Access Behavioral Health Services

Boise, Idaho

1276 River street
Suite 100
Boise ID, 83702

(208) 338-4699

About Access Behavioral Health Services

Located in Boise, Idaho, Access Behavioral Health Services provides comprehensive services to support individuals who are facing mental health challenges, substance use disorders and other behavioral health concerns. They work hard to offer compassionate, individualized care for adults and children.

The clinic offers individual therapy to the public that enables clients to access a licensed therapist for help with sorting out their feelings, thoughts and behaviors. This sort of therapy is a part of their individualized plan and helps them develop coping strategies when it comes to their mental health. They provide family therapy as well, understanding that mental health can also be a family affair.

In addition to improving family communication, they also address conflicts and help each person navigate his or her experiences with mental illness. This family therapy helps relatives create strong bonds with each other and helps them reach a place of a mutual understanding.

A unique service for children they provide is play therapy, which is a vehicle to engage children in expressing their thoughts and feelings, as they may not have the ability to articulate them the way that older children or adults can. Trained therapists can understand the emotional life of a child by observing their play and use this to help them cope with trauma, anxiety or behavioral issues in a non-threatening setting.

Another great program is their comprehensive substance abuse treatment program for those struggling with addiction. Their strategy starts with a substance use evaluation used to measure each client’s levels of addiction. From there, providers develop plans for treatment. Individuals can attend individual counseling, where they are given the chance to dig into the root causes of their substance use and also learn techniques that help avoid lapses.

Group therapy is another service they provide. During this time, individuals seek assistance through connection with one another. Involving group therapy gives people an opportunity to open up and allows them to listen, support each other and learn from the collective knowledge of the other members.

Access Behavioral Health also indicates the importance of enabling clients to achieve better functioning in their daily lives through Community-Based Rehabilitation Services (CBRS). This program is designed to help people who have severe and persistent mental illness by teaching them basic life skills, assisting in managing symptoms and promoting independent living.

Dollar icon Payment Options

  • medicaid iconMedicaid
  • shield-cross iconPrivate insurance
  • self-pay iconSelf-pay options
  • financial-aid iconFinancial aid
  • sliding-scale-payment iconSliding scale payment assistance
  • military iconMilitary insurance

Medical briefcase icon Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

intensive-outpatient iconIntensive Outpatient

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

aftercare iconAftercare Support

sober-living iconSober Living Homes

A sober living home in Idaho is a residence where individuals in recovery stay until they feel ready to live on their own. These drug-free environments can help individuals transition from inpatient rehab to day-to-day life. Typically, residents stay for at least 90 days, but they can remain for as long as they continue to abide by halfway house rules. These include maintaining sobriety, contributing to household chores, paying rent, and abiding by a curfew.

heart-hands iconIntervention Services

When an individual's life is negatively impacted by substance use but they are resistant to treatment, a drug intervention in Idaho may be appropriate. Drug intervention programs are designed to break through this resistance and motivate the person to get help. During the intervention, the specialist helps loved ones bring reality to the individual and break through barriers that are preventing them from getting the help they need.

User icon Programs

Teen Program

adult-program iconAdult Program

men iconProgram For Men

women iconProgram For Women

young-adult iconYoung Adult Program

Child Program

Seniors Program

House check icon Settings & Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Shield icon Insurance

Our Policy: Access Behavioral Health Services works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

Aetna
Blue Cross Blue Shield
Cigna
Humana
PacificSource
Regence
Aexcel PPO
First Choice Health
First Health Network
Moda Health
MultiPlan
PHCS (Private Healthcare Systems)

Heart icon Treatment

alcohol iconAlcoholism

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

drugs iconDrug Addiction

Drug rehab in Idaho provides treatment for addiction to drugs. It usually includes a combination of treatment methods that can involve counseling, medication, and a variety of evidence-based therapies. Programs are designed to help individuals manage their substance use disorder long-term.

mental-health iconMental Health and Substance Abuse

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

opium iconOpioid Addiction

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

dialectical iconDialectical Behavior Therapy

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

desert iconMotivational Interviewing

Unlike other more coercive methods, motivational interviewing does not impose change on the client. Instead, the therapist asks questions, listens, and reflects the client's thoughts back to them. This helps the person come to their own conclusions and supports making changes on their own terms based on those conclusions.

house-medical iconTrauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

recreational-therapy iconRecreational Therapy

Recreational therapy is typically included in a holistic approach to drug and alcohol addiction treatment. It integrates activities like hiking, team sports, and art to improve physical fitness, provide an emotional outlet, and improve your social connections with others. These are skills you need to rebuild your life and maintain your sobriety.

Check icon Accreditations

State License

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Idaho
License Number: Idaho

Phone icon Contact

Phone icon (208) 338-4699
Building icon

1276 River street
Suite 100
Boise ID, 83702

Call Now - Help is Available
Get Help Now - 208-231-1751
Question iconSponsored
Edited by:
Courtney Myers, MS

Reviews

2.91 (69 reviews)
Rehab.com icon Rehab.com (1)
Google icon Google (68)
Accomodations & Amenities
0
Meals & Nutrition
0
Treatment Effectiveness
0
Admissions Process
0
Staff & Friendliness
0
Cleanliness
0
Value for Cost
0
Overall Experience
Date Submitted
Reviewer
Overall Experience
Date Submitted
Reviewer
3.5

All the counselors are here to help you but sometimes the customer service staff attend you so slow.

Reviewed on 3/14/2019
Overall Experience
Date Submitted

Google Rating

2.9 (68 reviews)
Michelle Kepsen
1 month ago
1

I would describe my visits here as stopping by an underfunded government facility. Never been in trouble with the law, but if i had to visit a probation officer, this would be a great setting. The way this place operates is a joke- From the very first call, they provided misinformation- stating that i was #390 on the wait list to see a psychologist. Takes days for admin assistant to call back, if she does. Spoke to 3 women across 3 different departments who confidently provided false information re my insurance coverage. Front desk girl ignores clients waiting by her window while she takes a drag of her vape. It's SO bad, it's comical. Have some self respect and go elsewhere that isn't such a dumpster fire to receive whatever services you need. Whoever manages this mess ought to be ashamed of thmselves. Do better. You owe it to the community you claim to serve. Listen to calls. Retrain. There is no excuse for this. Don't get employees to write positive reviews of this place to cover the mess up instead of fixing it. People can see right through that, and you lose even more credibility.*** EDIT AFTER RESPONSE By OWNER***Robert- since you've chosen the gaslighting, no accountability route, looks like I'm keeping better records than your office. I wasn't planning on mentioning names, but I find it relevant in the face of your dishonesty.1. Regardless of how your "process is designed," i was told by Adrienne* on 07/08 during the first half of the day that i was #390 on the wait list for provider Megan Geirhart. I made several calls between July 6-11 to speak with admin assistant Sonny. This was not clarified until I recieved a call on 08/02 from Sonny stating that a spot had opened up for that provider.2. Sonny confidently stated after my visit on 08/21 that there was not a copay for my visits with the provider, as was previously stated as well. Incredulous, I called the office on 08.29.24 at 217pm and spoke with Kylee, the billing dep admin, who also stated there was no copay. She stated that even if there was a pending charge, my acct would reflect that total. Not feeling too confident of this, she transferred me to Breanna, the Referrals Mgr. I left her a vm at 220pm. At 246pm, she returned my call. Pull the call. She clearly admits that Sonny and Kylee were wrong, and that when my insurance info was pulled, the copay was at 0 or 10 percent and that they had entered 0. She said if I knew what my portion was i could pay it, or wait until the insurance processes it and sends a bill. She stated that Sally manually entered my info in the chart erroneously, and that it didn't show a copay.To state to me that your communication logs show no inconsistencies in insurance coverage information provided to me is terrifying. Either several of your staff members are omitting relevant information from their records, or you didn't take a good enough look.Patients should not be keeping better records than your agency, which is apparently the case.3. The date when the the vaping and lack of acknowledgement occurred was on 08/26 right before 1045am. You should be able to see it from any decent angle. Please review.I want to ensure that my dismal experience here proves beneficial to others, and that an accurate rebuttle is instructive in steering others away from this organization and towards decent treatment.Since you want to ensure the information shared on this platform is accurate, fair, and HIPAA compliant, I took the liberty to fill in the GAPING HOLES in your story in order to protect others from your "disservices."It's tragic - to provide services to the vulnerable, mentally ill, and recovering addicts in the area, and be so confident that patients would not be able to defend themselves against your gaslighting and lack of ethics.FOR CURRENT AND PROSPECTIVE PATIENTS, AND FOR THOSE ADVOCATING ON THEIR BEHALF: Look at other low star reviews for this location, and the 2 star average rating of the sister agency- the Nampa location. Notice the common thread of complaints and invalidation they're met by.

Response from the owner2 months ago
Thank you for sharing your experience with our clinic on this platform. We appreciate your feedback as it helps us maintain high standards in our services. We noticed some inaccuracies in your review that we would like to clarify while ensuring patient privacy and adhering to HIPAA guidelines. After reviewing our records and investigating the incidents mentioned: 1. **Waitlist status**: Due to confidentiality requirements under HIPAA, we cannot confirm or deny whether an individual is on a waitlist for our services. However, we can assure you that our processes are designed to provide accurate information about waitlists. 2. **Callback delays and insurance coverage**: Our communication logs show no evidence of delayed callbacks or inconsistencies in insurance coverage information provided to you. We adhere strictly to HIPAA guidelines when discussing patient information. 3. **Front desk etiquette**: We have reviewed our security footage and staff accounts, focusing on the times you mentioned, without revealing any specific employee details to maintain confidentiality. Our investigation does not support your claim about the front desk employee's behavior. 4. **Insurance Coverage**: We can only give out the information a person's insurance company gives us. Because insurance companies state that they can not guarantee coverage we can not guarantee coverage on their behalf. We always encourage people to reach out to their insurance companies for clarification on coverage and benefits prior to receiving services and if any questions arise on how a carrier is processing a claim. We understand that misunderstandings can occur, and we apologize if our interactions left you feeling frustrated or dissatisfied. However, we want to ensure that the information shared on this platform is accurate, fair, and compliant with HIPAA regulations. To address any lingering concerns you may have while respecting patient privacy, please consider contacting me via phone at (208)338-4699 ext 117 to discuss your experiences further with our privacy officer present. We believe open communication can help resolve misunderstandings and improve our services for everyone in our community, all while adhering to HIPAA guidelines. -Robert Andrews - Boise Clinic Manager
Marlene Martinson
2 months ago
4

I wish the CBRS would not vape in front of me. We all have our habits but it's not healthy. They are not really flexible in moving appointments with counseling.

Robert Andrews
2 months ago
5

I have worked at Access for nearly 14 years. It is like a second family. Everyone helps to care of eachother so we can all do our jobs better. Everyone I know here is always looking for better ways to take care of our clients. I couldn't ask for a better job.

Ross
3 months ago
1

Rude, unprofessional and manipulative. They need some counseling. Go somewhere else at all costs

Response from the owner3 months ago
We are sorry to hear about your experience. Our goal is to provide excellent service to all our clients, and we regret that we did not meet your expectations. Regarding your situation, we understand your frustration. However, due to regulatory requirements, we cannot offer certain services while clients are out of state. Our intention is always to comply with legal guidelines to ensure the safety and well-being of our clients and staff. We apologize for any misunderstanding and any inconvenience this has caused. Your feedback is important to us, and we are committed to improving our communication and service. If you would like to discuss this matter further, please contact us directly at Robert Andrews (208)338-4699 or Rixa Monreal (208)465-4833. Thank you for your understanding. Robert Andrews - Clinic Manager - Boise
Kelly Lane
3 months ago
5

Response from the owner3 months ago
Hello Kelly, Thank you very much for review. We are glad you have had a positive experience.
Davy Drums
4 months ago
4

Response from the owner4 months ago
We wanted to take a moment to express our gratitude for the 4-star review you left for us. Your positive rating speaks volumes and means a lot to us here at Access Behavioral Health Services. Your rating reassure us that our efforts to provide exceptional care and support are making a difference. Your trust in our clinic is something we deeply value, and we're committed to maintaining the highest standards of service for you and all our clients. Thank you again for choosing Access Behavioral Health Services and if there is anything you want to share to make the care you are receiving better please don't hesitate to reach out to us. Robert Andrews, MBA Clinic Manager - Boise
Natalie Di Dio
6 months ago
5

I've been going here for over three years and it's been so great; I think this place has helped me immensely. Counseling, med management, and psych testing all in one place. Consistent and professional care. I recommend this place to everyone. I've worked with Desteni, Anabel for counseling, Shawna for med management, and Megan for psych testing; all very professional, kind, and validating. I'm very glad I go here.The admin people work their butts off and are always very helpful. I like how I can text them too since I am busy and can't always talk on the phone.I'm very surprised by all the low stars here. If you're thinking about it I'd give them a chance. Or if you have a bad experience to let them know so you can work it out together.I really don't know what I'd do without this place. My life would be completely different. Coming here really helped me and is still helping me.

Response from the owner6 months ago
Thank you so much for your heartfelt and glowing review! We are truly delighted to hear about your positive experiences with our services over the past three years. It's incredibly rewarding for us to know that our counseling, med management, and psych testing have made such a meaningful impact on your life. Desteni, Anabel, Shawna, and Megan are dedicated professionals who strive to provide the highest level of care, and it's wonderful to hear that their professionalism, kindness, and validation have contributed positively to your experience. We also value your feedback about our administrative staff. They work tirelessly to ensure that every aspect of your experience with us is smooth and efficient as possible. We're glad that our texting option has been helpful for you, as we understand the importance of flexibility in communication, especially for those with busy schedules. Your recommendation means the world to us, and we're grateful for your trust and support. We take every review seriously, whether positive or negative, as they help us continuously improve our services. If you ever have any concerns or feedback, please don't hesitate to reach out. We're here to support you on your journey, and we're thrilled to continue being a part of your life's positive transformation. -Robert Andrews, Clinic Manager - Boise
shauna poe
6 months ago
5

Response from the owner6 months ago
Thank you for your 5-star rating! We appreciate your support and are glad to hear that you had a positive experience with us. If you ever have any feedback or questions, feel free to reach out. We look forward to serving you again in the future!
Rosie Cunningham
6 months ago
2

Observed neighbors card giver, every time I ve been in for a visit.Your employees are just sitting looking at their phones! The client in unkept and needing ADL and shower wearing dirty clothes ect..

Response from the owner6 months ago
We appreciate your feedback, Rosie. I would like to understand what you mean by *Care Giver, I don't want to assume which department the employee(s) you observed work in. We would love for you to reach out to us so we can address these concerning observations. We hold high standards of client care from our staff and we want to make sure this is what is occurring. You can ask to be transferred to my extension. Robert Andrews - Clinic Manager, Boise
Hailey Bledsoe
8 months ago
1

Worst place ever. Do not go here.

Response from the owner8 months ago
Dear Hailey, We're genuinely sorry to learn that your experience with our clinic fell short of expectations. Your feedback is incredibly important, and we want to understand more about your concerns to improve our services. Please consider reaching out to our management team at (208)338-4699 x 117 or (208)465-4833 x 222 so that we can discuss your experience in more detail and address any issues you may have encountered. Your well-being is our top priority, and we are committed to providing the best possible care. Thank you for sharing your feedback with us, and we hope to have the opportunity to make amends and continue supporting your mental health journey. Best regards, Robert Andrews - Boise Clinic Manager
Maksim Saakov
9 months ago
5

Hello guys I'm so glad this company open so many open doors for me thank u lora and her team im out of all company's there amazing i would like to say one more thing u are doing a amazing job for the people and the community I my own guardian my mom who was in my life was not making the good decision for me but wise person was told me u can do it im so happy that they open so many doors for me THANK YOU THANK YOU THANK YOU

Response from the owner9 months ago
Dear Maksim, Thank you so much for your heartfelt and encouraging words! We are thrilled to hear about the positive impact our company has had on your life. It's truly rewarding to know that our team has helped open doors for you and has been instrumental in your journey. Your appreciation means a lot to us, and we are grateful for the opportunity to contribute positively to your life. We're here to support you every step of the way, and we're delighted to have you as part of our community. If there's anything specific you'd like to share or if you have any suggestions for improvement, please feel free to reach out. We value your feedback and are committed to continuously providing excellent service. Once again, thank you for choosing us and for taking the time to express your gratitude. We look forward to being a continued source of support and inspiration for you. Best regards, Robert Andrews - Clinic Manager
Dawn LaMere
9 months ago
5

Response from the owner8 months ago
Thank you so much for your fantastic 5-star review! We truly appreciate your positive feedback and are thrilled to hear that you had a great experience with us. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to let us know. We value your input and look forward to serving you again in the future. Best regards, Robert Andrews - Clinic Manager
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