JPS Center for Behavioral Health Recovery

601 W Terrell Ave Fort Worth, TX 76104

Outpatient

About JPS Center for Behavioral Health Recovery

JPS Hemphill Behavioral Health is an outpatient mental health clinic that provides expert care to adults and adolescents struggling with mental health disorders. JPS Hemphill Behavioral Health is located in Fort Worth, Texas.

At JPS Health Network, they aim to help you to support better and healthier lives. They aim to be the trusted healthcare leader in their community. They are dedicated to providing a full continuum of behavioral health services. They value trust, mutual respect, excellence, integrity, accountability, and teamwork.

Some of the services offered by JPS include pharmacotherapy, case management, group therapy, skill building groups and crisis intervention. Their team includes Board Certified Music Therapists, Certified Therapeutic Recreational Specialists, Chaplains, Registered Nurses, and Psychiatrists.

Latest Reviews

Lily Reese

2 weeks ago on Google

This review is on behalf of a friend of mine. She went here for outpatient psychiatric services.There is no guidance on where to go for the appointments here, so new patients are screwed. She arrived with time to spare but parked in the wrong lot and then went to the wrong building. She then had to be pointed to where to check-in and had to answer a number of questions. Nowhere was she informed that there would be a penalty for being late, so by the time she finished all of this, approximately TWO MINUTES after her appointment time, she was regarded as a walk-in rather than a scheduled patient. This also meant she was to see a doctor other than her own. Every health clinic I have ever been to suggests showing up 20 minutes early with the majority of this time an absolute waste of patient time. None of them have ever punished me for being late for my appointment time, certainly not by less than five minutes. If this is a policy (which I can find no proof of anywhere on the website), it should be made clear to patients prior to them making appointments.The front desk people were rude, acting as though their side conversations behind the desk being interrupted was a major inconvenience and just making my friend feel generally unwelcome. She also has noted in her chart that all appointments should be telehealth, as she is immuno-compromised, but the receptionist didn't seem to acknowledge this in the slightest.This has also NEVER been an issue with other JPS doctors, meaning this facility is the issue. This is a behavioral health center. You are going to deal with people who are not at the top of their game mentally. Do better.

Jared Henry

3 weeks ago on Google

Best doctors and staffing ever and they will work with you

Debbie Thompson

4 weeks ago on Google

I have received very good treatment and counseling. The offices are clean and comfortable. I give it 5 *

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

7.4 / 10

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Location

Accepted Insurance

JPS Center for Behavioral Health Recovery works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Blue Cross Blue Shield

Prime Health Services

Scott & White Health Plan

Superior HealthPlan

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Aftercare Support

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Partial Hospitalization Program

A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

Residential Setting
Private Setting

Staff & Accreditations

Staff

Karen Duncan, DR

President and Chief Executive Officer

Jill Farrell

Senior Executive Vice President and Chief Operating Officer

Rory McCrady

Interim Chief Financial Officer

Ashley Ridgeway Washington

Senior Executive Vice President and Chief Human Resources Officer

Sudhakar Karlapudi, MD

Executive Vice President and Chief Medical Officer

Phyllis Chambers, DNP, RN, NEA-BC

Senior Executive Vice President and Chief Nursing Officer

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 9048

Contact Information

(817) 702-3100

Website

601 W Terrell Ave
Fort Worth, TX 76104

Get Help Now - 817-618-0261

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Reviews of JPS Center for Behavioral Health Recovery

2.6/5 (34 reviews)

Google Reviews

2.6 (34 reviews)

2 weeks ago

Maria Andrade

3 weeks ago

4 weeks ago

Kim White

1 month ago

If you can look for mental health providers elsewhere in the area then please do so. First of all, I don t understand why you have to do an initial assessment with a social worker before you can even get an appointment to be seen by a psychiatrist for med management. Then you have to wait on them to CALL you so you can set the appt with the psychiatrist. They never called me, so after a month I called them and got scheduled for today 10-31-24 at 8am. Unfortunately there was a terrible wreck on I-35 that s plastered all over the news (18 wheeler went over ramp) and I was going to be late (9-10 minutes). I called them to advise accordingly and the receptionist advised that she would have to check with the doctor if I could still be seen. She puts me on hold for over 5 minutes. When she finally returns back to the call she says that the doctor never responded to her. I asked her you mean to tell me you all don t know in general what the grace period is for being late like other doctor offices? The receptionist just said no we don t have grace periods but didn t offer to reschedule at the time I called. I arrived shortly after hanging the phone up with her. The receptionist says the same thing (she will have to see if the doctor will see me). A black gentleman came in after me and he was also late because he went to the wrong clinic (Stop Six). The receptionist told him the same thing (she will have to see if the doctor will see him). Then a Caucasian lady came in (Ms. Flood). Ms. Flood was also late because there was a vehicle obstructing her from leaving her parking spot. The receptionist told her the same thing (she will have to see if the doctor will see her). The receptionist and her cubicle buddy was discussing a boyfriend (very unprofessional) when a few minutes later the receptionist tells Ms. Flood the doctor will see you. Then she tells me I would need to reschedule. Now how does that make sense that you will see somebody that arrived 10-15 minutes AFTER I arrived but tell me I would have to reschedule. I told them I ll pass rescheduling because of what I witnessed & their lack of empathy for some people and how they SYSTEMATICALLY chose to pick certain people to be seen over others when they were also late. I m not sure what happened with the black guy after I left but again if your insurance covers for providers outside the JPS Network then my suggestion is to deal with a staff that will be more professional. I was able to schedule an appointment with another provider closer to my home under my insurance but my experience today with JPS Network shows why they continue to have disparaging comments about them due to the unprofessional staff they continue to hire.

Rosie S. (TheSickRose)

I ve never had any sorts of issues here, all if the staff have been courteous and willing to help; even going above and beyond in some cases.

Jennifer Rangel

2 months ago

I've been going here for 4 years now. I had the most amazing PA. She left and is now only there doing walk-ins, I believe once a month. They assigned me to a different one, which is a Dr. They have always been on time with my meds, showed compassion, and been very friendly. The PA I had was amazing. She knows literally everything about me. I had no issues with my paperwork being filled out for disability either. I highly recommend this place.

Meg Moore

My experience with this clinic has been awful. My intake call was with a woman who became upset and spoke rudely with me because I found it difficult to answer her questions about my past trauma and in her words, Everyone else is able to answer these questions. I didn t receive a phone call after that to schedule my first session so I went a month without an appointment. I did finally call and set up my appointment with a nurse practitioner and unfortunately it has continued to be a disappointment. I received a low dose of starter medication and was sent away for two months. My second appointment was today and I am struggling with anxiety. I was sent home with a new prescription but the NP called the pharmacy to cancel it so now I am left with no new medication and no increase in dosage of the medication I was already prescribed despite struggling with anxiety.I will not be returning to this clinic and will be seeking help through another psychiatrist. It is clear that this clinic is not a good or safe option for those who are truly struggling.

Dawn Davis

Dr Helene Alphonso is amazing, knowledgeable, and caring. The staff is nice and the facility is clean.I only gave 4 stars because it's impossible to get a message to a provider there between visits.And so many of us need help between visits.It could be life or death for many of us.

Marissa Lcxoxo

3 months ago

Wish I could rate it zero stars. They never called me back for a follow up after speaking with a social worker. It s been over a month. Based on the reviews I m happy they never called me back. Do not go here. Find better help elsewhere.

Brad Jones

5 months ago

They actually open at 7am I was late but were still able to see me very nice

Shannon Barker

8 months ago

Sad sad sad! I was talked to so rudely for inquiring about help for my grown son in college! The lady who answered the phone talk so rudely to me that now I need to see someone for anger management. While I couldn t get one question answered because she states that my son needs to call I was baffled at the shear unprofessionalism of her raising her voice to tell me I shouldn t call for help because my child is in college and he needs to do so his self. I am concerned about my child and I was calling so I can know my child had all the information he needed to call back for the help he needs I find this approach she took scares me not just for me and my child but for all the parents that may call in desperate to make sure that their babies have some safe and healthy place to call for their mental health needs.

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