Baystate High Street Health Center

140 High Street
Springfield MA, 01105

Baystate High Street Health Center MA 1105

About Baystate High Street Health Center

Baystate High Street Health Center, located in Springfield, Massachusetts is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include partial hospitalization, intensive outpatient, and intervention services.

Specialty rehab programs at Baystate High Street Health Center include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

For recreation, patients can use the yoga studio to work on active mindfulness and improve flexibility.

Latest Reviews

Irene Malave
3 months ago on Google
5
I've been with baystate high street center for years,,my children have been here since they were babies,,staff are excellent, doctors are amazing, when ever I request services or referrals they get back to me quick,,when I'm sick or my children are sick, I call for urgent care. And receive it immediately, never had any bad experiences with baystate,,they care for me and my family
sandra diaz
9 months ago on Google
5
Mis ty
1 year ago on Google
1
Bad place. Believe the reviews bc what they say is true. At one time i hurt my back so bad and I was in so much pain and some Doctor there named Mini told me I was fine and I was not. i had to talk to a Supervisor that day and they still did nothing about it, it was as if thry didn't believe i was really hurt. i never got the attention i deserved as a patient and was sent home with this pain. I was seenin the ER department and they told me i needed to follow up with my Primary Care Doc. But this doctor did NOT care about my injury at all. I had to spend 1 whole year with no improvement and it was unaceptable. When i finally chose to go to another Doctor at Mercy Hospital was immediately sent to get an Xray and it showed up i had a buldging disk with sciatica nerve pinched I couldnt even believe it. After going to Physical Therapy, this showed up in my chart and all of a sudden my chart was wiped out it was as if i was never seen there before and i no longer had acess to it. i have been requesting access to it thru email and i have not gotten a response. I was recently reffered to a GYN with them and have not heard from anyone. I no longer trust Baystate Hospitals for my personal Healthcare. Sorry!
Response from the owner2 weeks ago
We are very sorry to hear that your experience has left you unhappy with our care. We understand your frustration and would like to help. Please email our Patient Experience team at feedback@baystatehealth.org or call us at 413-794-5456.

Location

Accepted Insurance

Baystate High Street Health Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Commonwealth Care Alliance (CCA)
ConnectiCare
Fallon Health
Health New England
MassHealth
Oxford Health Plans
United States Family Health Plan (USFHP)

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Inpatient rehab offers robust, hands-on care in a highly structured and supportive environment. The facility provides housing, meals, and round-the-clock supervision, allowing clients to focus exclusively on their recovery. Inpatient treatment typically involves intensive addiction counseling based on CBT, DBT, RBT, motivational interviewing, or other psychotherapeutic approaches. Many inpatient treatment centers also offer life skills training and/or complementary therapies, including meditation, mindfulness, and nutrition counseling.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs (IOP) facilitate clients' sustained sobriety through high-level care aligned with their evolving needs. Clients engage in multiple treatment sessions per week, typically receiving between nine and 20 hours of outpatient care weekly. The frequency and intensity of treatment gradually decreases as clients stabilize. Many intensive outpatient rehabs offer a variety of services, including addiction counseling, recovery-focused life skills training, and medication assisted treatment (MAT). Evidence-based complementary therapies are also common.
heart-hands iconIntervention Services
A drug intervention in Massachusetts provides friends and family the opportunity to share how a person's substance use has caused problems in their lives. The goal of the intervention is to encourage the person to get the treatment they need. Most rehab facilities offer intervention services that can help families prepare for the intervention and facilitate entry into treatment if the person agrees to get help.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP), also known as day treatment, allows you to receive rehab-level care while living at home. PHP treatment requires a minimum of 20 hours of treatment each week for an average of 90 days. PHP treatment plans can vary depending on your needs but typically includes relapse prevention, medication management, and evidence-based therapies, such as cognitive-behavioral therapy (CBT), and dialectical behavior therapy (DBT). Most insurance providers fully or partially cover PHP treatment.
medically-assisted-detox iconMedically Assisted Detox
Medically supervised detox is the process of removing addictive substances from your body and managing the withdrawal symptoms in a medically supervised environment. Typically, this is the first step in the recovery process and lasts an average of 5-7 days, though the length can vary depending on your individual needs. Once your system is cleared of alcohol and drugs, you'll likely transition to an inpatient treatment program for the next phase of your recovery.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
hiv-aids-program thumbnail image
HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • spa2 iconYoga Studio

Contact Information

Phone icon (413) 794-2511
Building icon

140 High Street
Springfield MA, 01105

Reviews of Baystate High Street Health Center

2.42/5 (38 reviews)
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Reviews

1

I went in seeking bereavement counseling and the female older shrink put me in a section 12. Most scariest experience I have ever had. They are compete con artist. Avoid this cruel place. They pretended to be friendly and kind but they are sociopathic and all about finding ... Read More

Reviewed on 2/1/2019
1

The bad smell in the bathrooms is awful, please take care of it. If I had an appointment for 3pm, at 4 I would still be waiting. They should make a 4pm appointment I guess?

Reviewed on 12/27/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.5 (36 reviews)
Irene Malave
3 months ago
5

I've been with baystate high street center for years,,my children have been here since they were babies,,staff are excellent, doctors are amazing, when ever I request services or referrals they get back to me quick,,when I'm sick or my children are sick, I call for urgent care. And receive it immediately, never had any bad experiences with baystate,,they care for me and my family

sandra diaz
9 months ago
5

Lyz
1 year ago
5

I have been going to this location and they have been okay. However, there is a new NP. there who is phenomenal. Kate is what healthcare is all about! Patients should feel like they matter and not as if their just a number. She is personal, she follows up, and she works very hard to make sure you have all the resources needed for anything extra. Not sure where she came from but Baystate got it right with her. Im so happy that she's apart of my care team! Great job Baystate you found a gem! Kudos to you Kate H. you have put back the CARE in healthcare.

Response from the owner1 year ago
Thank you for taking the time to leave such a thoughtful review! We are very happy to hear about your experience and that Kate has gone above and beyond for you. We greatly appreciate your input. Thanks again, and be well.
Jalisa Serrano
1 year ago
1

If your appointment is at 2:00pm don t expect to be seen till 2:40pm and waste literally your whole day there just to be dismissed by doctors. No one takes the time to listen and understand what s bothering you. All these doctors do is look at you if you don t show TEXTBOOK symptoms then good luck ever trying to get a diagnosis or any kind of reassurance that you re okay.

Response from the owner1 year ago
We are so sorry to hear about your experience. Thank you for bringing these concerns to our attention. We value your input and would like to learn more. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further.
Jasmine Torres
1 year ago
1

High stress refused to see me because I did not have a police report on my account

Response from the owner11 months ago
Thank you for taking the time to leave a response. We are sorry to hear about your visit. We value your input and would like to hear more about your experience. If you'd like, please email us at feedback@baystatehealth.org to discuss these concerns further. -Responded by Baystate Health
Laron Witherspoon
1 year ago
1

THE WORST doctor's office in Springfield!! Nobody has knowledge in the medical field there. Trust me just go somewhere else . I waited over a week for my results that I never received , even though the results should of been in two days from when I took the test. They don't solve anything just guess work. At this point I think they would hire anybody to work there . The worst experience ever, now I have to switch my doctor's office because they can't handle simple task SMH

Response from the owner1 year ago
Thank you for taking the time to leave a response. We are sorry to hear that your visit did not meet your expectations. We value your input and would like to learn more about your experience . If you'd like, please email us at feedback@baystatehealth.org to discuss these concerns further. - Responded by Baystate Health
Mariely Molina
1 year ago
5

Mis ty
1 year ago
1

Bad place. Believe the reviews bc what they say is true. At one time i hurt my back so bad and I was in so much pain and some Doctor there named Mini told me I was fine and I was not. i had to talk to a Supervisor that day and they still did nothing about it, it was as if thry didn't believe i was really hurt. i never got the attention i deserved as a patient and was sent home with this pain. I was seenin the ER department and they told me i needed to follow up with my Primary Care Doc. But this doctor did NOT care about my injury at all. I had to spend 1 whole year with no improvement and it was unaceptable. When i finally chose to go to another Doctor at Mercy Hospital was immediately sent to get an Xray and it showed up i had a buldging disk with sciatica nerve pinched I couldnt even believe it. After going to Physical Therapy, this showed up in my chart and all of a sudden my chart was wiped out it was as if i was never seen there before and i no longer had acess to it. i have been requesting access to it thru email and i have not gotten a response. I was recently reffered to a GYN with them and have not heard from anyone. I no longer trust Baystate Hospitals for my personal Healthcare. Sorry!

Response from the owner1 year ago
We are very sorry to hear that your experience has left you unhappy with our care. We understand your frustration and would like to help. Please email our Patient Experience team at feedback@baystatehealth.org or call us at 413-794-5456.
Lindzy
2 years ago
2

The only reason I even come here is for my nurse practitioner not my primary care doctor.Receptionist are ghetto and rude. The wait with a scheduled appointment is too long and i blame the receptionist who are too busy socializing on their phone.. making us patients feel uncomfortable not knowing why a phone is out!!! doctors misdiagnose and prescribe things based on profits cause Cleary Pharmaceutical companies giving them Incentives no way every patient should have same scripts or diagnosis smh. It's hard to believe this place is associated with Baystate hospital

Response from the owner2 years ago
We are sorry to hear about your experience. Thank you for bringing it to our attention. We would like to learn more about these concerns. Please send us an email at feedback@baystatehealth.org.
Brooklyn
2 years ago
1

This clinic has the worst quality of care. My husband and I have been going there for years and he s been dealing with his health issues for years and no results yet. They brush off his concerns, worries and pain and attribute everything to anxiety. They don t do any type of check up and they give you a pat on the shoulder and say see you next time. They tried the same thing with me but I left that clinic and now I m waiting to start up in a new clinic with a new health plan. Waiting for my husband to do the same cause in reality this clinic,140 high street is not only not caring about its patient s, they re also misdiagnosing. Be very careful and think twice before going there.

Lymaris Torres
2 years ago
1

Music Is Life
2 years ago
1

Personally I wouldnt recommend coming here at all. Many of their Doctors (and trust me you'll probably see all of them because they just pawn you off on whomever available) brush off symptoms and dont take concerns seriously, they book appointments without talking to you, and most of the time you will find yourself waiting long periods of times after your appointments supposed to begin wondering why your still a patient here as they take their time getting to your appointment sometimes thats more 40 mins so be sure to have an extra activity on hand whether your in person or on the phone. I highly recommend that if you so choose to come here that you get a lot of practice talking in the mirror because you'll need to get used talking to yourself because most your appointments will definitely be spent that way. Good luck to anyone who has seen this warning and decides to go here anyways.

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