UPMC Chautauqua WCA

About UPMC Chautauqua WCA

UPMC Chautauqua WCA offers outpatient and inpatient treatment for individuals needing behavioral health services. UPMC Chautauqua WCA is located at Jamestown, New York.

This facility offers an inpatient and outpatient addiction treatment program, which also offers dual-diagnosis mental health care for children, adolescents, and adults.

This program is an intensive treatment for 15 people and lasts typically 30 days at a time. Treatment consists of individual and group therapy, medication-assisted treatment, learning coping skills, managing lifestyle challenges, and navigating triggers. Only evidence-based treatments are used during this program.

This outpatient program uses a holistic approach to address mental health issues like depression, anxiety, and other psychological disorders, along with substance abuse. Treatment consists of individual and group therapy, family therapy, and mentoring from Certified Peer Advocates. Counseling focuses on the reasons behind drug use, substance use triggers, and lifestyle changes that support a healthy life.

UPMC accepts most insurance plans including Aetna, Capital Blue Cross, Cigna Health, Geisinger Health Plan, Health America, Highmark, United HealthCare, and UPMC Health Plan. Verify your coverage and out-of-network benefits directly with your insurance provider.

Latest Reviews

Morgan F.

3 weeks ago on Google

Misdiagnosed my loved one s serious health condition in the ER which could have led to their death if not for a transfer to Hamot. The staff was negligent, nurses took hours to respond to my loved one s needs and continuously said things like oh I forgot or oh that slipped my mind. All of this while knowing the patient was in tremendous pain and discomfort. My recommendation to anyone who is at this hospital out of necessity is to request a transfer to Hamot where you will actually be treated properly.

Response from the owner2 weeks ago

Hi Morgan, We care about your loved one's health and providing the highest level of patient satisfaction. We d like to receive additional details about your experience at UPMC Chautauqua in order to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative. Thank you in advance for providing us with valuable feedback!

Lisa Kaiser

4 weeks ago on Google

The ER in this place is the worst. It's dirty, the staff is eating behind the desk and care is incompetent. They seem annoyed when assisted living patients are sent and often send them back without proper care or follow-up.

Response from the owner8 months ago

Hi Lisa, The situation you describe during at UPMC Chautauqua doesn t sound in alignment with our pursuit of excellence. We d like to receive additional details from you, with the goal of improving future patient experiences. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative. Thank you in advance for providing us with valuable feedback!

lucas anderson

4 weeks ago on Google

Went to ER first thing in the morning with barely anybody waiting. 3 hours later, waiting room packed and still hadn't been seen. Then got sent back to the waiting room to get discharged and waited another hour before anybody came to speak with me. This Hostpital is a joke. No better than when it was WCA. Still is the worst care available.

Response from the owner6 hours ago

Hi Lucas, We don t want our patients to have long waits. At UPMC Chautauqua, we strive to see all our patients in a timely manner while providing high-quality patient care and excellent customer service. Please contact a patient representative by filling out the brief form found at UPMC.com/Feedback to share your concerns in more detail. Thank you in advance for providing us with valuable feedback!

Gallery

The facilities at UPMC Chautauqua WCA in Jamestown, NY 1

The facilities at UPMC Chautauqua WCA in Jamestown, NY 2

The facilities at UPMC Chautauqua WCA in Jamestown, NY 3

The facilities at UPMC Chautauqua WCA in Jamestown, NY 4

Location

Accepted Insurance

UPMC Chautauqua WCA works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Aetna

Blue Cross Blue Shield

Cigna

Highmark

Geisinger

HealthAmerica

UPMC Health Plan

UnitedHealth Group

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

Medically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Inpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Aftercare Support

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Outpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When you choose drug rehab in New York, you'll participate in a variety of treatments that are designed to help you live a drug-free lifestyle. Common methods of treatment include group, individual, and family counseling, medication management, nutrition, exercise, and management of co-occurring mental health disorders.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

HIV/AIDS Program

HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.

Postpartum Program

The postpartum period is a sensitive time, especially for women in addiction recovery. Rehabs with specialized programs for new mothers will offer compassionate, personalized care to meet each client's needs as they transition from pregnancy to this season of life. Care teams may include obstetricians, pediatricians, and social workers working collaboratively to give women, children, and families a healthy future.

Program For Men

Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.

Program For Women

Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Cognitive behavioral therapy (CBT) in New York is a short term therapeutic method used to treat substance use and mental health disorders. CBT typically lasts from five to 20 sessions, based on the individual's needs.

Amenities

Private Setting

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 5788

Contact Information

(716) 487-0141

Website

207 Foote Avenue
Jamestown NY, 14701

Get Help Now - 800-985-8516

Who Answers?

Fact checked and written by:

Kelly Junco, CPC, CPRC, BA, BS

Edited by:

Miakayla Leaverson, BS

Reviews of UPMC Chautauqua WCA

2.4/5 (183 reviews)

107

Google Reviews

2.4 (183 reviews)

3 weeks ago

Response from the owner3 weeks ago

4 weeks ago

Response from the owner9 months ago

Response from the owner4 weeks ago

Travie Eggs

1 month ago

Everyone was very friendly and I was in and out of the ER with results in just a couple hours highly recommend

Response from the owner1 month ago

Hi Travie, Thank you for sharing your positive experience of UPMC Chautauqua. We appreciate you reviewing the quality of care that you received. We hope you have an amazing day!

Lisa Parrish

This hospital almost killed my son not once but twice in a 4 month time frame. Also misdiagnosed my husband as well.

Hi Lisa, We care about your family's health and providing the highest level of patient satisfaction. We d like to receive additional details about their experiences at UPMC Chautauqua in order to address your concerns and to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative. Thank you in advance for providing us with valuable feedback!

Lucas Hirsch

Hi Lucas, Our goal is to provide high-quality patient care and excellent customer service. Based on your low rating, it appears that your visit at UPMC Chautauqua didn t meet your expectations. Please contact us by filling out the brief form found at UPMC.com/Feedback to share more about your recent experience with a patient representative. Thank you in advance for providing us with valuable feedback!

Belinda Cole

Hi Belinda, Our goal is to provide high-quality patient care and excellent customer service. Based on your low rating, it appears that your visit at UPMC Chautauqua didn t meet your expectations. Please contact us by filling out the brief form found at UPMC.com/Feedback to share more about your recent experience with a patient representative. Thank you in advance for providing us with valuable feedback!

Joanna Swan

We were waiting in the lobby of the emergency room for over an hour, while the rest of people visiting went ahead of us including people that came in after us. We went up to the front twice, before they told us the paperwork from the computer that was filled out never even printed out for some reason. No one bothered to ask why we had been waiting for so long without being called back.

Hi Joanna, We don t want our patients to have long waits. At UPMC Chautauqua, we strive to see all our patients in a timely manner while providing high-quality patient care and excellent customer service. Please contact a patient representative by filling out the brief form found at UPMC.com/Feedback to share your concerns in more detail. Thank you in advance for providing us with valuable feedback!

yennifer grullon

2 months ago

I've been to this hospital multiple occasions. Twice I gave birth there and both times were horrible. The first time was 7/13/17. After my horrible experience for the second birth i stayed home until I couldn't stand the pain anymore to spend the least amount of time there. I ended up getting into a squat position when the doctor walked out and had my partner assist me in pushing. This was because the doctor insisted i push while laying down. That day 8/30/2018 there were no birthing rooms available according to them. So i was pushing on a normal bed with a nurse and my partner holding my legs up. I will never forget the female doctor as she was clearly racist, i swear she couldn't even hide it. She refused to sign my release papers unless i got on birth control. Against my own will i did it because I wanted to go home and never see her again. On this visit they called cps and accused me of coming out positive for meth. I don't even know what meth looks like. I requested for the test to be done again which it wasn't. I had such a horrible experience just thinking about the way the doctor spoke to me it makes me want to cry as i write this. I had the worst panic attack thinking someone somehow put meth in my drink or something. I thought i caused harm to my baby. I had to remind myself that I've never done hard drugs. I have smoked pot butthat's about it. My cps case was closed shortly after this. Then i went because one of my kids fell asleep with their knee on the back of my head in 2022. It was a weird pain and every time I'd get up i would throw up. I only went because a few years had passed and i hoped to get better service. This day in the ER they poked my lower back well over 7 times blind. The girl stopped when my leg started twitching and I begged her because it just didn't feel right. They wanted to then perform this same procedure again but this time using an ultrasound. I wondered why the ultrasound wasn't done the first time. I felt like a guinea pig. I signed myself out because i didn't want them to touch my lower back again. I haven't been the same since. My leg still randomly twitches and my nerves are not the same. After a few months home I was able to stand up again without throwingup. I still have issues with my neck to this day. Fast forward to 2024 which is the last time I went, it was so busy I stayed on the hallway on a bed. They checked me and sent me on my way. They seemed more caring than past times but I still don't feel right I'm so afraid to go back to this hospital to die. When i have an emergency I try to see someone in the clinic instead. I truly wish things change. It's horrible not having somewhere you can go to get treated in case of emergencies.

Response from the owner2 months ago

Hi Yennifer, The situation you describe at UPMC Chautauqua doesn t sound in alignment with our pursuit of excellence. We d like to receive additional details from you, with the goal of addressing your concerns and improving future patient experiences. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative. Thank you in advance for providing us with valuable feedback!

Wesley Brown

This place is horrible. They lie constantly and are complete jerks. Very rude every time I was there to see my girlfriend. Her experience was a total nightmare. How the hell is this place in business? I'm so glad I work at a hospital that actually cares and is far away from this dump.

Hi Wesley, The situation you describe during you and your girlfriend's experience at UPMC Chautauqua doesn t sound in alignment with our pursuit of excellence. We d like to receive additional details from her, with the goal of improving future patient and guest experiences. Please encourage her to fill out the brief form found at UPMC.com/Feedback to speak with a patient representative. Thank you in advance for helping to provide us with valuable feedback!

Chris S

This place was once amazing back when it was WCA. This is true even with outdated resources you could walk on get seen, treated and quickly home. Once it became UPMC they used the new layout and ER room to prolong wait times. They now stick you into a room where you can wait for hours in the most simple tests or exams. I ve waited for 4 hours or more with only a few patients to be seen. The staff often spends most of the time talking rather than doing anything. You can sit there and watch them. The entire process has become inefficient, a waste of time and lacks all urgency. It s truly embarrassing. The staff of ER room wouldn t recognize hard work if the shook hands with a coal miner.

Hi Chris, We don t want our patients to have long waits. At UPMC Chautauqua, we strive to see all our patients in a timely manner while providing high-quality patient care and excellent customer service. Please contact a patient representative by filling out the brief form found at UPMC.com/Feedback to share your concerns in more detail. Thank you in advance for providing us with valuable feedback!

Jen O'Shei

3 months ago

Great response and excellent staff!

Response from the owner3 months ago

Hi Jen, Thank you for sharing your kind words about the staff at UPMC Chautauqua. Your feedback is very important to us and valuable to other patients looking for high-quality care. Take care and have a lovely day!

Overall Experience

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