1st Step Behavioral Health: Drug Rehab in Pompano Beach

3773 N Federal Hwy
Pompano Beach, FL 33064

1st Step Behavioral Health FL 33064

About 1st Step Behavioral Health: Drug Rehab in Pompano Beach

A leading addiction facility in Pompano Beach, Florida, 1st Step Behavioral Health is well established and offers a fresh start to those struggling with both addiction and a dual diagnosis of mental illness. This is because they know that mental health and addiction can be co-occurring disorders and treat them on a parallel track.

They are very thorough in their assessments because they want to treat the full body and not just the issue. The great thing about 1st Step is they offer a spectrum of levels of care to put you where you need to be on your journey in recovery. The first step to recovery is detox. Once you are past the detox portion then they move right to their residential treatment programs where you will be under constant care and 24 hour support.

The center provides care for those who do not require treatment all day and night through partial hospitalization programs (PHP) and intensive outpatient programs (IOP). The PHP includes a halfway house if you feel that structure would be beneficial for your recovery but independence is still important to you. The main portion of your day will be in treatment but you can leave at night. Even more flexible is the IOP, which is great for those who have already been through an inpatient program or must be able to work or manage family duties while in recovery.

A standout feature of 1st Step is the fact that they focus on the human side of recovery as much as the medical aspect. There are many group therapy services for community building and they emphasize family support. They also feel that with family onboard, the process of recovery can be a little easier and hence include sessions of family therapy to mend any broken bonds between them caused by addiction.

They have after-care too, which is great. After you are done with the main treatment programs, they stick with you in alumni programs and aftercare therapy. This aftercare gives you long term support and makes relapses less likely after leaving.

Latest Reviews

Lisa Newton
3 weeks ago on Google
5
First Step Behavioral Health is unique in so many ways. The staff here is wonderful. They really do care when you can't. I feel so blessed to be a part of the First Step Family. The care and support they give are second to none. I will always be grateful to them for saving my life and showing me a new way to live. Thank you First Step for everything.
berry method
3 weeks ago on Google
5
Working with 1st Step Behavioral Health has been a breeze, especially thanks to Kyle Kennedy. He makes it so easy to get my clients the help they need quickly, which is a huge deal in this field. Their approach really stands out, combining therapies like Gestalt and family-based recovery to treat both the emotional and physical sides of addiction. My clients always get personalized care, and I love how they focus on long-term recovery. If you re looking for a place that truly cares, 1st Step is the one!
Response from the owner3 weeks ago
Thank you, Berry! We appreciate your support.
Meaghan Hicks
1 month ago on Google
2
Do not be fooled. You will not see the beach. I didn t really care about that though others felt misled from what I heard. The only great thing I can say about this place is the wonderful people that I met that were on the same struggle bus as me (two stars for that only). This place treats you like a prisoner even if you are there on your own free will. So be prepared to bend over and cough when you arrive. One of the most humiliating experiences I have ever had. That wasn t in the brochure. They also did not care about my diet even though I requested through medical to have it adjusted so I wasn t intaking so many calories and carbs that I didn t need. I m already overweight. They also take your clothes when you re admitted and wash them in hot water. Why I understand this is necessary to kill bacteria or bugs that other people have on their clothes, for me it meant they shrunk everything I brought. Which only added to the distress of the weight factor. The schedule here is be up and ready to go by 8 AM but you re required to attend all day sessions and late evening meetings just to stand in line to get your evening meds for over an hour and be in bed by maybe 11pm. Once you have completed the number of days they deem as appropriate for you to be discharged (not always 28-30 days also my physician was not happy they discharged me early just for an empty bed to intake someone else) they expect you to sign out your items that they checked in without them even returning them to you. Upon admission, you were forced to sign documents stating that they can throw things away after 30 days, but even if you re not there 30 days (like me) they throw your stuff away anyways. The intake and discharge system is completely messed up. They will also give you several numbers as a resource to reach out to before leaving so when you get home there are resources to help you cope when things seem challenging. But if you re Not continuing in their First step program, those numbers they give you as a way to find support are useless. I called a few. I either got no answer or when I did I was told they only support individuals still in the First step program. My case manager did nothing to help me set up a plan or aftercare support. I was actually told that she was so busy on other cases and couldn t reach anybody in my area so I would need to take care of that when I got home. As if that was something I should ve been doing. Pretty sure that s what I paid them for. Did come home with a nice pair of prison slippers though (both left foot). Also requested contacts for individuals higher up to express these things and got no response. So here I am sharing on google.We can break this down to: treat you like a criminal, destroy your things, and no follow up careUpdate Oct 2024: photos are still out of date and not accurate. No pool, no beach. Basically Martha Stuart prison. The only people that are here are people that are required by the court or those like me that didn t do the research and ended up in chains.

Location

Accepted Insurance

1st Step Behavioral Health: Drug Rehab in Pompano Beach works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient treatment program therapy is provided by skilled and caring, professional staff who practice a variety of evidence based therapies. Clients will meet with their counselor and a group several times a week to touch base and work through relapse prevention techniques, life and social skill building, family, and professional dynamics. In outpatient addiction treatment, peer support and close, meaningful relationships are a critical component of recovery. Family and loved ones are encouraged to participate in counselling and treatment groups. The therapy group itself offers a network of support, reinforcement and fellowship.
inpatient iconInpatient
Clients typically choose inpatient rehab when they are in early recovery or are experiencing a crisis that puts them at an increased risk of relapse. They reside at the treatment center for the length of their program, which may range from two weeks to more than 18 months, depending on the program design. Intensive psychotherapy is often the primary treatment modality, but clients in inpatient care may also receive holistic treatment and recovery-focused life skills training.
intensive-outpatient iconIntensive Outpatient
An intensive outpatient program or IOP, consists of regularly scheduled sessions of structured addiction treatment and mental health counseling. Addiction and co-occurring mental health problems have varying levels of care available, to correspond to a gradual ability to navigate life without the desire for drugs and alcohol abuse. The intensive outpatient program for substance abuse is a middle ground between Residential Treatment and Aftercare. IOP is a step-down level of care for individuals who have completed detox and residential, so they can continue to receive the support of treatment programming while residing without the need of 24 hour supervision. Addiction recovery is a process of change, and the levels of care and support available in treatment allow a person who is struggling to begin to transform themselves from the inside out.
aftercare iconAftercare Support
Rehab aftercare programs are a collection of highly individualized services designed to promote long-term recovery. These services evolve as your needs change. Case managers and recovery teams typically begin formulating the rehab aftercare service plan early in the recovery process to facilitate your reintegration back into the home, workplace, and community.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
sober-living iconSober Living Homes
The sober living home is a residence dedicated to maintaining the healing program and therapeutic community of recovery. 1st Step Behavioral Health’s sober living in Florida provides continued support and a safe, comfortable environment for individuals who are recovering from addiction and those with a dual diagnosis. Sober living programs are often used in conjunction with outpatient treatment or a partial hospitalization program for those who no longer need around the clock treatment. While supervision and continued support is provided, it is less structured than in Residential Treatment. Since accountability and responsibility are the hallmarks of sober living, their goal is to ensure a supportive community for individuals in recovery who are beginning to re-structure their independent lives.
heart-hands iconIntervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
24-hour icon24-Hour Clinical Care
24-hour clinical care in Florida is an essential part of treatment, particularly with medical detox. Withdrawal symptoms can be severe, and supervised detox provides around the clock access to medical professionals who can adminsiter proper medications and treatment to address these symptoms and step in should an emergency occur. This intensive clinical care will help curb the withdrawal effects, minimize substance dependence, and prepare you for the next step of treatment.
medically-assisted-detox iconMedically Assisted Detox
1st Step’s drug detox center safely helps a substance abuser through the experience of withdrawal from habitual use of drugs and alcohol. Drug and alcohol detoxification is an intervention in the case of physical dependence to a drug or alcohol, the practice of various medical treatments for symptoms of withdrawal. Individuals who have been habitually using alcohol or drugs for a period of time will develop a chemical dependency, and it can be dangerous to try detox without medical assistance. The body and brain build up compensating measures when using certain drugs and alcohol, and simply stopping “cold turkey” can potentially cause seizure, respiratory depression and stroke.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Florida provides quality treatment to help individuals overcome dependency related to a wide range of addictive substances. Programs address both the physical and mental aspects of addiction in order to help you make a full recovery.

A dual diagnosis is the occurrence of both a substance use disorder and a mental health disorder at the same time. The term co-occurring disorders may be used interchangeably. When someone is struggling with both addiction and mental illness, it can make it more difficult for them to achieve recovery on their own. However, with the help of trained professionals and a targeted treatment program, they can develop the strategies and skills necessary to create a healthier lifestyle. 1st Step Behavioral Health provides clients with comprehensive dual diagnosis treatment and therapies to support them in recovery. Several levels of support are provided as patients progress in their recovery and transition back into the community.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

eye-movement iconEye Movement Desensitization And Reprocessing

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

One benefit of nicotine replacement therapy (NRT) in Florida is variety. NRT comes in multiple forms that you can use in different ways. This allows you to choose the form that works best with your needs and lifestyle. Your options include gum, patches, inhalers, and prescription medication.

Amenities

  • ocean iconOceanfront Views
  • weight iconGym
  • spa2 iconYoga Studio
  • massage iconMassage Room
  • acupuncture iconAcupuncture Room
  • luxury iconLuxury Accommodations
  • pool iconSwimming Pool
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms
  • wilderness iconWilderness Setting

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

LegitScript has reviewed 1st Step Behavioral Health: Drug Rehab in Pompano Beach as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.

LegitScript verified in January 2021

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Florida
License Number: 76-0751278

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 419127

The National Association of Addiction Treatment Providers (NAATP) is a professional association that represents organizations in the field of addiction services. Founded in 1978, NAATP's mission is to advance addiction services and ensure that high-quality addiction treatment is available and accessible.

NAATP Member: Yes

Contact Information

Phone icon (855) 425-4846
Building icon

3773 N Federal Hwy
Pompano Beach, FL 33064

Edited by:
Courtney Myers, MS

Reviews of 1st Step Behavioral Health: Drug Rehab in Pompano Beach

4.59/5 (269 reviews)
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Reviews

1

I would give them a O if I could. I was there 4 days and billed about $17,000.00. I kept asking them for copies of what I was signing and only received them after I walked out. They would not give me their daily rates or details about billing. When I got there they would not ... Read More

Reviewed on 4/4/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

4.6 (268 reviews)
Lisa Newton
3 weeks ago
5

First Step Behavioral Health is unique in so many ways. The staff here is wonderful. They really do care when you can't. I feel so blessed to be a part of the First Step Family. The care and support they give are second to none. I will always be grateful to them for saving my life and showing me a new way to live. Thank you First Step for everything.

berry method
3 weeks ago
5

Working with 1st Step Behavioral Health has been a breeze, especially thanks to Kyle Kennedy. He makes it so easy to get my clients the help they need quickly, which is a huge deal in this field. Their approach really stands out, combining therapies like Gestalt and family-based recovery to treat both the emotional and physical sides of addiction. My clients always get personalized care, and I love how they focus on long-term recovery. If you re looking for a place that truly cares, 1st Step is the one!

Response from the owner3 weeks ago
Thank you, Berry! We appreciate your support.
Meaghan Hicks
1 month ago
2

Do not be fooled. You will not see the beach. I didn t really care about that though others felt misled from what I heard. The only great thing I can say about this place is the wonderful people that I met that were on the same struggle bus as me (two stars for that only). This place treats you like a prisoner even if you are there on your own free will. So be prepared to bend over and cough when you arrive. One of the most humiliating experiences I have ever had. That wasn t in the brochure. They also did not care about my diet even though I requested through medical to have it adjusted so I wasn t intaking so many calories and carbs that I didn t need. I m already overweight. They also take your clothes when you re admitted and wash them in hot water. Why I understand this is necessary to kill bacteria or bugs that other people have on their clothes, for me it meant they shrunk everything I brought. Which only added to the distress of the weight factor. The schedule here is be up and ready to go by 8 AM but you re required to attend all day sessions and late evening meetings just to stand in line to get your evening meds for over an hour and be in bed by maybe 11pm. Once you have completed the number of days they deem as appropriate for you to be discharged (not always 28-30 days also my physician was not happy they discharged me early just for an empty bed to intake someone else) they expect you to sign out your items that they checked in without them even returning them to you. Upon admission, you were forced to sign documents stating that they can throw things away after 30 days, but even if you re not there 30 days (like me) they throw your stuff away anyways. The intake and discharge system is completely messed up. They will also give you several numbers as a resource to reach out to before leaving so when you get home there are resources to help you cope when things seem challenging. But if you re Not continuing in their First step program, those numbers they give you as a way to find support are useless. I called a few. I either got no answer or when I did I was told they only support individuals still in the First step program. My case manager did nothing to help me set up a plan or aftercare support. I was actually told that she was so busy on other cases and couldn t reach anybody in my area so I would need to take care of that when I got home. As if that was something I should ve been doing. Pretty sure that s what I paid them for. Did come home with a nice pair of prison slippers though (both left foot). Also requested contacts for individuals higher up to express these things and got no response. So here I am sharing on google.We can break this down to: treat you like a criminal, destroy your things, and no follow up careUpdate Oct 2024: photos are still out of date and not accurate. No pool, no beach. Basically Martha Stuart prison. The only people that are here are people that are required by the court or those like me that didn t do the research and ended up in chains.

starlah Bright
1 month ago
5

This was my first time in treatment and the staff went above and beyond for the most part, to help me feel welcome clean and comfortable. I was very nervous and I went on in to the 2 program to the halfway and met some very awesome people. Gus is very knowledgeable and inspiring. It can get a bit wild due to some of the people coming in and outso the second floor is more calm after detox and the programs were fulfilling, especially in the 2 phase. The hard working staff may rarely get overwhelmed from the randoms, butthat's normal they went above and beyond....my therapist was great you really have to give it a chance be patient and be in touch with your self.....and really want it ..but they genuinely care for you from when I was there a few months back. You get out of recovery what you put in, I even recommend to a friend and it helped them as well .. only they don't go to the beach as it it says online anymore. I was extremely thankful for first step and thier half way and Alumi is Awesome AF. Life changing !

Response from the owner4 weeks ago
Hi Starlah, Thanks for sharing your experience at 1st Step! We admire the hard work of our techs and therapists so it's great to see that their work doesn't go unnoticed. We're so proud of how far you've come and appreciate your review!
Rachel H
1 month ago
5

Staff:I'm not going to say I loved it here ...ok? ....it was a nightmare...I was detoxing..and I had the mindset of a 16 year old...but this place taught me so much about myself, habits, and perceptions.Thank you for all you did for me...I regret that I didn't see it at the time the amount of time, effort, and, care you gave me. Gus, thank you. Im sorry I was such a pain in the ass. This place was the last stepping stone in my addiction. I still reflect on the journals I kept while in this rehab and I shudder. My family no longer worries about me and I have gained that relationship and trust back. I am beyond thankful to be here today and be an amazing mother to my son. Forever and ever thankful for 1st Step Behavioral Health because if not I probably would not be here today.

Response from the owner1 month ago
Thank you for sharing your experience with us. Keep up the GREAT work!
Darren Young
2 months ago
5

Definitely the best Rehab experience of my lifetime...and there has been many. I've enjoyed the 3 levels of care as well as the Veteran's Program. They honestly care and I feel it daily!

Response from the owner4 weeks ago
Thank you, Darren! Keep up the great work!
Lorraine Lola Wilkes
2 months ago
5

OMG! this place was my first experience with a real treatment center, and boy was i in for a ride. They welcomed me like a family member and helped change my life. from the detox, with the amazing BHT's, case workers and James (my fav) to the PHP and half way, with Taylor and Ms. Annette. nothing but love for this place. AND GUS! he's a B.A.D man!!!

Response from the owner4 weeks ago
Lorraine! Thanks so much for taking the time to leave us a review. We're thrilled to hear you are happy with your experience and are so proud of your hard work!!
Michael Albanese
2 months ago
1

I was here awhile back and when I checked out of the facility half of my clothes were missing. I spoke to the facility and they said there was nothing they could do about it.

Danielle Ritter
2 months ago
5

Response from the owner4 weeks ago
Thanks, Danielle!
Martha HyattGreene
4 months ago
4

I am amending my previously stated bad review because after it was seen by Naz one of the directors he reached out, he was kind and compassionate, I wasn t very trusting at first , wanted my box and was emotional. He found out what happened and just went over and above making me feel valued. I truly think anyone would be in good hands at this establishment. Thank you sir, I am praying for you and all you are doing.

Response from the owner4 weeks ago
Hi Martha, We appreciate you allowing us to amend the situation. Thank you for your review! We hope you are doing well.
Miss Marilyn J
5 months ago
1

Not as advertised! Inefficient systems and processes that have much room for improvement. The left hand doesn t know what the right hand is doing most of the time. Many staff members (not all) including leadership are rude, tacky, unprofessional. Leadership is not open to tactful feedback and rather defensive.

Alex Cabrera
6 months ago
5

Response from the owner4 weeks ago
Thank you, Alex!
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