Crossroad Child & Family Services

1825 Beacon Street
Fort Wayne, IN 46805

Crossroad Child & Family Services IN 46805

About Crossroad Child & Family Services

Crossroad Child and Family Services is a faith based, nonprofit mental health facility in Fort Wayne, Indiana, in the heart of Beacon Heights. They have a combination of emergency, inpatient, and outpatient programs rooted in traditional therapy and spirituality. They serve clients between 6 and 21 years old. Crossroad's programs are designed to help troubled children overcome their difficulties, take control of their lives, and be more involved in their families and communities. As such, they provide family support, education plans, and therapy. Services offered include:

Crossroad has two inpatient programs. The emergency program is only open to clients referred by the Indiana Department of Child Services or Juvenile Probation and is focused on rapid recovery. The voluntary program has clients residing at the facility for the length of treatment so staff can ensure their safety and tend to their needs. During treatment, clients follow a structured treatment schedule of therapeutic and recovery activities rooted in Trauma Focused Cognitive Behavioral Therapy.

The outpatient program is open to children, couples, and families. Clients reside at home and visit the facility on a fixed schedule to meet with their care team and participate in treatment. Outpatient counseling is designed to build on a client’s strengths and help them overcome obstacles through traditional talk therapy and (occasionally) medication stabilization.

Latest Reviews

Ray Ryan
3 months ago on Google
5
Bree Kirkley
4 months ago on Google
1
My child was just admitted to cross roads 6.12.24 around 11am and when we got there the staff was not the most welcoming by no means and when singing the documents I filled them out and asked for copies and they added stuff and checked boxes on different papers including the release of information forms to people I didn t approve and the social worker who done it was laughing and I m like I m not okay with that and it needs to be fixed but she never did correct it but she kicked me out of the admin office and said that they was taking my daughter to the unit I refused to leave my daughter until I absolutely had to I went with her to the nurse area which was in the school building which was gross!!!! water damage and mold on the ceiling and smelled like mildew we got her vitals and a Tb testthere and my baby was scared and the staff was laughing at her and made fun of her and her speech impediment because she was saying she didn t want the tv test I had to bribe my baby to get the stuff done and right after they walked me out I went to Walmart right after and spent well over $100 on hygienes ,new clothes ,underwear socks ,hair ties , brush stuffed animals body spray etc so she felt comfortable and was told to take it to the admin office there and they would give it to her my baby called at 8pm and she said they won t give it to her and they wouldn t let her keep her belongings that she brought with her from another crises center I will be calling tomorrow morning to see if she got her belongings and if not I will be going back to Fort Wayne with lawyers and fox 59 for how this place is ran and managed because from my little interaction with the staff they don t care about the child or helping them they just see money. I d think twice about sending your child here I didn t have a choice but I now have an attorney and will be getting my daughter out of there ASAP!!!
Nex Blaize
5 months ago on Google
1
I was there for like 6 months last year and left as soon as I turned 18. The staff, the ones who worked with the staff we somewhat okay. But the "admin" is horrible, except Ms. Tammy the front desk lady. I love her, she gave me candy

Location

Accepted Insurance

Crossroad Child & Family Services works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Persons who require high-level support but who do not wish to leave their homes or communities may enroll in an intensive outpatient program (IOP). Clients typically commit to a minimum of nine treatment hours across three therapeutic sessions per week, but many programs offer up to 20 hours of care weekly. Most intensive outpatient rehabs provide a combination of psychotherapy, recovery education, and holistic care. Medication assisted treatment (MAT) is widely available for those in alcohol or opioid recovery.
medically-assisted-detox iconMedically Assisted Detox
When removing addictive substances from your body under the care of licensed medical professionals, the process is called medically assisted detox. Once you've become physically dependent on substances like alcohol, opioids, or benzodiazepines, quitting can be uncomfortable or even dangerous. To minimize risks to your health and overall discomfort, a team of medical professionals monitors you 24/7 and provides medications if necessary (like Suboxone or methadone) to ease potential symptoms of withdrawal.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (260) 484-4153
Building icon

1825 Beacon Street
Fort Wayne, IN 46805

Edited by:
Quentin Blount

Reviews of Crossroad Child & Family Services

2.97/5 (70 reviews)
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Reviews

1

I have the right to speak about this place because I received treatment here at a time, my experience was completely negative, they clearly don't know how to treat people in need.

Reviewed on 2/20/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

Ray Ryan
3 months ago
5

Bree Kirkley
4 months ago
1

My child was just admitted to cross roads 6.12.24 around 11am and when we got there the staff was not the most welcoming by no means and when singing the documents I filled them out and asked for copies and they added stuff and checked boxes on different papers including the release of information forms to people I didn t approve and the social worker who done it was laughing and I m like I m not okay with that and it needs to be fixed but she never did correct it but she kicked me out of the admin office and said that they was taking my daughter to the unit I refused to leave my daughter until I absolutely had to I went with her to the nurse area which was in the school building which was gross!!!! water damage and mold on the ceiling and smelled like mildew we got her vitals and a Tb testthere and my baby was scared and the staff was laughing at her and made fun of her and her speech impediment because she was saying she didn t want the tv test I had to bribe my baby to get the stuff done and right after they walked me out I went to Walmart right after and spent well over $100 on hygienes ,new clothes ,underwear socks ,hair ties , brush stuffed animals body spray etc so she felt comfortable and was told to take it to the admin office there and they would give it to her my baby called at 8pm and she said they won t give it to her and they wouldn t let her keep her belongings that she brought with her from another crises center I will be calling tomorrow morning to see if she got her belongings and if not I will be going back to Fort Wayne with lawyers and fox 59 for how this place is ran and managed because from my little interaction with the staff they don t care about the child or helping them they just see money. I d think twice about sending your child here I didn t have a choice but I now have an attorney and will be getting my daughter out of there ASAP!!!

Nex Blaize
5 months ago
1

I was there for like 6 months last year and left as soon as I turned 18. The staff, the ones who worked with the staff we somewhat okay. But the "admin" is horrible, except Ms. Tammy the front desk lady. I love her, she gave me candy

Alexandra Riggs
6 months ago
1

I only went to the school there and the staff there mentally and physically abuse the kids and the food there has mold in it, and since i only went to school there i did not learn anything there(i went to school there in 6th - 7th grade) and they were only teaching multiplication and the basic math same with language art and the staff there encourage lids to fight there this is the worst place to send your kids(idk if they are still letting kids just go to school there) and they also tried putting their hand on me multiple times, even just going to school there is traumatizing

Paula Bales
10 months ago
2

Just reading the reviews make me want to change my mind about sending my kid there

Lexi Pulley
11 months ago
1

A previous foster kiddo went here. This place is completely negligent. My foster kiddo was placed back here and had some of my items. Crossroads didn't give me any update until over a month later after the items were shipped and the package is gone with things that are irreplaceable. No one is held accountable, no one responds. Kids are being physically and mentally abused there. This place just needs to be shut down. Terrible staff, the kids aren't receiving schooling, staff steak items from the kids. Sad place

miranda riggs
1 year ago
1

Abuse is rampant from staff and teachers at the academy. Staff encourages kids to fight one another in the live-in units. The place should be shut down and criminal charges brought against them. My child never got any of the therapies that they said she would receive and came out traumatized.

Tiffney Spear
1 year ago
1

Stay away from here. The only positive feedback I have on this facility is Rhonda. She went above and beyond for my son and was the only person who I could trust let alone the only person to actually care of the child's well-being. Staff are rude, abusive to children, they love to cover up their mistakes. complaining is a dead end. My son was there for a year and pushed him out with no success at all if anything it made things worse. Son managed to run from staff into the wood's multiple times. Do not send your child here it is absolutely horrible it should not even be open!

E Billa
1 year ago
5

Emma Douglas
1 year ago
1

Had a bad experience

Michigan fan (go blue)
2 years ago
1

I was there for around 3 weeks back in the 90s till the state transferd me to gibualt boys school and I was the happiest kids in the world that they did it I wouldn't send my worst enemy to crossroads it was literally hell there then I went to gibualt and it was night and day how the to places where run even though I was 9 hours away from my house I was glad to be there

Diane
2 years ago
3

As good as a residential child adolescent center can be I suppose. Deal with staff turn over so that it can get confusing when it feels like you're teaching them the rules. There are instances that an adversarial relationship is created instead of a mutually beneficial relationship for the child among the adults. I have found the lack of addressing certain situations with therapy and keeping information from the parent / guardian not in the best interest of my child, but in the best interest of covering their butt.

Response from the owner2 years ago
We are happy to speak to you regarding specific issues you suggest we address. Please contact our Chief Operations Officer at our main telephone number.
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