Verdugo Hills Hospital

1812 Verdugo Boulevard Glendale, CA 91208
InpatientOutpatient
Verdugo Hills Hospital CA 91208

About Verdugo Hills Hospital

Verdugo Hills Hospital, located in Glendale, California is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.

Specialty rehab programs at Verdugo Hills Hospital include age-sensitive addiction treatment considering health and life-stage issues of older adults and accessible addiction treatment using sign language and adapted communication methods.

Latest Reviews

J H
1 month ago on Google
4
I came in alone with my toddler once who had a Lego stuck up his nose which was all bloody which gave me a heart attack at the time, and the line was long at that time. The care was mediocre at best. They did get him seen within 2 hours or so but I thought that was still too long compared to my second time. My mom was with me at the time to help so it was easier to bear.The other time I came in through ambulance after having non stop diarrhea with COVID like flu symptoms (eg sore throat, fever, chills, headache, vomiting, congestion, coughing) and I was concerned it was something more serious. They were helpful and responsive, had people who weren t medical to check on any needs (like an extra blanket, or getting a nurse s attention which helped so much. The nurse who did my IV was fumbling a bit and a little bit cold, but the other two nurses who helped me really made up for that.One thing I will say is, there were some really long wait times which I didn t mind because I needed the two bags of IV drips after being so dehydrated but I did see some negligence with the pulling the cord for nurse thing being reset which wasn t reset so if I was a patient who was even worse off, I couldn t have gotten the nurse s attention again.
M. E.
2 months ago on Google
1
Waited 7 hours with my loved one experiencing pretty severe abdominal pain and blood in their stool.They had been without food for almost 12 hours, since we went to the ER just before lunch, and they weren't allowed to eat. We just had to leave cause on multiple occasions we had been told "soon" but were never seen and they were becoming increasingly nauseous and weak from pain + lack of food.They already went to the ER earlier in the week for, less severe, abdominal pain and was diagnosed with a UTI despite it VERY very unlikely.I have a lot of compassion for the folks working and being admitted into the ER. I understand letting children, elderly, and open wounds etc.. be seen first. But it's ridiculous to see 15 people in the room with you be seen first and then being told AFTER that there were still about 15 people ahead of/waiting with you because the waiting room filled up again. The front desk seemed glad to discharge us.Go to a different ER.
DAVIT GEVORGIAN
2 months ago on Google
1
The worst place i have ever been. 3 hours to wait just for nothing. Waist of time. Never go there
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8 / 10

Location

Accepted Insurance

Verdugo Hills Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Contact Information

Phone icon (818) 952-3599
Building icon

1812 Verdugo Boulevard
Glendale, CA 91208

Reviews of Verdugo Hills Hospital

3.1/5 (258 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1 (258 reviews)
H A
1 week ago
1

This hospital and all the staff working there are completely incompetent. Especially the nurses working in the ER department. They have 1 doctor working the ER on a busy weekend while over 20 people sit in the ER waiting room waiting to be called. If you re not Mexican watch out, the Mexican nurses here are extremely racist and will talk about you right in front of you. I m not Mexican but I worked around Mexican people for over five years and I understand everything. Disgusting behavior and pathetic excuse for a hospital or nurses . I ve reached out the city and attorney general about this place and those racists working there. It s also a disgusting dirty facility that I ve also reached out to the health department about ( and sent photo proof of the hospital ) Call me a Karen all you want but if you want to run a hospital you should hire a proper team which this place doesn t have 1 proper person working there.

Linda
2 weeks ago
5

My Father in law was recently hospitalized here. His care was superb start to finish. In the emergency room Dr Thomas was caring and efficient. He was admitted to the ICU where Dr Phillip and the icu staff literally saved his life. Incredible care. The love shown to us by the entire ICU nursing staff was truly heartwarming. He is now home and recovering well thanks to them. Highly recommended.

Juli James
2 weeks ago
3

Today is the one year anniversary of my mother;s passing at Verdugo. She was released after a week's stay from hip surgery which then led to pnuemonia. I was shocked to learn she was being released with gurgling crud in her lungs and on oxygen. At no time was I able to consult with a doctor about her discharge. She was discharged fully asleep and never woke up. She was sent to skilled nursing, and came back to Verdugo 15 hours later where she was put on comfort care as the oxygen tube had fallen out of her nose. She died that evening. While I loved the nurses and aides on the hospital floor, and the compassion of the nurse who was with at her last breath, I am still livid she was sent out of the hospital and without a consultation.

M E
3 weeks ago
1

Waiting for 3 hours with 5 patients and only 2 were called in. I asked the front desk how many doctors are working in the emergency room and she said i don't know. Ok. I was called to do a blood test and ask the nurse how many doctors are working, and she said, they only have one doctor "Only one."For a second, I thought I am living in a village.After almost 4 hours I left. not coming back anymore. Just checked in in Adventist hospital, 8 people here but at least they have few doctor. Been here for 10 min and 2 people alredy called in.

Judith Greenburg
3 weeks ago
5

My father underwent surgery here and the entire experience was outstanding. The staff treated him like family, and all the doctors, nurses and admitting clerk were professional and kind. Thank you!

Coco gburg
1 month ago
5

I recently visited USC-Verdugo Hills Hospital and was very pleased. Everyone was kind and helpful. The hospital was neat and clean.

Response from the owner3 weeks ago
Thank you for sharing your feedback with us. We've shared this feedback directly with the team and appreciate you taking the time to leave a review.
J H
1 month ago
4

I came in alone with my toddler once who had a Lego stuck up his nose which was all bloody which gave me a heart attack at the time, and the line was long at that time. The care was mediocre at best. They did get him seen within 2 hours or so but I thought that was still too long compared to my second time. My mom was with me at the time to help so it was easier to bear.The other time I came in through ambulance after having non stop diarrhea with COVID like flu symptoms (eg sore throat, fever, chills, headache, vomiting, congestion, coughing) and I was concerned it was something more serious. They were helpful and responsive, had people who weren t medical to check on any needs (like an extra blanket, or getting a nurse s attention which helped so much. The nurse who did my IV was fumbling a bit and a little bit cold, but the other two nurses who helped me really made up for that.One thing I will say is, there were some really long wait times which I didn t mind because I needed the two bags of IV drips after being so dehydrated but I did see some negligence with the pulling the cord for nurse thing being reset which wasn t reset so if I was a patient who was even worse off, I couldn t have gotten the nurse s attention again.

Response from the owner1 month ago
We strive to deliver exceptional experiences, and it pains us to hear if we fall short of expectations. J H, please give us a chance to review what happened. We always want to ensure that our care always matches the quality you deserve.
Orion E.
2 months ago
1

Waited 7 hours with my loved one experiencing pretty severe abdominal pain and blood in their stool.They had been without food for almost 12 hours, since we went to the ER just before lunch, and they weren't allowed to eat. We just had to leave cause on multiple occasions we had been told "soon" but were never seen and they were becoming increasingly nauseous and weak from pain + lack of food.They already went to the ER earlier in the week for, less severe, abdominal pain and was diagnosed with a UTI despite it VERY very unlikely.I have a lot of compassion for the folks working and being admitted into the ER. I understand letting children, elderly, and open wounds etc.. be seen first. But it's ridiculous to see 15 people in the room with you be seen first and then being told AFTER that there were still about 15 people ahead of/waiting with you because the waiting room filled up again. The front desk seemed glad to discharge us.Go to a different ER.

Response from the owner1 month ago
Hello Orion, We are so sorry you didn t get the service you deserved, yet are grateful you took the time to let us know what happened. We take feedback seriously and want to properly address your concern. Please call our Patient and Family Experience department at your convenience 818-952-2288.
DAVIT GEVORGIAN
2 months ago
1

The worst place i have ever been. 3 hours to wait just for nothing. Waist of time. Never go there

Response from the owner1 month ago
We strive to deliver exceptional experiences, and it pains us to hear if we fall short of expectations. Davit, please give us a chance to review what happened. We always want to ensure that our care always matches the quality you deserve.
Tadeh Keshishi
2 months ago
1

The worst place evere.

Response from the owner1 month ago
We would like the opportunity to address your concern. We encourage you to email Vhh-patientexperience@med.usc.edu and include your concern, name and phone number. Thank you.
Jazm�n O Rourke
3 months ago
1

Am at this hospital waiting room emergencies for 2 hours the guy front desk(Latino ) so rude

Response from the owner1 month ago
Hello Jazm�n, We are so sorry you didn t get the service you deserved, yet are grateful you took the time to let us know what happened. We take feedback seriously and want to properly address your concern. Please call our Patient and Family Experience department at your convenience 818-952-2288.
Ganga Chandramohan
3 months ago
1

Drs do not answer promptly to our messages. Lab makes errors and technicians are not skilled. I have to go back the next day to draw blood. Also, I was suppose to get my cholesterol checked and it was not ordered. They sent me a message to go to the lab and after drawing the blood, they couldn t find the results. Extremely ignorant and inefficient services and staff.

Response from the owner1 month ago
Hello Ganga, We are sorry to hear about your experience. Please feel free to contact our Patient and Family Experience department at (818) 952-2288 or email our team at Vhh-patientexperience@med.usc.edu. We appreciate the opportunity to try to address your concerns.
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