Child & Family Guidance Center – Plano Clinic

4031 West Plano Parkway
Suite 211
Plano, TX 75093

Child and Family Guidance Center TX 75093

About Child & Family Guidance Center – Plano Clinic

Child and Family Guidance Center (CFGC) is a nonprofit mental and behavioral health treatment center. Their general outpatient programs (OP) are open to clients of all ages. The CFGC network provides walk-in services as well as primary care in some locations. You'll find 'em located in Plano, Texas.

CFGC’s OP meets clients at the facility, at home or school, or somewhere in the community to make care accessible. The length of services depends on the needs of the client. Services include assessments, counseling (individual, group, and family), motivational interviewing, cognitive behavioral therapy (CBT), life skills training, case management, and medication management.

Telehealth services are available.

Clients need to contact CFGC to see if their insurance is accepted. However, mental health and drug rehab programs commonly accept major insurance plans like Aetna, Anthem, Cigna, and TRICARE. Clients are encouraged to confirm coverage with their insurance plan, as out of network benefits may vary.

Latest Reviews

Raemika Smith
3 weeks ago on Google
5
Great experience!
shon jones
3 weeks ago on Google
1
THIS PLACE SUCKS !!! I SAT FOR AN HOUR FOR THEM TO TELL ME THAT THE DR. LEFT FOR THE DAY. ONE OF THE WORKERS DIDNT MARK ME AS CHECKED IN....UGH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Response from the owner3 weeks ago
Shon, we take your feedback seriously and would like to look into this for you ASAP. Please email us at hereforyou@childrenandfamilies.org so we can learn more about your experience and resolve any outstanding issues. Thank you.
Brandy Kilpatrick
1 month ago on Google
5
Awesome experience for both my adult daughter and I.Peyton and Selena the front desk were inviting, helpful and professional. Dr. Yeamens is personable & caring. He explained medications and alternatives. Was concerned and willing to help me find the right medication and dosage. I never felt rushed or like just a number. My intake process with Dr. Doyle was very thorough and professional. Everyone at this clinic is on top of it. The best part is I was explained what the process is and what to expect and what would happen next. My daughter had all the same experiences as I did and I'm very very impressed! Thank you Plano location for truly giving us a warm, inviting, thorough and professional experience. Highly recommend. 10 stars!!!
Response from the owner3 weeks ago
Brandy, thank you for your kind words! We're thrilled to hear about your positive experience at Child & Family Guidance Center - Plano Clinic. It's wonderful to know that our team provided you and your daughter with professional and caring service. We appreciate your recommendation and look forward to serving you both again in the future.

Location

Accepted Insurance

Child & Family Guidance Center – Plano Clinic works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
12-step icon12-Step
12 step programs promote participants' sustained sobriety through rigorous and ongoing peer coaching and personal spiritual growth. Participants routinely attend 12 step meetings, which are available multiple times per day, 365 days per year in most communities. This ensures that those in recovery have prompt access to the structure and support they need when they need it. These programs use spiritual precepts to address the root causes of addiction and encourage compassion, self-awareness, forgiveness, accountability, and acceptance.
aftercare iconAftercare Support
Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Therapy sessions that incorporate motivational interviewing focus on OARS: open questions, affirmation, reflections, and summarizing. This facilitates an exchange of information and an empowering of the client to decide for themselves what changes might need to be made in their lives.

Contact Information

Phone icon (214) 351-3490
Building icon

4031 West Plano Parkway
Suite 211
Plano, TX 75093

Edited by:
Peter Lee, PhD

Reviews of Child & Family Guidance Center – Plano Clinic

2.9/5 (87 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.9 (87 reviews)
Raemika Smith
3 weeks ago
5

Great experience!

shon jones
3 weeks ago
1

THIS PLACE SUCKS !!! I SAT FOR AN HOUR FOR THEM TO TELL ME THAT THE DR. LEFT FOR THE DAY. ONE OF THE WORKERS DIDNT MARK ME AS CHECKED IN....UGH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Response from the owner3 weeks ago
Shon, we take your feedback seriously and would like to look into this for you ASAP. Please email us at hereforyou@childrenandfamilies.org so we can learn more about your experience and resolve any outstanding issues. Thank you.
Brandy Kilpatrick
1 month ago
5

Awesome experience for both my adult daughter and I.Peyton and Selena the front desk were inviting, helpful and professional. Dr. Yeamens is personable & caring. He explained medications and alternatives. Was concerned and willing to help me find the right medication and dosage. I never felt rushed or like just a number. My intake process with Dr. Doyle was very thorough and professional. Everyone at this clinic is on top of it. The best part is I was explained what the process is and what to expect and what would happen next. My daughter had all the same experiences as I did and I'm very very impressed! Thank you Plano location for truly giving us a warm, inviting, thorough and professional experience. Highly recommend. 10 stars!!!

Response from the owner4 weeks ago
Brandy, thank you for your kind words! We're thrilled to hear about your positive experience at Child & Family Guidance Center - Plano Clinic. It's wonderful to know that our team provided you and your daughter with professional and caring service. We appreciate your recommendation and look forward to serving you both again in the future.
cassy balch
1 month ago
1

The Plano location never answers their phones. I have been calling for a week now multiple times a day trying to get someone to answer. Yes I have left voicemails and do not get a call back. Lack of communication since day 1. Even the woman who books appointments through their main phone number today said that Plano is terrible at answering the phones and tried all 4 of their extensions herself before transferring me and wasn t able to get anyone to answer.

Response from the owner3 weeks ago
Cassy, we're sorry to hear that you had trouble getting in touch with our clinic. Please reach us at hereforyou@childrenandfamilies.org or message us on our socials so we can resolve any outstanding issues. We recently switched to a new EMR system and our staff has been working to address technical issues we had with our system. Thank you.
Rowdy Vinson
1 month ago
1

Waited an hour after our appointment time with no update. Front desk claimed the system was new and causing slowdowns.

Response from the owner1 month ago
Hi Rowdy - thank you for sharing your experience at our clinic. We recently upgraded our patient software and have been troubleshooting minor issues that have popped up. We appreciate your patience during our transition and sincerely apologize for the long wait time you experienced. If you have any outstanding concerns, please reach us at hereforyou@childrenandfamilies.org.
Yoselyn Rodriguez
1 month ago
5

Response from the owner1 month ago
Dear Yoselyn, Thank you for your 5-star rating! We're thrilled to hear about your positive experience at Child & Family Guidance Center - Plano Clinic. We appreciate your kind feedback.
amber hale
1 month ago
1

Not helpful at all. I will not be using this clinic in the future. I m not sure if there is an answering system that takes calls for them. That s the only reason I can think of for the misinformation given. Find anywhere else to go than Child and Family Guidance Center.

Response from the owner1 month ago
Hi Amber, we want to look into this for you. Please reach us at hereforyou@childrenandfamilies.org so we can resolve any issues and address your concerns. Thank you.
Chase
1 month ago
1

I am deliberately being ignored I've been trying to get in contact with one of the doctors there and no one seems to know anything even when it was an emergency they just didn't care

Response from the owner1 year ago
Chase, thank you for taking the time to leave us a rating. Client experience is of utmost importance to us. In order to improve, I'd like to hear more about your experience. Please contact me at Tjohnsen@childrenandfamilies.org
Elizabeth Bruffy
1 month ago
5

Wonderful people who listen and care.

Response from the owner1 month ago
Elizabeth, thank you for your kind words about Child & Family Guidance Center - Plano Clinic. We're delighted to hear about your positive experience with our medical team in Plano. We appreciate your feedback!
Tuti Asih
1 month ago
5

We got good service, warm welcome, right information, and the best solution. Our hearts were at ease, and we made an appointment for the next meeting. My daughter (15 years old) showed good changes after getting the medicine and taking it regularly. Thank you so much.

Response from the owner1 month ago
Dear Tuti, Thank you for choosing Child & Family Guidance Center - Plano Clinic for your daughter's care. We're glad to hear about the positive changes. We appreciate your kind words and look forward to seeing you at the next appointment. Sincerely, Child & Family Guidance Center - Plano Clinic
Dania Fino
1 month ago
5

Response from the owner1 month ago
Dear Dania, thank you for your 5-star rating! We are delighted to hear about your positive experience at Child & Family Guidance Center - Plano Clinic. We appreciate your kind feedback and look forward to serving you again.
KDH
2 months ago
5

Response from the owner2 months ago
Thank you for your 5-star rating, KDH! We appreciate your feedback and are pleased to hear about your positive experience at Child & Family Guidance Center - Plano Clinic.
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