Horrible communication! Released my son worse than when he came in.
About Westpark Springs
Located near Houston in Richmond, Westpark Springs is a 72-bed psychiatric and chemical dependency hospital that treats substance abuse and mental illness in adults. This rehab center provides individuals with transformational, evidence-based treatment in a compassionate, comfortable environment.
Westpark Springs is an addiction treatment that offers a variety of treatment services for those battling drug or alcohol addiction.
These services include obligation-free assessments, customized treatment plans, medication management, therapy, a medically supervised detox program, and an inpatient residential rehab program. There is also a partial hospitalization program (PHP), an intensive outpatient program (IOP), and an outpatient rehab program (OP) on offer.
In addition, this rehab center provides outpatient telehealth services for those who cannot attend counseling sessions in person. Westpark Springs is in-network with most major insurance providers.
Yet, they often also work with other insurers on an out-of-network basis, so it’s best to confirm coverage with your provider before enrolling at this rehab center. Some accepted insurers include Carelon Healthcare Services, United Healthcare, Compsych, BlueCross/Blue Shield, Evernorth Health Services, Humana, and TRICARE.
You should also note that Westpark Springs is accredited by the reputable Joint Commission and is LegitScript Certified.
Latest Reviews
I wanted to give a 5 star review but I had to take away a star because it seems like there is poor communication with the nursing staff and doctors. Also it s like impossible to get through on the phones or to talk to the doctors. Even though the nurse Sham and Mary were nice and answered my questions about medications and stuff. Overall my experience really was good. My daughter has had challenges with her mental health for years and this is the first hospital that ACTUALLY spoke to use and really explained things to us about what my baby is going through. Eboni gave updates and advice and didn t judge when I basically cried my eyes out not knowing what to do. I spoke to another case worker Kate who was super sweet and understanding. The discharge was really good too. They drove my daughter home and the driver made sure she got in the house safe and they didn t just throw her in Lyft like has happened in past hospitals. It s unfortunate that we may be dealing with this for the rest of her life but I d definitely bring her back to West Park. We have been to many hospital but this experience is by far the best we have had in 6 years.
Response from the owner3 weeks ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
God used this place as an answer to prayer for my daughter. They've helped her so much where so many psychiatrists in the past have failed her. I told them we were open to new medication to help her and she's finally on a medication that stopped her hallucinations. She's been to Houston behavioral twice before this, and she said this place has helped and the staff is nice. Of course it's not a vacation house, but I'm so glad they helped her. Ray was so helpful to me during admission. I'm just so grateful. My kid even has a rare disorder,(gastroparesis) and they tried to accommodate her and even gave her meds that help her pain and nausea with that disorder. Thank you .
Response from the owner3 weeks ago
Hi Katrina, we're glad you had a great experience. We appreciate you sharing your positive feedback with us. -- Amy B.
Recently a patient, while I understand the comparison to a prison-like being voluntarily admitted but not allowed to leave-I appreciate the service.In the worst state of my dts I notice all the nurses seeing it and handling it well. Not only that but many other patients seemed used to it. They just shrugged it off like I did the others in their bad moments.Very forgiving staff and patients. Good recommendations if you don t mind being closed in a small space with others effected like yourself.
Response from the owner3 weeks ago
Hi, we appreciate you sharing your positive experience with us. -- Amy B. Gallery
Location
Accepted Insurance
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Per session payment lets you pay for each treatment at the time of service. You may also pay for a certain number of sessions up front and then pay for more if needed. This format allows you to tailor the financial investment to your specific needs and avoid having a large lump sum payment due at the end of the treatment program.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Addiction Treatments
Levels of Care
Outpatient After completing some form of inpatient care, many clients transition or step down to an outpatient rehab, while some choose to transition from detox directly into outpatient care. High-intensity outpatient programming, including partial hospitalization (PHP) and intensive outpatient (IOP) is widely available for clients in early recovery, those leaving detox, and those at an elevated relapse risk. Clients in outpatient care generally engage in robust addiction counseling and recovery education, and some also receive medication assisted treatment (MAT).
Inpatient Inpatient rehab programs are geared toward clients in early recovery. They also provide intensive support for clients in crisis and those at an increased relapse risk. Clients receive housing and meals while in inpatient care, allowing them to focus solely on their recovery. Most programs prioritize addiction counseling but may draw on various psychotherapeutic modalities, including CBT, DBT, RBT, trauma therapy, and motivational interviewing. Life skills training and holistic therapies are also common in inpatient care.
Intensive Outpatient IOP seeks to maintain treatment benefits in a structured manner. Continuity of care is observed with an emphasis on continued reintegration into community functioning. Patients typically spend 15 hours per week in various therapy and educational groups. IOP provides a step-down approach from the PHP program and serves as a bridge to more traditional, less intensive outpatient care.
Aftercare Support Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.
12-Step 12 step programs promote participants' sustained sobriety through rigorous and ongoing peer coaching and personal spiritual growth. Participants routinely attend 12 step meetings, which are available multiple times per day, 365 days per year in most communities. This ensures that those in recovery have prompt access to the structure and support they need when they need it. These programs use spiritual precepts to address the root causes of addiction and encourage compassion, self-awareness, forgiveness, accountability, and acceptance.
24-Hour Clinical Care At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
Medically Assisted Detox Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Programs
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Clinical Services
The goal of cognitive behavioral therapy (CBT) in Texas is to change thought patterns, which leads to changes in behavior. Specific techniques during CBT can include self talk, SMART goals, journaling, and positive activities.
Treatment that takes a dialectical behavior therapy approach focuses on four strategies. Distress tolerance will help you accept and tolerate intense emotions. Emotional regulation will teach you to manage those emotions. Mindfulness will keep you in the present moment instead of regret or worry. Interpersonal effectiveness will teach you to manage your relationships.
Equine TherapyGroup therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
Individual therapy offers you a confidential space to address the complexities of your drug or alcohol addiction. Your therapist guides these personalized sessions to help develop self awareness and manage stress. This promotes sustained sobriety and overall well being.
Together with an experienced trauma therapist, you work on healing emotional wounds from traumatic experiences within a trauma therapy environment. Your therapist will help you process the experience of the trauma, which promotes emotional healing and improves your overall mental health.
Couples therapy helps couples learn to control emotions, trust each other, and communicate more effectively. It can be useful for short term intervention for a specific issue or for working on the relationship long term.
Families have the opportunity to participate in education and support groups to increase their understanding of addiction and mental illness. This process helps them learn about themselves and their roles and responsibilities in the recovery process. With this important information in hand, the family has a greater opportunity to reunite and start interacting in a more helpful and healthy manner.
What you eat has a significant effect on your mental and physical health. That's why many addiction recovery programs in Texas incorporate nutrition therapy in their treatment. This therapy teaches you how addiction affects nutrition, what foods are best to eat during recovery, and how to shop for and prepare healthy meals.
Creative arts therapy focuses on creative processes. You may engage in sculpting, dancing, improv, painting, or sketching. These creative outlets provide an opportunity to explore and express difficult emotions.
Experiential therapy in Texas can look different for each person. You may engage in fitness activities, community service, culinary arts, or art therapy, for example. The goal is to provide a safe setting where you can interact with your environment and work through emotions and experiences with the help of that activity and the guidance of a therapist.
When used as recommended, nicotine replacement therapy in Texas provides enough nicotine to help you avoid severe cravings and withdrawal symptoms after quitting smoking. This increases comfort so you're less likely to relapse into your smoking habit.
Amenities
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Art Activities -
Music Room
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Contact Information
(832) 535-2770 
6902 S. Peek Road
Richmond, TX 77407
Get Help Now - 800-985-8516
Who Answers?
Who Answers?
Fact checked and written by:
Jason Collins
Edited by:
Quentin Blount
