The reception staff is extremely rude and made me upset every time I signed in for therapy. I went to my appointments only to be told the time had been changed, but no one had notified me, sure I'm not the only patient who have problems with this topic, the staff should be m ...
About AltaPointe Health Outpatient – Sylacauga
AltaPointe - Outpatient Services in Sylacauga, Alabama, serves adults affected by substance use and mental health issues. This includes both men and women over 19 requiring therapeutic intervention. They may also treat individuals with co-occurring conditions. It’s also great that they accept Medicaid and Medicare.
Priority is given to pregnant women, women with dependent children and individuals with intravenous substance use disorders. HIV-positive patients are also prioritized.
The facility provides a supportive recovery environment where interdisciplinary teams help you to overcome your behavioral challenges. A significant advantage of this outpatient care is that you’ll continue your jobs and family responsibilities while receiving therapeutic services.
The outpatient substance abuse program may involve initial evaluation/assessment, introduction to 12 Step immersion and evidence based therapies. The latter include motivational interviews, cognitive behavioral therapy and seeking safety. You’ll participate in individual, family and various group therapy sessions. This is focused on improving all aspects of your life and helps you develop solid coping mechanisms.
Their program also incorporates medication assisted treatment as a core part of the recovery options. This technique uses FDA approved medicine and counseling to treat substance use disorders. It is especially effective in opioid addiction recovery. Medicines like Suboxone are used to manage withdrawal, allowing the patient to undergo counseling. That way, the physical and psychological aspects of the addiction are addressed. This facilitates lasting recovery.
Part of their program also includes random urine testing to monitor progress and ensure accountability. You’ll also benefit from their employment counseling, supported housing and homeless housing programs. The outpatient mental health services include assertive community treatment, rehabilitation day program and intensive day therapy, among others.
Latest Reviews
They never answer their phones and do not call in prescriptions when you need them.
Response from the owner7 months ago
Matthew, we appreciate you reaching out and expressing your concerns. Your feedback has been forwarded to management for review. If you wish to provide further details or a contact number for better assistance, please feel free to email us at info@altapointe.org. Kindly, April
Absolutely the worst place to seek any mental help from. They do not listen to you, and just talk behind your back. They share personal and confidential information about their patients without them knowing. When it comes to actually wanting help and explaining your situation they will belittle you. God help if someone truly needs help in a crisis because they could care less. They have done me wrong many many times and I will NEVER go back.
Response from the owner1 week ago
Marie, thank you for your review. I'm sorry to hear you had a frustrating experience, but I appreciate you bringing this issue to my attention. I will share your feedback with our team. You can also contact our patient relations department by calling (833) 921-1811 or emailing info@altapointe.org. Thanks, April
Went there for years. Not a good place to get help. They change employees and staff very often because they can't seem to keep anyone. I requested a Psychiatrist and they couldn't refer or recommend anyone. They don't prescribe medication to help anyone.I moved to NC and got help right away. All the years I had spent at AltaPointe begging for help with useless, wasted time.
Response from the owner1 week ago
Dawn, I am sorry we did not meet your expectations. Thank you all the same for sharing your patient experience. April Location
Location
Accepted Insurance
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Inpatient Inpatient rehab is designed primarily for clients exiting detox, people in early recovery, and those at an elevated risk of relapse. Participants reside at the rehab facility until they complete their treatment program. This allows them to focus solely on their recovery, away from outside distractions, stressors, and addiction triggers. Inpatient drug rehab typically involves extensive addiction counseling, recovery-focused life skills training, and complementary therapies.
Intensive Outpatient Intensive outpatient programs (IOP) are designed for clients in early recovery and those at an elevated risk of relapse. Clients in IOP attend outpatient therapy sessions for a minimum of nine hours per week but clients may receive as many as 20 hours of IOP treatment weekly. Sessions generally occur in 3-5 hour blocks, in which time clients engage in some combination of medication assisted treatment (MAT), psychotherapy, recovery skills training, or complementary care.
Aftercare Support Rehab aftercare programs are designed to provide support to you after completing an addiction treatment program. These programs are highly customized and evolve with your changing needs. You'll partner with staff at the treatment center to identify any specific medical, behavioral, and social services needed to support your sustained sobriety. Aftercare services may include peer coaching, career counseling, and other personalized support.
Intervention Services A drug intervention in Alabama is an organized attempt to convince someone they have a substance use issue and that they need treatment. During an intervention, loved ones share their concerns about the person's substance use and encourage them to get help. A professional can provide guidance and support for this effort through intervention services, to help participants avoid missteps and increase the success of the intervention.
24-Hour Clinical Care At certain points in the recovery process, it's important to have medical support available around the clock, and 24-hour clinical care in Alabama offers a safe environment in which you can begin your recovery journey. This feature offers constant supervision in situations like medical detox, where a team of professionals are on hand to ensure the withdrawal processs is performed safely and comfortably.
Medically Assisted Detox Medically assisted detox is often the first step of addiction treatment. At the medical detox level of care, you are weaning your body off drugs and/or alcohol under the care of licensed medical professionals who constantly monitor your health and treat any potential withdrawal symptoms, sometimes with the aid of medication (like Suboxone or Vivitrol).
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
Clinical Services
The goal of cognitive behavioral therapy in Alabama is to lessen the symptoms of certain mental health conditions, including substance abuse and co occurring mental health disorders. It is known as one of the most effective means of treatment for these conditions.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Rehab treatment in Alabama often involves motivational interviewing (MI). This is an evidence based approach that helps you discover your own interest in change. You'll decide for yourself what next steps you're willing to commit to in order to reach your goals.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Eye Movement Desensitization And ReprocessingResearch clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Life skills are an essential part of addiction recovery. These skills help you succeed in day to day life and live independently. They fall into three main categories: interpersonal skills, thinking skills, and self awareness. Treatment involves developing these skills for a successful recovery.
Recreational therapy in Alabama integrates sports, art, and outdoor adventures into drug and alcohol addiction treatment. This promotes physical, mental, and emotional health alongside improving social skills, offering a holistic approach to sobriety. Recreational therapy can help you rebuild your life within a supportive and engaging environment.
Creative arts therapy in Alabama is designed to help improve mental health through the power of the arts. It combines psychology and the creative process to facilitate healing and growth. Methods include art, music, drama, and dance.
Amenities
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Recreation Room -
Art Activities -
Residential Setting -
Private Rooms
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Contact Information
(256) 245-2201 
1661 Old Birmingham Highway
Sylacauga AL, 35150
Get Help Now - 800-985-8516
Who Answers?
Who Answers?
Fact checked and written by:
Chika Uchendu
Edited by:
Kerry Nenn, BSW
