Conway Behavioral Health Hospital

Conway, Arkansas

2255 Sturgis Rd
Conway, AR 72034

(855) 643-1742
3.15 (103 reviews)

About Conway Behavioral Health Hospital

Conway Behavioral Health Hospital is a psychiatric hospital for adolescents and adults in Conway, Arkansas. They offer inpatient treatment as well as partial hospitalization and intensive outpatient services. They accept private insurance, Medicare, Medicaid and self payment.

Their inpatient programs treat youth and adults who need immediate support for a mental health condition. This may also extend to co-occurring disorders, like addiction. As soon as you come in, they’ll perform a comprehensive assessment to understand more about your physical and mental health. After they review your symptoms and medical history, they’ll create a custom treatment plan to fit your needs.

Your plan may include several services designed to improve your condition while you’re living on site. Some of the most common ones include individual, group, and family therapy, medication management, art and music activities, yoga and pet therapy. When you’ve progressed enough to move into outpatient care you’ll attend group therapy sessions that focus on a variety of addiction related topics such as anger management, conflict resolution and healthy communication.

I like that these group meetings help you address some of the underlying issues related to your condition. They also give you the chance to hear from others who are also in recovery and share advice. All of their groups are led by registered clinicians or masters level nurses.

Some clients say the team here is kind and sympathetic toward everyone’s needs. They truly care about the people in their program and want to see them succeed. However, others report negative interactions with some of the people on staff.

Dollar icon Payment Options

  • shield-cross iconPrivate insurance
  • self-pay iconSelf-pay options
  • financial-aid iconFinancial aid
  • medicare iconMedicare
  • military iconMilitary insurance
  • medicaid iconMedicaid

Medical briefcase icon Levels of Care

inpatient iconInpatient Rehab

Clients undergoing treatment at an inpatient rehab receive extensive therapeutic support through daily addiction counseling and recovery-focused services. These often include addiction education and life skills training. Many inpatient facilities also offer evidence-based holistic therapies, such as massage, yoga, acupuncture, creative arts therapy, and experiential therapy. Inpatient care is typically best suited for clients who recently completed detox, are in early recovery, or at a heightened risk of relapse.

intensive-outpatient iconIntensive Outpatient

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

aftercare iconAftercare

Clients in addiction recovery typically require robust, ongoing support, which rehab aftercare programs are designed to provide. These programs are premised on the idea that clients' mental, emotional, physical, social, and financial wellbeing is essential to recovery. Clients collaborate with their case managers and addiction recovery team to identify the rehab aftercare services they will need to thrive while in recovery. Clients may receive peer coaching, career counseling, and 12 step program induction, among other services.

partial-hospitalization iconPartial Hospitalization Program

A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal. The length of stay at the detoxification program is determined according to the specific needs of the patient.

User icon Programs

check iconAdolescence program

adult-program iconAdult program

young-adult iconYoung adult program

children iconChildren program

elderly iconElderly program

hearing iconHearing impaired program

hiv iconHIV/AIDS program

lgbtq iconLGBTQ program

military-hat iconMilitary program

bed iconTotal Beds

80

House check icon Settings & Amenities

  • private iconPrivate setting

Shield icon Insurance

Our Policy: Conway Behavioral Health Hospital works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

Heart icon Treatment

check iconDual Diagnosis

Many of those suffering from a mental health concern also suffer from substance abuse issues. Dual diagnosis or co-occurring disorders is the condition in which the individual suffer from both illnesses. Conway Behavioral Health Hospital specializes in mental health concerns and co-occurring substance abuse issues.

mental-health iconMental Health

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

dialectical iconDialectical Behavior Therapy

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

couples-therapy iconCouples Therapy

If you participate in couples therapy, your therapist may use one or more methods to help you improve communication and resolve conflict. These techniques can include emotionally focused therapy, psychodynamic couple's therapy, and cognitive behavioral therapy.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Check icon Accreditations

Joint Commission

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 617821

Phone icon Contact

Phone icon (855) 643-1742
Building icon

2255 Sturgis Rd
Conway, AR 72034

Call Now - Help is Available
Get Help Now - 501-575-0717
Question iconSponsored
Fact checked and written by:
Courtney Myers, MS
Edited by:
Kerry Nenn, BSW

Reviews

3.15 (103 reviews)
Rehab.com icon Rehab.com (5)
Google icon Google (98)
Accomodations & Amenities
0
Meals & Nutrition
0
Treatment Effectiveness
0
Admissions Process
0
Staff & Friendliness
0
Cleanliness
0
Value for Cost
0
Overall Experience
Date Submitted
Reviewer
Overall Experience
Date Submitted
Reviewer
1

Policies changed from day to day from on-site administration. Not enough staff to care for the physical needs of the patients.

Reviewed on 3/31/2023
1

Horrible services. Go somewhere else. Overpriced and understaffed.

Reviewed on 8/15/2019
5

Modern facilities, sufficient resources to achieve recovery and very honest people. All very well.

Reviewed on 3/8/2019
Overall Experience
Date Submitted

Google Rating

3.2 (98 reviews)
Zeyvion
1 month ago
1

Lilet Gentapa
1 month ago
1

I do not recommend this place. The people are not friendly and show racist behavior. I give 0

Response from the owner1 month ago
We value your feedback, but we are concerned by what we have read. We have a goal to provide clinically excellent care through the help, guidance, and encouragement of professionals who tailor the treatment they deliver to meet all identified needs. We would greatly appreciate having an opportunity to discuss your concerns in more detail and ask that you please reach out to FeedBack@conwaybh.com. Thank you.
Sarah Slinkard
1 month ago
1

They gave my 16 yr old son medicine without my consent. They also tried to lie to me about that. His intake took from 8 pm to 2 am. I hope he never has to go there again.

Response from the owner1 month ago
Thank you for taking time to share this. We strive to deliver the highest-quality care, ensuring ongoing support in all facets of the healing process, and what we have read here is concerning. We would like to learn more about the circumstances that may have led to this feedback and encourage you to reach out to FeedBack@conwaybh.com at your earliest convenience.
susan nichols
2 months ago
1

Took two hours to check in. Staff seems to be in robot mode. Deep sighs like they were put out to even answer phone. No evidence of truly caring for the restoration of human beings. Just another day to pull a paycheck.

Response from the owner2 months ago
Reading this feedback is deeply troubling, and we appreciate you bringing it to our attention. Trust, respect, and compassion are core components of the care we provide, and we feel that it is important that we gather more information. If you would be willing to speak directly so that we can address your concerns, please reach out to us at FeedBack@conwaybh.com. Thank you.
Marsha
2 months ago
1

Nothing, and I mean nothing was done for my daughter.

Response from the owner2 months ago
We value your feedback, but we are concerned by what we have read. We have a goal to provide clinically excellent care through the help, guidance, and encouragement of professionals who tailor the treatment they deliver to meet all identified needs. We would greatly appreciate having an opportunity to discuss your concerns in more detail and ask that you please reach out to FeedBack@conwaybh.com. Thank you.
Dave Mann
3 months ago
5

Available bed when nobody else has one. None of these places are prepared for the type of horrors going on out here. They do their best and when my family needed help they were ready .

Response from the owner3 months ago
We really appreciate you taking time to leave feedback. Thank you! We will keep working to be a source of life-changing support in all that we do.
terry reed
4 months ago
1

this place left me worse than I came in honestly. sure, it got me medicated, but without proper therapy, nothing being on time, staff(who were all pretty good except a few) overworked to the point of exhaustion, and a genuine lack of information between yourself and the nurses/doctors, it made me feel almost hopeless being there for any longer than I did. the friends I made in there and the only thing that helped me at all, and kept me going on my way( Jayden, Gillian, and Candace, find my Facebook if you can, none of my other stuff it working, if you see that this is)

Response from the owner4 months ago
Although this review is concerning, we are grateful that you ve shared it with us. We are committed to providing the highest standard of care, and we want to learn more about what you ve written. Please email us at Feedback@sanjuancapestrano.com so that we can discuss this thoroughly. Thank you.
Kirk Ray
4 months ago
1

Had my child checked in there for obvious reasons. I DO NOT, DO NOT, DO NOT recommend sending anyone with a medical issue there on top of the mental one. Messed up my daughter's care that they had to send her to the ER. Told the CEO was going to call me this morning after the holiday but no call he is to busy to worry about his staff putting people in the ER. Almost impossible to get in touch with anyone after bankers hours. Cut phone calls off the moment they start to talk about how something there might be wrong. The clothes and supplies they asked for took days to get to her. They issue everything to the patients (understandable given the circumstances) but then they blame my daughter for not following the diet and that was why she ended up in the ER. No it wasn't an allergy she is a type 1 diabetic. How did she get something she wasn't supposed to ifbthey issue everything?

Response from the owner4 months ago
We appreciate you providing this feedback. Gathering more information would help us better understand these concerns. If you are open to sharing additional details, we kindly ask you to send an email to Feedback@sanjuancapestrano.com. Thank you.
Zack Nunn
4 months ago
1

The staff is under paid, the food is not edible, it toke me 8 hours to get in and getting out is nearly impossible. I truly believe that they need to get there stuff together and that s not even me talking about the environment, the living conditions but if anyone is considering going here ms.C is one of the best staff members. But I really hope they get these problems addressed

Response from the owner4 months ago
Thank you for taking time to share this. We strive to deliver the highest-quality care, ensuring ongoing support in all facets of the healing process, and what we have read here is concerning. We would like to learn more about the circumstances that may have led to this feedback and encourage you to reach out to FeedBack@conwaybh.com at your earliest convenience.
Leah Pierce
5 months ago
2

My father has been to CBH three times in the last 9 months due to depression and anxiety (caused by neurosurgery). The nurses are doing the very best they can but administration of CBH has made every level of care challenging. There are not enough nurses for the patients. Nurses are human and as good as the training they have to handle stressful situations, one person can only do so much. The last time my dad was there, they started placing Winter Ward patients in the Autumn Ward. There were daily fights and police being called for those winter ward patients while the Autumn ward patients were constantly exposed to the stressful environment. Autumn ward patients are being treated for anxiety and depression. CBH does not implement best practices at the harm of their patients. My dad was given a roommate who was extremely sick and he voiced his concerns. They continued to tell him the roommate was not contagious anymore. My dad ended up with COVID and we chose to bring him home because at that point we did not trust that he was being taken care of. On the weekends there is a skeleton crew and if you try to call your loved one, the phone will ring for over 10 minutes. We couldn t get in touch with my father for several days. We need good mental health facilities and care, but offering a badly practiced facility does more harm than good.

Response from the owner5 months ago
Thank you for sharing this feedback. We strive to deliver clinically excellent care each and every day, and reading this is concerning. We would appreciate having the chance to understand the circumstances better and ask that you please reach out to FeedBack@conwaybh.com.
jester
5 months ago
1

Food poisoning and COVID outbreak. Bad staff. There for a paycheck and not for patients. Even then staff does bare minimum to receive said check. No pillows? Won't be coming back, urge you not to go.

Response from the owner5 months ago
We want to thank you for taking the time to offer this feedback. That said, we are concerned by what has been shared. Our goal is to provide exemplary behavioral healthcare that is delivered in a safe, comfortable, and respectful environment. In order for us to best address your concerns, we ask that you please reach out to us directly by emailing FeedBack@conwaybh.com.
Holly C
5 months ago
5

The staff was caring a sympathetic to everyone s individual needs Faye, dr brae.. elvina and Mike were very attentive, to my personal care. Abby the therapist is great at her job. Nancy and Q looks out for the patients as well I recommend this facility if you are looking for a deep reset.

Response from the owner5 months ago
Thanks for taking the time to provide feedback! We will continue to work hard toward inspiring change and long-lasting wellness.
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