Hallmark Youthcare

Richmond, Virginia

12800 West Creek Parkway
Richmond VA, 23238

(804) 784-2200

About Hallmark Youthcare

Hallmark Youthcare provides care in a locked, secure residential home located in a park-like setting. You’ll find ‘em out in Richmond, Virginia. They offer a psychiatric residential treatment facility for adolescents who experience substance use disorder, addiction, and mental health conditions. The adolescent residential program is approved by the American Society of Addiction Medicine and is a certified substance abuse program.

This is a specialty track within the residential treatment program that utilizes the Stages Of Change Model. This focuses your rehabilitation on the impact that addictive behaviors have had on yourself, your family, and the community. Within the program, you’re exposed to evidence-based therapies that encourage you to reevaluate your current behaviors while working to develop greater self efficacy, self-help, and coping strategies. These treatment interventions are offered in individual, group, and family therapy settings.

Parental coaching is also available, and you can participate in a community transitional support program. They’re licensed by the Department of Behavioral Health and Developmental Services and offer trauma-informed care to males and females ages 11 to 17. You receive gender-specific care in separate units for treatment. While a resident, you have access to the McAfee Academy on campus school which is an accredited member of the Virginia Association of Independent Specialized Education Facilities.

Before admission, you go through a clinical assessment with a multidisciplinary team that grants approval for placement within the facility. The average length of stay depends on your needs, but most residents stay approximately six months. The boys’ and girls’ units are located on opposite sides of the building, and they aren’t allowed to go into each other’s living space. All residents are directly supervised by staff at all times. The program includes school activities and some recreational activities.

They accept most major insurance companies and Medicaid. They will verify your insurance before treatment begins.

Dollar icon Payment Options

  • shield-cross iconPrivate Insurance
  • self-pay iconSelf-pay options
  • medicaid iconMedicaid

Medical briefcase icon Levels of Care

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

User icon Programs

check iconAdolescence program

men iconProgram for men

women iconProgram for women

young-adult iconYoung adult program

House check icon Settings & Amenities

  • basketball iconBasketball court
  • recreation iconRecreation room
  • art iconArt activities
  • pool iconSwimming pool
  • home-setting iconResidential setting
  • private-room iconPrivate rooms
  • building1 iconDay school

Shield icon Insurance

Our Policy: Hallmark Youthcare works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

Heart icon Treatment

check iconDual Diagnosis

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

mental-health iconMental Health

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

desert iconMotivational Interviewing

Motivational interviewing in Virginia allows clients to examine their lives and consider their options. It is particularly useful if the client lacks confidence in their ability to change or is feeling uncertain about their desire to change.

house-medical iconTrauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Nutrition Therapy

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

recreational-therapy iconRecreational Therapy

Recreational therapy is often a part of a holistic treatment center program for drug and alcohol addiction in Virginia. It offers structured activities that replace substance use with positive experiences like swimming, painting, and hiking. These encourage social interactions, promote physical and mental health, and help reduce stress, all of which are factors that are important to help you rebuild your life.

Check icon Accreditations

Joint Commission

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Phone icon Contact

Phone icon (804) 784-2200
Building icon

12800 West Creek Parkway
Richmond VA, 23238

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Get Help Now - 804-331-4905
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Fact checked and written by:
Gayle Morris, BSN, MSN
Edited by:
Peter Lee, PhD

Reviews

2.74 (60 reviews)
Rehab.com icon Rehab.com (2)
Google icon Google (58)
Accomodations & Amenities
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Meals & Nutrition
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Treatment Effectiveness
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Staff & Friendliness
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Overall Experience
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Reviewer
Overall Experience
Date Submitted
Reviewer
1

There were no sheets on the beds, staff discussed negative things in front of us, staff discussed other residents health diagnosis in front of others. The food was not good and had bugs sometimes. The place is never clean and has a bad smell from the kitchen. Violence is p ... Read More

Reviewed on 7/18/2019
1

Therapy is not even their priority, staff finds its way so that they can work less. Regular food was gross. A place that does not help children, for real. They give them a hard time.

Reviewed on 2/4/2019
Overall Experience
Date Submitted

Google Rating

2.8 (58 reviews)
Jerry P. Stinchcomb
1 month ago
5

The team really made a big difference for me, even though I wasn't really open at first, so I ended up staying longer. This place totally turned my life around. Huge thanks to everyone here - you guys were awesome.

Timothy Cleary
1 month ago
1

I have nightmares from about 12-13 years ago. On the children s side when I was like 12 years old.The staff would pay kids with snacks to go beat up other kids who didn t listen to them.Litterly Beaten, starved, mentally abused. They very heavily medicate children with amphetamines who have no problems. Just honestly need some structure/attention, something social services doesn t offer. Do not need medication.Pleaseeee do not send your kids here.And for social services or any foster care agencies. Please. This is not the way. This is not the place. Consider a group home first. Honestly even juvenile detention is safer and better mentally

A Google User
1 month ago
5

Your care has truly made a huge difference for my daughter. I can't thank you enough.

Kyle McGhee
1 month ago
5

I stayed here during my teenage years, and it improved me. I just wanted to say thank you for all that you have done for me. Now, here I am helping other people.

Richard Cantu
1 month ago
5

"Excellent staff counselors with really wonderful therapists. I have the highest respect for this team! Definitely a lifesaver!"

Lillian Orozco
1 month ago
5

I can now sleep at night. My kid is now safe and progressing forward after spending years in three separate residential facilities and receiving weekly therapy of various types in three different countries.

Leslie Tipp
2 months ago
1

So they have a supervisor named Monique that's supposed to be a supervisor quote quote but this supervisor will not communicate with me the parent. On numerous shifts of hers my son has been assaulted attacked and she has no empathy sympathy or nothing she's very rude nonchalant she does not need to be working there.

haswiro sableng
2 months ago
5

I absolutely love working alongside the incredible staff here at Hallmark. Their dedication to the kids is truly inspiring, and I'm grateful for everything they do. It's truly a pleasure to serve the residents and be part of this team. The atmosphere of teamwork and support makes every day fulfilling. I feel fortunate to contribute to such a caring environment where we can make a real difference in these kids' lives.

Amanda Melvin
3 months ago
2

I'm grateful for any and all help with my child. However this place seems to lack overall communication among staff. They do not adhere to their own rules which just cause more aggravation among patients. There doesn't seem to be enough supervision among patients and a normal sense of privacy for phones is not to be expected. Unfortunately was the closest place to accept my child. Counseling could be better but then mental health all over Virginia seems not to be a top priority. I would add photos but do not wish to include my kid. From the outside and waiting area it looks ok but once behind main doors well let's just say kids get a taste of what jail will be like.Staff needs to be better trained in dealing with and how to appropriately handle kids.

Harold Glover
3 months ago
5

If your family is dealing with mental health, substance abuse, or behavioral issues, I wholeheartedly recommend considering their program.

Chrissy Black
4 months ago
1

Negative Stars!! I took my child out due to safety concerns. He had been threatened by multiple peers, his roommate tried to stab him with a pen, so staff had to hold him back and despite asking to be moved to another room, my child had to sleep in the room with a kid who tried to harm him. He was bullied by a staff member, who also included other residents in that. Total cover up there. Communication there was terrible. I had to stay on the place daily about it. I would call on average of 10 times an evening and get nobody.The place is dirty, the kids have no structure, the staff are not trained, they bully kids, they lie, and it s just an all around unprofessional and unsafe place.My child s therapist was excellent, however her time with Kayden was limited. Two hours a week is not sufficient time to make a real difference. The negative there outweighs any positive she brought.

Selena Hernandez
6 months ago
1

As 15 year old female who went here. I can promises you do NOT want to place or punish your kids here. They will come out 10x times worse and more traumatized. Staff have mindsets just like the teens do. Staff fight children and even encourage fights and watch , as many kids get jumped or beat on. This no place for any child or teen! This place should be shut down!

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