Access Behavioral Health Services

1276 River street
Suite 100
Boise ID, 83702

Access Behavioral Health Services ID 83702

About Access Behavioral Health Services

Located in Boise, Idaho, Access Behavioral Health Services provides comprehensive services to support individuals who are facing mental health challenges, substance use disorders and other behavioral health concerns. They work hard to offer compassionate, individualized care for adults and children.

The clinic offers individual therapy to the public that enables clients to access a licensed therapist for help with sorting out their feelings, thoughts and behaviors. This sort of therapy is a part of their individualized plan and helps them develop coping strategies when it comes to their mental health. They provide family therapy as well, understanding that mental health can also be a family affair.

In addition to improving family communication, they also address conflicts and help each person navigate his or her experiences with mental illness. This family therapy helps relatives create strong bonds with each other and helps them reach a place of a mutual understanding.

A unique service for children they provide is play therapy, which is a vehicle to engage children in expressing their thoughts and feelings, as they may not have the ability to articulate them the way that older children or adults can. Trained therapists can understand the emotional life of a child by observing their play and use this to help them cope with trauma, anxiety or behavioral issues in a non-threatening setting.

Another great program is their comprehensive substance abuse treatment program for those struggling with addiction. Their strategy starts with a substance use evaluation used to measure each client’s levels of addiction. From there, providers develop plans for treatment. Individuals can attend individual counseling, where they are given the chance to dig into the root causes of their substance use and also learn techniques that help avoid lapses.

Group therapy is another service they provide. During this time, individuals seek assistance through connection with one another. Involving group therapy gives people an opportunity to open up and allows them to listen, support each other and learn from the collective knowledge of the other members.

Access Behavioral Health also indicates the importance of enabling clients to achieve better functioning in their daily lives through Community-Based Rehabilitation Services (CBRS). This program is designed to help people who have severe and persistent mental illness by teaching them basic life skills, assisting in managing symptoms and promoting independent living.

Latest Reviews

Sorry I m Jess
2 weeks ago on Google
5
I really enjoy this place. I ve met with Dana a few times now and I already feel a good connection with her. I definitely recommend this place and Dana.
Response from the owner1 week ago
Thank you so much, Jess! We're thrilled to hear you've enjoyed your visits and have connected with Dana. Building meaningful connections with our clients is so important to us, and it s wonderful to know Dana has made a positive impact. We look forward to seeing you again soon! Robert Andrews - Clinic Manager
Moriah Bowen
2 weeks ago on Google
5
They were absolutely amazing with my son and his very first time seeing someone
Response from the owner1 week ago
Thank you so much, Moriah, for your wonderful review! We re delighted to hear that your son s first experience with us was so positive. Our team works hard to create a comfortable, welcoming environment, especially for those visiting for the first time. We re honored to support his journey and appreciate your trust in us. Please don t hesitate to reach out if there s ever anything more we can do! Robert Andrews - Clinic Manager
Adam Briddell
3 weeks ago on Google
5
Access has been a great resource for our family!
Response from the owner1 day ago
Thank you for sharing your experience! We re happy to hear that Access has been a helpful resource for your family. Supporting families like yours is why we do what we do, and we re grateful for the opportunity to make a difference. Please feel free to reach out anytime whether you need additional support or have suggestions for us. Thank you again for choosing Access Behavioral Health Services! -Rixa Monreal, Clinic Manager

Location

Accepted Insurance

Access Behavioral Health Services works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Clients requiring treatment in an inpatient rehab are often those who need stabilization support as they exit detox or contend with a life crisis. Residing at the treatment facility enables clients to focus exclusively on their recovery. They engage in extensive psychotherapy and recovery-focused life skills training to support their sustained sobriety and prepare them for outpatient and community-based care. Evidence-based holistic therapies, such as experiential therapy and meditation, are also commonly available.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Clients participating in a rehab aftercare program receive a variety of services designed to support their sustained sobriety and successful reintegration into their home, workplace, and community. Rehab aftercare services may include formal outpatient care, such as addiction counseling and recovery education provided in an outpatient treatment center. They may also include community-based services, including 12 step program induction, peer coaching, and vocational training. These programs are typically designed in partnership with the client's case manager.
sober-living iconSober Living Homes
A sober living home in Idaho is a residence where individuals in recovery stay until they feel ready to live on their own. These drug-free environments can help individuals transition from inpatient rehab to day-to-day life. Typically, residents stay for at least 90 days, but they can remain for as long as they continue to abide by halfway house rules. These include maintaining sobriety, contributing to household chores, paying rent, and abiding by a curfew.
heart-hands iconIntervention Services
When an individual's life is negatively impacted by substance use but they are resistant to treatment, a drug intervention in Idaho may be appropriate. Drug intervention programs are designed to break through this resistance and motivate the person to get help. During the intervention, the specialist helps loved ones bring reality to the individual and break through barriers that are preventing them from getting the help they need.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Idaho provides treatment for addiction to drugs. It usually includes a combination of treatment methods that can involve counseling, medication, and a variety of evidence-based therapies. Programs are designed to help individuals manage their substance use disorder long-term.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Unlike other more coercive methods, motivational interviewing does not impose change on the client. Instead, the therapist asks questions, listens, and reflects the client's thoughts back to them. This helps the person come to their own conclusions and supports making changes on their own terms based on those conclusions.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Recreational therapy is typically included in a holistic approach to drug and alcohol addiction treatment. It integrates activities like hiking, team sports, and art to improve physical fitness, provide an emotional outlet, and improve your social connections with others. These are skills you need to rebuild your life and maintain your sobriety.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Accreditations

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Idaho
License Number: Idaho

Contact Information

Phone icon (208) 338-4699
Building icon

1276 River street
Suite 100
Boise ID, 83702

Edited by:
Courtney Myers, MS

Reviews of Access Behavioral Health Services

2.91/5 (69 reviews)
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Reviews

3.5

All the counselors are here to help you but sometimes the customer service staff attend you so slow.

Reviewed on 3/14/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.9 (68 reviews)
Sorry I m Jess
2 weeks ago
5

I really enjoy this place. I ve met with Dana a few times now and I already feel a good connection with her. I definitely recommend this place and Dana.

Response from the owner2 weeks ago
Thank you so much, Jess! We're thrilled to hear you've enjoyed your visits and have connected with Dana. Building meaningful connections with our clients is so important to us, and it s wonderful to know Dana has made a positive impact. We look forward to seeing you again soon! Robert Andrews - Clinic Manager
Moriah Bowen
2 weeks ago
5

They were absolutely amazing with my son and his very first time seeing someone

Response from the owner2 weeks ago
Thank you so much, Moriah, for your wonderful review! We re delighted to hear that your son s first experience with us was so positive. Our team works hard to create a comfortable, welcoming environment, especially for those visiting for the first time. We re honored to support his journey and appreciate your trust in us. Please don t hesitate to reach out if there s ever anything more we can do! Robert Andrews - Clinic Manager
Adam Briddell
3 weeks ago
5

Access has been a great resource for our family!

Response from the owner3 weeks ago
Thank you for sharing your experience! We re happy to hear that Access has been a helpful resource for your family. Supporting families like yours is why we do what we do, and we re grateful for the opportunity to make a difference. Please feel free to reach out anytime whether you need additional support or have suggestions for us. Thank you again for choosing Access Behavioral Health Services! -Rixa Monreal, Clinic Manager
Megan wolf
3 weeks ago
5

The staff here are really nice. I've never had an issue with any of the front staff. I've seen my therapist here for over a year and have never gotten a long with one so well.

Response from the owner3 weeks ago
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you've had such a positive relationship with your therapist and that our front staff has been able to meet your expectations. Building strong, supportive connections is at the heart of what we do, and we re so happy to know you feel comfortable and well-cared for here at Access Behavioral Health. We truly appreciate your trust in us over the past year and look forward to continuing to support your journey! Robert Andrews - Clinic Manager
Gabe Barry
1 month ago
5

This place has helped me so much and has made my life so much better. The staff and people there are all so kind and treat you like a human. They all seem to genuinely care for you and want to help you with your problems.

Response from the owner1 month ago
Thank you so much for your kind words! We re thrilled to hear that you ve had such a positive experience with us. Our team is dedicated to providing compassionate care, and it means a lot to know that we ve been able to help you improve your life. We re grateful for the opportunity to support you, and we ll continue to be here whenever you need us! -Rixa Monreal, Clinic Manager Access Behavioral Health Services (208) 465-4833 ext. 222
Robert Andrews
1 month ago
5

I have worked at Access for nearly 14 years. It is like a second family. Everyone helps to care of each other so we can all do our jobs better. Everyone I know here is always looking for better ways to take care of our clients. I couldn't ask for a better job.

Dayna Beauchamp
1 month ago
5

You guys are so kind I've had a lot of bad experiences with counselors in the past and not feeling very welcomed but here it's an completely different story and I feel so very welcomed and liked by the staff and counselors themselves i really appreciate everything they've done for me so thank you

Response from the owner1 month ago
Thank you so much for your kind words! We're truly grateful to hear that you feel welcomed and supported by our team. It's our goal to provide a safe and caring environment, especially for those who may have had difficult experiences in the past. We're honored to be part of your journey, and we look forward to continuing to support you. Thanks again for sharing your experience! - Robert Andrews, Clinic Manager Access Behavioral Health Services (208)338-4699 ext. 117
Michelle Kepsen
2 months ago
1

I would describe my visits here as stopping by an underfunded government facility. Never been in trouble with the law, but if i had to visit a probation officer, this would be a great setting. The way this place operates is a joke- From the very first call, they provided misinformation- stating that i was #390 on the wait list to see a psychologist. Takes days for admin assistant to call back, if she does. Spoke to 3 women across 3 different departments who confidently provided false information re my insurance coverage. Front desk girl ignores clients waiting by her window while she takes a drag of her vape. It's SO bad, it's comical. Have some self respect and go elsewhere that isn't such a dumpster fire to receive whatever services you need. Whoever manages this mess ought to be ashamed of thmselves. Do better. You owe it to the community you claim to serve. Listen to calls. Retrain. There is no excuse for this. Don't get employees to write positive reviews of this place to cover the mess up instead of fixing it. People can see right through that, and you lose even more credibility.*** EDIT AFTER RESPONSE By OWNER***Robert- since you've chosen the gaslighting, no accountability route, looks like I'm keeping better records than your office. I wasn't planning on mentioning names, but I find it relevant in the face of your dishonesty.1. Regardless of how your "process is designed," i was told by Adrienne* on 07/08 during the first half of the day that i was #390 on the wait list for provider Megan Geirhart. I made several calls between July 6-11 to speak with admin assistant Sonny. This was not clarified until I recieved a call on 08/02 from Sonny stating that a spot had opened up for that provider.2. Sonny confidently stated after my visit on 08/21 that there was not a copay for my visits with the provider, as was previously stated as well. Incredulous, I called the office on 08.29.24 at 217pm and spoke with Kylee, the billing dep admin, who also stated there was no copay. She stated that even if there was a pending charge, my acct would reflect that total. Not feeling too confident of this, she transferred me to Breanna, the Referrals Mgr. I left her a vm at 220pm. At 246pm, she returned my call. Pull the call. She clearly admits that Sonny and Kylee were wrong, and that when my insurance info was pulled, the copay was at 0 or 10 percent and that they had entered 0. She said if I knew what my portion was i could pay it, or wait until the insurance processes it and sends a bill. She stated that Sally manually entered my info in the chart erroneously, and that it didn't show a copay.To state to me that your communication logs show no inconsistencies in insurance coverage information provided to me is terrifying. Either several of your staff members are omitting relevant information from their records, or you didn't take a good enough look.Patients should not be keeping better records than your agency, which is apparently the case.3. The date when the the vaping and lack of acknowledgement occurred was on 08/26 right before 1045am. You should be able to see it from any decent angle. Please review.I want to ensure that my dismal experience here proves beneficial to others, and that an accurate rebuttle is instructive in steering others away from this organization and towards decent treatment.Since you want to ensure the information shared on this platform is accurate, fair, and HIPAA compliant, I took the liberty to fill in the GAPING HOLES in your story in order to protect others from your "disservices."It's tragic - to provide services to the vulnerable, mentally ill, and recovering addicts in the area, and be so confident that patients would not be able to defend themselves against your gaslighting and lack of ethics.FOR CURRENT AND PROSPECTIVE PATIENTS, AND FOR THOSE ADVOCATING ON THEIR BEHALF: Look at other low star reviews for this location, and the 2 star average rating of the sister agency- the Nampa location. Notice the common thread of complaints and invalidation they're met by.

Response from the owner2 months ago
Thank you for sharing your experience with our clinic on this platform. We appreciate your feedback as it helps us maintain high standards in our services. We noticed some inaccuracies in your review that we would like to clarify while ensuring patient privacy and adhering to HIPAA guidelines. After reviewing our records and investigating the incidents mentioned: 1. **Waitlist status**: Due to confidentiality requirements under HIPAA, we cannot confirm or deny whether an individual is on a waitlist for our services. However, we can assure you that our processes are designed to provide accurate information about waitlists. 2. **Callback delays and insurance coverage**: Our communication logs show no evidence of delayed callbacks or inconsistencies in insurance coverage information provided to you. We adhere strictly to HIPAA guidelines when discussing patient information. 3. **Front desk etiquette**: We have reviewed our security footage and staff accounts, focusing on the times you mentioned, without revealing any specific employee details to maintain confidentiality. Our investigation does not support your claim about the front desk employee's behavior. 4. **Insurance Coverage**: We can only give out the information a person's insurance company gives us. Because insurance companies state that they can not guarantee coverage we can not guarantee coverage on their behalf. We always encourage people to reach out to their insurance companies for clarification on coverage and benefits prior to receiving services and if any questions arise on how a carrier is processing a claim. We understand that misunderstandings can occur, and we apologize if our interactions left you feeling frustrated or dissatisfied. However, we want to ensure that the information shared on this platform is accurate, fair, and compliant with HIPAA regulations. To address any lingering concerns you may have while respecting patient privacy, please consider contacting me via phone at (208)338-4699 ext 117 to discuss your experiences further with our privacy officer present. We believe open communication can help resolve misunderstandings and improve our services for everyone in our community, all while adhering to HIPAA guidelines. -Robert Andrews - Boise Clinic Manager
Marlene Martinson
2 months ago
4

I wish the CBRS would not vape in front of me. We all have our habits but it's not healthy. They are not really flexible in moving appointments with counseling.

Ross
4 months ago
1

Rude, unprofessional and manipulative. They need some counseling. Go somewhere else at all costs

Response from the owner4 months ago
We are sorry to hear about your experience. Our goal is to provide excellent service to all our clients, and we regret that we did not meet your expectations. Regarding your situation, we understand your frustration. However, due to regulatory requirements, we cannot offer certain services while clients are out of state. Our intention is always to comply with legal guidelines to ensure the safety and well-being of our clients and staff. We apologize for any misunderstanding and any inconvenience this has caused. Your feedback is important to us, and we are committed to improving our communication and service. If you would like to discuss this matter further, please contact us directly at Robert Andrews (208)338-4699 or Rixa Monreal (208)465-4833. Thank you for your understanding. Robert Andrews - Clinic Manager - Boise
Kelly Lane
4 months ago
5

Response from the owner4 months ago
Hello Kelly, Thank you very much for review. We are glad you have had a positive experience.
Davy Drums
5 months ago
4

Response from the owner5 months ago
We wanted to take a moment to express our gratitude for the 4-star review you left for us. Your positive rating speaks volumes and means a lot to us here at Access Behavioral Health Services. Your rating reassure us that our efforts to provide exceptional care and support are making a difference. Your trust in our clinic is something we deeply value, and we're committed to maintaining the highest standards of service for you and all our clients. Thank you again for choosing Access Behavioral Health Services and if there is anything you want to share to make the care you are receiving better please don't hesitate to reach out to us. Robert Andrews, MBA Clinic Manager - Boise
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