Child & Family Guidance Center – Plano Clinic

4031 West Plano Parkway, Suite 211 Plano, TX 75093
Outpatient
Child and Family Guidance Center TX 75093

About Child & Family Guidance Center – Plano Clinic

Child and Family Guidance Center (CFGC) is a nonprofit mental and behavioral health treatment center. Their general outpatient programs (OP) are open to clients of all ages. The CFGC network provides walk-in services as well as primary care in some locations. You'll find 'em located in Plano, Texas.

CFGC’s OP meets clients at the facility, at home or school, or somewhere in the community to make care accessible. The length of services depends on the needs of the client. Services include assessments, counseling (individual, group, and family), motivational interviewing, cognitive behavioral therapy (CBT), life skills training, case management, and medication management.

Telehealth services are available.

Clients need to contact CFGC to see if their insurance is accepted. However, mental health and drug rehab programs commonly accept major insurance plans like Aetna, Anthem, Cigna, and TRICARE. Clients are encouraged to confirm coverage with their insurance plan, as out of network benefits may vary.

Latest Reviews

Autumn Jones
1 week ago on Google
5
The office team is very nice and worked hard to get my paperwork and billing sorted out. They had great followup and everything is in good order.
Response from the owner1 week ago
Thank you, Autumn, for your 5-star review of Child & Family Guidance Center - Plano Clinic. We appreciate your kind words about our office team's hard work and follow-up. We're glad to hear that everything is in good order.
Shania Smith
2 weeks ago on Google
1
I am writing to formally express my dissatisfaction with my recent experience with your service. Below are the key issues I faced:1. Difficulty Reaching the Location in Plano:I had to call six times before successfully reaching someone. This is unacceptable and highly frustrating, as customers expect timely assistance.2. Failure to Provide Instructions for Virtual Appointment:When my appointment was scheduled, I was not given any instructions on how to log in for the virtual appointment. The only information provided was on the appointment card, which listed virtual appointment, the provider s name, time, and date. This lack of clarity caused unnecessary confusion and delay.3. Long Wait Times and No Follow-Through:My appointment was set for 4:15 PM, but even by 5:00 PM, no one appeared on the screen. This demonstrates poor time management and disregard for patients time.4. Overall Lack of Communication:The lack of communication and guidance has been extremely inconvenient and, frankly, triggering for mental health issues. A company in your field should prioritize clear communication and patient well-being, but my experience was the opposite.This situation has left me disappointed in the service provided by your organization, as it does not align with the values you claim to uphold. I hope this feedback will prompt immediate improvements in your customer service processes, including better communication and accountability.I look forward to hearing from you regarding how you plan to address these issues.
Marie queen
1 month ago on Google
1
My son appointment is today with the plano office and we was on time an it was at 1045 am and I call about 7 times thus don't make no sense at all n one of your rude employees got smart with me and I am going to turn her in an than da hoe hung up so rude when you guys got him let I do not recommend thus place to no one an I meant that
Response from the owner1 week ago
Hi Marie, thank you for bringing this matter to our attention. We deeply regret the experience you and your son had during your visit to our Plano office. Providing respectful and attentive care to our clients and their families is a top priority, and we are truly sorry that we did not meet those standards during your appointment. To resolve this matter and ensure your son receives the care he needs, please reach out to us at hereforyou@childrenandfamilies.org. We would like to hear more details, make things right, and ensure you have a more positive experience moving forward. We look forward to speaking with you.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.9 / 10

Location

Accepted Insurance

Child & Family Guidance Center – Plano Clinic works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
12-step icon12-Step
12 step programs promote participants' sustained sobriety through rigorous and ongoing peer coaching and personal spiritual growth. Participants routinely attend 12 step meetings, which are available multiple times per day, 365 days per year in most communities. This ensures that those in recovery have prompt access to the structure and support they need when they need it. These programs use spiritual precepts to address the root causes of addiction and encourage compassion, self-awareness, forgiveness, accountability, and acceptance.
aftercare iconAftercare Support
Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Therapy sessions that incorporate motivational interviewing focus on OARS: open questions, affirmation, reflections, and summarizing. This facilitates an exchange of information and an empowering of the client to decide for themselves what changes might need to be made in their lives.

Contact Information

Phone icon (214) 351-3490
Building icon

4031 West Plano Parkway
Suite 211
Plano, TX 75093

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Peter Lee, PhD

Reviews of Child & Family Guidance Center – Plano Clinic

2.9/5 (109 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.9 (109 reviews)
Autumn Jones
1 week ago
5

The office team is very nice and worked hard to get my paperwork and billing sorted out. They had great followup and everything is in good order.

Response from the owner1 week ago
Thank you, Autumn, for your 5-star review of Child & Family Guidance Center - Plano Clinic. We appreciate your kind words about our office team's hard work and follow-up. We're glad to hear that everything is in good order.
Shania Smith
2 weeks ago
1

I am writing to formally express my dissatisfaction with my recent experience with your service. Below are the key issues I faced:1. Difficulty Reaching the Location in Plano:I had to call six times before successfully reaching someone. This is unacceptable and highly frustrating, as customers expect timely assistance.2. Failure to Provide Instructions for Virtual Appointment:When my appointment was scheduled, I was not given any instructions on how to log in for the virtual appointment. The only information provided was on the appointment card, which listed virtual appointment, the provider s name, time, and date. This lack of clarity caused unnecessary confusion and delay.3. Long Wait Times and No Follow-Through:My appointment was set for 4:15 PM, but even by 5:00 PM, no one appeared on the screen. This demonstrates poor time management and disregard for patients time.4. Overall Lack of Communication:The lack of communication and guidance has been extremely inconvenient and, frankly, triggering for mental health issues. A company in your field should prioritize clear communication and patient well-being, but my experience was the opposite.This situation has left me disappointed in the service provided by your organization, as it does not align with the values you claim to uphold. I hope this feedback will prompt immediate improvements in your customer service processes, including better communication and accountability.I look forward to hearing from you regarding how you plan to address these issues.

Marie queen
1 month ago
1

My son appointment is today with the plano office and we was on time an it was at 1045 am and I call about 7 times thus don't make no sense at all n one of your rude employees got smart with me and I am going to turn her in an than da hoe hung up so rude when you guys got him let I do not recommend thus place to no one an I meant that

Response from the owner2 weeks ago
Hi Marie, thank you for bringing this matter to our attention. We deeply regret the experience you and your son had during your visit to our Plano office. Providing respectful and attentive care to our clients and their families is a top priority, and we are truly sorry that we did not meet those standards during your appointment. To resolve this matter and ensure your son receives the care he needs, please reach out to us at hereforyou@childrenandfamilies.org. We would like to hear more details, make things right, and ensure you have a more positive experience moving forward. We look forward to speaking with you.
Aleida Cortez
1 month ago
1

I have called and left voicemails to request my daughter s medical records and have not received a call back. My fianc� has also called and he spoke with someone who said they would email them to him and he still hasn t received anything. This was probably about two weeks ago now. Our first issue was that our daughter is out of meds and we didn t have an appointment until next month. We have tried calling to get her scheduled to fill the prescription or have them send the prescription to the pharmacy and nothing. At this point we have a new doctor who requires the records in order to treat her. This is delaying my daughter s care and she has been off of her medication for about two weeks now. The lack of urgency of the office is actually ridiculous.Response to their reply:The office staff said they would email us a form to fill out to be able to pick up medical records and we never received them. We called multiple times after this conversation and left voicemails with no response.The other issue is that she ran out of medication and did not have an appointment until December and ran out of medication in the beginning of November. Again tried called to try to fill prescription or try to get a sooner appointment but again no answer from this office.

Response from the owner1 month ago
Hi Aleida, to request a copy of your medical records, you must come to our clinic to pay a small fee and fill out the medical request document, then come back in 72 hour to pick up. Due to HIPAA compliance, we cannot email any medical records. We apologize for the inconvenience, and the difficulty you've had trying to reach our staff. To speak with someone, please email us at hereforyou@childrenandfamilies.org. Thank you.
Ketra Z. Au
1 month ago
1

Communication is not the greatest with CFG. Lots of back and forth with phone tags. Went without Rx meds for close to a month even because prescriber was on vacation and Rx is low in stock in pharmacy. Office will not work something out in getting you seen to put something out. Not good at all when you have a child that you need help with focus for school and home.Most of the time the office does not answer the phone and you have to keep leaving messages. There are times that I have called daily for over a week and left multiple voicemails for call back. But still do not hear back till 2-3 days later.When you go in for in person visit the lobby visit is over an hour and a half. They want you to sign forms that aren t filled out. I refused to sign anything that s not completely filled out, the director said it is their policy. I wonder what kind of policy requires you sign a form that s not completely filled in. Also who in the right of mind will be willing to do so. You are liable for anything that you sign so they could be filling in anything without you knowing since you signed it and it s not all filled in.

Response from the owner4 months ago
Thank you for taking the time to leave us some feedback. We are disappointed to hear that your visits with our clinic and pharmacy have been poor. This is not our standard of care and we will be passing along your comments to the appropriate staff. If you'd like to speak to someone about ongoing issues, please reach us at hereforyou@childrenandfamilies.org.
Monique Battiste
1 month ago
2

When my daughter was coming here everything was fine. I received a bill almost 6 months after her last appointment with this office and I was confused because at the time she had double the insurance.Now, that I need her records for school purposes nobody is answering the phones, replying to emails or anything.

Response from the owner1 month ago
Hi Monique, to request a copy of your medical records, you must come to our clinic to pay a small fee and fill out the medical request document, then come back in 72 hour to pick up. To contact billing, please call (214) 351-3490 ext. 3549 or verify with your insurance company the services that are covered under your daughter's plan. We sincerely apologize for the difficulty you've had trying to reach our staff. If you are still having trouble, please email us at hereforyou@childrenandfamilies.org. Thank you.
Candace Young
1 month ago
1

Response from the owner4 months ago
We appreciate you leaving us a 5-star review, Candace!
Karen Miles
1 month ago
5

Very courteous and helpful staff. Great psychiatrists and counselors.

Response from the owner1 month ago
Hi Karen, thank you for your 5-star rating and kind words about our medical team at Child & Family Guidance Center - Plano Clinic. We're thrilled to hear about your positive experience. We appreciate your feedback!
Jazmin Potts
1 month ago
1

Response from the owner4 months ago
Thank you Jazmin, for leaving us a 5-star review!
Timothy Johnson Jr
1 month ago
1

Please do better at this establishment. Thank you.

Response from the owner9 months ago
Timothy, thank you for leaving us a 5-star review! We're happy to hear that you've had a great experience at our clinic.
Jared Walker
1 month ago
1

duy nguyenduc
1 month ago
5

Response from the owner1 month ago
Thank you for the 5-star rating, Duy! We're delighted to hear about your positive experience at Child & Family Guidance Center - Plano Clinic. We appreciate your kind feedback.
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