I refuse to have it done here. I need to find a hospital that I will feel comfortable enough to have a surgery at. This is not the place. I have been here since Sunday in the er it is Thursday no one has checked my sugar and I am diabetic. Just made me think that I don t feel comfortable enough here to trust the facilities while under pain medication from surgery. Which is sad. However I did meet the best hospital doctor. He tried to help with my chest pain and etc but the cardiologist said the hospital couldn t perform certain tests. I am very ready to leave then do to another hospital with a better Cardiac team
Response from the owner1 week ago
Thank you so much for bringing this to our attention, Sonya. If you're open to discussing your experience further, please reach out to us at patientexperience@tenethealth.com.
Daizya Matthews
2 weeks ago on Google
1
The nurse that work there is horrible my mom had a bad experience there when we ask for anything they took hours to bring it to her or anything that we needed the night shifts nurse had a real bad attitude when ask for anything the hospital all together is bad the sink in our room kept stoping up nobody came to fix it the hospital it self just need to shut down because it is horrible the whole time there we only had two good nurse and that was the next morning NEVER AGAIN
Response from the owner1 week ago
Thank you so much for bringing this to our attention, Daizya. If you're open to discussing your experience further, please reach out to us at patientexperience@tenethealth.com with your contact information and patient's name.
Kelly Thompson
3 weeks ago on Google
2
Nurses, doctors, others medical staff are not my issues. Actually did like them. My problem comes from the financial folks of the hospital. Went to the ER on Friday and got a call about payment on the visit. Mind you it hasn t even hit my insurance yet so there s no way to know if I actually owe anything from this visit. Have never had this from Baptist or Methodist. Strongly suggest you don t visit this hospital due to asking for money without know what you owe.
Response from the owner1 day ago
Thank you so much for bringing this to our attention. If you're open to discussing your experience further, please reach out to us at patientexperience@tenethealth.com.

Location

Accepted Insurance

Saint Francis Hospital – Memphis works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient rehabs enable clients to receive care without leaving their home, workplace, and community. Clients typically receive intensive addiction counseling, including individual, group, and family therapy. Many programs promote clients' long-term sobriety through recovery-focused life skills training and ancillary services, such as peer coaching. Medication assisted treatment (MAT), including medication induction and maintenance, are common in outpatient care. Most facilities offer multiple levels of care to accommodate clients' evolving needs, including intensive outpatient (IOP) and standard outpatient programming.
inpatient iconInpatient
Inpatient rehabs are designed principally for clients who require intensive supervision and support, including clients who have just completed detox, clients in early recovery, and clients at an elevated risk of relapse. Inpatient treatment helps clients stabilize following detox and prepares them to step-down into outpatient and/or community-based care. Clients reside at the facility for the duration of their program and engage in extensive addiction counseling and education. Many programs also offer evidence-based complementary therapies.
12-step icon12-Step
When enrolld in an addiction recovery program that's based on the 12 step model, clients are able to cultivate recovery-focused life skills emphasizing spiritual, mental, and emotional healing. Participants receive intensive peer support in 12 step meetings, which are anonymous, free, open to the public, and available day and night in most communities. Self-selected sponsors guide sponsees through the recovery journey, cultivating self-awareness, forgiveness, acceptance, and accountability. Though these programs are rooted in spiritual principles, participants aren't required to be religiously affiliated.
24-hour icon24-Hour Clinical Care
Safe detox requires 24-hour clinical care in Tennessee. This is due to the health risks that are involved during withdrawal. As the brain reacts to the absence of the drug, severe symptoms can occur, depending on the type of drug used. For instance, alcohol and benzodiazepine withdrawal may result in seizures. Fortunately, supervised care in a clinical setting can provide the necessary treatment to avoid health risks and allow you to complete detox safely.
medically-assisted-detox iconMedically Assisted Detox
To keep you safe and comfortable during the detoxification process, a medically assisted detox provides you with a team of medical professionals who can provide the necessary medications to treat any potential withdrawal symptoms. Suddenly stopping chronic abuse of substances like alcohol, benzodiazepines, or opioids can have uncomfortable and even dangerous side effects.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
hiv-aids-program thumbnail image
HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Counseling in Tennessee that takes a dialectical behavior therapy approach can last from six to 12 months. During that time, you'll develop skills in the areas of distress tolerance, mindfulness, emotional regulation, and interpersonal effectiveness.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy is a safe place to work through the lingering effects of traumatic events in your life. Your therapist will help you understand the physical and emotional responses that can develop after witnessing or experiencing a traumatic event. You then work toward developing healthier coping mechanisms to reduce your symptoms.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills training teaches you how to cope with challenging situations in non destructive ways. This crucial piece of drug rehab in Tennessee gives you tools for decision making, relationship building, and self care.

Many individuals who are experiencing addiction are extremely malnourished. This is due to negative patterns that develop during active addiction. Nutrition therapy helps break these negative patterns and teaches you to develop healthy ones that will help you sustain sobriety long term.

Recreational therapy supports addiction recovery by giving you structured activities that promote physical and mental health. These help build a supportive network of your peers that promotes sobriety. Activities can include sports, creative arts, and outdoor adventures that help you reduce cravings, manage stress, and give you an emotional outlet.

Amenities

  • home-setting iconResidential Setting

Contact Information

Phone icon (901) 765-1000
Building icon

5959 Park Avenue
Memphis, TN 38119

Fact checked and written by:
Rita Milios, LCSW, SAP
Edited by:
Kerry Nenn, BSW

Reviews of Saint Francis Hospital – Memphis

2.7/5 (601 reviews)
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Reviews

5

What Saint Francis did for me was amazing, not only they got me recovered but also they showed me a way to keep it that way for the rest of my life. I learned how to change my bad habits for good ones and that had worked perfectly for me.

Reviewed on 1/8/2019
1

If you love someone with a mental illness, AVOID St Francis!! Gross negligence from the one and only psychiatrist on staff, Dr. Rack, to the nursing staff. I took my young adult daughter there for severe depression with psychosis. I told the assessor and nurses that she had ... Read More

Reviewed on 8/11/2018
1

My mother went to St. Francis Behavioral to be treated for her anxiety due to dinentia. She was fine health wise when she went in. Since you are not allowed to visit during certain hours, you can not see how they are cared for when you are not there. We kept asking them to b ... Read More

Reviewed on 7/23/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.7 (597 reviews)
sonya luttrell
1 week ago
1

This has been an awful experience. I am still at this hospital and have been since Monday. However I have never in my life spent this much money on food at a hospital because they only have a set menu with no other choices. I end up bothering the nurses for crackers whenever I can because I am hungry and either can t or don t eat the food that is served to me. I asked for other choices but the dietary server just slams the tray down and keeps going. I am pushing a surgery back because I refuse to have it done here. I need to find a hospital that I will feel comfortable enough to have a surgery at. This is not the place. I have been here since Sunday in the er it is Thursday no one has checked my sugar and I am diabetic. Just made me think that I don t feel comfortable enough here to trust the facilities while under pain medication from surgery. Which is sad. However I did meet the best hospital doctor. He tried to help with my chest pain and etc but the cardiologist said the hospital couldn t perform certain tests. I am very ready to leave then do to another hospital with a better Cardiac team

Response from the owner1 week ago
Thank you so much for bringing this to our attention, Sonya. If you're open to discussing your experience further, please reach out to us at patientexperience@tenethealth.com.
Daizya Matthews
2 weeks ago
1

The nurse that work there is horrible my mom had a bad experience there when we ask for anything they took hours to bring it to her or anything that we needed the night shifts nurse had a real bad attitude when ask for anything the hospital all together is bad the sink in our room kept stoping up nobody came to fix it the hospital it self just need to shut down because it is horrible the whole time there we only had two good nurse and that was the next morning NEVER AGAIN

Response from the owner2 weeks ago
Thank you so much for bringing this to our attention, Daizya. If you're open to discussing your experience further, please reach out to us at patientexperience@tenethealth.com with your contact information and patient's name.
Kelly Thompson
3 weeks ago
2

Nurses, doctors, others medical staff are not my issues. Actually did like them. My problem comes from the financial folks of the hospital. Went to the ER on Friday and got a call about payment on the visit. Mind you it hasn t even hit my insurance yet so there s no way to know if I actually owe anything from this visit. Have never had this from Baptist or Methodist. Strongly suggest you don t visit this hospital due to asking for money without know what you owe.

Response from the owner3 weeks ago
Thank you so much for bringing this to our attention. If you're open to discussing your experience further, please reach out to us at patientexperience@tenethealth.com.
Priscilla Sharp
3 weeks ago
5

Very clean and service fast and the staff is kind and caring and the doctors cares about your needs. I have sciatica nerve and the ER doctor o swear help me so much and didn't seen me home with pains... thank you st francis hospital

Response from the owner3 weeks ago
Thank you for your positive feedback, Priscilla. We are thrilled you had a great experience.
LaWanda Kinds
1 month ago
1

THE PATIENT CARE THERE NEEDS TO BE INVESTIGATED!!!THEY HAVE NO EMPATHY AT ALL FOR THE PATIENTS AND I WITNESSED THIS NOT ONLY THRU MY CHILD BUT OTHERS WHO NEEDED EMERGENCY CARE!!THE FACT A PATIENT CAN CALL ON GOD BEGGING WHILE ALSO SAYING PLEASE MA AM PLEASE BUT INSTEAD THE NURSE IGNORES THE PATIENT PLEAS!IT BROKE MY HEART BECAUSE I MYSELF HAVE BEEN IN HEALTHCARE ALMOST 20 YEARS AND HAVE SEEN IT FALL APART!!IT S NO REAL PASSION FOR IT ANYMORE AND THEY ONLY IN THE FIELD FOR THE COINS! I SHOWED UP THERE AT 5am TODAY TO EXPRESS MY CONCERNS AND I ADMIT I WAS ON 5 not 10! WELL MY CHILD WHO HAS BEEN IN ICU SINCE TUESDAY(MIND U THEY TOLD ME SHE WOULD NOT BE GOING HOME BEFORE SATURDAY WHICH IS 2DAYS FROM NOW)BUT SHE WAS RELEASED TODAY BEFORE 3pm!!! IT S NOT OVER THOUGH CAN T SILENCE MY COMPLAINTS OR CONCERNS BY DISCHARGING MY CHILD!!! I SERVE A HIGHER POWER!!

Response from the owner1 month ago
LaWanda, your feedback is very important to us, thank you for sharing. If you are open to discussing further, please email patientexperience@tenethealth.com with your contact information and the patient's name so that we can follow up with you directly.
Marshall Poores
1 month ago
1

I was transferred to this facility because they had gastric specialist and I must sayBy far this is the WORST MEDICAL FACILITY I VE EVER BEEN TO. When you call for a nurse they would show up 1.5 to 2 hours later. If you are supposed to be receiving medication at specific times they show up with it 2 or more hours later with it. The night I was admitted there was a elderly lady sitting on the edge of her bed yelling for help to get her pants on with no response from the nurses and she was across from the nurses station. Whenever a nurse would come to your room they would always leave the door open. People were constantly and excessively loud even at 11:30 pm. The patient s are not shown any respect from any nurses. They have a total lack of communication between all staff. It takes a long time to get any information about your case from anyone. The gastro Dr told me that he would be doing a procedure on me the put in the notes on my chart he wanted me sent to another facility for the procedure because he didn t have the experience to do the procedure.This hospital (it s supposed to be) is more of a bad joke than anything. I wouldn t recommend it to anyone for anything.

Response from the owner1 month ago
Your feedback is very important to us, Marshall. We are looking into this matter and will be following up with you.
Lorna Towers
1 month ago
3

My mother had good care overall. The crime in the area is frightening being that Im from out of town and limited police presence. When they had 27 windows busted overnight , including staff and visitors, it was such a deterrent to have my mother there. Also, the esthetics of the building was not great. But the care she received and the open communication was wonderful. Natasha, the charge nurse was amazing! She was on top of the patients, and I could speak to her abt my mom even though she wasn't taking care of her. All of the nurses, minus one and a charge nurse, were great! I'm very pleased with her stay there. The downside to this was the doctor did not write the discharge order in accordance to anything we spoke about. So, when she was discharged, 2 days later, she got sick again because nursing was crushing meds that should not have been crushed. I asked a charge nurse once why they were crushing meds when they weren't supposed to be crushed or extended release capsules weren't supposed to be open. Her med situation was a nightmare. So, charge nurses need to understand when meds are to be crushed or not to be crushed. And doctors need to do a better job of understanding and listening to POA to ensure their family member is being taken care of adequately.

Response from the owner4 months ago
We are truly sorry to hear about your experience, Lorna. We take this matter very seriously and would like to look into the situation immediately. If you would please email your contact information to patientexperience@tenethealth.com we will follow-up with you.
ANN STAR
1 month ago
5

PRETTY GOOD SERVICE, PRETTY FAST. ATTENTIVE AND LISTENS TO YOUR NEEDS. COURTEOUS, HELPFUL STAFF. ONLY ONE THING THAT BOTHERED ME. FOR THOSE AND MANY OF US THAT COME TO THE E.R. OBVIOUSLY HAVE AN ISSUE THAT IS BOTHERING US I KNOW DOCTORS KNOW THEIR JOBS AND IF THEY FEEL BLOOD TESTS, X RAYS OR REFFERRALS ARE NEEDED. I BELIEVE IT WOULD HELP THE WHOLE HEALTHCARE SYSTEM IF EVERYONE COULD GET A TWO DAY WORKUP THAT COULD CHECK FOR EVERYTHING MENTALLY AND PHYSICALLY, SUCH AS CANCER, IRON, POTASSIUM, KIDNEY LEVELS ETC. I KNOW THOSE THINGS ARE VERY COSTLY ON THE FRONT END. EVEN ON THE MONEY ISSUE, THOSE OF US WHO FINANCES ARE TIGHT OR NON EXISTENT . GRANT MONEY FROM THE GOVERNMENT SO TO ELIMINATE UNPAID BILLS. OR A PAYMENT PLAN WHERE WE COULD SEND SOMETHING IN FOR REPAYMENT OF EASING A PERSON'S MIND, ANXIETY, ETC. I BELIEVE THIS COULD CUT DOWN ON THE OVERCROWDING, FRUSTRATIONS, STRESS AND BURNOUT OF BOTH PATIENT AND STAFF. WHEN YOU FEEL HEARD OR LISTENED TO. YOU FEEL BETTER. JUST A SIMPLE ACKNOWLEDGEMENT THAT HE OR SHE KNOWS THEIR BODY. TO CALM US BY PERFORMING TESTS OR XRAY NEED INSTEAD OF BEING TURNED DOWN ALOT. ONLY TO HAVE TO INCUR ANOTHER ER BILL, IF URGENT IS NOT OPTION OR COSTLY TO PAY ON SPOT. ALSO TO HAVE A PYSCIATRIST THAT CAN ASK HOW ARE YOU FEELING IN THAT TWO DAY WORKUP ONLY ON. ALOT OF PEOPLE WAIT, OR ARE AFRAID, EMBARRASSED TO GET HELP UNTIL IT'S ALMOST A A CRITICAL POINT WHICH IS NOT GOOD. MANY CHOOSE TO SELF MEDICATE, OR DEAL WITH THEIR PROBLEMS IN A UNHEALTHY WAY. SIGNS OF THE TIMES WE ARE IN, BUT ALOT OF THE CHAOS AND EVIL IN THE WORLD IS DUE TO. PEOPLE HURTING MENTALLY , PHYSICALLY, SPIRITUALLY. IF WE CAN GET HELP ON THE MENTAL AND PHYSICAL EARLY ON. I KNOW GOD WILL TAKE CARE OF THE REST UNTIL OUR FAITH GROWS AND STAY STRONGER AND DEPENDENT ON GOD FOR ALL OUR NEEDS. THE SAY IS TRUE.. HURT PEOPLE, HURT OTHER PEOPLE. EVEN IF THE CYCLE CAN'T BE STOPPED IT CAN BE IMPROVED OR SLOWED DOWN. OOPS MY MIND HAD ALOT TO UNLOAD. JUST A SUGGESTION FOR ALL HOSPITALS OR DOCTOR'S OFFICES. IN CASE NO ONE HAS TOLD YOU LSTELY. YOU ALL ARE BRIGHT SHINING STARS, THANKS FOR ALL YOU DO AND HAVE DONE. GREATLY APPRECIATED, THANKFUL, BLESSED. A+ KEEP UP THE GOOD WORK ST. FRANCIS...

Response from the owner1 month ago
Ann, thank you for sharing your review with us. We appreciate the feedback.
Robert Sawyer
1 month ago
5

I just left the hospital after having major abdominal surgery Dr Moriah Wright was a surgeon and I highly highly recommend her. On the second night that I was there add a horrible experience with a nurse who did not come into my room for 8 and 1/2 hours after her shift started my remote was in the sink and I couldn't get it and I was yelling out in pain and she finally came to my room and asked me to be quiet because I was waking up the other patients I did not have pain medication all night and it was a nightmare and then God sent an angel into my room nurse Nikki she turned everything around and Save the Day and also the young man who came in after her and I can't remember his name but he knows who he is Nick Nikki went above and beyond and I'm so grateful to have had her as a nurse I've been to three different hospitals Methodist Baptist and St Francis and she is by far the best ever she is a great asset to your hospital I'm sure that you know this I can thank you and God bless you Nikki

Response from the owner1 month ago
Thank you for your positive feedback, Robert. We are thrilled you had a great experience.
Centrall Townsel
1 month ago
1

My Father is in the hospital and he had a procedure done yesterday. The Nurse clearly told me to call the Nurse s station and to asked for her. I did! The Nurse never answered her phone after calling 3 times. The four time, my sister called, she finally picked up the phone and explained to her that my Father was on another floor. She did give the room number to my sister. I called the floor and to see if I could talk to my Father. The Nurse on the 5th floor was very rude, you can hear them laughing in the background, and also, she kept lying to us. She kept giving us the run around and I figured out why. She was about to get off at 7 o clock. The last time that I called before heading to the hospital, she hangs up the phone in my face, still wouldn t answer any questions or anything. By time I made it to the hospital, the shift had changed so therefore she was gone. It s sad when your love one is hospitalized and this is the type of treatment that you received, when being concerned. People just don t care anymore and I don t understand why they are working with the public, if they don t like or love what they do. Healthcare is Big and being a Nurse, Doctor, etc, you have to take your job serious because people lives are on the line.

Response from the owner1 month ago
We're sorry to hear about your recent experience at our hospital. Your feedback is vital in helping us enhance our services. Please provide the full name of the patient and your contact information so we can get in touch with you.
Lester Jones
1 month ago
5

Response from the owner1 month ago
Hi Lester, thank you so much for taking the time to leave us a 5-star rating.
Teri Hill
1 month ago
1

I had neck surgery it was a very excruciating surgery I doctor was Patrick Curlee Guess who's supposed to be the best of the best I had deconstructive Neck surgery but it was very painful my 2 and 1/2 days staying there at St Francis hospital. I was only there on one day with morphine. The next day and a half was very painful they had me on the dilatus. And that was it. I feel that I should have been on morphine for the 2 and 1/2 days I was there before I left on Wednesday. This was the most excruciating pain I've ever had I've ever had to endure. I cried for a day and a half for the nurses to get a hold of my doctor to get me some morphine because the pain was so bad and I didn't get it. To to go through that much pain I should have been able to be on more pain for at least two and a half days cuz the pain was so bad. I cried so much causing so much pain and nobody would help me that much pain I should have been able to stay on morphine until I left the hospital. But obvious they didn't care it was hell. I couldn't wait to get out of that hospital and get home. I cried so hard sales and so much pain and they wouldn't give me the right painkillers I rolled off the side of the bed and fell on the floor on my neck. I'm never go to that hospital ever again in before I ever decide to have surgery again. I need to find out a little more about it. If anybody ever goes through or doers neck pain surgery like what I went through I would think twice about getting it and make sure that back because that's doing it will make sure that you get the right pain meds. I should have at least had the morphine for the whole time to stay at the hospital as much as pain I was in. Teri Hill

Response from the owner1 month ago
Your feedback is very important to us. We are looking into this matter and will be following up with you.
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Frontier Health – Willow Ridge
Johnson City, TN (423) 461-7750

Frontier Health – Willow Ridge

Frontier Health - Magnolia Ridge and Willow Ridge are located in Johnson Cit... read more.
Magnolia Ranch Recovery
Pulaski, TN (888) 992-7955

Magnolia Ranch Recovery

Magnolia Ranch Recovery is the premier addiction treatment center in the cou... read more.
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