Baystate Behavioral Health

95 Sargent Street
Belchertown, MA 01007

About Baystate Behavioral Health

Baystate Behavioral Health provides outpatient mental health and addiction recovery services. Baystate Behavioral Health is located in Belchertown, Massachusetts.

At Baystate Health, they aim to improve the health of the people in their community by providing quality and compassionate care. They do this by focusing on public health, increasing access to health care, advancing medical knowledge, and improving the quality of life.

Some of the services offered by Baystate Health include: short-term intensive psychiatric services, crisis intervention and stabilization, employment assistance programs, psychiatric evaluation, medication monitoring, case management, psycho-education, and relapse prevention.

Latest Reviews

Laura B.
3 weeks ago on Google
5
I love coming here and I'm surprised at all the negative reviews. I have been coming here for about two years and before this saw the same doctor at Mary Lane. I'm not sure if she's taking new patients but ask to see Hilary Haden-Moryl, I've been very happy with her. Her nursed Tammy and Michelle are great too.
Response from the owner2 weeks ago
Thank you so much for taking the time to leave such a thoughtful review, Laura. We couldn't be happier to hear about the quality care you've received and that Hilary and our team have gone above and beyond for you. We greatly appreciate your input. Thanks again, and be well! - Responded by Baystate Health
Jessica LaPointe
1 month ago on Google
1
Called first thing this morning for urgent questions regarding medications and made that well known. Never received a call back. This is down right dangerous to your patients.
Response from the owner4 days ago
We are so sorry to hear about your experience. Thank you for bringing this to our attention. We value your input and would like to learn more. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health
K. J.
1 month ago on Google
1
Basically, all of Baystate is awful now. Complete delay of care. Making an appointment is an absolute hassle. You call, wait no less than 15 to 20 mins on hold, only for them to tell you "somebody will call you back by the end of the day." Or you get disconnected. Nobody ever calls back by the end of the day. It's always 24 to 72 hours. Then you can't get an appt for another month if it's not a complete emergency. Baystate has turned into a greedy corporation where they understaff the hospitals which in turn makes the patients suffer.
Response from the owner3 weeks ago
We are very sorry to hear about your experiences. Thank you so much for bringing these concerns to our attention. We appreciate this input and would like to learn more. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health

Location

Accepted Insurance

Baystate Behavioral Health works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

ConnectiCare
Fallon Health
Health New England
MassHealth
Mass General Brigham Health Plan
Oxford Health Plans
Senior Whole Health
United States Family Health Plan (USFHP)

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

employee-assistance iconEmployee Assistance Program

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Addiction is a highly complex problem, and drug rehab in Massachusetts is often necessary to address it. These programs treat physical, mental, and relational issues that are involved. Treatment empowers individuals to manage these issues without the use of drugs.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
hiv-aids-program thumbnail image
HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • wilderness iconWilderness Setting
  • private iconPrivate Setting

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 5599

Contact Information

Phone icon (413) 323-7212
Building icon

95 Sargent Street
Belchertown, MA 01007

Reviews of Baystate Behavioral Health

2.2/5 (51 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.2 (51 reviews)
Laura B.
3 weeks ago
5

I love coming here and I'm surprised at all the negative reviews. I have been coming here for about two years and before this saw the same doctor at Mary Lane. I'm not sure if she's taking new patients but ask to see Hilary Haden-Moryl, I've been very happy with her. Her nursed Tammy and Michelle are great too.

Response from the owner4 weeks ago
Thank you so much for taking the time to leave such a thoughtful review, Laura. We couldn't be happier to hear about the quality care you've received and that Hilary and our team have gone above and beyond for you. We greatly appreciate your input. Thanks again, and be well! - Responded by Baystate Health
Jessica LaPointe
1 month ago
1

Called first thing this morning for urgent questions regarding medications and made that well known. Never received a call back. This is down right dangerous to your patients.

Response from the owner1 month ago
We are so sorry to hear about your experience. Thank you for bringing this to our attention. We value your input and would like to learn more. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health
K. J.
1 month ago
1

Basically, all of Baystate is awful now. Complete delay of care. Making an appointment is an absolute hassle. You call, wait no less than 15 to 20 mins on hold, only for them to tell you "somebody will call you back by the end of the day." Or you get disconnected. Nobody ever calls back by the end of the day. It's always 24 to 72 hours. Then you can't get an appt for another month if it's not a complete emergency. Baystate has turned into a greedy corporation where they understaff the hospitals which in turn makes the patients suffer.

Response from the owner1 month ago
We are very sorry to hear about your experiences. Thank you so much for bringing these concerns to our attention. We appreciate this input and would like to learn more. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health
Kevin Whitacre
2 months ago
1

Brian Millett
2 months ago
1

Horrible experience with Cindy on the new patient line. Very rude and argumentative. She spoke over me multiple times. Luckily her supervisor, who Cindy couldn t transfer me to , Alyssa was very pleasant and helpful. Cindy exclaimed that she has been in that department for 12 years and everyone else was wrong, in my opinion that s 12 years too many. She should be no where near a customer service position.

Response from the owner2 months ago
We are so sorry to hear about your experience. Thank you for bringing this to our attention. It's important to us that all patients feel heard and respected. We value your input and would like to learn more. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further.
Will Hunter
4 months ago
1

I thought they could help me with some flexibility due to my work hours by putting in an order for a sample so I could stop by Saturday. The receptionist was nice, but the nurse shut me down when she could have helped me out. Rude and wanted to just get off the phone with me. Real nice way to treat your patients. No wonder there's 50 1 star reviews.

Response from the owner4 months ago
Thank you for taking the time to leave a response. We are sorry to hear about your experience. We value your input and would like to hear more about your experience. If you'd like, please email us at feedback@baystatehealth.org to discuss these concerns further. -Responded by Baystate Health
Julie Hammond
8 months ago
5

Dr. Beauzile is the first doctor to ever take my shoulder pain seriously and order further imaging. When the tests came back negative, he referred me for physical therapy and the pain levels have gotten better with time as I have steadily worked toward scar tissue mobilization and remodeling. It has been more difficult this year to get timely appointments at Baystate Quabbin; I suspect this may be because Covid has overwhelmed our already strained healthcare systems. My family members are having similar difficulties accessing medical care in other regions of the state at other providers offices. Overall, I have been highly satisfied with Baystate Quabbin and can say that Dr. Beauzile truly cares about his patients.

Response from the owner7 months ago
Thank you so much for taking the time to share your feedback. We are happy to hear it was a positive experience. Wishing you the best. - Responded by Baystate Health
Marissa Davidson
8 months ago
1

Very slow response time to messages sent via the portal. I had received a confirmation for a prescription to be refilled December 27, 2023, it s now February 2024, still no update about my medicine from my doctor or office.Also, they don t seem to have a set in stone procedure for stimulants and MML, some doctors allow it, some do not. Very unethical.

Response from the owner8 months ago
We are sorry to hear about your experience. We recognize your frustration and value your input. If you would like discuss your experience further with a member of our Patient Experience team, please email feedback@baystatehealth.org. -Responded by Baystate Health
Soleil Sonoda
1 year ago
1

It s great to find out from an unfriendly receptionist that there is a 10 minute grace period and when you arrive 12 minutes late, you are out of luck. Would it have been nice to be notified about the 10 minute late policy when you made the appointment? Absolutely! I ve been a patient here for over 10 years and I don t recall this policy. If this really is a policy, put it on your website.

Response from the owner1 year ago
Thank you for taking the time to leave a response. We are sorry to hear that your experience did not meet your expectations. We value your input and would like to learn more about your experience . If you'd like, please email us at feedback@baystatehealth.org to discuss these concerns further. - Responded by Baystate Health
Matthew
1 year ago
2

I ve been going to Quabbin Adult Medicine for approximately eight years now. Dr. Bartley is great when she remembers who I am. Recently, I ve been treated for type II Diabetes and nobody in the office will do their jobs. Getting a CGM is impossible, obtaining the correct medication that will work is impossible, seeing a specialist is impossible. All because the Nurse, Courtney isn t willing to make telephone calls. Apparently they have too many patients to babysit me or communicate instructions to my insurance company. I leave messages in the portal that go unanswered for weeks, or if a message is returned, it will only be halfway answered. This place has gone downhill terribly! They used to have great providers that communicated well and made sure you had what was needed.

Response from the owner1 year ago
We are so sorry to hear about your experience. Thank you so much for bringing this issue to our attention. We recognize your frustrations and would like to help. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health
Julie Burke
1 year ago
3

I haven't had bad experiences with my PCP or the medical assistants. However, there's a lot of incompetence and tug of war when it comes to refilling "urgent" medicine requests. So much for urgency...you have to play wild goose chase to get what you need; nothing short of aggravating as heck. There are some MDs there who don't take some refills seriously, and when you are out of refills and need re-authorization, they drag their heels even though you require and depend on this medication for an actual condition that exists and affects your life. They either have a stigma against certain medications/conditions or just don't care to take the time. It's unethical to ignore people's medicinal needs. When my PCP is away, those who cover always give me the runaround about refills and I call 3-4 times to track down my refills. And I'm not the only one having this complaint. Totally unnecessary and avoidable. I'll change providers if this happens again.

Response from the owner1 year ago
Thank you for taking the time to leave a response. We are sorry to hear about your experience. We value your input and would like to learn more about your experience . If you'd like, please email us at feedback@baystatehealth.org to discuss these concerns further. - Responded by Baystate Health
Edwin Ayuso
1 year ago
1

Please do NOT bother with this place! As someone that's disabled, I currently need supplies all the time. The company that deals with my supplies among other health care specialists would send out a fax for Dr. Bartley to sign and didn't bother in taking care of that for me. I would call multiple times and leave messages through the portal and I never get a simple reply in return. I've also submitted a request so I can get a new wheelchair and she didn't bother fulfilling in doing anything about it as well. I had no other choice but to find another primary care because otherwise nothing will ever get done for me.

Response from the owner1 year ago
Thank you for taking the time to leave a response. We are sorry to hear about your concerns with your visit. Thank you for bringing it to our attention. We value your input and would like to hear more about your experience. If you'd like, please email us at feedback@baystatehealth.org to discuss these concerns further. -Responded by Baystate Health
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