Baystate Behavioral Health

Belchertown, Massachusetts

95 Sargent Street
Belchertown, MA 01007

(413) 323-7212

About Baystate Behavioral Health

Baystate Behavioral Health provides outpatient mental health and addiction recovery services. Baystate Behavioral Health is located in Belchertown, Massachusetts.

At Baystate Health, they aim to improve the health of the people in their community by providing quality and compassionate care. They do this by focusing on public health, increasing access to health care, advancing medical knowledge, and improving the quality of life.

Some of the services offered by Baystate Health include: short-term intensive psychiatric services, crisis intervention and stabilization, employment assistance programs, psychiatric evaluation, medication monitoring, case management, psycho-education, and relapse prevention.

Dollar icon Payment Options

  • medicaid iconMedicaid
  • shield-cross iconPrivate insurance
  • self-pay iconSelf-pay options
  • financial-aid iconFinancial aid
  • medicare iconMedicare
  • military iconMilitary insurance
  • employee-assistance iconEmployee Assistance Program
  • military iconMilitary Insurance

Medical briefcase icon Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

12-step icon12-Step

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

aftercare iconAftercare Support

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

User icon Programs

check iconAdolescence program

adult-program iconAdult program

children iconChildren program

elderly iconElderly program

hearing iconHearing impaired program

hiv iconHIV/AIDS program

men iconProgram for men

women iconProgram for women

young-adult iconYoung adult program

House check icon Settings & Amenities

  • wilderness iconWilderness setting
  • private iconPrivate setting

Shield icon Insurance

Our Policy: Baystate Behavioral Health works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

Aetna
Blue Cross Blue Shield
Cigna
Tufts Health
Unicare
UnitedHealth Group
Beacon Health
Ambetter
ConnectiCare
Coventry
Fallon Health
First Health Network
Harvard Pilgrim Health Care
Health New England
MassHealth
MultiPlan
Mass General Brigham Health Plan
Oxford Health Plans
Senior Whole Health
United States Family Health Plan (USFHP)

Heart icon Treatment

alcohol iconAlcoholism

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

drugs iconDrug Addiction

Addiction is a highly complex problem, and drug rehab in Massachusetts is often necessary to address it. These programs treat physical, mental, and relational issues that are involved. Treatment empowers individuals to manage these issues without the use of drugs.

mental-health iconMental Health and Substance Abuse

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

opium iconOpioid Addiction

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

couples-therapy iconCouples Therapy

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

desert iconMotivational Interviewing

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

nicotine iconNicotine Replacement Therapy

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition Therapy

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

house-medical iconTrauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Check icon Accreditations

Joint Commission

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 5599

Phone icon Contact

Phone icon (413) 323-7212
Building icon

95 Sargent Street
Belchertown, MA 01007

Call Now - Help is Available
Get Help Now - 617-862-0388
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Reviews

2.2 (51 reviews)
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Google Rating

2.2 (51 reviews)
Kevin Whitacre
2 months ago
1

Brian Millett
2 months ago
1

Horrible experience with Cindy on the new patient line. Very rude and argumentative. She spoke over me multiple times. Luckily her supervisor, who Cindy couldn t transfer me to , Alyssa was very pleasant and helpful. Cindy exclaimed that she has been in that department for 12 years and everyone else was wrong, in my opinion that s 12 years too many. She should be no where near a customer service position.

Response from the owner2 months ago
We are so sorry to hear about your experience. Thank you for bringing this to our attention. It's important to us that all patients feel heard and respected. We value your input and would like to learn more. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further.
Will Hunter
3 months ago
1

I thought they could help me with some flexibility due to my work hours by putting in an order for a sample so I could stop by Saturday. The receptionist was nice, but the nurse shut me down when she could have helped me out. Rude and wanted to just get off the phone with me. Real nice way to treat your patients. No wonder there's 50 1 star reviews.

Response from the owner3 months ago
Thank you for taking the time to leave a response. We are sorry to hear about your experience. We value your input and would like to hear more about your experience. If you'd like, please email us at feedback@baystatehealth.org to discuss these concerns further. -Responded by Baystate Health
Julie Hammond
7 months ago
5

Dr. Beauzile is the first doctor to ever take my shoulder pain seriously and order further imaging. When the tests came back negative, he referred me for physical therapy and the pain levels have gotten better with time as I have steadily worked toward scar tissue mobilization and remodeling. It has been more difficult this year to get timely appointments at Baystate Quabbin; I suspect this may be because Covid has overwhelmed our already strained healthcare systems. My family members are having similar difficulties accessing medical care in other regions of the state at other providers offices. Overall, I have been highly satisfied with Baystate Quabbin and can say that Dr. Beauzile truly cares about his patients.

Response from the owner7 months ago
Thank you so much for taking the time to share your feedback. We are happy to hear it was a positive experience. Wishing you the best. - Responded by Baystate Health
Marissa Davidson
7 months ago
1

Very slow response time to messages sent via the portal. I had received a confirmation for a prescription to be refilled December 27, 2023, it s now February 2024, still no update about my medicine from my doctor or office.Also, they don t seem to have a set in stone procedure for stimulants and MML, some doctors allow it, some do not. Very unethical.

Response from the owner7 months ago
We are sorry to hear about your experience. We recognize your frustration and value your input. If you would like discuss your experience further with a member of our Patient Experience team, please email feedback@baystatehealth.org. -Responded by Baystate Health
Robert Russell
8 months ago
5

I'm a provider in the area and get my primary care at BMP. They are absolutely wonderful! I had worked for BMC for many years and found the management to be generally unpleasant. I'm pretty sure that the employees at BMP get lots of negativity from management. How they maintain such great attitudes is a wonder!

Response from the owner8 months ago
Thank you so much for taking the time to share your feedback. We are happy to hear it was a positive experience. Wishing you the best. - Responded by Baystate Health
Soleil Sonoda
1 year ago
1

It s great to find out from an unfriendly receptionist that there is a 10 minute grace period and when you arrive 12 minutes late, you are out of luck. Would it have been nice to be notified about the 10 minute late policy when you made the appointment? Absolutely! I ve been a patient here for over 10 years and I don t recall this policy. If this really is a policy, put it on your website.

Response from the owner1 year ago
Thank you for taking the time to leave a response. We are sorry to hear that your experience did not meet your expectations. We value your input and would like to learn more about your experience . If you'd like, please email us at feedback@baystatehealth.org to discuss these concerns further. - Responded by Baystate Health
Matthew
1 year ago
2

I ve been going to Quabbin Adult Medicine for approximately eight years now. Dr. Bartley is great when she remembers who I am. Recently, I ve been treated for type II Diabetes and nobody in the office will do their jobs. Getting a CGM is impossible, obtaining the correct medication that will work is impossible, seeing a specialist is impossible. All because the Nurse, Courtney isn t willing to make telephone calls. Apparently they have too many patients to babysit me or communicate instructions to my insurance company. I leave messages in the portal that go unanswered for weeks, or if a message is returned, it will only be halfway answered. This place has gone downhill terribly! They used to have great providers that communicated well and made sure you had what was needed.

Response from the owner1 year ago
We are so sorry to hear about your experience. Thank you so much for bringing this issue to our attention. We recognize your frustrations and would like to help. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health
Julie Burke
1 year ago
3

I haven't had bad experiences with my PCP or the medical assistants. However, there's a lot of incompetence and tug of war when it comes to refilling "urgent" medicine requests. So much for urgency...you have to play wild goose chase to get what you need; nothing short of aggravating as heck. There are some MDs there who don't take some refills seriously, and when you are out of refills and need re-authorization, they drag their heels even though you require and depend on this medication for an actual condition that exists and affects your life. They either have a stigma against certain medications/conditions or just don't care to take the time. It's unethical to ignore people's medicinal needs. When my PCP is away, those who cover always give me the runaround about refills and I call 3-4 times to track down my refills. And I'm not the only one having this complaint. Totally unnecessary and avoidable. I'll change providers if this happens again.

Response from the owner1 year ago
Thank you for taking the time to leave a response. We are sorry to hear about your experience. We value your input and would like to learn more about your experience . If you'd like, please email us at feedback@baystatehealth.org to discuss these concerns further. - Responded by Baystate Health
Edwin Ayuso
1 year ago
1

Please do NOT bother with this place! As someone that's disabled, I currently need supplies all the time. The company that deals with my supplies among other health care specialists would send out a fax for Dr. Bartley to sign and didn't bother in taking care of that for me. I would call multiple times and leave messages through the portal and I never get a simple reply in return. I've also submitted a request so I can get a new wheelchair and she didn't bother fulfilling in doing anything about it as well. I had no other choice but to find another primary care because otherwise nothing will ever get done for me.

Response from the owner1 year ago
Thank you for taking the time to leave a response. We are sorry to hear about your concerns with your visit. Thank you for bringing it to our attention. We value your input and would like to hear more about your experience. If you'd like, please email us at feedback@baystatehealth.org to discuss these concerns further. -Responded by Baystate Health
Eric Sadler
1 year ago
1

Place should be shut down.

Response from the owner1 year ago
We are sorry to hear about your experience. Please feel free to contact our Patient Experience Team at feedback@baystatehealth.org with any thoughts or suggestions. - Responded by Baystate Health
Heather Smith
1 year ago
2

Why does it seem like any office affiliated with Baystate is rude and inefficient?

Response from the owner1 year ago
We are so sorry to hear about your experience. We value your input and would like to learn more. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health
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