New Priorities Family Services

1655 SW Highland Avenue, Suite 3 Redmond, OR 97756
DetoxOutpatient
New Priorities Family Services OR 97756

About New Priorities Family Services

New Priorities Family Services, located in Redmond, Oregon is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include intensive outpatient, relapse prevention, and 12-step therapy.

Specialty rehab programs at New Priorities Family Services include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

Patients at New Priorities Family Services will find the residential setting creates an immersive environment promoting full engagement in recovery away from daily triggers.

New Priorities Family Services has received accreditations from SAMHSA, CARF, and the state of Oregon.

Latest Reviews

Charlie R
7 months ago on Google
1
I reached out to this company to receive counseling services. I gave them my insurance information. I was then told to get my EAP # from my insurance company which I complied. I was told I would hear from Adam for scheduling.I never heard from Adam.I then was told to reach out to Adam to schedule an appointment (after being given the wrong email address initially). I reached out on 5/14/24 and never heard back.With this industry, it is appauling to not hear back and be ghosted.I would not seek services from this company - because you won't get them!
Makenzie Williams
10 months ago on Google
5
I absolutely love this place but i wish they could also do mental health counseling instead of just drug and alcohol
Eric Brantley
1 year ago on Google
1
I struggled with transportation and was referred to oph transportation that did not show up and I walked to try and make it in and the counselor I was giving told me he kicked me out and didn't care to continue my treatment when I had reasonable real struggles that could have been resolved easily but he decided to say I didn't want treatment which is absolutely untrue and he didn't care about my recovery or helping my addiction. They are in it for the money and don't care about you as a person. I'll be in another program as soon as I can because I'm serious about needing help with my recovery and recommend not going to new priorities if ur serious about seeking help you won't find it here.
Response from the owner3 days ago
Thank you for bringing this to our attention. We're sorry for the inconvenience you had with the OHP transportation. Normally the transportation service they provide works out well for most of our clients. We wish you the best in your recovery.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8 / 10

Location

Accepted Insurance

New Priorities Family Services works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Rehab aftercare programs are generally predicated on the understanding that addiction disease is chronic and relapsing and the recovery is a life-long process requiring ongoing care. Clients in drug rehab aftercare have typically completed inpatient detox and/or rehab but may still be receiving outpatient treatment. Their unique care plan is usually developed in collaboration with their care team and case manager and may include peer coaching, career counseling, 12 step program facilitation, and related services.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
heart-hands iconIntervention Services
A drug intervention in Oregon must begin with pre-intervention planning. Intervention services provide a specialist who interviews family members to understand the dynamics involved, including enabling behaviors. Based on this research, the interventionist will develop a plan for the intervention and suggested treatment. Then, the interventionist and family members will conduct the intervention, guided by the specialist. This professional involvement helps improve outcomes for interventions.
medically-assisted-detox iconMedically Assisted Detox
Medical detox is the process of weaning your body off drugs and/or alcohol under 24/7 medical supervision. Suddenly stopping use of addictive substances can have negative side effects, and in severe cases, it can be extremely dangerous or deadly. In an inpatient environment, a medically assisted detox provides you with a team of medical professionals whose job is to help alleviate potential withdrawal symptoms and keep you safe and comfortable. After this process, you'll likely transition to an inpatient treatment program or other form of continued care.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Oregon offers a full continuum of care for those struggling with addiction. From detox, to inpatient, to outpatient, to aftercare, Oregon residents can find the support they need for recovery. This treatment empowers individuals to replace drug use with positive alternatives and develop a healthier lifestyle.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Amenities

  • home-setting iconResidential Setting

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Oregon

Contact Information

Phone icon (541) 923-2654
Building icon

1655 SW Highland Avenue
Suite 3
Redmond, OR 97756

Reviews of New Priorities Family Services

3.56/5 (16 reviews)
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Reviews

1.5

If you decide to visit this place I would like to recommend you make sure to keep track of your payments and receipts, the billing department is unorganized so is probably that they will charge you services that you have not received.

Reviewed on 3/1/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.7 (15 reviews)
Charlie R
7 months ago
1

I reached out to this company to receive counseling services. I gave them my insurance information. I was then told to get my EAP # from my insurance company which I complied. I was told I would hear from Adam for scheduling.I never heard from Adam.I then was told to reach out to Adam to schedule an appointment (after being given the wrong email address initially). I reached out on 5/14/24 and never heard back.With this industry, it is appauling to not hear back and be ghosted.I would not seek services from this company - because you won't get them!

Makenzie Williams
10 months ago
5

I absolutely love this place but i wish they could also do mental health counseling instead of just drug and alcohol

Eric Brantley
1 year ago
1

I struggled with transportation and was referred to oph transportation that did not show up and I walked to try and make it in and the counselor I was giving told me he kicked me out and didn't care to continue my treatment when I had reasonable real struggles that could have been resolved easily but he decided to say I didn't want treatment which is absolutely untrue and he didn't care about my recovery or helping my addiction. They are in it for the money and don't care about you as a person. I'll be in another program as soon as I can because I'm serious about needing help with my recovery and recommend not going to new priorities if ur serious about seeking help you won't find it here.

Response from the owner1 year ago
Thank you for bringing this to our attention. We're sorry for the inconvenience you had with the OHP transportation. Normally the transportation service they provide works out well for most of our clients. We wish you the best in your recovery.
Emilio Castellanoz
1 year ago
5

This company has personified what counseling is supposed to be. Supportive staff, excellence in therapy, and scheduling accommodations that other places simply didn't have any procedures/protocols to handle. I highly recommend this group.

Response from the owner1 year ago
Thank you so much for your positive feedback! It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide our clients with excellent experiences here at NPFS.
Andrew Ledford
3 years ago
5

Between Aaron, Josh and the Head Woman In Charge also known as; Mrs. "Nails" I personally and professionally can attest to the quality of care, compassion, service oriented leadership and range of diligently handled rehab and treatment programs and services this place is a company culture dedicated to efficiency and higher end results with the down home feel of your family! They helped me and if they can help me then they can and will help anyone who is willing to help themselves.THIS PLACE MAKES SOBRIETY AND RECOVERY MEANINGFULL,SUPER ATTAINABLE AND ATTRACTIVE TO SAY THE LEAST! KEEP UP THE GREAT WORK PEOPLE#KNOWLEDGE#WISDOM#UNDERSTANDING#QUALITY#CARE#OREGON#REDMOND#BEND#HELPEDMETOBESOBERASAGOPHER!

Response from the owner1 year ago
Thank you so much for your positive feedback! It makes us incredibly happy to know that we were able to help you achieve your goals.
Michelle Kubo
3 years ago
5

My experience with Laura has been helpful, non-Judgemental, encouraging self confidence, personal self awareness, educational, and motivating through personal growth. Laura provides podcast information pertaining to how dyslexia and audio/visual dyslexia affects personal, and professional awareness, and an in-depth understanding for what both ADHD/ Dyslexia looks like by putting oneself in the daily activity of their thoughts, views from the perspective adaptation for over- stimulated brain activity regarding speed process, and intermittent attention for compartmentalizing details of over stimulated brain activity when changes occur that are out of sequence with systematic routines and patterns for the individual processing the change, new details for adaptation, emotional and physical intake for out of order and organizing new details of how these sudden changes cause a temporary shut down to the person regulating and organizing how to adapt during an over stimulating chain of events. Laura has also provided helpful behavioral testing and articals for verbal discussion for how to apply everything.For adapting to change and being more equipped with audio learning. Thank you for the personal and professional growing experience Laura.

Response from the owner3 years ago
Thank you so much
Ryan Hoffman
3 years ago
5

Response from the owner3 years ago
Thank you for your 5 star rating we truly strive to do our best.
Christian Keller
4 years ago
1

Garbage service. The counselor I had told jokes half the time and talked about his home life the other half. Learned nothing new from here. Then they had the audacity to charge me $800 for the 12 week course require be the state. I refuse to pay for a place where they don't take their job seriously. Regardless they will hold certificate from you.

Response from the owner1 year ago
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.
Mike Linehan
4 years ago
5

Response from the owner3 years ago
Thank you
Justin Monahan
5 years ago
5

Great staff to work with!

Response from the owner3 years ago
Thank you so much
Christina Merlo
5 years ago
5

The counselor we're seeing is wonderful! Attentive, caring, insightful, compassionate, engaging, inquisitive... Just all the things you hope a counselor will be!Giving them five stars because Who Cares about the quality of the office staff?! It's the abilities of the counselor that actually matter!The older woman at the desk was an insensitive jerk about our AFAB child... Used the incorrect pronouns and name multiple times, and when I snapped at her about it, she argued with me (!), then defended herself (!!!!!).They should give their office staff better training, specifically sensitivity training, but her incompetence doesn't reflect on the quality of the counseling we're getting.

Response from the owner3 years ago
Thank you so much
Kerri
6 years ago
1

Billing department will over charge. Please make sure to keep track of payments and receipts. What a hassle they are making for clients.

Response from the owner3 years ago
The billing department only charges for the services you receive. I hope your experience with your counselor was a good one. Have a great day
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