Alvarado Parkway Institute Behavioral Health System locations

7050 Parkway Drive
La Mesa, CA 91942

Alvarado Parkway Institute - API CA 91942

About Alvarado Parkway Institute Behavioral Health System locations

If you’re looking for addiction and mental health treatment in San Diego County, California, Alvarado Parkway Institute in La Mesa is one of your options. The institute is a member of the Hazelden Betty Ford’s Patient Care Network and subscribes to the network’s approach to addiction care. They offer substance use disorder treatment and treatment for co occurring disorders. They have inpatient and outpatient treatment services. They’re in network with most major insurance providers but they may also work with your insurance if they’re not in network. They’ll contact your insurance company first to get preauthorization for services. They also offer financial assistance to those who qualify. They don’t accept Medicare or Medicaid.

The inpatient program is for adults 18 and older. They have medical detox, and they emphasize rapid stabilization. You’ll have an individualized plan of care after a thorough psychiatric assessment. In the inpatient program, you’ll have an intensive level of treatment that includes group therapy, individual therapy, and family therapy. You’ll also have medication management if necessary. You’ll learn anger management and address any post traumatic stress disorder and trauma you may have.

While in the inpatient program, you’ll work on identifying triggers that cause you to use your substance of choice. You’ll learn better coping skills to help prevent relapse. These skills include relaxation training so you learn to take a beat and not be triggered.

After the inpatient program, you may still need some structure and therapy. You can transition to the partial hospitalization program (PHP). In the PHP, you’ll have support and structure during the day but be able to return home to friends and family in the evenings.

When you’re ready, you’ll move from the PHP to an intensive outpatient program (IOP). An IOP allows more flexibility and less structure but still offers a supportive setting to help you maintain sobriety. You’ll have fewer sessions and can participate in a morning, afternoon, or evening program. The IOP is a 12 week program and treatment is scheduled in three hour blocks.

Latest Reviews

WILLIAM
1 month ago on Google
1
THE PEOPLE WORKING THERE ARE INCOMPETENT, RUDE & CLUELESS WHEN IT COMES TO MENTAL HEALTH. DO NOT GO THERE. ! ALSO THIS PLACE STINKS DUE TO THE STAFF NOT GETTING PATIENTS TO SHOWER OR WASH THEIR CLOTHES.! THEY BRING IN TWEAKERS AT ALL TIMES OF THE NIGHT & GO ALL THE WAY INTO YOUR ROOM WHILE U R TRYING TO SLEEP. I SERIOUSLY DOUBT THEY EVEN BACKGROUND CHECK THE EMPLOYEES.! ALL THIS PLACE CARES ABOUT IS MONEY.!
Response from the owner3 weeks ago
William, we re sorry to hear that you had a negative experience and appreciate you bringing your concerns to our attention. We strive to provide compassionate, professional care to all of our patients, and we take feedback like yours seriously. If you re open to discussing your experience in more detail, we encourage you to reach out to our patient concern line at (619) 667-6162 so we can address your concerns and work toward a resolution.
Sage Drohan
1 month ago on Google
5
I attended the Intensive Outpatient program (IOP) for 5 months. It was literally life changing. I learned skills to better my life and gained the support I needed through peers and group facilitators. Groups provided CBT, DBT, and art therapy. My favorite was often processing groups - I would share about my life and hear about others . It truly helped me learn and relate to others - a connection so important in today s world. Each staff member valued me, my well being, and overall happiness each day. They consistently supported me and my struggles, while also celebrating my success with the most genuine pride. The consistent kindness was so refreshing and felt genuine. Staff members would greet me with smiles every single day. They really wanted the best for me, and treated me as an individual - honoring the fact that I am a unique person with unique needs. They made me feel loved and cared for when many people in my life have not. They were always open to feedback and took direct action whenever needed - whether that be choosing groups to attend or providing meals that fit my nutritional needs. Thank you SO MUCH API!
Response from the owner3 weeks ago
Sage, thank you for sharing your experience with our outpatient program! We're thrilled to hear that the support from our team and the diverse therapies made such a positive impact on your life. It's incredibly rewarding to know that you felt valued, supported, and genuinely cared for throughout your journey. We wish you continued success and happiness!
Toyoa Tho
1 month ago on Google
5
This is an excellent facility! The staff is super kind, patient and eager to get you the mental help that you need! I would give them 10 stars and ten thumbs up if I could, but my review with 5 gold stars will have to be enough. Keep up the excellent work API you all are the best.
Response from the owner3 weeks ago
Thanks for the kind words, Toyoa! We are proud to know you think so highly of our staff and are glad you found great value in our care.

Location

Accepted Insurance

Alvarado Parkway Institute Behavioral Health System locations works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient programs are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare. Alvarado Parkway Institute offers a wide variety of outpatient programs in multiple locations throughout San Diego, La Mesa, and El Cajon. Outpatient programs are designed to promote recovery by clients and staff working together as a team to address symptoms, identifying common goals for treatment, and by developing strategies to avoid relapse and hospitalization.
inpatient iconInpatient
Inpatient rehab provides intensive treatment for clients exiting detox, those in early recovery, and those at an elevated risk of relapse. Unlike outpatient drug rehab, clients receiving inpatient care reside at the facility for the duration of the program. The length of stay may range from two weeks to 18 months or more, depending on the client's needs and the program's design. Inpatient treatment typically involves extensive addiction education and recovery-focused life skills training.
aftercare iconAftercare Support
Rehab aftercare programs offer clients in addiction recovery a robust continuum of care after clients have completed active treatment. These services address recovery as a life-long process and are designed to evolve with clients' changing needs. Clients may partner with their case managers and/or addiction recovery team to identify the rehab aftercare services that are right for them. They may receive career counseling, housing assistance, peer coaching, 12 step program induction, among many other services.
partial-hospitalization iconPartial Hospitalization Program
Located at the main hospital campus. The partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don't require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for ~ 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals. The PHP program provides structured treatment for clients who have completed inpatient programming or for individuals in need of intensive care to avoid hospitalization or re-hospitalization

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in California teaches participants constructive ways to stay clean and sober. Treatment revolves around helping individuals stop using the substance they are addicted to and learn healthy habits to avoid relapse.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation. As healthcare professionals Alvarado Parkway Institute - Parkway Drive promotes family involvement in their patients' care. Watching a loved one struggle with mental illness or addiction is difficult. Patients are encouraged on admission and throughout their stay to include family members in making healthcare discussions and planning for the future. Despite their encouragement, consent is not always granted to staff to be able to communicate with families. The severity of the symptoms experienced often contributes to the patient's unwillingness to openly share information about their situation. Strict federal and state laws regarding patient privacy require that the patient provide the facility with consent to speak to anyone about their care and treatment or even acknowledge a patient's presence in their facility.

Substances can prevent the absorption of nutrients and cause damage to your body's systems. Nutrition therapy in California addresses the deficiencies in vitamins and minerals that are caused by substance abuse.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms
  • music2 iconMusic Room

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (619) 667-6125
Building icon

7050 Parkway Drive
La Mesa, CA 91942

Edited by:
Anna Spooner

Reviews of Alvarado Parkway Institute Behavioral Health System locations

2.5/5 (65 reviews)
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Overall Experience
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Google Reviews

2.5 (65 reviews)
WILLIAM
1 month ago
1

THE PEOPLE WORKING THERE ARE INCOMPETENT, RUDE & CLUELESS WHEN IT COMES TO MENTAL HEALTH. DO NOT GO THERE. ! ALSO THIS PLACE STINKS DUE TO THE STAFF NOT GETTING PATIENTS TO SHOWER OR WASH THEIR CLOTHES.! THEY BRING IN TWEAKERS AT ALL TIMES OF THE NIGHT & GO ALL THE WAY INTO YOUR ROOM WHILE U R TRYING TO SLEEP. I SERIOUSLY DOUBT THEY EVEN BACKGROUND CHECK THE EMPLOYEES.! ALL THIS PLACE CARES ABOUT IS MONEY.!

Response from the owner1 month ago
William, we re sorry to hear that you had a negative experience and appreciate you bringing your concerns to our attention. We strive to provide compassionate, professional care to all of our patients, and we take feedback like yours seriously. If you re open to discussing your experience in more detail, we encourage you to reach out to our patient concern line at (619) 667-6162 so we can address your concerns and work toward a resolution.
Sage Drohan
1 month ago
5

I attended the Intensive Outpatient program (IOP) for 5 months. It was literally life changing. I learned skills to better my life and gained the support I needed through peers and group facilitators. Groups provided CBT, DBT, and art therapy. My favorite was often processing groups - I would share about my life and hear about others . It truly helped me learn and relate to others - a connection so important in today s world. Each staff member valued me, my well being, and overall happiness each day. They consistently supported me and my struggles, while also celebrating my success with the most genuine pride. The consistent kindness was so refreshing and felt genuine. Staff members would greet me with smiles every single day. They really wanted the best for me, and treated me as an individual - honoring the fact that I am a unique person with unique needs. They made me feel loved and cared for when many people in my life have not. They were always open to feedback and took direct action whenever needed - whether that be choosing groups to attend or providing meals that fit my nutritional needs. Thank you SO MUCH API!

Response from the owner1 month ago
Sage, thank you for sharing your experience with our outpatient program! We're thrilled to hear that the support from our team and the diverse therapies made such a positive impact on your life. It's incredibly rewarding to know that you felt valued, supported, and genuinely cared for throughout your journey. We wish you continued success and happiness!
Toyoa Tho
1 month ago
5

This is an excellent facility! The staff is super kind, patient and eager to get you the mental help that you need! I would give them 10 stars and ten thumbs up if I could, but my review with 5 gold stars will have to be enough. Keep up the excellent work API you all are the best.

Response from the owner1 month ago
Thanks for the kind words, Toyoa! We are proud to know you think so highly of our staff and are glad you found great value in our care.
John Kay
1 month ago
2

I wouldn't send a l loved one here unless you are very desperate.From what I saw when a family member was here, it's a very challenging atmosphere for both patients and staff.We found another option that fit our loved one's needs better

Response from the owner1 month ago
John, thank you for your feedback. We re sorry to hear that your family s experience didn t meet your expectations. Our goal is always to provide compassionate care and a supportive environment for both patients and their families. We understand that each individual s needs are unique, and we re glad you were able to find the right fit for your loved one. If you d like to discuss your concerns further, we d welcome the opportunity to learn more and improve wherever possible. You can reach our patient concern line at (619) 667-6162. We wish you and your family all the best.
Jonny Green
1 month ago
1

This place feels like a prison, do not believe the pictures they use in their profile. Voluntarily checked myself in with severe depression, intake was a nightmare, kept me awake until 2 in the morning with no regard for making me feel welcome or even safe. Practically nothing to do during downtime except pace the halls or watch the one tv with whatever happened to be on. Totally disorganized in terms of group therapy or any activities, extremely uncomfortable one room common area, and made it almost impossible to check myself out. Wouldn t even let me take my previously prescribed medicine. There were one or two staff that I appreciated because they actually made me feel like a person, so thank you them.

Marlee
2 months ago
5

Their outpatient program has some of the nicest, most kindhearted staff I have ever met. I learned so many skills to help better myself and my mental health and I will forever be thankful that I had the pleasure of learning them at API.

Response from the owner2 months ago
Thanks for the kind words, Marlee! We are happy to hear our staff made a positive impression on you and you learned valuable skills.
Michelle Sharrieff
3 months ago
5

I owe so much to API and its staff. I was there for in patient detox and have moved on to out patient care. I feel finally like I have hope. I have been sober for 35 days now and could not have dont it without API.In patient detox was rough as it should be. They took good care of me mentally and physically.I am now in the out patient part and feel so hopeful with what I am learning from the Counselors and the other patients. I love these people. I would recommend everyone that needs help to go to API.

Response from the owner3 months ago
Thanks for sharing your experience, Michelle. We understand how difficult detoxing can be, and our staff does everything we can to support our clients throughout the entire process. It's our goal to instill a sense of hope in everyone who passes through our doors, and we are glad to hear this was true for you. Thanks for recommending us and for your kind words about our staff.
Sydney Young
3 months ago
1

I know that no inpatient setting is going to be an 100% positive experience, but I was treated like I was less than human. My concerns were not taken seriously at all. I was given the wrong doses of medications and gaslit when I confronted them about it. I was belittled and made to feel like I was stupid, and had no value. I left here with more trauma than I came in with. I swear Everytime I drive past the building I get hit with a wave of adrenaline and panic. The one thing this place has going for it is you can go outside a few times a day.Do not go here unless you have absolutely ZERO other options. ESPECIALLY if you are a younger woman. Several older men were very creepy and inappropriate towards me and my concerns were, once again, dismissed.

Response from the owner3 months ago
Sydney, we are deeply sorry to hear about your negative experience at our facility. This is not the standard of care we strive for, and it is unacceptable to us that you felt as though your concerns were dismissed. We are committed to providing a safe and respectful environment for all our patients, and it is clear that we fell short in your case. We would like to learn more about your experience to ensure that appropriate actions are taken internally. If you feel comfortable, please contact us directly at (619) 431-4877 and ask to speak to a supervisor. Thank you for bringing this to our attention.
Ballard Smith
6 months ago
1

My grandson is in this facility on a 72 hour hold. He called me this morning and asked me to visit him. I called the facility and was told that visiting hours are from 6 to 7:30 and any exceptions have to be approved by a supervisor. I was told I would get a call back. I never did. After 45 minutes, I drove to the facility and asked to talk to a supervisor. After 30 minutes I asked the receptionist, who was very pleasant and was trying to be helpful, if the supervisor was going to talk to me. After another 15 minutes, I was told the supervisor, Sherri Miller, would not talk to me and visiting hours were from 6 to 7:30.I understand rules but I also understand common courtesy. Not only had I been told that exceptions were made, I saw numerous people admitted to see patients who the receptionist said were not staff but rather visitors. There is no excuse for not calling me back nor Sherri Miller making me wait and ignoring me.The reviews on this place are disturbing but probably accurate.

Response from the owner6 months ago
Ballard, thanks for sharing your feedback. We apologize for the frustration this situation has caused. We strive to provide excellent care to our clients and their families, and it sounds like we fell short in this instance. Please know that we take your feedback seriously and will address the issues you've raised internally to ensure that similar situations do not occur in the future. If you'd like to discuss the details of your experience further, please contact our patient concern line directly at (619) 667-6162.
runyankook
6 months ago
1

This facility attempted to discharge and then retain a person without treating them. They did not contact family members nor give proper psychiatric treatment within a hold.

Response from the owner6 months ago
Thank you for your feedback. The behavior you describe does not align with our standards for care and communication. We'd like to learn more about this situation so we can appropriately address it. Please reach out to us directly at our patient concern line (619) 667-6162 and speak with our patient advocate.
Shey'nelline Ibana
6 months ago
1

came out with more trust issues. malpractice. doctor refused to see me multiple times. therapist hit on me multiple times. i have proof. also the DIRECTOR KIM hung up on me. ALAJEH & LILLIAN ARE ANGELS. i trusted Osiris. instead he sexualized me. don't believe me? i'm public on instagram. i have nothing to hide. you all know i lost everything. i have nothing left to lose, i have everything to gain by speaking up against MALPRACTICE. oh... one more time....... M A L P R A C T I C E. they are so unorganized i've been at 0.00 in my checking acct multiple times bc they fail to get my drs note in on time. Dr. Montgomery REFUSED to see me. EVEN BEFORE DISCHARGING. i got ghosted by API. do not come here until it's under better care.

Response from the owner6 months ago
Shey'nelline, we regret that your experience with us was not what we would hope it would be. Patient safety, trust, and well-being are of the utmost importance to us, and we are dedicated to ensuring that our facility operates in accordance with the highest standards of professionalism and ethical conduct. We take your feedback seriously and will investigate your concerns internally. If you'd like to discuss your experience further or provide any additional details, please reach out to us directly at our patient concern line at (619) 667-6172.
Eliahu Eilfort
6 months ago
1

I came as visiting clergy requested by the admitting group home And the family and I was denied access.

Response from the owner6 months ago
Thank you for providing feedback regarding your experience at our facility. Visiting an inpatient psychiatric facility is a bit different from other medical hospitals in that it requires us to take additional precautions to protect the privacy of our patients. To honor patient privacy while they are receiving treatment, each patient must pre-approve visitors by providing designated visitors with their patient ID number, which each patient receives upon admission. Those visiting without a patient ID number are not admitted into the patient unit. However we do let the patient know who attempted to visit them so that they can provide them their ID number if they would like to approve any future visits. We understand that loved ones are very anxious to visit, and this process can be disappointing. However, we hope that you will understand the need for and support our commitment to patient privacy. We work to always provide a safe and healing space for patients during their stay with us.
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