Policies changed from day to day from on-site administration. Not enough staff to care for the physical needs of the patients.
About Conway Behavioral Health Hospital
Conway Behavioral Health Hospital is a psychiatric hospital for adolescents and adults in Conway, Arkansas. They offer inpatient treatment as well as partial hospitalization and intensive outpatient services. They accept private insurance, Medicare, Medicaid and self payment.
Their inpatient programs treat youth and adults who need immediate support for a mental health condition. This may also extend to co-occurring disorders, like addiction. As soon as you come in, they’ll perform a comprehensive assessment to understand more about your physical and mental health. After they review your symptoms and medical history, they’ll create a custom treatment plan to fit your needs.
Your plan may include several services designed to improve your condition while you’re living on site. Some of the most common ones include individual, group, and family therapy, medication management, art and music activities, yoga and pet therapy. When you’ve progressed enough to move into outpatient care you’ll attend group therapy sessions that focus on a variety of addiction related topics such as anger management, conflict resolution and healthy communication.
I like that these group meetings help you address some of the underlying issues related to your condition. They also give you the chance to hear from others who are also in recovery and share advice. All of their groups are led by registered clinicians or masters level nurses.
Some clients say the team here is kind and sympathetic toward everyone’s needs. They truly care about the people in their program and want to see them succeed. However, others report negative interactions with some of the people on staff.
Latest Reviews
Inpatient was rough but is only there to stabilize you on meds. They definitely could have more to do to keep people's minds distracted. I appreciate the fact the staff was great and let us go outside quite a bit. Now Inpatient was absolutely where it's at for this facility. Their partial hospitalization and intensive outpatient program is incredibly well designed and saved my life. They focus alot of DBT and IFS and the combination of the two is powerful, especially in addition to the level of peer support. Jessica B the program director and the outpatient nurse miss Annette are gifts from God.
Response from the owner3 weeks ago
Thanks for taking the time to provide feedback! We will continue to work hard toward inspiring change and long-lasting wellness.
I was an employee at this facility for 2 years, during that time they went through 4 CEO s, 3 Risk managers, 2 Directors of Nursing, 2 Clinical Directors, 4 Admission Directors in which the last one they let go was very unfair. And let s not speak on the HR department who never is available and has had 3 different HR Directors one whom now is not to be trusted. There is a lot of hidden racism within this company too, towards patients and employee but I m not going to speak on that situation Shall I go on the employees are overworked and under paid. Then when you have had enough of the toxic and negative energy and decide you would like to leave they try to throw you a retention bonus to get you to stay which is like a slap in the face, then here s the best part it s spread out to keep you there for another year. The only people that is actually kind at this facility would be the Director Over the Business office, and the Director of Medical Records and her team whom I feel like they both are never heard. I tried to even stay and help part time and it was too toxic the Interm Director they had in place was very toxic and she the one put all her lies together to get the Admission Directors out so she could take his place but then saw how hard it was and stepped down lol be careful what you ask for is all I have to say on that, so I left the company because I can and will not work for a company who sells you a dream but once you get there that dream goes to hell and all the nice personalities. So don t be fooled. It s funny the CFO called and asked me would I consider staying or coming back and I said no so I had a person that was interested even though it hurt me to even want them to consider this place anyway I texted the CFO to see if the Admissions Department was hiring she says yes but it has to be master level, clinical or nursing that was so funny because guess what I wasn t neither of those when you asked me to consider to stay and I wasn t asking for myself. This company will switch up on you very quickly. I told my friend to enter at their own risk. I wouldn t recommend this company to my dog in which the last CEO told a nurse when she didn t want to log into another person s account and I quote Aw my dog can do that so please think about it before you question this company. Again the Business Office Director and Director Of Medical Records was the only honest person I trust in that company.
Response from the owner3 weeks ago
Reading this feedback is deeply troubling, and we appreciate you bringing it to our attention. Trust, respect, and compassion are core components of the care we provide, and we feel that it is important that we gather more information. If you would be willing to speak directly so that we can address your concerns, please reach out to us at FeedBack@conwaybh.com. Thank you. Gallery
Location
Accepted Insurance
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Addiction Treatments
Levels of Care
Inpatient Rehab 
Intensive Outpatient Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
Aftercare 
Partial Hospitalization Program A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
Medically Assisted Detox Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal. The length of stay at the detoxification program is determined according to the specific needs of the patient.
Treatments
Many of those suffering from a mental health concern also suffer from substance abuse issues. Dual diagnosis or co-occurring disorders is the condition in which the individual suffer from both illnesses. Conway Behavioral Health Hospital specializes in mental health concerns and co-occurring substance abuse issues.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
If you participate in couples therapy, your therapist may use one or more methods to help you improve communication and resolve conflict. These techniques can include emotionally focused therapy, psychodynamic couple's therapy, and cognitive behavioral therapy.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Amenities
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Private Setting
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Accreditation Number: 617821
Contact Information
(855) 643-1742 
2255 Sturgis Rd
Conway, AR 72034
Get Help Now - 800-985-8516
Who Answers?
Who Answers?
Fact checked and written by:
Courtney Myers, MS
Edited by:
Kerry Nenn, BSW
