Timberline Knolls Residential Treatment Center

40 Timberline Drive
Lemont, IL 60439

Timberline Knolls Residential Treatment Center IL 60439

About Timberline Knolls Residential Treatment Center

Timberline Knolls Residential Treatment Center substance abuse and behavioral health recovery program in Orland Park, Illinois. Their individualized treatment plans encourage clients to participate actively in their recovery planning. They serve adult women clients. This facility treats a broad range of mood, eating, and trauma disorders alongside their addiction treatments. They also provide a Christian faith based treatment program for clients seeking a spiritual component to recovery. Services offered include:

Inpatient care sees clients living at the facility for the duration of the program. The residence is a secure and welcoming environment where staff are present 24 hours daily to support clients as needed. Clients follow a daily schedule of recovery activities, including individual therapy, family therapy, group education and therapy sessions, coping skills development, and recreational activities and outings. Clients help develop their treatment plans.

PHP, more commonly known as a day program, is an intensive outpatient form of treatment where clients spend their day in treatment and return to their residences at night. PHP follows a highly structured schedule of therapies, education, and support services.

IOP serves as a step down from the inpatient and PHP programs. Clients visit the facility on a recurring schedule to participate in individual, group, and family therapy while continuing to live at home. IOP is available on a flexible schedule to better accommodate clients’ needs.

Latest Reviews

tetris god*
2 weeks ago on Google
1
I was diagnosed with severe PTSD after being pulled from TK. People were running away every day, dieticians were forcing kids to eat food they were allergic to, we were often denied medical attention until it was an emergency, and there were many many domestic violence situations. Not to mention, the sanitary standards were absolutely not met. I was in a room with 4 girls and our toilet did not work for 3 weeks. There was dirt, pee, blood, and food EVERYWHERE. It was definitely more traumatizing than anything and my condition has by far worsened since my admission. I have even denied treatment after the fact because I am so scared to go back. Do not send your kids here.
Response from the owner6 days ago
Thank you for your willingness to offer this feedback. We strive to provide clinically excellent care in an environment that is truly conducive to healing, and we are concerned by the circumstances described here. For us to gather more information, we ask that you please contact sarah.sadkowski@timberlineknolls.com so that we can best address the situation.
Emma-Jane Stevens
2 weeks ago on Google
1
A nightmare experience for our family. We came in desperation with a teenager from Missouri on referral by a wonderful psychologist who didn t really know with TK was about and how the laws are different in IL. One major issue we found immediately upon signing our daughter in was that in IL she had the right to withhold her treatment info from us - the parents footing the bill and trying desperately to establish continuity of care from her well known provider in MO with the psychiatrist and team at TK.The night mare 6 weeks ensued. The TK team believed everything our daughter said and treated us as though we were abusing her (in fact this is a part of her mood disorder and personality disorders ) in order for her to conduct tx on her terms. TK repeatedly missed meetings, fed into her disorders, didn t follow up on plans to talk with her existing provider, and overall made us the parents public enemy number 1 (honestly you make this stuff up! It was truly awful).In the end the form staff confessed that we were right all along after she was involved in all sorts of drama including a riot and assult of police, attempting to assult and character assisted felllow residents etc. omg what a nightmare!! The worst part was the lack of communication between staff and clinical care team, lack of organization etc. in the end we took our child back to our home country, back to rural life and extended family, back to nature and saw a great result (coupled with medications).TK is good if you have no better option (eg child committing crimes, self harm or hurting siblings etc and you absolutely need a resident Al program). But don t have high hopes like we did. Your child can cut you out, chest the system and you foot the bill.As a side note I did not appreciate encouragement to participate in gay pride activities. Some families have religious and cultural values that don t align with gender fluidity etc and I wish we were given a say on participation (but like I say - your kids can cut you out of all communication so you will have 0 idea about ANYTHING). Thankfully this is one area our child didn t agree with, but it was shocking. Let kids be kids!
Response from the owner1 week ago
Reading this is extremely concerning, and it is imperative that we gather more information. If you would be willing to discuss the circumstances in more detail, we ask that you please reach out to sarah.sadkowski@timberlineknolls.com. Thank you.
Aubrie Hoffman
1 month ago on Google
1
don t ever go here, just get the dietician and doctor to help you and psychiatrist, the rest is traumatizing, it s dirty and needs to be completely sanitized, nobody changed bathroom period trash from all my roomates entire time, random used bathroom chair and lofa in my shower, dirty shower curtain ten years old, they flex on you as much as possible! I couldn t have two mustard packets !TAKE CARE! I am traumatized, fire alarms went off, people went missing overnight, cops everyday, girl had job interview that would have got her out of depression and they wouldn t give her her phone!, all kinds of stuff I can go on and on, fighting, Lemont Police Chief said he wouldnt send his dog here! they won t send in my paperwork so I can get paid for my job, made me buy my own plane ticket home after agreement they would purchase it! Individual needs are not a thing! NO OUTDOOR MEDIATION NO WATERFALL NO OUTDOOR YOGA ALL A LIE, people were triggered 24/7 disassociating and passing out from loud noises and fighting, all the higher up s are driving Teslas and walking around stupid rich! It s exploitation ! EVIL PEOPLE!
Response from the owner1 week ago
We are grateful that you were willing to share this comment, as receiving feedback is essential to the work we do. However, we are concerned by the circumstances described and would appreciate having a chance to gather more information. Please contact sarah.sadkowski@timberlineknolls.com.

Location

Accepted Insurance

Timberline Knolls Residential Treatment Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Beech Street
Integrated Behavioral Health (IBH)
Trinity Health Network

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Many women and families are uncertain whether residential or inpatient eating disorder treatment centers make sense for their circumstances. Their licensed admissions counselors are trained to help women and families evaluate their needs. Each resident also receives coaching and reinforcement in key areas of interpersonal skills, distress tolerance and management, reality acceptance skills, and emotional regulation skills.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.

Treatments

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Expressive therapy has been clinically proven to promote healing and recovery, in addition to providing a needed creative outlet for women during treatment, and after they return to their home environment. Their expressive therapy program includes a variety of outlets a woman can select based on her personal interests: art therapy in a historical art studio that supports painting, sculpture and other medias, dance/movement therapy, empowerment group (experiential trauma recovery), self-defense in their on-site fitness facility, outdoor recreation such as volleyball, basketball, soccer, badminton or gardening on their 43 acre campus.

They integrate the use of DBT (Dialectical Behavior Therapy) skills, clinically proven to be effective in working with trauma, along with experiential therapies to help women with unresolved trauma learn to release feelings of shame, fear and anxiety in a constructive way. This awareness reassures them of their ability to make recovery-oriented choices in the future when they are confronted with reminders of trauma. The skills learned in DBT reduce a woman’s need to rely on her symptoms for self-soothing and instead provide growth-enhancing alternatives.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

EMDR is a therapeutic modality originally developed to help process trauma. In an EMDR session, a patient is prompted to undergo eye movements that mimic those of REM sleep. This is accomplished by watching a therapist's finger move back and forth across, or following a bar of light. The goal is repetitive sets of eye movements that help the brain reprocess memory, which can significantly reduce the intensity of remembered traumatic incidents. Associated memories can heal simultaneously, leaving patients significantly calmer, more stable, and more emotionally relaxed.

Timberline Knolls eating disorder treatment staff also equips a woman’s family to engage in recovery as a family during and after her residential treatment. Alcoholism and drug addiction not only affect the sufferer, but also impact parents, siblings, and her spouse and children. Family therapy focused on the entire family system may help the family to recover themselves from the devastating effects of living with addiction or alcohol abuse. Family members learn how to take care of themselves and also how best to support their loved one in her recovery.

Unlike therapeutic groups run by clinical professionals, peer-led support groups can help substance abusers learn to verbalize feelings and to live free from using alcohol and drugs. Peers give each other encouragement as they share their unique stories in a non-judgmental setting, which can reduce the shame associated with addictive diseases.

IIndividual and/or group psychotherapy sessions help many women suffering with alcohol and abuse to better understand the addictive disease process and alleviate their symptoms. A certified addictions counselor (CADC), psychologist, therapist, social worker, psychiatrist, or eating disorder specialist may conduct individual and group therapy for substance abuse and addiction.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Many of the women who come to Timberline Knolls have a history of trauma in addition to the presenting diagnostic problems of substance abuse, anorexia, bulimia, or mood disorders. TK staff is trained to be aware of the impact of trauma on a woman’s life and treatment. They are constantly mindful that each woman has a unique story that influences her emotions in very personal ways. They understand how ordinary interactions can lead to overwhelming emotional responses in women with histories of significant trauma.

Amenities

  • private-room iconPrivate Rooms
  • lake iconLakeside
  • spa2 iconYoga Studio
  • recreation iconRecreation Room
  • private-room iconPrivate Rooms
  • meditation iconMeditation Room
  • art iconArt Activities

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 435379

The National Association of Addiction Treatment Providers (NAATP) is a professional association that represents organizations in the field of addiction services. Founded in 1978, NAATP's mission is to advance addiction services and ensure that high-quality addiction treatment is available and accessible.

NAATP Member: Yes
Member ID: 595

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Illinois
License Number: 105767

Contact Information

Phone icon (844) 335-1809
Building icon

40 Timberline Drive
Lemont, IL 60439

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Quentin Blount

Reviews of Timberline Knolls Residential Treatment Center

2.6/5 (394 reviews)
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Google Reviews

2.6 (394 reviews)
tetris god*
2 weeks ago
1

I was diagnosed with severe PTSD after being pulled from TK. People were running away every day, dieticians were forcing kids to eat food they were allergic to, we were often denied medical attention until it was an emergency, and there were many many domestic violence situations. Not to mention, the sanitary standards were absolutely not met. I was in a room with 4 girls and our toilet did not work for 3 weeks. There was dirt, pee, blood, and food EVERYWHERE. It was definitely more traumatizing than anything and my condition has by far worsened since my admission. I have even denied treatment after the fact because I am so scared to go back. Do not send your kids here.

Response from the owner2 weeks ago
Thank you for your willingness to offer this feedback. We strive to provide clinically excellent care in an environment that is truly conducive to healing, and we are concerned by the circumstances described here. For us to gather more information, we ask that you please contact sarah.sadkowski@timberlineknolls.com so that we can best address the situation.
Emma-Jane Stevens
2 weeks ago
1

A nightmare experience for our family. We came in desperation with a teenager from Missouri on referral by a wonderful psychologist who didn t really know with TK was about and how the laws are different in IL. One major issue we found immediately upon signing our daughter in was that in IL she had the right to withhold her treatment info from us - the parents footing the bill and trying desperately to establish continuity of care from her well known provider in MO with the psychiatrist and team at TK.The night mare 6 weeks ensued. The TK team believed everything our daughter said and treated us as though we were abusing her (in fact this is a part of her mood disorder and personality disorders ) in order for her to conduct tx on her terms. TK repeatedly missed meetings, fed into her disorders, didn t follow up on plans to talk with her existing provider, and overall made us the parents public enemy number 1 (honestly you make this stuff up! It was truly awful).In the end the form staff confessed that we were right all along after she was involved in all sorts of drama including a riot and assult of police, attempting to assult and character assisted felllow residents etc. omg what a nightmare!! The worst part was the lack of communication between staff and clinical care team, lack of organization etc. in the end we took our child back to our home country, back to rural life and extended family, back to nature and saw a great result (coupled with medications).TK is good if you have no better option (eg child committing crimes, self harm or hurting siblings etc and you absolutely need a resident Al program). But don t have high hopes like we did. Your child can cut you out, chest the system and you foot the bill.As a side note I did not appreciate encouragement to participate in gay pride activities. Some families have religious and cultural values that don t align with gender fluidity etc and I wish we were given a say on participation (but like I say - your kids can cut you out of all communication so you will have 0 idea about ANYTHING). Thankfully this is one area our child didn t agree with, but it was shocking. Let kids be kids!

Response from the owner2 weeks ago
Reading this is extremely concerning, and it is imperative that we gather more information. If you would be willing to discuss the circumstances in more detail, we ask that you please reach out to sarah.sadkowski@timberlineknolls.com. Thank you.
Aubrie Hoffman
1 month ago
1

don t ever go here, just get the dietician and doctor to help you and psychiatrist, the rest is traumatizing, it s dirty and needs to be completely sanitized, nobody changed bathroom period trash from all my roomates entire time, random used bathroom chair and lofa in my shower, dirty shower curtain ten years old, they flex on you as much as possible! I couldn t have two mustard packets !TAKE CARE! I am traumatized, fire alarms went off, people went missing overnight, cops everyday, girl had job interview that would have got her out of depression and they wouldn t give her her phone!, all kinds of stuff I can go on and on, fighting, Lemont Police Chief said he wouldnt send his dog here! they won t send in my paperwork so I can get paid for my job, made me buy my own plane ticket home after agreement they would purchase it! Individual needs are not a thing! NO OUTDOOR MEDIATION NO WATERFALL NO OUTDOOR YOGA ALL A LIE, people were triggered 24/7 disassociating and passing out from loud noises and fighting, all the higher up s are driving Teslas and walking around stupid rich! It s exploitation ! EVIL PEOPLE!

Response from the owner1 month ago
We are grateful that you were willing to share this comment, as receiving feedback is essential to the work we do. However, we are concerned by the circumstances described and would appreciate having a chance to gather more information. Please contact sarah.sadkowski@timberlineknolls.com.
Sarah Hill
1 month ago
1

Bianca Delgado
1 month ago
1

I went TK in 2023 after it was recommended by my PHP therapist (who told me NOT to look at or pay attention to reviews prior to being admitted because it could effect my treatment)First off, be weary of the 5 star reviews as some of them are written by staff members--who did attend as patients at some point--who are not disclosing they are literally on TK's payroll as they write the review(recent reviews from people who were on staff when I went and people who are currently listed on their staff page).Secondly, the admin process is often handled by offsite people who have ZERO clue what the facility is actually like. I was told it is an open facility in which I have complete autonomy of my day. Whether it's choosing the therapies I want to attend, going outside on my own time, I could wear clothes with strings (which I had asked about, so I could pack accordingly). None of that was true, I had a packing list that did not reflect what the admission person said so I called, and they said that packing list was more for the teens and adults had more leniency, which was not true, and I ended up having a lot of my belongings taken from me, which was very distressing, but also I can see where I should have been more discerning.You are also strip searched upon arrival., which was a pretty deneaning exoerienceYou might not get any of your belongings for a day or so and you're just kinda dropped in there to figure things out. So day one is truly overwhelming.Other things that felt dehumanizing was not having an actual door on the bathroom (Sycamore Lodge), not having unrestricted access to water, being forced to sleep on couches in communal spaces if you had SI, having flashlights being shoved in your face every 5 minutes to an hour every night depending on your perceived level of SI, having to check out your own items to use, restricted phone access, no more in person visitations, regularly having schedules thrown off and therapies being canceled, being woken up at 5am every single day by someone yelling at you to wake up and have your weight and vitals checked, and whatever else I can't remember at this point.I was VERY VERY lucky on my lodge at the time to have the staff that I did because they were all very kind to me. I had the best therapist there who actually pushed to discharge me when she and the other staff noticed that I was getting closer to a psychotic break the longer I was there. I do believe the staff I had at the time I was there, in Sycamore specifically, did the best they could with a corporate entity watching their every move and being obviously understaffed.I did see plenty of self harm, prison breaks, attempts, people passing out from overmedication, spitting on the BHAs, people who needed more medical care than what is actually available here, and staff talking openly about patient details.Overall I left with more anxiety and trauma to work through. And I still have regular flashbacks and nightmares about being a patient there.Bottom line I didn't have a good time, no one I knew was having a good time, but on the plus side, I haven't tried to commit in fear of if I fail, I might be sent back, so I guess that's good?And no Timberline, I won't email the fake email with my concerns you will inevitably put in a comment under this review feigning concern and compassion for my experience.

Response from the owner1 month ago
We sincerely appreciate having these concerns brought to our attention. Our goal is to provide compassionate, quality care that makes a positive, real-life difference, and receiving this feedback is very troubling. If you would be willing to discuss the circumstances in more detail, we would greatly appreciate having the opportunity to do so. Please contact sarah.sadkowski@timberlineknolls.com.
Grace Brent
1 month ago
1

If you re looking for a caring, safe and supportive environment DO NOT COME HERE. If you have chronic illness or any kind of medical issues don t waste your time in this ridiculously EXPENSIVE and EXHAUSTING treatment. I was abused while being in their residential program and my insurance tried to force them to discharge me because of how badly I was neglected and abused with their pharmacy medications. I was sent to the ER many times after I repeatedly told them I was having adverse reactions to the medication they kept giving me. They have a lot of knowledge and education but I have felt worthless and suicidal most of the time during treatment and like I don t deserve to have good things, live or recover. The residential homes are disgusting and there is no housekeeping. I got a strep infection and other infections from being here and also had to leave and get taken to the ER because of how bad the infections were.

Response from the owner1 month ago
Thank you for your willingness to offer this feedback. We strive to provide clinically excellent care in an environment that is truly conducive to healing, and we are concerned by the circumstances described here. For us to gather more information, we ask that you please contact sarah.sadkowski@timberlineknolls.com so that we can best address the situation.
Lauren Lindner
1 month ago
1

I was so hopeful in sending my child to Timberline Knolls (TK) Prior to admitting her to TK I looked through reviews I could find online. I did find many unfavorable ones, but I thought that sometimes reviews may not be true to the program. I told myself that it may be a few experiences & not the norm. Now I find myself wishing I had not overlooked & ignored these.My child came into TK with severe depression and SI. Prior to her stay at TK there had been no attempts/plans to end her life - however, during her stay there she had an attempt & things got WAY worse. The staff had absolutely no control over the kids in the facility resulting in my child learning new ways to self-harm & cause destruction to herself (taking screws off of vents & signs, breaking plastic caps into sharp edges, and the latest - stick & poke tattoos!)My husband & I kept asking whoever we could get ahold of at TK if there was any improvement. The response was always she is doing better & making positive choices with no real details or plans. My gut told me otherwise as the conversation with our child kept getting worse. We had 1 meeting with the admins in the whole time she was there. There were weekly family therapy sessions set up, but our child was always given the choice and only made it to 2 of them.In the end, our child was given an administrative discharge from TK - meaning that the staff could not help her any longer. I don t understand how a facility can claim over and over my child is progressing for MORE than 6 weeks, & turn around to discharge her due to behaviors she learned WITHIN the program under their care. To make matters worse, as we look for a new treatment center to get her the help she needs - she keeps getting denied admission based on the opinion notes provided by the staff at TK. The clinical notes they provide other facilities fail to mention how these behaviors were learned from inside their program. They fail to mention the bullying and inappropriate behavior between residents caused negative escalations in my daughter s mental health.I am so disappointed and left lost as I cannot get my child the help she deserves after sending her to the program at TK.Here are some bullet points I think parents should know prior to sending their loved ones to TK.- My child came into the program at TK with self-harm behaviors, suicidal ideation, & depression. She left with persisting thoughts on running away, many new wounds from self-harm (some extremely deep and jagged), & overall aggression. No improvements Actually worsened.- The aggression began suddenly after 6 weeks in the program as a result of another resident bullying & physically assaulting my child. The staff s response was to separate them into different lodges, but ONLY after a couple of fights broke out. Nothing was ever done to address the bullying or inappropriate touching. Had the bullying been addressed from the start, perhaps no fights would have happened.- When you first go visit TK at admission you re wowed with their a structure to therapy and group sessions - but none of these are required and there s no consequences to skipping sessions, walking out of therapy, etc. While the idea that residents get to choose their recovery is great, it doesn t work. What s the point of a residential facility that doesn t enforce treatment? My child came in with no hope or desire for life - of course she s going to choose to sleep her days away if given that option. So I basically paid a lot of money & drained my insurance so that my child could sleep in a facility that didn t keep her safe and actually made things worse.- Upon discharge, I was given resources to facilities that did not line up with her needs. Also, they recommended new facilities that would not accept her due to the clinical notes that TK themselves provided. We drove away with our child & absolutely no plan or new solution set up.DO NOT OVER LOOK ALL OF THE REVIEWS BELOW. After our experience, I went back and saw there are so many others claiming the same things happened to them.

Response from the owner1 month ago
Reading this is extremely concerning, and it is imperative that we gather more information. If you would be willing to discuss the circumstances in more detail, we ask that you please reach out to sarah.sadkowski@timberlineknolls.com. Thank you.
charlene brewer
1 month ago
1

The worst place ever. If I could give 0 stars I would. I came out worse than I was when I was admitted

Response from the owner1 month ago
We are grateful that you were willing to share this comment, as receiving feedback is essential to the work we do. However, we are concerned by the circumstances described and would appreciate having a chance to gather more information. Please contact sarah.sadkowski@timberlineknolls.com.
Sophia
1 month ago
1

Danielle Urda
1 month ago
1

I ve never spoke about this publicly, but if I could give a zero I would. I was a patient around 2017, along with one of my children. Absolutely disgusting things go on in this facility. All about money and not really treating humans. My roommate was having relations with a counselor. Giving prescription drug to replace street drugs and the list goes on. And please DO NOT send your kids here. JUST DONT! They will come back worse!

Response from the owner1 month ago
Reading this is extremely concerning, and it is imperative that we gather more information. If you would be willing to discuss the circumstances in more detail, we ask that you please reach out to sarah.sadkowski@timberlineknolls.com. Thank you.
Doris Leonard
2 months ago
5

Very communicative, helpful, and friendly staff. Very responsive and positive experience overall.

Response from the owner2 months ago
Thank you for taking the time to provide this feedback! Our goal is always to offer the highest quality of care and ensure that our work leaves a truly positive impact.
abby gillum
2 months ago
1

I honestly don t even know where to begin. I was at TK for 7 months total. I first got there on November 22, 2023. People would be trying to run away on a daily basis and the food quality is horrible. On Christmas Eve, my roommate destroyed my room and everything I had in it. She poured body wash on my bed, threw lotion on the walls, ripped all of my papers, and broke my binder. She then cornered me in the room and stood there staring at me saying she wanted to hurt me. I had very little protection besides the one female safety driver in between us. That itself was traumatizing. I left on February 1, 2024. My team let me go home when I was still physically and mentally struggling with my eating disorder and self harm. I ended up having to go back exactly 3 weeks later because I immediately relapsed. The first few months weren t the worst thing I have experienced, but in about April, things went completely downhill. My mental health was declining very fast, and nothing was done to help me. On May 3, the night before my birthday, I had a full on crisis and all the staff did was stand there and stare at me. A week later, me and my fellow residents witnessed a truly tragic and very PREVENTABLE death. My dear friend did not deserve the hand she got dealt, and the staff there that night did absolutely NOTHING to prevent this from happening. We were then shushed and told we weren t allowed to talk about our friend s death and we were left with the weight of the grief and nobody to talk to, besides eachother. Another example of an awful event that happened was an extremely ignorant and racist resident. I was being called slurs on a daily basis and black residents were being called the n word. She tried to physically fight me one day in the dining hall and screamed the n word at me at the top of her lungs. She then hit my friend in the face and there were no repercussions. She finally was sent away, but then about two weeks later, she came right back. A few weeks after these incidents, our census got so low that we had to merge lodges. Me and my friends did not feel safe on Willow lodge and we told staff this constantly. Emails were sent around, but no change happened. My roommates and I were isolating in our room constantly because we were afraid of what could happen if we left. When we did leave the room, there were an uncountable amount of arguments and screaming matches; People even tried to fight us physically. At this point, my eating disorder was at the worst it had ever been. My team told me that they could no longer treat me and implied that I was treatment resistant . They then transferred me to a different, and MUCH better, residential. Thank god for TK booting me out of their program, because I truly am not sure that I would have made it out alive. No, I am not being dramatic.

Response from the owner2 months ago
Reading this is extremely concerning, and it is imperative that we gather more information. If you would be willing to discuss the circumstances in more detail, we ask that you please reach out to sarah.sadkowski@timberlineknolls.com. Thank you.
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