Texas Health Presbyterian Hospital Dallas

8200 Walnut Hill Lane, Suite 200 Dallas, TX 75231
Outpatient
Presbyterian Hospital Dallas TX 75231

About Texas Health Presbyterian Hospital Dallas

Presbyterian Hospital Dallas, located in Dallas, Texas, is a drug rehab facility that offers detox, inpatient, partial hospitalization (PHP) and intensive outpatient (IOP) programs for youth and adults.

Detoxification services benefit those who require a way to safely reach sobriety and maintain it without fearing dangerous withdrawal symptoms. They treat those with opioid addictions as well and find an individualized plan for each person to help fit their unique needs by utilizing a staff of medical professionals to closely monitor the patient’s progress.

Their inpatient program allows the patient to be monitored round-the-clock by a team of professionals in an environment that feels comfortable and safe. This reduces outside distractions and stressors and allows the patient to focus solely on recovery and therapy.

Outpatient care is a natural transition from inpatient care in many cases and can help those who still require intensive care and a structured lifestyle with daily therapy, but who are well enough to return home after each session. The intensity of programming will vary from person to person and can range from partial hospitalization to intensive outpatient care.

Center for Discovery takes most major insurance providers, such as Aetna, BlueCross BlueShield, Humana, United Healthcare, and others. Contact your provider to verify coverage because out of network benefits can vary.

Latest Reviews

Michelle Scheef
2 weeks ago on Google
2
My stay began with my GI ordering me to go to the ER on the Wednesday bf a planned procedure there on Friday. The ER WAS TOTALLY COMPASSIONATE and said i could go home bc nothing acute at that time. Procedure with Ellis was easy but the anesthesiologist should NOT be practicing. she won t touch me again. Horrible with IV s so much so they had to put on another in my foot and once admitted they put in a midline which is marked as needed.My in-care experience started of good Friday, Sat., and somewhat on Sunday (but mainly I just literally thought there was something wrong with her. The flebootomist the first night said that s very offensive when I answered you can put the needle wherever is best for you to draw blood. EVERY SINGLE OTHER NURSE USED THE MIDLINE. I requested she not come back. I walked to get juice bc my tech was asleep outside my door. Please note: the male nurse I had three times was very efficient.The nurses and overall care went down after that, It is s though they were told hey she s fine so they ignored me. They were worthless.The conditions were old and gross!!!!! No food r felt Subway for my diabetic husband (he would up in hospital Friday and you can be sure we didn t go there. He said, They better have good doctors here bc their facilities suck and are disgusting Soda machines broken, parking meter thing wouldn t give ticket, impossible to get to room at night, homeless people all over and no parking security, etc etc Nurses would not move to help even one foot bc they were so damn lazy (recall this is after day two I believe and minus the male nurse I had 3 tmrs / although he was not punctual on second two days),So the doctors? They suck. They did not deliver reports acted like were so busy when I KNOW yes KNOW THEY WERE NOT! The GI PA named Ashley was decent. The first make doctor said the second day, are you ready to get off your meds? I replied, Why? if anything i m worse! What should have changed to minimize my pain, Honestly if had come in my room with his loud mouth one more time I would have had him removed. There was zero communication between GI anc hospital doctors.all in all I only gave this a two star bc the midline person and a few nurses were decent or even good. Tech, anesthesiologist (in Er), shitty doctors that did nothing but talk loud to prove they were dominant (no you aren t), half of the nurses, the HORRIBLE facilities. Y all need to shut that hospital down for renovations and fire half your staff.You honestly should be embarrassed and don t try I m sorry you feel that way line on here bc I KNOW of many who warned me not to go there. I only went due to Ellis (surprised he goes there).
J MD
2 weeks ago on Google
5
I had day surgery and was extremely impressed. Staff were professional and compassionate. THR Dallas for elective day surgery is top notch. Thank you!
Brent Sedge
2 weeks ago on Google
1
Avoid at all costs! Over billing, unnecessary treatment to line their pockets and half-rate care. They literally kept me in the hospital for four days for no reason. The only concern they have is harassing you when you dispute a medical bill. Expect this healthcare company to send shady, frightening debt collectors after you who don t bother to comply with the Fair Debt Collection Practices Act. And they re super classy they robocalled me on Thanksgiving day about my bill. Scum.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.2 / 10

Location

Accepted Insurance

Texas Health Presbyterian Hospital Dallas works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Staff & Accreditations

Staff

Chris York, FACHE

President

Melissa Winans, DNP, MBA-HCM, RN, NEA-BC, FACHE

Chief Nursing Officer

Sarah Way, MD

Chief Quality and Medical Officer

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (214) 345-7786
Building icon

8200 Walnut Hill Lane
Suite 200
Dallas, TX 75231

Fact checked and written by:
Benjamin Cardenas
Edited by:
Courtney Myers, MS

Reviews of Texas Health Presbyterian Hospital Dallas

3.2/5 (769 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.2 (769 reviews)
Michelle Scheef
2 weeks ago
2

My stay began with my GI ordering me to go to the ER on the Wednesday bf a planned procedure there on Friday. The ER WAS TOTALLY COMPASSIONATE and said i could go home bc nothing acute at that time. Procedure with Ellis was easy but the anesthesiologist should NOT be practicing. she won t touch me again. Horrible with IV s so much so they had to put on another in my foot and once admitted they put in a midline which is marked as needed.My in-care experience started of good Friday, Sat., and somewhat on Sunday (but mainly I just literally thought there was something wrong with her. The flebootomist the first night said that s very offensive when I answered you can put the needle wherever is best for you to draw blood. EVERY SINGLE OTHER NURSE USED THE MIDLINE. I requested she not come back. I walked to get juice bc my tech was asleep outside my door. Please note: the male nurse I had three times was very efficient.The nurses and overall care went down after that, It is s though they were told hey she s fine so they ignored me. They were worthless.The conditions were old and gross!!!!! No food r felt Subway for my diabetic husband (he would up in hospital Friday and you can be sure we didn t go there. He said, They better have good doctors here bc their facilities suck and are disgusting Soda machines broken, parking meter thing wouldn t give ticket, impossible to get to room at night, homeless people all over and no parking security, etc etc Nurses would not move to help even one foot bc they were so damn lazy (recall this is after day two I believe and minus the male nurse I had 3 tmrs / although he was not punctual on second two days),So the doctors? They suck. They did not deliver reports acted like were so busy when I KNOW yes KNOW THEY WERE NOT! The GI PA named Ashley was decent. The first make doctor said the second day, are you ready to get off your meds? I replied, Why? if anything i m worse! What should have changed to minimize my pain, Honestly if had come in my room with his loud mouth one more time I would have had him removed. There was zero communication between GI anc hospital doctors.all in all I only gave this a two star bc the midline person and a few nurses were decent or even good. Tech, anesthesiologist (in Er), shitty doctors that did nothing but talk loud to prove they were dominant (no you aren t), half of the nurses, the HORRIBLE facilities. Y all need to shut that hospital down for renovations and fire half your staff.You honestly should be embarrassed and don t try I m sorry you feel that way line on here bc I KNOW of many who warned me not to go there. I only went due to Ellis (surprised he goes there).

J MD
2 weeks ago
5

I had day surgery and was extremely impressed. Staff were professional and compassionate. THR Dallas for elective day surgery is top notch. Thank you!

Brent Sedge
2 weeks ago
1

Avoid at all costs! Over billing, unnecessary treatment to line their pockets and half-rate care. They literally kept me in the hospital for four days for no reason. The only concern they have is harassing you when you dispute a medical bill. Expect this healthcare company to send shady, frightening debt collectors after you who don t bother to comply with the Fair Debt Collection Practices Act. And they re super classy they robocalled me on Thanksgiving day about my bill. Scum.

carlos felan
2 weeks ago
1

Staff was as rude as humanly possible. Horrible staff, and peoples lives are depending on them? crazy.

T fln
2 weeks ago
1

Staff was as rude as humanly possible. Mind you, during this call I am being patient and friendly. Called to ask for a status update on a patient, they gave us nothing but attitude over the phone. Whoever answered the phone was incompetent and got confused as I spelled out my name and wrote a completely different last name. She then proceeded to tell me that she's not gonna give me any information on the status of the patient because the patient doesn't know anybody by the name they gave, which again, was mistaken by the receptionist/nurse that answered. All we wanted was a "patient is doing okay." Called again same issues with the same lady and she said "well you can come visit her." with a very like "stop calling, if you cared you'd come" attitude which I understand but we live 6 hours away from the patient and we ARE one the way we just want to make sure she's still okay for peace of mind while we make our way to the hospital. Horrible staff, and peoples lives are depending on them? crazy.

Donna Jobe
2 weeks ago
2

I was just there a few nights ago. I'm having serious problems that they say they can't see. They put a hydration IV in my arm and it looks like Helen Keller did it! I was told to follow up with Dr.Patel. When I broke my shoulder some years ago (and I had proof it was broken and a massive confusion) Dr. Patel told me there was nothing wrong. There's no way I'm going to see that idiot again. I can't believe he's still working. The hospital didn't want to hear about my new and changes in medication. They were all changing shifts and all they cared about was going home. Go somewhere else if you need help.

Barber Girls
2 weeks ago
5

Thorough analysis and treatment plan .

John Foster
2 weeks ago
5

Just had hip replaced and spent overnight on Orthopedic floor. I received the best post surgical care ever. The staff were caring, responsive and always upbeat. No matter my request they took care of it quickly and with a smile. My night shift nurse constantly apologized for having to wake me up. They consistently checked back to ensure my meds were controlling my pain. The quickly noted I was tall and ordered me a bed extender. Your entire staff made me feel cared about. My wife even commented on how nicely everyone treated me. Thank you.

Response from the owner3 weeks ago
Thank you for taking the time to write a review and sharing your experience with us. Katie, Texas Health It is an honor to serve our community and we re thrilled to hear that you had the good experience we always strive to provide.
Brenda Narv�ez
1 month ago
1

Response from the owner3 weeks ago
I am sorry your experience was not a positive one. We value your feedback and would like to speak with you further about your experience. If you are willing, can you please email me your contact information as well as additional details at katieborders@texashealth.org? Katie, Texas Health
Young Blood
1 month ago
5

The staff is very helpful here

Response from the owner3 weeks ago
Thank you for taking the time to write a review and sharing your experience with us. We value your feedback and it is an honor to serve our community. Katie, Texas Health
Melissa Collins
1 month ago
1

This was the worst experience I have ever had. I have been a BSN RN ICU nurse for 35 years and the mother and legal guardian of my 36 y/o dtr with mult. med problems. We rarely go to the ER but she was having abdominal pain for the third day that was not getting better, that is when you go. They drew labs, did a CT, DID NOT treat her seizures or her pain, did not do a UA even though she has multiple kidney stones and you do not have to read her whole chart, just look at her encounters to see she has a lot going on. She gets blood in her urine, Mult. (high) bacteria and WBC in her urine without a WBC (blood test)that is elevated. For 36 years, a lot of broken bones from her seizures, I have never seen her so wet (down to her knees were soaked), and I mean wringing wet, from having seizures with urinary incontinence (she was in a w/c so she did not hit the ground) with her ATONIC seizures x 4 that she had in the ED and that is with a hygiene pad.The DR was incompetent. He actually told me she didn't have appendicitis-I told him that is good because she did not have one. She does have Free fluid in her abdomen (he did not tell me that). A renal cyst that by comparison has not been there (he did not tell me that), fluid in her vaginal vault (he did not tell me that), - he chalked it all up to an ovarian involuting cyst.I called the Patient advocate. Theresa Neil, who was incredibly rude. I have done a lot of service recovery in my day-21 years at parkland, 10 at UTSW and now at another 4 Level 1 Trauma Hospital (a real hospital), worked with several Patient Advocates, but she did not do any service recovery, in fact, she did the opposite. Then they had the audacity to send me a link to educate myself on what a CT scan is-some informational education. Again, no on looks at the chart or they would see how many CT's she has had. And no one listens to the patient , or in this case-the Pt's legal representative!Just know this isn't over. There will will be much higher people that the 1 year of residency experienced MD in the ER and the rude Pt advocate that hear from me. And when I do find out what is going on-they will hear back from me then too!!!In the 36 years I have taken care of my daughter as her mother and her legal Guardian, I have had some very good experienced and so me that are pretty awful, this one is at the top of the list for the worst!I wouldn't touch this place with a 10 foot pole. How they ever got to a level 1 status is beyond me. Be afraid-be very afraid!!!

Anita King
1 month ago
5

I've had the greatest experience ever in a ER... Everyone here has been very kind, and my nurse D.J.has been exceptional.I couldn't of hand picked anyone better.D.J.comes in smiling and leaves smiling..The greatest bedside manner ever..Dr.was awesome,kind and compassionate..This hospital is much better with the staff than any other I've been to in Dallas,Ft Worth metropolitan area

Response from the owner3 weeks ago
Thank you for taking the time to write a review and sharing your experience with us. We value your feedback and are thrilled you had a good experience. Katie, Texas Health
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