Hallmark Youthcare

12800 West Creek Parkway
Richmond VA, 23238

Hallmark Youthcare VA 23238

About Hallmark Youthcare

Hallmark Youthcare provides care in a locked, secure residential home located in a park-like setting. You’ll find ‘em out in Richmond, Virginia. They offer a psychiatric residential treatment facility for adolescents who experience substance use disorder, addiction, and mental health conditions. The adolescent residential program is approved by the American Society of Addiction Medicine and is a certified substance abuse program.

This is a specialty track within the residential treatment program that utilizes the Stages Of Change Model. This focuses your rehabilitation on the impact that addictive behaviors have had on yourself, your family, and the community. Within the program, you’re exposed to evidence-based therapies that encourage you to reevaluate your current behaviors while working to develop greater self efficacy, self-help, and coping strategies. These treatment interventions are offered in individual, group, and family therapy settings.

Parental coaching is also available, and you can participate in a community transitional support program. They’re licensed by the Department of Behavioral Health and Developmental Services and offer trauma-informed care to males and females ages 11 to 17. You receive gender-specific care in separate units for treatment. While a resident, you have access to the McAfee Academy on campus school which is an accredited member of the Virginia Association of Independent Specialized Education Facilities.

Before admission, you go through a clinical assessment with a multidisciplinary team that grants approval for placement within the facility. The average length of stay depends on your needs, but most residents stay approximately six months. The boys’ and girls’ units are located on opposite sides of the building, and they aren’t allowed to go into each other’s living space. All residents are directly supervised by staff at all times. The program includes school activities and some recreational activities.

They accept most major insurance companies and Medicaid. They will verify your insurance before treatment begins.

Latest Reviews

Rell Barnes
3 weeks ago on Google
1
Do not send your children there your children are not safe nor being fed properly nor treated properly nor are there living conditions. I am a former staff member there and a veteran as well. This place is using your kids as cattle for money and treating your children in the worst way. Kids are getting stabbed with pencils in the eye. Staff talking to your children in the worst way. Even the program Director quit. I advise anyone who sees this report this place please and continue to report this place to cps until this facility gets shut down and the kids that s there get put in a better facility. Parents listen to your children and ask to go in the back to see how s there living environment is.
Earl Martin
4 weeks ago on Google
5
They really care about the patient. Residential team is very accommodating and very passionate on their job!
Blessin
1 month ago on Google
1

Location

Accepted Insurance

Hallmark Youthcare works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational interviewing in Virginia allows clients to examine their lives and consider their options. It is particularly useful if the client lacks confidence in their ability to change or is feeling uncertain about their desire to change.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Recreational therapy is often a part of a holistic treatment center program for drug and alcohol addiction in Virginia. It offers structured activities that replace substance use with positive experiences like swimming, painting, and hiking. These encourage social interactions, promote physical and mental health, and help reduce stress, all of which are factors that are important to help you rebuild your life.

Amenities

  • basketball iconBasketball Court
  • recreation iconRecreation Room
  • art iconArt Activities
  • pool iconSwimming Pool
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms
  • building1 iconDay School

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (804) 784-2200
Building icon

12800 West Creek Parkway
Richmond VA, 23238

Fact checked and written by:
Gayle Morris, BSN, MSN
Edited by:
Peter Lee, PhD

Reviews of Hallmark Youthcare

2.74/5 (60 reviews)
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Reviews

1

There were no sheets on the beds, staff discussed negative things in front of us, staff discussed other residents health diagnosis in front of others. The food was not good and had bugs sometimes. The place is never clean and has a bad smell from the kitchen. Violence is p ... Read More

Reviewed on 7/18/2019
1

Therapy is not even their priority, staff finds its way so that they can work less. Regular food was gross. A place that does not help children, for real. They give them a hard time.

Reviewed on 2/4/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.8 (58 reviews)
Rell Barnes
3 weeks ago
1

Do not send your children there your children are not safe nor being fed properly nor treated properly nor are there living conditions. I am a former staff member there and a veteran as well. This place is using your kids as cattle for money and treating your children in the worst way. Kids are getting stabbed with pencils in the eye. Staff talking to your children in the worst way. Even the program Director quit. I advise anyone who sees this report this place please and continue to report this place to cps until this facility gets shut down and the kids that s there get put in a better facility. Parents listen to your children and ask to go in the back to see how s there living environment is.

Earl Martin
4 weeks ago
5

They really care about the patient. Residential team is very accommodating and very passionate on their job!

Blessin
1 month ago
1

Sylvia White
1 month ago
2

Shannon Riley
1 month ago
1

This place when reviewing reviews was thought to be insanely horrible. I gave it a chance. My daughter has been placed at facilities before that had horrible reviews and they were absolutely incredible.... well I cannot say the same for this place. In the beginning the staff were amazing. Come time for my daughters first visit it was communicated to us the wrong time and when we arrived after making a 6.5 hour drive were told we couldnt see her. I refused. I spoke with a supervisor and they so kindly allowed me to have 30 min with my daughter. The doctor never seen my daughter and no changes were ever made in the three weeks she was there. She was receiving therapy and that seemed to go well but the lack of communication between staff is a complete disgrace. As a nurse myself I can understand how facilities stay crazy busy, etc. but there was no excuse for this. My daughter experienced a medical emergency during her stay and I was told two days later BY MY DAUGHTER! Staff never once called me to inform me. I spoke with DON and she informed me of what was going on and the plan and reassured me she would be undergoing testing within the hour to medically clear my daughter. Hours later and when my daughter was able to call home it still had not been done. She was screaming in pain and a staff member told her to "suck it up". She was also at that same time being threatened that if she was still in the room when a child returned from day pass that they would make sure she didn't leave the facility alive. Staff repeatedly told her to stop "tattle telling" and to "just deal with it". I called numerous times and staff would hang up on me and wouldn't even speak with me. I made the decision that night to make the 6.5 hour drive and get her out of there. BEST DECISION EVER! We arrived at 3am. Staffing was rude and left us waiting for a while but we expected that. One staff told me that they would transfer her to the ER and have us follow them. I told them no that I was taking my daughter home to be evaluated again. I discharged my daughter AMA and took her home where she has flourished since and managing through her outpatient therapy. Since then we have received phone calls with them apologizing but I refuse to talk to anyone else. It is done and my daughter is home and safe where she belongs. If you choose to place your child in this residential program I pray that your experience goes better than ours did.

Kristen Leary
1 month ago
1

When I was 13 years old I lost my mom to cancer, and got put in foster care. Within 2 months I lost my home, friends, family, pets and possessions. I was depressed and rightfully so. I was raised in a good home. Never had any trauma until this point. I was a straight A student. I got put in this place for depression. While here I got beat up, bullied, abused and raped. I reported it all and staff did nothing about it. I was told if I didn't show improvement I would never leave. The day I got raped I fought the girl who did it to me and staff separated us and locked me in a padded room until I could "control myself". I remember crying and shaking. I yelled and yelled for help and was left to suffer alone. Here I am at 30 years old writing about this because this place caused me more trauma than any other point in my life. No one took anything I said as truth. Nothing I said was taken seriously. It took 10 years of therapy to overcome the fear of abandonment and fear of sex that I obtained here.

Jared Pierc
1 month ago
1

This company goes all the way back to 1998 when it was called Valuemark. I was a patient at the Kansas City facility and it was one of the most traumatizing experiences of my life. Violence and sexual abuse from the staff ran rampant. The only part that gives me relief is knowing the original CEO died, but his son James Thomas McAfee III runs it now.

Tim Shane
2 months ago
1

I have nightmares from about 12-13 years ago. On the children s side when I was like 12 years old.The staff would pay kids with snacks to go beat up other kids who didn t listen to them.Litterly Beaten, starved, mentally abused. They very heavily medicate children with amphetamines who have no problems. Just honestly need some structure/attention, something social services doesn t offer. Do not need medication.Pleaseeee do not send your kids here.And for social services or any foster care agencies. Please. This is not the way. This is not the place. Consider a group home first. Honestly even juvenile detention is safer and better mentally

Leslie Tipp
2 months ago
1

So they have a supervisor named Monique that's supposed to be a supervisor quote quote but this supervisor will not communicate with me the parent. On numerous shifts of hers my son has been assaulted attacked and she has no empathy sympathy or nothing she's very rude nonchalant she does not need to be working there.

Amanda Melvin
4 months ago
2

I'm grateful for any and all help with my child. However this place seems to lack overall communication among staff. They do not adhere to their own rules which just cause more aggravation among patients. There doesn't seem to be enough supervision among patients and a normal sense of privacy for phones is not to be expected. Unfortunately was the closest place to accept my child. Counseling could be better but then mental health all over Virginia seems not to be a top priority. I would add photos but do not wish to include my kid. From the outside and waiting area it looks ok but once behind main doors well let's just say kids get a taste of what jail will be like.Staff needs to be better trained in dealing with and how to appropriately handle kids.

Harold Glover
4 months ago
5

If your family is dealing with mental health, substance abuse, or behavioral issues, I wholeheartedly recommend considering their program.

Chrissy Black
5 months ago
1

Negative Stars!! I took my child out due to safety concerns. He had been threatened by multiple peers, his roommate tried to stab him with a pen, so staff had to hold him back and despite asking to be moved to another room, my child had to sleep in the room with a kid who tried to harm him. He was bullied by a staff member, who also included other residents in that. Total cover up there. Communication there was terrible. I had to stay on the place daily about it. I would call on average of 10 times an evening and get nobody.The place is dirty, the kids have no structure, the staff are not trained, they bully kids, they lie, and it s just an all around unprofessional and unsafe place.My child s therapist was excellent, however her time with Kayden was limited. Two hours a week is not sufficient time to make a real difference. The negative there outweighs any positive she brought.

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