800-784-1361
(262) 513-7555 
They treated me with a hostile and racist attitude. Plus, they have poor customer service, so it's always some kind of trouble when it comes to the appointments or the billing. I've never been treated so poorly before.
About ProHealth Urgent Care Waukesha – Big Bend Road
ProHealth Care - Big Bend Rd. in Waukesha, Wisconsin, is a facility offering support for mental health and behavioral health issues, including substance abuse. Levels of care include outpatient treatment, medication assisted treatment, a partial hospitalization program and an inpatient program. Treatment is available for young adults, men, women and elderly individuals of all ethnicities and walks of life.
ProHealth Big Bend offers medication assisted treatment alongside behavioral therapies as part of its outpatient, partial hospitalization and inpatient programs. Specialized services are available for expectant mothers.
Dual diagnosis care is available for clients with concurrent mental and physical health issues. The outpatient program at ProHealth Care Big Bend involves weekly individual and group therapy along with couples and family therapy.
The partial hospitalization program takes place five days a week for up to seven hours per day at ProHealth Care’s Waukesha Memorial Hospital, just a 20-minute drive from Big Bend. This program is only available for adults aged 18 and older. Treatment may include medication assisted treatment, alongside individual, group and family therapy. Length of treatment varies, though generally, clients attend the program for around two weeks.
Inpatient psychiatric care also takes place at ProHealth’s Waukesha Memorial Hospital, and like partial hospitalization is only available to adults aged 18 and older. Designed to provide 24/7 care for addiction and concurrent mental health issues, inpatient drug rehab treatment includes individual, group and family therapy, alongside medication assisted treatment and spiritual care. Length of inpatient treatment is determined by care teams, based on individual needs.
ProHealth Care accepts self pay and financial assistance applications for eligible individuals. They also work with Medicaid, Medicare and most commercial insurance options including Aetna, Alliance, Anthem, Centivo, Quartz, WEA, WPS, UnitedHealthcare and Humana. Clients are advised to check coverage with individual providers regarding out of network benefits.
Payment Options
Private Insurance 
Self-pay options 
Medicare 
Military insurance 
Medicaid
Levels of Care
Outpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Inpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Aftercare
Rehab aftercare programs support clients' long-term recovery through highly customized wraparound care aligned with clients' evolving needs. Most have been sober for a period of weeks or longer and have completed intensive inpatient rehab but may be receiving outpatient care. Many clients also receive services after being discharged from formal treatment. Long-term care plans are typically developed in collaboration with the client's case manager and care team and may include peer coaching, relapse prevention, and related services.
Partial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
Medically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal. ProHealth Care - West National Avenue offers medically assisted detox from alcohol and substance addiction with medical supervision 24 hours a day.
Programs
Adolescence program
Adult program
Program for men
Program for women
Young adult program
Children program
Elderly program
Hearing impaired program
Military program
Settings & Amenities
-
Gym -
Art activities -
Music room
Insurance
Our Policy: ProHealth Urgent Care Waukesha – Big Bend Road works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.
Aetna
Cigna
Humana
The Alliance
Elevance Health
My Choice Wisconsin
Centivo
Chorus Community Health Plan
Community Care
Coventry
SSM Health
HealthSmart
MHS
MultiPlan
Network Health
Quartz
Security Health Plan
Trilogy Health Solutions
UnitedHealth Group
WEA Trust
WPS Health Solutions
iCare
Treatment
Alcoholism
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
Drug Addiction
The goal of drug rehab in Wisconsin is to address drug addiction as a complex issue that involves physical, mental, and relational aspects. During rehab, treatment focuses on each of these areas and gives you the tools you need to achieve and maintain sobriety.
Dual Diagnosis
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental Health and Substance Abuse
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid Addiction
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Clinical Services
Cognitive Behavioral Therapy
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Dialectical Behavior Therapy
The word dialectical describes the foundation of dialectical behavior therapy (DBT). Meaning "opposite," the word refers to the treatment's focus on both acceptance and change. While learning to accept where you are and the emotions you're feeling, you also learn to grow and change to establish healthier patterns in your life.
Group Therapy
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
Individual Therapy
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Couples Therapy
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Eye Movement Desensitization and Reprocessing
Eye Movement Desensitization and Reprocessing (EMDR) helps you process and integrate traumatic memories using desensitization techniques that follow an eight phase protocol. The process reduces the emotional intensity of the traumatic memories and replaces negative beliefs with positive ones. This enhances your mental health and psychological resilience.
Family Therapy
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Nutrition Therapy
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Creative Arts Therapy
Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.
Nicotine Replacement Therapy
Nicotine replacement therapy in Wisconsin eases withdrawal and cravings when you quit smoking. By making you more comfortable, these tools increase your chances of success. Examples include nicotine lozenges, patches, and gum.
Contact
Call Now - Help is Available
Get Help Now - 414-295-9478
Sponsored
Fact checked and written by:
Lauren Thompson
Edited by:
Kerry Nenn, BSW
