Kaiser Permanente – Chemical Dependency

111 Smith Ranch Road
San Rafael, CA 94903

Kaiser Permanente - Chemical Dependency CA 94903

About Kaiser Permanente – Chemical Dependency

Located in San Rafael, California, Kaiser Permanente - Chemical Dependency provides dual diagnosis and alcohol and drug rehab services to men and women seeking recovery. This program offers outpatient treatment. If needed, clients may also be referred to their psychiatric program.

Outpatient care includes individual therapy, group therapy, family therapy, couples counseling, and more. Clients will be given a personalized treatment plan that looks at their areas of challenges, along with their strengths. Addiction treatment, recovery planning, self-help groups, peer-support groups, and traditional mental health counseling are provided.

If a person needs a higher level of care, they may be referred to an inpatient treatment program. Continued mental health counseling, alumni groups, and connections to recovery groups may be available as aftercare services.

Kaiser Permanente – Chemical Dependency may accept multiple insurance plans, such as Cigna, Humana, Blue Cross Blue Shield, Beacon, United Healthcare, and more. Be sure to check with the insurer to verify out of network benefits and other coverage information.

Latest Reviews

Susan Gatlin
5 months ago on Google
5
My experience with Kaiser and their supports for me and my children have been excellent. I appreciate their support during our most trying times.
Response from the owner4 months ago
Hi Susan - Thank you for taking the time to share your positive feedback. We are proud to be your partner in health.
Cherish Ansanelli
6 months ago on Google
1
over a year, no help, still fighting to be seen.
Response from the owner5 months ago
Hi Cherish - We re sorry to hear about your experience as we strive to provide great care and service for all our patients. We d like to learn more about your experience to better address your concerns. Please email your full name, phone number, medical record number and a reference to your review to KPSanRafael@kp.org so we can follow up with you.
MAC Management
7 months ago on Google
1
If I could give 0 stars I would. My teen daughter was offered what was meant to be bi weekly individual therapy. At best, she was seen every 6 weeks. It was during Covid so we had few options and the therapist even told her he was still in school. Desperate times, you know. It was, according to her, useless . So last year when my teen son needed mental health care, he was offered group therapy. No thanks. So we pay out of pocket to see someone out of network. He needs medication so we tried Kaiser again. I called in January 2024 to request an appt with a psychiatrist. It took 4 weeks to get the first appt with psychiatrist. She said she needed to do another session before she could prescribe anything. Her next appointment was 4 weeks later. Ok, we took it. My son had a school presentation he could not miss (cause you know they only have weekday appointments which is super convenient for high school students) so we called to reschedule. Next appointment is in another 4 weeks. So again I go out of Kaiser and am able to get an appointment with a psychiatrist less than 48 hours after contacting them (I think part of why we got in quickly is because he was appalled at how long Kaiser had made us wait already considering we have a diagnosis from a non Kaiser Dr ). And now I just found out that Kaiser will not even cover the prescription this doctor has written without a referral from Kaiser. I m done with Kaiser completely. It s a shame because I really like my medical doctors, but Kaiser s mental health services are so inadequate that I can no longer afford to stay with Kaiser.
Response from the owner6 months ago
Hi MAC Management - We apologize for not meeting your expectations for care. We appreciate you choosing Kaiser Permanente for your family's health care, and we strive to provide optimal service to all our members. Please consider sending your son's full name and medical record number as well as your full name and contact information to our secure, private email address, kpsanfrancisco@kp.org, so that we can follow up with you. Thank you.

Location

Accepted Insurance

Kaiser Permanente – Chemical Dependency works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in California teaches participants constructive ways to stay clean and sober. Treatment revolves around helping individuals stop using the substance they are addicted to and learn healthy habits to avoid relapse.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact Information

Phone icon (415) 491-3000
Building icon

111 Smith Ranch Road
San Rafael, CA 94903

Fact checked and written by:
Rita Milios, LCSW, SAP
Edited by:
Anna Spooner

Reviews of Kaiser Permanente – Chemical Dependency

2.6/5 (18 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (18 reviews)
Susan Gatlin
5 months ago
5

My experience with Kaiser and their supports for me and my children have been excellent. I appreciate their support during our most trying times.

Response from the owner5 months ago
Hi Susan - Thank you for taking the time to share your positive feedback. We are proud to be your partner in health.
Cherish Ansanelli
6 months ago
1

over a year, no help, still fighting to be seen.

Response from the owner6 months ago
Hi Cherish - We re sorry to hear about your experience as we strive to provide great care and service for all our patients. We d like to learn more about your experience to better address your concerns. Please email your full name, phone number, medical record number and a reference to your review to KPSanRafael@kp.org so we can follow up with you.
MAC Management
7 months ago
1

If I could give 0 stars I would. My teen daughter was offered what was meant to be bi weekly individual therapy. At best, she was seen every 6 weeks. It was during Covid so we had few options and the therapist even told her he was still in school. Desperate times, you know. It was, according to her, useless . So last year when my teen son needed mental health care, he was offered group therapy. No thanks. So we pay out of pocket to see someone out of network. He needs medication so we tried Kaiser again. I called in January 2024 to request an appt with a psychiatrist. It took 4 weeks to get the first appt with psychiatrist. She said she needed to do another session before she could prescribe anything. Her next appointment was 4 weeks later. Ok, we took it. My son had a school presentation he could not miss (cause you know they only have weekday appointments which is super convenient for high school students) so we called to reschedule. Next appointment is in another 4 weeks. So again I go out of Kaiser and am able to get an appointment with a psychiatrist less than 48 hours after contacting them (I think part of why we got in quickly is because he was appalled at how long Kaiser had made us wait already considering we have a diagnosis from a non Kaiser Dr ). And now I just found out that Kaiser will not even cover the prescription this doctor has written without a referral from Kaiser. I m done with Kaiser completely. It s a shame because I really like my medical doctors, but Kaiser s mental health services are so inadequate that I can no longer afford to stay with Kaiser.

Response from the owner7 months ago
Hi MAC Management - We apologize for not meeting your expectations for care. We appreciate you choosing Kaiser Permanente for your family's health care, and we strive to provide optimal service to all our members. Please consider sending your son's full name and medical record number as well as your full name and contact information to our secure, private email address, kpsanfrancisco@kp.org, so that we can follow up with you. Thank you.
Nicole Kowalski
1 year ago
1

I've been a Kaiser member for 15 years and it's been horrifying to watch them completely dismantle a robust mental health and education department that had groups, classes and individual therapy. We are now offered apps (or "trials" of apps), medication with very little oversight, discounts on "wellness" products, and a myriad of shallow videos. They should be fined by the California Department of Insurance. I mean, personally fine the high paid executives who are in love with slick advertising, showing up at Chase Center for NBA games, and could care less about the health of anyone enrolled in a Kaiser Plan.It's disgusting.

Response from the owner1 year ago
Thank you, Nicole, for reaching out. Kaiser Permanente is committed to meeting our members mental health needs. Please consider sending your full name, medical record number and contact information to our secure, private email address, kpsanfrancisco@kp.org, so that we can follow up with you. Thank you
Dona Hersey
2 years ago
1

Response from the owner2 years ago
Hi Dona - We re sorry about your recent experience and would like to learn why you were dissatisfied with your care. Please email KPSanFrancisco@kp.org with your full name and contact information so we can be of assistance.
Latonia Wilson
2 years ago
1

I found the San Rafael Mental Health Department incompetent! My daughter just started having real issues and I am quickly learning that Kaiser is NOT prepared to deal with someone who is struggling in a meaningful way. I'm not sure if it is my daughter's specific therapist that is the issue or Kaiser, as a whole. All I can say is, it has been a god awful experience.

Response from the owner2 years ago
We strive to make every member experience a positive one, and we're sorry we didn't achieve that for you and your daughter. We've shared your feedback but would also welcome the opportunity to look into this further. If you're willing, please email us with your medical record number and full name to KPMarinSonoma@kp.org. Thank you, Heather
Charles Norton
4 years ago
1

Bill Goedecke
4 years ago
1

These people have been completely unresponsive so far. I had an urgent mental health issue - they set me up for a therapist 3 weeks out and when I went there this person told me to go to a class, instead of providing any kind of service.I made the comment above when I had to deal with heavy cPTSD onset. I feel that I have been through almost all of it. I had to deal with the condition out of pocket - individual therapy was not available at this location. Also had no luck with Kaiser in SF. When I filed a complaint with Kaiser they changed my account of what happened in their review. Kaiser mental health services may help some people, but it was useless for me, except to get sleeping meds. I did find help elsewhere and I am grateful for the help I did receive.

Opal Ruins
5 years ago
5

Very clean establishment. You definitely don't get the same feeling here as you would in a regular hospital. #OneTwenty15Media #Combinations

Response from the owner5 years ago
We are very happy we could provide you with a positive experience. We hope to be of service to you again in the future. Thank you, Ronelle
Patty Foster
5 years ago
5

The staff at the Petaluma Kaiser Facility are life savers.

Michel Harris
5 years ago
1

Laura Graham
6 years ago
1

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