University Behavioral Center

2500 Discovery Drive Orlando, FL 32826
InpatientOutpatient
University Behavioral Center FL 32826

About University Behavioral Center

University Behavioral Center in Orlando, Florida, provides mental health and addiction recovery care for children, adolescents, adults, military veterans and active military. There are crisis stabilization, inpatient and outpatient services for all ages. They also have an inpatient detox program. They provide a healing environment with 14 acres of secure beautifully landscaped grounds and expert specialized mental health and addiction treatment. There are two wings of care. One is a child and youth wing, and one is an adult wing.

The inpatient detoxification program is maintained by doctors and nurses that compassionately and professionally manage each patient’s safe detox with medically monitored care 24 hours a day. Medication management, medication assisted treatment, and therapies are offered by detox specialists. Research informed treatment methods are used to help patients enter recovery successfully. These evidence based therapies include cognitive behavioral therapy that is provided in individual, family and group formats. Health and wellness programs include experiential therapies such as art and music therapy, recreation programs and other trauma informed treatment methodologies.

There are 24/7 crisis stabilization services for patients who are dealing with a mental health crisis. This includes immediate access to a mental health professional. Patients may be admitted either voluntarily or involuntarily if the patient may be a danger to themselves or others. Patients with co-occurring conditions can receive integrated treatment for their mental health and addiction disorders.

Services are provided by mental health professionals and a multidisciplinary team that includes behavioral health and addiction specialists, psychiatrists and addiction medicine doctors. Additional specialists include mental health counselors and psychologists, nutritionists, recreational therapists and occupational therapists.

Inpatient child and adolescent treatment is available to provide crisis and mental health stabilization for young people between the ages of five and 17. Trauma informed therapy methods and treatment models such as cognitive behavioral therapy are used in individual, family and group therapy. Treatment methods also include art, music, education programs and medical management. Care is offered to children and youth with complex medical and mental health conditions. Staff are specialists in child and adolescent mental health and include family therapists, psychiatrists, medical doctors, mental health nurses and play therapy professionals. This team helps each child receive the care, support and treatment they require in a compassionate and healing environment.

No cost assessments can be accessed 24/7. For treatment costs they accept most insurance plans including TRICARE, Medicaid, HMOs, Medicare and private insurance. They also have a contract with the Veterans Administration. Be sure to check with your private health insurance provider to ensure you know what coverage you have and if you will be responsible for any of the costs of treatment.

Latest Reviews

Tanya Parker
2 weeks ago on Google
1
University Behavioral Center; is the worst facility I have ever encountered. On December 18, 2024, my son, Emile, experienced the worst time of his life there due to the rude and disrespectful behavior of the staff.Emile was transferred to the University Behavioral Center from Arnold Palmer Hospital after an incident at school where he vaped something that caused him to lose control temporarily. While he was not violent toward himself, the nurses, or anyone else, he was placed under the Baker Act without my consent. What my son truly needed was a drug treatment program, not to be Baker Acted.During his stay, the staff seemed more interested in labeling him as violent and overmedicating him rather than offering genuine care. They kept him heavily sedated at all times, treating him worse than an animal. Even animals receive better treatment than what my son endured.Every one to two hours, I received calls from the facility claiming my son was being violent or aggressive. However, when I spoke to Emile, he explained that on one occasion, another patient threw a punch at him. When he defended himself, the staff only saw his reaction and immediately labeled him as the aggressor. They used this as justification to inject him with medication again.I repeatedly asked the staff to stop overmedicating my son, as it was happening far too frequently. When I voiced my concerns to a nurse, she rudely hung up the phone on me. Frustrated and worried, I drove to the facility to remove my son AMA (Against Medical Advice). Upon arrival, I was told I couldn t take him because of the Baker Act. When I asked to see the law that prevented me, as his mother, from taking him home, they finally agreed to release him.When Emile was discharged, he told me that he felt like he had been in jail, not a place meant to help him. He shared that he barely ate because he was kept sedated and sleeping most of the time.This facility desperately needs to reevaluate its operations. The nurses and staff seem to be there only for a paycheck, not to care for patients. There needs to be accountability, better training, and a reassignment of those who fail to treat patients with respect and dignity I would never recommend this facility to anyone not even my worst enemy. They must do better for the sake of the patients who are entrusted to their care.
Response from the owner1 week ago
Hi, Tanya. Thank you for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting http://www.universitybehavioral.com/contact-us/. We hope to hear from you soon.
Aiden Torres
2 weeks ago on Google
1
place sucks. dirty environment and unreliable staff. maybe like two or three competent staff members. took my clothes and havent returned them. psychiatrist answers questions for himself and gives numbskull suggestions. if youre ever sent here just smile and nod along with whatever happens. better off leaving early and finding actual help. still want my clothes back.
Response from the owner1 week ago
Hi, Aiden. Thank you your review and for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting http://www.universitybehavioral.com/contact-us/. We hope to hear from you soon.
Isabelle Mendes
2 weeks ago on Google
4
To be honest I've been here a couple times. I used to tell everybody how this place was terrible but this place helped me realize that I just wasn't really ready to.accept the help. They were very supportive.Ms. Jennifer my assigned therapist is a good listener she gave me coping mechanisms to help distract myself from anxiety and trauma. We got to go to the gym and outside to get some energy out. We went to the zen garden . They allow us to pace the halls when we get anxious. We listened to music. They have organized group therapies that teach different things like how to properly manage your emotions and impulses. The groups give you a chance to share things you feel comfortable sharing to get other people's perspective of how they would handle it. I like the fact that the don't pressure you to do anything that makes you feel uncomfortable. The have different activities in the day room like coloring word searches books and card games. You can talk amongst your peers. The things I personally didn't like was the fact that there were other kids who weren't always mindful and were very loud. I struggle with self harm and when I would do it they would offer medication. But if it gets to a point where you are not compliant or are anxious and unable to calm down they'll give you a shot. It'll hurt but it helps keeps you safe and everyone around . They also have seclusion and restrains hands on but that's usually for the violent ones. So my advice is go in there even when you don't want to do what you can to get to a point where your not a danger to yourself or otheres and the doctors and therapists will come up with a discharge plan depending on the situation you could benefit from med or therapy. And for Minors before you get any medications the nurses have to contact a legal garudian for consent. So your safe from allergic reactions. And the staff are safe from legal problems.
Response from the owner1 week ago
Hi, Isabelle. Thank you for taking the time to leave us these kind comments. We'd like to learn more about any concerns you may have. At your convenience, please provide us with your contact information by visiting http://www.universitybehavioral.com/contact-us/. We hope to hear from you soon.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.1 / 10

Location

Accepted Insurance

University Behavioral Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient rehabs encompass multiple levels of care to facilitate clients' progress through their recovery journey. Clients who are stepping down from inpatient treatment may require intensive outpatient (IOP) treatment, which involves more frequent and substantive therapeutic interventions than does standard outpatient care. Outpatient centers typically provide extensive addiction counseling, including individual, group, and family therapy. Medication assisted treatment programs (MAT) and recovery-focused life skills training are also common in outpatient care.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements. Adult Mental Health Acute Inpatient program at UBC offers adults, 18 and up, programming to help individuals stabilize medications, understand mental health diagnoses and learn skills to better cope with symptoms. UBC is also Baker Act receiving facility and provides crisis stabilization.
intensive-outpatient iconIntensive Outpatient
Instensive Outpatient programs are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs. University Behavioral Center’s IOP and PHP programs offers hope to individuals suffering from substance abuse and mental health related issues. Through their outpatient programs the facility addresses the emotional, psychological and physical well-being of each individual. Treatment philosophy incorporates elements of relapse prevention, cognitive-behavioral therapy, psycho-educational and family approaches.
aftercare iconAftercare Support
Rehab aftercare programs are a collection of highly individualized services designed to promote long-term recovery. These services evolve as your needs change. Case managers and recovery teams typically begin formulating the rehab aftercare service plan early in the recovery process to facilitate your reintegration back into the home, workplace, and community.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
24-hour icon24-Hour Clinical Care
24-hour clinical care in Florida is an essential part of treatment, particularly with medical detox. Withdrawal symptoms can be severe, and supervised detox provides around the clock access to medical professionals who can adminsiter proper medications and treatment to address these symptoms and step in should an emergency occur. This intensive clinical care will help curb the withdrawal effects, minimize substance dependence, and prepare you for the next step of treatment.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Florida provides quality treatment to help individuals overcome dependency related to a wide range of addictive substances. Programs address both the physical and mental aspects of addiction in order to help you make a full recovery.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Equine therapy, aka equine-assisted therapy (EAT), is a form of experiential therapy that involves interactions and activities with horses. It does not necessarily involve riding horses, but all activities related to horses, such as feeding, grooming, haltering and leading them. A mental health professional frequently oversees the activities (often in conjunction with a horse professional), and helps patients process their thoughts, feelings, and behavior patterns during and/or after the interaction.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

During couples therapy in Florida, your therapist will take steps to get to know you, help you identify feelings, explore the past, develop solutions, and help you learn skills to manage relationship challenges. This process will allow you to work through conflict and strengthen your relationship.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Recreational therapy helps you recover from addiction by giving you structured activities that promote your physical health and mental well being. These activities could range from sports and fitness to creative arts and provide a constructive outlet for your emotions and stress.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Amenities

  • spa2 iconYoga Studio
  • weight iconGym

Staff & Accreditations

Staff

Nasreen Razack-Malik, PhD

Physician

Syed H. Abbas, MD

Physician

Sajid Hafeez, MD

Physician

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (407) 281-7000
Building icon

2500 Discovery Drive
Orlando, FL 32826

Fact checked and written by:
Connie Gillespie
Edited by:
Kerry Nenn, BSW

Reviews of University Behavioral Center

2.1/5 (350 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.1 (350 reviews)
Tanya Parker
2 weeks ago
1

University Behavioral Center; is the worst facility I have ever encountered. On December 18, 2024, my son, Emile, experienced the worst time of his life there due to the rude and disrespectful behavior of the staff.Emile was transferred to the University Behavioral Center from Arnold Palmer Hospital after an incident at school where he vaped something that caused him to lose control temporarily. While he was not violent toward himself, the nurses, or anyone else, he was placed under the Baker Act without my consent. What my son truly needed was a drug treatment program, not to be Baker Acted.During his stay, the staff seemed more interested in labeling him as violent and overmedicating him rather than offering genuine care. They kept him heavily sedated at all times, treating him worse than an animal. Even animals receive better treatment than what my son endured.Every one to two hours, I received calls from the facility claiming my son was being violent or aggressive. However, when I spoke to Emile, he explained that on one occasion, another patient threw a punch at him. When he defended himself, the staff only saw his reaction and immediately labeled him as the aggressor. They used this as justification to inject him with medication again.I repeatedly asked the staff to stop overmedicating my son, as it was happening far too frequently. When I voiced my concerns to a nurse, she rudely hung up the phone on me. Frustrated and worried, I drove to the facility to remove my son AMA (Against Medical Advice). Upon arrival, I was told I couldn t take him because of the Baker Act. When I asked to see the law that prevented me, as his mother, from taking him home, they finally agreed to release him.When Emile was discharged, he told me that he felt like he had been in jail, not a place meant to help him. He shared that he barely ate because he was kept sedated and sleeping most of the time.This facility desperately needs to reevaluate its operations. The nurses and staff seem to be there only for a paycheck, not to care for patients. There needs to be accountability, better training, and a reassignment of those who fail to treat patients with respect and dignity I would never recommend this facility to anyone not even my worst enemy. They must do better for the sake of the patients who are entrusted to their care.

Response from the owner1 week ago
Hi, Tanya. Thank you for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting http://www.universitybehavioral.com/contact-us/. We hope to hear from you soon.
Aiden Torres
2 weeks ago
1

place sucks. dirty environment and unreliable staff. maybe like two or three competent staff members. took my clothes and havent returned them. psychiatrist answers questions for himself and gives numbskull suggestions. if youre ever sent here just smile and nod along with whatever happens. better off leaving early and finding actual help. still want my clothes back.

Response from the owner1 week ago
Hi, Aiden. Thank you your review and for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting http://www.universitybehavioral.com/contact-us/. We hope to hear from you soon.
Isabelle Mendes
2 weeks ago
4

To be honest I've been here a couple times. I used to tell everybody how this place was terrible but this place helped me realize that I just wasn't really ready to.accept the help. They were very supportive.Ms. Jennifer my assigned therapist is a good listener she gave me coping mechanisms to help distract myself from anxiety and trauma. We got to go to the gym and outside to get some energy out. We went to the zen garden . They allow us to pace the halls when we get anxious. We listened to music. They have organized group therapies that teach different things like how to properly manage your emotions and impulses. The groups give you a chance to share things you feel comfortable sharing to get other people's perspective of how they would handle it. I like the fact that the don't pressure you to do anything that makes you feel uncomfortable. The have different activities in the day room like coloring word searches books and card games. You can talk amongst your peers. The things I personally didn't like was the fact that there were other kids who weren't always mindful and were very loud. I struggle with self harm and when I would do it they would offer medication. But if it gets to a point where you are not compliant or are anxious and unable to calm down they'll give you a shot. It'll hurt but it helps keeps you safe and everyone around . They also have seclusion and restrains hands on but that's usually for the violent ones. So my advice is go in there even when you don't want to do what you can to get to a point where your not a danger to yourself or otheres and the doctors and therapists will come up with a discharge plan depending on the situation you could benefit from med or therapy. And for Minors before you get any medications the nurses have to contact a legal garudian for consent. So your safe from allergic reactions. And the staff are safe from legal problems.

Response from the owner2 weeks ago
Hi, Isabelle. Thank you for taking the time to leave us these kind comments. We'd like to learn more about any concerns you may have. At your convenience, please provide us with your contact information by visiting http://www.universitybehavioral.com/contact-us/. We hope to hear from you soon.
idalila Carpio
2 weeks ago
5

Yolanda Poventud
2 weeks ago
1

In advocating for someone else I discovered this private practice. Dangerous violations of patient rights and no accountability for malpractice.

Response from the owner1 year ago
Hi, Yolandy. Thank you for reaching out to us. We would like to take the opportunity to address your concerns with you directly. At your convenience, please provide us with your contact information by visiting http://www.universitybehavioral.com/contact-us/ so that we can follow up with you. Thank you again and we hope to hear from you soon.
joey hubbard
3 weeks ago
5

Tracy Butler
3 weeks ago
5

The people really help you in any ones time of need.

Response from the owner3 weeks ago
Hi, Tracy. We are so glad to hear this! Thank you for taking the time to share your feedback with us. We hope you are doing well. Take care!
Ary Morales
1 month ago
5

Everyone there was so welcoming and kind it helped with my mental health too a lot

Response from the owner1 month ago
Hi, Ary. We are delighted to see this review. Thank you for the kind comments! Have a wonderful day.
Ivy Griffin
1 month ago
1

DON'T send ur family members here I was in this facility 2 months ago for sever depression and I was in the children's part they like to make jokes about how you're going home and then you're really not the bathrooms were disgusting the showers had mold the day room was absolutely disgusting the floors were dirty the walls were nasty there's trash everywhere it was so unsanitary the therapist that are there I went in there to talk to one of them they were absolutely rude they told me I have 5 minutes cuz she doesn't have time for me and then after that the staff where in her room laughing and the food is gross they won't let u lay down even when u don't feel good and they dont give u your meds when you ask and at night time I couldn't even sleep cuz there's a girl screaming and the staff were laughing so loud coming in our rooms there's a pair of shorts that I couldn't wear and they took it and they never gave it back when I asked they keep you inside for the whole time that you're there there is nothing good about this place I do not recommend letting your family members come to this place at all.

Response from the owner1 month ago
Hi, Ivy. Thank you for sharing your concerns with us. We'd appreciate the opportunity to discuss them with you in more detail directly. Should you wish to speak with a representative in more detail, please provide us with your contact information by visiting http://www.universitybehavioral.com/contact-us/. Thank you again.
Joshua K
1 month ago
4

Nearly my whole immediate family has been here involuntarily for one reason or another, always in tranquility (the calmer wing for those who aren't violent) the food was better than school food (i am fresh out of high school) but there were certainly certainly some foods that they could have done without, such as yellowish porkchops with lots of little bones and oily corned beef hash, the food at central florida behavioral center is better I would say, as well as the cleanliness, there appeared to be only one custodian at UBC that worked the whole building, and they sure didn't do that great of a job, the staff are better though, particularly Joann and a short, dark skinned woman who's name started with c, and her name is also a noun, like candy or coffee? I don't recall, but both were awesome, Joann also helped talk me down when I had a panic attack caused by another patient screaming, while this building does have a pool, out of the 10 or less times my family spent time there, it was only ever used to teach staff how to be lifeguards, never for patients, I would have given this place 5 stars as they have helped my family when we needed it the most, except for the fact that for my one and only time I went there, they lost the shoes I brought with me (the only thing they confiscated from me) which I was told by a nurse as I was leaving that it is a somewhat common occurrence, so that was surprising and upsetting, all in all I would reccomend this place over CFBCUpdate, I raised my rating a star as they found my shoes and returned them

Response from the owner6 months ago
Hi, Joshua. Thank you for taking the time to leave us these kind comments. We'd like to learn more about any concerns you may have. At your convenience, please provide us with your contact information by visiting https://universitybehavioral.com/contact-us/. We hope to hear from you soon.
Kryzix
1 month ago
1

Recently Baker Acted and this place did not help, they just babysit you, treating you worse than children and not doing much to actually help.

Response from the owner1 month ago
Hi, Kryzix. Your feedback is very important to us and we truly appreciate you taking the time to share it with us. We'd like to take the opportunity to follow up with you directly so that we can learn more about your concerns. At your convenience, please provide us with your contact information by visiting http://www.universitybehavioral.com/contact-us/. Again, thank you.
Kyla O'Shea
1 month ago
5

This place was a god send for me. Yes i was under a baker act. No i honestly didn t want to be there, but guess what? I spent 3.5 days there and thank god i did. The group therapies were amazing in tranquility. The staff were so patient, honest and so kind! I did not once feel less than or unsafe once admitted and i understood the gravity of what was going on with me mentally. Thank you to all the kind staff there who took care of me and kept it real!

Response from the owner1 month ago
Hi, Kyla. Thank you for taking the time to leave us such positive feedback. We greatly value your kind words and will be sure to pass this along to our team. Thank you again and have a great day!
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