Trillium Place Crisis Center

About Trillium Place Crisis Center

Part of Heartland Health Services, The Human Service Center - Community Crisis Center in Peoria, Illinois offers acute and chronic illness care, physical exams, counseling, immunizations and HIV prevention medications and medication assisted treatment for addictions.

Medication assisted treatment is a proven method for treating alcohol and opioid addiction disorders. Your provider will administer an FDA approved medication that combats the euphoric feelings of drugs. These medications are not habit forming and are safe for pregnant individuals. Studies show that these medications increase your chances of lasting recovery and prevent relapse.

An important part of medication assisted treatment is counseling. Talk therapy is a way to address the underlying issues that led to addiction in the first place.

This location is staffed with a family nurse practitioner. While some clients like having one person they work with each time, others feel that it is understaffed.

I like that Heartland Health cares about their customer’s experience. They invite feedback, suggestions and concerns.

Latest Reviews

Clever Name

5 months ago on Google

Yeah, GO to the KNOLLS location if needed.The staff is inconsiderate/rude and treat you like a number, not a patient at the Richard Pryor(ghetto location).Especially the old white woman in the mornings, you could cut her ineffectiveness and an entitled,geriatric air about her with a spork....APPARENTLY, they will hire anybody with a pulse.AND THEY QUARANTINE YOU FOR OVER 12+HOURS in a small room that smells like a 3rd rate nursing home....DON'T GO.

Carrie B

2 years ago on Google

Trash staff is extremely rude. FYI IT'S COED which seems odd enough especially being that there a freshly released people from prison

Response from the owner1 year ago

We take all feedback seriously. Please call our patient advocate at 309-672-5529.

John Doe

2 years ago on Google

If you want REAL Recovery keep looking.-No phone calls-No visitors-All you can bring is 3 pairs of socks and 3 pairs of underwear because they dress you out in jail scrubs I spent all of 10 minutes there. Raised some concerns in the intake process and was called disrespectful and told I needed to relax or leave.I wouldn t recommend this place to anyone I know personally. The good reviews seem to be from years ago before the facility ran under a different name and probably had different owners as well. It s a shame.

Response from the owner1 year ago

We take all feedback seriously. Please call our patient advocate at 309-672-5529.

Gallery

The Human Service Center - Community Crisis Center IL 61605

The facilities at The Human Service Center - Community Crisis Center in Peoria, IL 1

Location

Accepted Insurance

Trillium Place Crisis Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Aetna

Blue Cross Blue Shield

Humana

Elevance Health

UnitedHealth Group

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Inpatient

When participating in an inpatient rehab program, you'll reside at the treatment center for the duration of the program. Your housing and meals are provided, allowing you to focus on your recovery without outside triggers, stressors, and other distractions. You'll receive daily addiction counseling, drawing on various psychotherapeutic approaches like cognitive behavioral therapy (CBT) and motivational interviewing. Many inpatient drug rehabs also offer complementary holistic therapies, such as yoga, meditation, or animal therapy, and creative arts therapy.

Intensive Outpatient

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

12-Step

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

Partial Hospitalization Program

As a flexible option, a partial hospitalization program (PHP) is tailored for those who don't require 24-hour care. PHP treatment can include daily therapeutic sessions and services such as relapse prevention and medication management. Based on your needs, PHP treatment duration can average 90 days and require a minimum of 20 hours of commitment weekly. While a partial hospitalization program typically requires a commute, telehealth may be available. PHP treatment costs can vary but are often covered by most insurance.

24-Hour Clinical Care

Addiction treatment often begins with 24-hour clinical care in Illinois. This supervised setting is the best environment for detox.where medical staff can provide 24/7 supervision and responsive care as your body is cleansed of addictive substances. Doctors may prescribe antagonist and partial agonist drugs to counteract the effects of drugs or alcohol, or they may slowly taper down dosages of substances to end physical dependence on the drug.

Medically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Illinois is designed to help people recover from addiction to a number of substances. The length of each program and its intensity tend to vary, and the plan of care is based on your individual needs.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

HIV/AIDS Program

HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.

Program For Men

Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.

Program For Women

Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Amenities

Yoga Studio
Music Room

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 254984

Contact Information

(309) 671-8084

Website

130 North Richard Pryor Place
Peoria, IL 61605

Get Help Now - 800-985-8516

Who Answers?

Edited by:

Kerry Nenn, BSW

Reviews of Trillium Place Crisis Center

2.3/5 (9 reviews)

Google Reviews

2.3 (9 reviews)

5 months ago

2 years ago

Response from the owner2 years ago

Melody Mullens

Staff is rude and nasty. My boyfriend went in for mental health issues. He called me on the first day saying he would stay in touch while he was there. He signed a form saying that I could get updates and talk freely to him and the staff. It helps his mental health to hear a familiar voice. The staff refused to let me talk to him at all. No calls no visits. They offered to take a message. I told them to say "I called and wanted to talk to him but was not allowed." They said they would only say that "I called". So even leaving a message wasn't a option. The nurse I was talking to said I could come in but the police would be called. Also she stated she gave me several options. I did not hear any options. So I asked "Can you tell me a few of those options I must have missed them?" she responded "No and I'm going to hang up." I now know she said this because there were no options. Even in prison they allow phone calls. I would not recommend this place to get well ever. Do anything you can to avoid going here. Look for other options. My only hope at this point is that I found out its a short term facility and my boyfriend will be let out soon so I can tell him why I was unable to contact him.Update I called the patient advocate line as suggested. This ended up being a waste of time as they were also rude. They ended up sending me a letter saying it was my boyfriends choice not to speak with me. My boyfriend is currently very upset sense he had asked many times to speak to me and was not allowed. They also clamed they found he was given appropriate care. I wonder how being made to walk back from the ER in his socks no jacket with pneumonia was appropriate care. Also brings up the question why did their ER not treat his pneumonia. I was told they could do nothing more and hung up on by the patient advocate line. My suggestion to anyone no matter how bad your problems are do not use Unity. They are terrible. Even if you need something done about a problem the advocate line will not help.On a side note my boyfriend is currently recovering from surgery after being treated for his pneumonia at a different hospital where he is cared for very well.

Mark N Tee Atchley

4 years ago

HSC. And New Leaf saved my wifes life. She in turn saved mine! Almost five years sober now!

Kristen Vroman

5 years ago

I went here for help about 4 years ago before entering a Methadone program for my chronic opioid use. I only lasted 2 days before I signed myself out AMA. I was appalled by the way the staff treated me, the facility was dirty and gross. It felt more like prison or jail than a medical detox facility. When I got off methadone, my dr insisted I go back so they could help with any lingering withdrawal symptoms. I refused and he prescribed me meds so I could detox at home and I am so thankful for that!

Kali Holt

The man who answers the phone here is absolutely horrible. He is so rude. He wont let me talk to my friend who I dropped off here to detox, even though when I dropped her off she signed a form stating that I could call and they told me multiple times that I could talk to her at any time. I havent been able to talk to her since she went in. I missed a call from her and when I called back he told me she cant make calls at all and hung up on me! You'd think the people who are hired here wouldnt be so heartless..

Mark Freeman

6 years ago

John Donnell

It's not fancy but the staff is nice. Thanks for your help! I'm not out of the woods yet but help is help.

Overall Experience

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