They have a good premise that looks great on paper. The program is supposed to help members develop domestic life skills in order to be more independent. Sounds great right? In reality, however, members are not even trusted with simple tasks like writing down freezer/ refrig ...
About Frontier Health – Independence House
Frontier Health offers a psychosocial rehab program that is based on the Fountain House “Clubhouse,” model. This is a safe space where individuals can focus on their mental health symptoms and addiction behaviors while achieving their individualized goals such as employment, community living, and symptom reduction. Treatment consists of life-skills training, recovery psychoeducation, advocacy, community integration, leisure education, Wellness Recovery Action Plan, and community integration. Independence House works with supported housing, peer support centers, employment services and psychiatric hospitals, to ensure each person is on the best path to support their recovery.
Frontier Health may work with your insurance plan to cover some or all of the costs for mental health and drug rehab treatment. In-network providers may include carriers such as TRICARE, Blue Cross Blue Shield, Aetna, Humana, and Cigna. Verify your coverage and out-of-network benefits directly with your insurance provider.
Facility Overview
48 Number of Available Beds
Latest Reviews
Received substance abuse treatment and Recovery Treatment.A very PROFESSIONAL staff, friendly and helpful. Committed to helping people who want help.
Reviewed on 10/12/2019
They have a good premise that looks great on paper. The program is supposed to help members develop domestic life skills in order to be more independent. Sounds great right? In reality, however, members are not even trusted with simple tasks like writing down freezer/ refrigerator temps. Staff hovers over us. No members are even trusted to help cook meals. Some staff rush us with our chores. Yeah those domestic lifes skills? We clean the building with no pay whatsoever. We rarely do anything fun. We never eat out. The budget is tight but don't even try. We never get the benefit of the doubt. They won't even let us make coffee. DO NOT come here. It is a joke. I am quitting soon.
Reviewed on 02/01/2019
The staff in general is very rude, it was a bad decision to come to this place, instead of helping me they affected my health condition more. It's incredible that in a place where you're supposed to get help, you only get bad treatment from the staff. The worst place of all.
Rehab Score
Our Methodology
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3.9 / 10
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Location
Accepted Insurance
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Aftercare Support Clients participating in a rehab aftercare program receive comprehensive and customized support as they leave high-intensity treatment, reintegrate into their community, and focus on maintaining their sobriety. These programs offer a wide variety of services to align with the client's unique and evolving needs, often including medical, mental health, and social service program referrals. Clients typically develop their drug rehab aftercare plan in conjunction with their case manager and care team.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Amenities
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Residential Setting
Staff & Accreditations
Staff
Kristie Hammonds
President & CEO
Diane Bowen
Senior VP of Operations
B. Allen Harris
Senior VP & CFO
C. Allen Musil JR., MD
Senior VP of Medical Services & Medical Director
Accreditations
The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.
SAMHSA Listed: Yes
Contact Information
(276) 523-4357 
2532 4th Avenue East
Big Stone Gap, VA 24219
Get Help Now - 276-323-4036
Who Answers?
Who Answers?
Fact checked and written by:
Kelly Junco, CPC, CPRC, BA, BS
Edited by:
Kerry Nenn, BSW
