Baystate Medical Practices – Greenfield Family Medicine

48 Sanderson Street, 1st Floor Greenfield, MA 01301
InpatientOutpatient
Baystate Medical Practices - Greenfield Family Medicine MA 1301

About Baystate Medical Practices – Greenfield Family Medicine

Baystate Medical Practices - Greenfield Family Medicine offers a wide variety of behavioral health care services in Greenfield, Massachusetts. Individuals with medical conditions may request mental health support to better cope with their condition.

Staff at Baystate Medical Practices – Greenfield Family Medicine may refer clients to other services if their primary diagnosis is addiction. Referrals can be placed to an alcohol or drug rehab center. Services at Baystate Medical Practices – Greenfield Family Medicine are offered on an outpatient basis.

In the outpatient program, each client receives a personalized treatment plan, and all individuals are treated with dignity and respect. The outpatient program offers individual therapy, group therapy, family therapy, and group counseling services. Clients engage in skills-building classes, psychoeducational programming, and recovery coaching. The time spent in outpatient treatment is based on the unique needs and goals of each client.

Latest Reviews

Geoff Parsons
2 weeks ago on Google
5
My experience with this office has been nothing but pleasant! The staff is always friendly and helpful. We don't have long wait times. The doctors always give us their full attention and we don't feel rushed. I had expressed my concerns for my son and the doctor addressed each one and offered me solutions for all of them. Overall, I do not get the negative reviews of this place at all. Our family used to go to trinity health in Chicopee. You want frustrating employees and doctors and an overall bad experience, try them! Greenfield family medicine has always been phenomenal!
Response from the owner1 week ago
Thank you so much for taking the time to leave such a thoughtful review, Geoff. We couldn't be happier to hear about the quality care you've received and that our team has gone above and beyond for you. We greatly appreciate your input. Thanks again, and be well! - Responded by Baystate Health
Arpi Tavil-Shatelyan
1 month ago on Google
1
If you can help it, do not come to this office. I had an appointment that I showed up for, after confirming over text that I m attending and receiving this reply: We do not have any appointments to confirm. Please call your physicians office. When I showed up, I was told that there was a phone call and voicemail left at my number, yet I had never received a phone call or a voice message. Regardless of the root cause, a patient should never have to find themselves in my shoes. The other locations have people you can speak with and more easily reach via phone.
Response from the owner4 days ago
We are truly sorry to hear about your experience and the inconvenience it has caused. We appreciate you bringing this concern to our attention. We value your input and would like to learn more. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health
Roxanne Trombly
2 months ago on Google
1
The worst! Changed billing procedures without notifying everyone in a household(1 person per household notified!) The I wonder if this is illegal: They changed to a hospital based billing center and failed to notify me. Now I have bills from normal co-pay visits that are over $500. Horrible to treat patients like that.The doctors and staff are very kind and I honestly feel sad that they have to work in a place this unethical.
Response from the owner1 month ago
We have received your feedback. Please contact our Patient Experience team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this matter further. - Responded by Baystate Health
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.1 / 10

Location

Accepted Insurance

Baystate Medical Practices – Greenfield Family Medicine works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Inpatient rehab offers robust, hands-on care in a highly structured and supportive environment. The facility provides housing, meals, and round-the-clock supervision, allowing clients to focus exclusively on their recovery. Inpatient treatment typically involves intensive addiction counseling based on CBT, DBT, RBT, motivational interviewing, or other psychotherapeutic approaches. Many inpatient treatment centers also offer life skills training and/or complementary therapies, including meditation, mindfulness, and nutrition counseling.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • private iconPrivate Setting

Staff & Accreditations

Staff

Peter D Banko

President & CEO

Jennifer Wills

Chief Marketing & Communications Officer

Paul Watson

Interim CIO

Vanessa L Smith, Esq

Chief Legal Officer

Sam Skura Interim

COO

ddie Seiler, MD

Chief Clinical Officer

Joanne Miller

Chief Nursing Executive

Raymond McCarthy

CFO

Yvonne Cheung, MD, MPH, MBA

Chief Medical Officer

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Phone icon (413) 773-2022
Building icon

48 Sanderson Street
1st Floor
Greenfield MA, 01301

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Kerry Nenn, BSW

Reviews of Baystate Medical Practices – Greenfield Family Medicine

2/5 (33 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

Geoff Parsons
2 weeks ago
5

My experience with this office has been nothing but pleasant! The staff is always friendly and helpful. We don't have long wait times. The doctors always give us their full attention and we don't feel rushed. I had expressed my concerns for my son and the doctor addressed each one and offered me solutions for all of them. Overall, I do not get the negative reviews of this place at all. Our family used to go to trinity health in Chicopee. You want frustrating employees and doctors and an overall bad experience, try them! Greenfield family medicine has always been phenomenal!

Response from the owner2 weeks ago
Thank you so much for taking the time to leave such a thoughtful review, Geoff. We couldn't be happier to hear about the quality care you've received and that our team has gone above and beyond for you. We greatly appreciate your input. Thanks again, and be well! - Responded by Baystate Health
Arpi Tavil-Shatelyan
1 month ago
1

If you can help it, do not come to this office. I had an appointment that I showed up for, after confirming over text that I m attending and receiving this reply: We do not have any appointments to confirm. Please call your physicians office. When I showed up, I was told that there was a phone call and voicemail left at my number, yet I had never received a phone call or a voice message. Regardless of the root cause, a patient should never have to find themselves in my shoes. The other locations have people you can speak with and more easily reach via phone.

Response from the owner1 month ago
We are truly sorry to hear about your experience and the inconvenience it has caused. We appreciate you bringing this concern to our attention. We value your input and would like to learn more. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health
Roxanne Trombly
2 months ago
1

The worst! Changed billing procedures without notifying everyone in a household(1 person per household notified!) The I wonder if this is illegal: They changed to a hospital based billing center and failed to notify me. Now I have bills from normal co-pay visits that are over $500. Horrible to treat patients like that.The doctors and staff are very kind and I honestly feel sad that they have to work in a place this unethical.

Response from the owner2 months ago
We have received your feedback. Please contact our Patient Experience team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this matter further. - Responded by Baystate Health
David Voudren
3 months ago
1

Joan Morel
6 months ago
2

I would say my experience with telephone calls to BMP sucks, but I'm too polite to say that so I will say it was BAD. Please don't give me some condescending response as you have with others. Just FIX their problems with BMP. I will be emailing my experience to you. This bad "communication" happened Thursday and Friday June 13 & 14. I have already found another doctor.

Response from the owner5 months ago
Thank you for taking the time to leave a response. We are sorry to hear about your experience. We value your input and would like to hear more about your experience. If you'd like, please email us at feedback@baystatehealth.org to discuss these concerns further. -Responded by Baystate Health
Kiryl Nenadovich
8 months ago
1

Horrible location. After scheduling an appointment 2 months in advance they call me a week before and tell me it s canceled. No reason. Just canceled.

Response from the owner9 months ago
Thank you for taking the time to leave a response. We are sorry to hear about your experience. If you'd like, please email us at feedback@baystatehealth.org to discuss these concerns further. -Responded by Baystate Health
lord love
9 months ago
1

I find it insane when nobody masks in this office staff and patients and across the street at hospital they require that when entering you mask up. There was one doctor that did mask here then said be careful of Covid 19 then the next doctor didnt have one. Thank you.

Response from the owner10 months ago
We are sorry to hear about your experience. We recognize your frustration and value your input. If you would like discuss your experience further with a member of our Patient Experience team, please email feedback@baystatehealth.org. -Responded by Baystate Health
Kaylyn Mccorquodale
1 year ago
1

My review is mostly towards dr urquhart that has an extremely condescending and judgemental attitude. My son is petrified of having a test done and instead of treating him when he has the symptoms of a bacterial infection that she very much reiterated and tried to scare me about, they wont treat him for unless we hold him down and he has the test done. Since she talked this way to me I said fine we will bring him in and then all of a sudden its "ohh well I can't have you bring him in and have someone get hurt" SO you SEE my problem you mean? Im not asking for antibiotics for the fact he was simply exposed but he has the SYMPTOMS, so lets traumatize him so we can confirm what we already know? Real nice. This place has gone down the drain. The doctors are terrible and unreasonable. She judged me for respecting my childs fears about this test and then told me I shouldnt bring him in if he is going to struggle with it and hurt himself or others. Great problem solving lady. Also, he is 9 and has been on antibiotics only one other time in his life.And today my update is similar to everyone else's reviews. My child has signs of an ear infection and is in a lot of pain. Their solution? "You'll hear from us by the end of the day." Nice.

Response from the owner11 months ago
We are sorry to hear about your concerns with our provider. Thank you for bringing it to our attention. We value your input and would like to learn more about how this experience could have been better. Please feel free to email us at feedback@baystatehealth.org. - Responded by Baystate Health
Amy Lang
1 year ago
1

They are too busy to care about the needs of me , much less my family. I will be looking into other options . Thanks for almost letting me die

Response from the owner1 year ago
We are sorry to hear about your experience. We recognize your frustration and value your input. If you would like discuss your experience further with a member of our Patient Experience team, please email feedback@baystatehealth.org. -Responded by Baystate Health
Chandler Thoma
1 year ago
2

Lost paperwork, slow response time, lack of communication between departments. Not a good look, I advise another office.

Response from the owner1 year ago
Thank you for taking the time to leave a response. We are sorry to hear about your visit. We value your input and would like to hear more about your experience. If you'd like, please email us at feedback@baystatehealth.org to discuss these concerns further. -Responded by Baystate Health
Patricia Jackson
1 year ago
2

This is the 3rd instance I've called the office with an issue, I called 3 times yesterday and again this morning and no call back. I understand that the medical field is highly understaffed and extremely busy but this is unacceptable, all that is needed is a simple antibiotic and no call, no prescription, nothing. My family and I will be moving to another primary care provider as soon as they have an opening because although I understand that everyone is busy, there is no excuse for not returning calls or sending in a simple prescription (non addictive). :(

Response from the owner1 year ago
We are so sorry to hear about your experience. Thank you so much for bringing this issue to our attention. We recognize your frustrations and would like to help. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health
Amy McNabb
1 year ago
1

I've dealt with rude receptionist at this office that's loves to argue. Needless to say this will be the last visit there!

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