Vista Community Clinic

30195 Fraser Drive
Lake Elsinore, CA 92530

VCC - Vista Community Clinic CA 92530

About Vista Community Clinic

Vista Community Clinic (VCC), in Lake Elsinore, California, provides 12 step-focused addiction treatment for youth and adults, including specialized programming for children, adolescents, young adults, Spanish-language speakers, LGBTQ+ persons, migrants,and persons with co-occurring disorders. They offer private transportation to and from appointments, telehealth care, community-based services, medical and mental health assessments, personalized care planning, general outpatient (OP) programming, and aftercare support, including discounted services for uninsured and low-income persons.

Their outpatient treatment facility offers an inviting, home-like environment featuring mountain views and private transportation to and from appointments. Clients receive medical and mental health assessments, personalized care planning, and comprehensive case management. They also engage in intensive individual, group, and family counseling drawing on proven modalities, including CBT, DBT, and motivational interviewing. The program promotes clients’ sustained sobriety through robust, recovery-focused, age-specific life skills training addressing topics such as coping, self-care, wellness, fitness and nutrition, emotional regulation, anger and stress management, and relapse prevention.

Vista Community Clinic (VCC) is state licensed and accepts private insurance, sliding scale payment schedules, Medicare, Medi-Cal, and self-pay. Discounted services are available for uninsured and low-income persons.

Latest Reviews

Lindsay Lutjens
4 weeks ago on Google
1
First the good, then the bad: I actually really liked Nurse Practitioner Keith Montgomery (I ll give him 5 stars) he went above and beyond when it came to concerns regarding my son, and was the first Dr/nurse practitioner that took my concerns seriously and actually discovered something that others have missed. Now on to the bad and why I won t be returning: On my very first visit there for my son (12 years old) I had walked back with him to do vitals and they asked me to wait in the waiting room. Initially I thought nothing of it and figured it was just a tight space in the area where they were doing vitals. Where I was sitting in the waiting room I could see my son through the small glass window and he had a concerned/confused look on his face. But I went back to checking emails on my phone, all of a sudden I had a sick feeling in my stomach and felt something was wrong (mother s intuition ) So I grabbed my purse and knocked on the door and asked to be let it, as now I don t even see my son anywhere in the back. They told me I have to wait, which only intensified my bad gut feeling. And I started getting panicked and repeatedly asking where is my son? I finally saw my son walk around the corner, and the Nurse who opened the door was blocking me from entering the back. She said because of his age he needs to be questioned alone. And I kept telling her that he s only 12, you can ask whatever questions you need to that s fine, but I want to be with my son. But she kept trying to get me to sit back down in the waiting room and looking at me and treating me as if I was crazy or hiding something. They finally let me back and placed my son and I in an exam room. And my son was just as shocked and nerve wracked as I was. He doesn t understand why they separated us in the first place as that has never happened before and he relies on me to answer questions for him. Because he s a 12 year old BOY, need I say more?! 2 nurses met us in the room to ask their questions all while looking at me like I m a sketchy ass parent But I had a gut feeling and my motherly instincts kicked in, can t really help that! Anyways I kept mulling over it so I decided to look further into VCC and saw on their website that they help minors with gender affirming care. And well that answered all my questions, and told me everything I needed to know about that facility!
Natalie Chasing
1 month ago on Google
1
If you like jumping through hoops like a circus animal and doing other peoples jobs for them you may like this place. Terrible customer service . No organization. You have to really advocate for yourself to get ANYTHING done. Practically hold their hand and dumb it down (and most of the time that doesn t even do the trick.) You get treated like you re an inconvenience by front staff.Had a filling done that left a pocket; the filling was done incorrectly. I couldn t make another appointment because they say they don t schedule in advance. How is that conducive to peoples schedules? I tried for months and ultimately had to switch dentists. By then the botched filling required a root canal.Another apt was for a wellness exam. They took blood; but not after poking me 6 times by 3 different people. I was not told prior to this that for the best results that being hydrated was essential.Another apt (by phone) the provider requested specific forms to be filled out. She said I could pick them up with the office. I called and left a message on the patient portal asking if I could get these forms emailed as the clinic is 35 minutes from me. No response. After repeat calls and messages via the portal with no response I went in and the staff were so confused by the form request. They said they d check with management and call me. Weeks passed. I had to follow up again, no response. My provider and I had our follow up apt and she asked about the forms in which I told her the troubles I had. Finally got the forms. 2 months later! All in which they could have been found on Google. What is the point of having a patient portal with messaging capabilities and not rendering responses? The staff acted absolutely clueless and I had to repeat myself multiple times. As harsh as this review sounds I assure you I was respectful and calm in person, but did grow frustrated the more times I had to repeat and as I watched them be befuddled (while maintaining composure.)Another apt I requested an optometry apt as it s been a few years since I had my glasses prescription renewed. I got a referral to a place and all they did was dialate my eyes and push a dry eye treatment; come to find out they don t even do prescription renewal for glasses as I specifically requested with primary. So I did some more calls and hoop jumping to get that referral fixed and set a new apt to another place. Days prior to apt I was called that the referral had an issue. Had to correct again and reschedule. Today I went to the apt. I was TWO MINUTES late and was standing in line and the front desk staff didn t see me (around the desk pillar) for a few minutes and then told me I ll have to see if you can be seen since you re late. At this point after so many issues with this office I got noticeably irritated for the first time, I said I was literally right there in a tone. (No cussing, just obvious distaste.) I then waited 10 mins and she then said that I can wait 20 mins to see if the next apt shows up. How can a provider not have availability to see someone 2 mins past apt time; then 15 mins after due to employee? There is no way they are that busy. Mind you lobby was empty. At this point I was done with this office and said I ll just leave. I ll find a better office.I had previously had no issues until they expanded. No issues with my care which included an IUD replacement.Additionally I will say some of the drs I ve seen are decent and helpful. As well as the nurses being helpful and friendly. Just terrible overall customer relations and management. Maybe growing pains? All in all it was too many strikes and time to move on for me. I wouldn t recommend wasting your time.I ll say getting my medical records sent was the fastest thing they did. Laughable really.
C. L. W.
2 months ago on Google
2
Got to the clinic for my appointment for them to tell me that it was cancelled. I never cancelled it but they said I did, which just isn't true. I guess they cancelled or overbooked their appointments and didn't want to own their mistake. I had to drive 40 minutes one way and have someone babysit my child for this appointment and the next available appointment is 2 weeks away, and I'm moving a few days after that and will be extremely busy so this is very inconvenient. Based on the other reviews it's apparent that this place is not run correctly. The doctor I saw (once) seemed like a good one so that's why I added an extra star to this review. Doesn't really matter though if I can't get in to see him with them cancelling my appointments!

Location

Accepted Insurance

Vista Community Clinic works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient Rehab
aftercare iconAftercare
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
medically-assisted-detox iconMedically Assisted Detox
When addicted, quitting your drug of choice suddenly can be dangerous. That's why experts agree a medically assisted detox is the safest way to remove addictive substances from the body. Usually done in an inpatient setting, your vitals signs and overall well being are consistently monitored and rechecked in order to keep you safe and ensure the detox is successful.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in California teaches participants constructive ways to stay clean and sober. Treatment revolves around helping individuals stop using the substance they are addicted to and learn healthy habits to avoid relapse.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavior Therapy

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

nutritional-therapy iconNutritional Therapy

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Amenities

  • car iconPrivate Transportation
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms
  • mountain iconMountain Views

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: California

Contact Information

Phone icon (951) 252-2720
Building icon

30195 Fraser Drive
Lake Elsinore, CA 92530

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Quentin Blount

Reviews of Vista Community Clinic

2.9/5 (59 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

2.9 (59 reviews)
Lindsay Lutjens
4 weeks ago
1

First the good, then the bad: I actually really liked Nurse Practitioner Keith Montgomery (I ll give him 5 stars) he went above and beyond when it came to concerns regarding my son, and was the first Dr/nurse practitioner that took my concerns seriously and actually discovered something that others have missed. Now on to the bad and why I won t be returning: On my very first visit there for my son (12 years old) I had walked back with him to do vitals and they asked me to wait in the waiting room. Initially I thought nothing of it and figured it was just a tight space in the area where they were doing vitals. Where I was sitting in the waiting room I could see my son through the small glass window and he had a concerned/confused look on his face. But I went back to checking emails on my phone, all of a sudden I had a sick feeling in my stomach and felt something was wrong (mother s intuition ) So I grabbed my purse and knocked on the door and asked to be let it, as now I don t even see my son anywhere in the back. They told me I have to wait, which only intensified my bad gut feeling. And I started getting panicked and repeatedly asking where is my son? I finally saw my son walk around the corner, and the Nurse who opened the door was blocking me from entering the back. She said because of his age he needs to be questioned alone. And I kept telling her that he s only 12, you can ask whatever questions you need to that s fine, but I want to be with my son. But she kept trying to get me to sit back down in the waiting room and looking at me and treating me as if I was crazy or hiding something. They finally let me back and placed my son and I in an exam room. And my son was just as shocked and nerve wracked as I was. He doesn t understand why they separated us in the first place as that has never happened before and he relies on me to answer questions for him. Because he s a 12 year old BOY, need I say more?! 2 nurses met us in the room to ask their questions all while looking at me like I m a sketchy ass parent But I had a gut feeling and my motherly instincts kicked in, can t really help that! Anyways I kept mulling over it so I decided to look further into VCC and saw on their website that they help minors with gender affirming care. And well that answered all my questions, and told me everything I needed to know about that facility!

Natalie Chasing
1 month ago
1

If you like jumping through hoops like a circus animal and doing other peoples jobs for them you may like this place. Terrible customer service . No organization. You have to really advocate for yourself to get ANYTHING done. Practically hold their hand and dumb it down (and most of the time that doesn t even do the trick.) You get treated like you re an inconvenience by front staff.Had a filling done that left a pocket; the filling was done incorrectly. I couldn t make another appointment because they say they don t schedule in advance. How is that conducive to peoples schedules? I tried for months and ultimately had to switch dentists. By then the botched filling required a root canal.Another apt was for a wellness exam. They took blood; but not after poking me 6 times by 3 different people. I was not told prior to this that for the best results that being hydrated was essential.Another apt (by phone) the provider requested specific forms to be filled out. She said I could pick them up with the office. I called and left a message on the patient portal asking if I could get these forms emailed as the clinic is 35 minutes from me. No response. After repeat calls and messages via the portal with no response I went in and the staff were so confused by the form request. They said they d check with management and call me. Weeks passed. I had to follow up again, no response. My provider and I had our follow up apt and she asked about the forms in which I told her the troubles I had. Finally got the forms. 2 months later! All in which they could have been found on Google. What is the point of having a patient portal with messaging capabilities and not rendering responses? The staff acted absolutely clueless and I had to repeat myself multiple times. As harsh as this review sounds I assure you I was respectful and calm in person, but did grow frustrated the more times I had to repeat and as I watched them be befuddled (while maintaining composure.)Another apt I requested an optometry apt as it s been a few years since I had my glasses prescription renewed. I got a referral to a place and all they did was dialate my eyes and push a dry eye treatment; come to find out they don t even do prescription renewal for glasses as I specifically requested with primary. So I did some more calls and hoop jumping to get that referral fixed and set a new apt to another place. Days prior to apt I was called that the referral had an issue. Had to correct again and reschedule. Today I went to the apt. I was TWO MINUTES late and was standing in line and the front desk staff didn t see me (around the desk pillar) for a few minutes and then told me I ll have to see if you can be seen since you re late. At this point after so many issues with this office I got noticeably irritated for the first time, I said I was literally right there in a tone. (No cussing, just obvious distaste.) I then waited 10 mins and she then said that I can wait 20 mins to see if the next apt shows up. How can a provider not have availability to see someone 2 mins past apt time; then 15 mins after due to employee? There is no way they are that busy. Mind you lobby was empty. At this point I was done with this office and said I ll just leave. I ll find a better office.I had previously had no issues until they expanded. No issues with my care which included an IUD replacement.Additionally I will say some of the drs I ve seen are decent and helpful. As well as the nurses being helpful and friendly. Just terrible overall customer relations and management. Maybe growing pains? All in all it was too many strikes and time to move on for me. I wouldn t recommend wasting your time.I ll say getting my medical records sent was the fastest thing they did. Laughable really.

C. L. W.
2 months ago
2

Got to the clinic for my appointment for them to tell me that it was cancelled. I never cancelled it but they said I did, which just isn't true. I guess they cancelled or overbooked their appointments and didn't want to own their mistake. I had to drive 40 minutes one way and have someone babysit my child for this appointment and the next available appointment is 2 weeks away, and I'm moving a few days after that and will be extremely busy so this is very inconvenient. Based on the other reviews it's apparent that this place is not run correctly. The doctor I saw (once) seemed like a good one so that's why I added an extra star to this review. Doesn't really matter though if I can't get in to see him with them cancelling my appointments!

Sonia Spencer
2 months ago
1

First - do not expect them to help you if you have Covid. My significant other came down with Covid who has a lot of side issues and they have prescribed Claritin, cough meds and ibuprofen. They didn t give him Paxlovid which is what they give to people who can easily get bad quick. I ve had to deal with these people a lot not for me but for the person I m with don t ever expect to call the clinic directly to make your appointment cuz you are calling a call center. We are going through a cancer scare right now and who wants to deal with every appointment being scheduled for weeks out? These inept doctors are gonna end up letting him die. I m so angry

Krystl Weaver
5 months ago
3

My doctors amazing. The staff on the other hand acts so rude and not very accommodating. Bernice was quick to just act like she can t do anything other than make an appointment. I filled my disability papers over 2 months ago, sent over and came in Person to leave documents to be filled out and upon so they took them then never called me and just keep saying to make an appointment we have done this process now twice and when they schedule me they say telaheth is fine. Then when I come to turn in documents Bernice says I can t take them and the whole time she has this look from holding back he laughter at my situation. Very unprofessional. Then she started to just wait to see if I can drop off the papers without an appointment. Leaves me waiting 10 mins then when I return to her window she laughs cause I asked how much longer, now she is staying I can drop off the documents.

ana avalos
6 months ago
1

Worst drs offices I ve ever visited. Everytime they say I ll be getting a call back I get nothing. They never called about my results, I called to schedule a dentist appointment and they said I need to get a call back to schedule an actual appointment, never got a call. It s so frustrating waiting around and getting nothing. Drs seemed uninterested during the visits, I was just another patient they were trying to get done and over with. Would never recommend.

James Moreno
6 months ago
1

Impossible to reach them or get them to call back probably talking with each other cause everytime I'm in there that's all they do instead of work. The front desk workers are awful! Rest of the staff is great at least with my experience's

Joumana Hanna
7 months ago
1

Worst clinic ever!! They take forever to answer! And even if you leave your phone number to call you back most of the time they won't!! During the past two weeks I have been trying to call the referral department on the behalf of my mom ,but no answer and no call back!!!!!!!!!My brother had an appointment through the phone on 3/5/24 ,but no one called,and he triedto call them ,but of courseno one answered!!

Xavier Ivan JayR Cassio-Miranda
9 months ago
5

This has to be the best clinic I've ever been to and the best staff and doctors too. They care, they respect your privacy and most importantly they will do whatever is necessary to keep you happy and healthy. With the best hospitality and comfort.

Lizeth Gaytan
9 months ago
1

They changed my appointment 2 hrs ahead with no notification and I adapted my schedule within a couple hrs notice. My next appointment I agreed with the MA that it would be over the phone. I get a message that it ll be in clinic so I rush to the appointment making it a couple minutes late..then I was the problem because they no longer wanted to see her.?? Make it make senseThey also said my child tested positive for Covid like whattttt she has never been tested for covid.Talk about malpractice (Insert clown face) Also, MA said she called me never did I receive a call.

Lacey Marquardt
9 months ago
2

Trying to get an appointment is like pulling teeth. When you finally get one it's month or weeks in the future.

Luz Vargas
9 months ago
3

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