Acacia Counseling Wellness

My therapist was okay, but please be wary of taking their information about insurance at face value. I was under their care during Summer 2023, they were very negligent when it came to making sure I would be covered by two different forms of insurance I provided information for. I kept being pushed along and reassured not to worry as if things would be completely covered by both my therapist and staff over email. For instance, before I started, asked if UC gap insurance would be covered and free, and their staff member communicating with me mistakenly conflated that with the policy that all regularly UC insured students are free. Mindpath/Acacia serves a vulnerable student population, and they should know this difference by now before confidently encouraging students that they should be covered only to continue acquiring costly appointment fees to be a surprise later. I was met with condescension over the phone in the past as they refused to acknowledge their mistake, saying that I'd need to still pay. They even tried to claim that I did not tell them I was on the GAP plan and that they didn't know, even with email evidence. I even still recently received another $300 bill, still described as chargers from last summer. They're ultimately a business, and they will act like it at the end of the day.

Great counseling and support for college students!

Wonderful environment and compassionate providers!